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Job Purpose:

Senior Onboarding Analyst required to join an International Bank on an initial contract basis.

Key Responsibilities:
Responsible for dealing with a wide range of service requests from customers worldwide.
Undertaking the on boarding process for new customers.
Troubleshooting and resolving any queries/issues that occur during the onboarding process.
The role holder will be a main point of contact within the Onboarding teams and will be responsible for completing Onboarding and KYC Remediation Risk Acceptance, Complex Queries, Client Contact and Quality assurance checks.
The role holder will be responsible for driving up the quality in conjunction with the outsourced and retained Due Diligence teams.
The role holder will administer procedural requirements and will have input into the Client Due Diligence policy and procedure development.

Skills & Experience:
Previous financial service experience in a similar role within financial services is essential.
Previous banking experience is highly desirable.
Extensive KYC/CDD/AML knowledge and experience.
A minimum of 5 GCSE grades A*-C including Maths and English.

Hours & Benefits:
Structured working pattern- core business hours, based in central Douglas, Salary dependent on experience.

Job Purpose:
Operations Analyst required for 6 month contract within leading International Bank. The role holder will conduct due diligence checks as required and in accordance with Policies.

Key Responsibilities:
Processing client data ensuring the highest level of accuracy.

Conducting checks utilising a variety of systems.

Investigating issues and resolving with the client.

Skills & Experience:
Previous experience within Financial Services.

Understanding of KYC and CDD requirements.

5 GCSE s grade A-C.

Hours & Benefits:
Excellent hourly rate, working business hours, based in central Douglas.

Job Purpose:
Data Operations Analyst required to join the Operations Team at a leading international bank.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive salary and benefits package.
Full time, business hours.

Job Purpose:
Essential banker required to join an international banking organisation to deliver a first class experience to clients.

Key Responsibilities:
Providing a first-class experience for all of our customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.
Acting on customer prompts.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry however we will also consider applications from other customer centric industries.
Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.
Hours & Benefits:
Shift pattern: 35 hours per week between 7am and 8pm Monday - Friday, with occasional weekends.
Range of benefits offered that include a competitive salary.

  • Dependent on Experience
Support Team Executive required to join a global banking organisation, the key focus is to provide effective support to Intermediaries, Funds, Overseas and Local Corporate teams.

Key Responsibilities:
Point of contact for team service issues and must be able to communicate with and influence both internal and external stakeholders to consistently meet improve and sustain world class service delivery.
Responsible for supporting the Relationship Managers and Account Executives with lending support activity, ensuring it meets risk and governance guidelines and is delivered within agreed service levels.

Skills & Experience:
Ideally 1-2 years customer service experience , preferably within banking.
Awareness of the regulatory requirements covering money laundering and criminal activity.
Action orientated, with a focus on continuous improvement of the client experience.
Attention to detail will be key to this role with the ability to deliver quality results with a challenging but positive influential style.

Hours & Benefits:
9am - 5pm
Salary to be discussed

Job Purpose:
Banking Assistant required for ongoing contract within International Bank.

Key Responsibilities:
Reviewing stored information and documentation.
Destroying information in line with company policy.
Entering customer information to a variety of internal systems.

Skills & Experience:
Experience working to deadlines whilst maintaining accuracy.
Previous experience within administration would be beneficial
5 GCSE's grade A - C is preferred.

Hours & Benefits:
Competitive hourly rate. Douglas based employer.

Job Purpose:
Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
1-2 years experience within financial services.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business Hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Senior Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Supervisory responsibilities in absence of the Team Manager
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
3+ years experience in financial services required.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Customer Advisor required to join an International Bank.

Key Responsibilities:
Assisting customers with their banking requirements by providing an exceptional advisory service.
Identifying opportunities and solutions to meet customer requirements.
Updating customer records and building customer contact information.

Skills & Experience:
1-2 years experience in a customer service based role.
Excellent verbal and written communication skills.

Hours & Benefits:
Shift work between 8am-8pm on a rota basis.
Competitive salary.

Job Purpose:
Customer Contact Officer required to join an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

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