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Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.

Job Purpose:
A permanent opportunity for a Commercial Banking and Due Diligence Case Manager to join a global banking organisation. Based within the Onboarding team you will actively support the Head in managing the Operational Risks in the team, ensuring that policy and procedures associated with the New to Bank On-boarding processes are consistently applied at all times.

Key Responsibilities:
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Manage operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Support the On-boarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
A minimum of 3 years banking experience , working in Client On boarding Know Your Customer (KYC)/CDD.
Proven managerial / leadership experience.
A desire to find ways to continually improve the service delivered to customers.
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Temporary Banking Administrator required to join an International Bank for an initial 2 month period. This role will be responsible for carrying out a range of data entry/processing or customer service duties, in order to deliver a quality service to customers in line with agreed service standards.

Key Responsibilities:
Perform data entry, processing and customer service duties, ensuring that the work is completed accurately.
Adhere to all specified Bank processes, procedures, standards and relevant external regulations.
Respond to a range of enquiries, clarifying customers understanding of the information being given.
When required support line management with the implementation of changes in own work area.

Skills & Experience:
Minimum of 5 GCSE's grade C or above.
Previous experience working in financial services is desirable.
Must have strong attention to detail and excellent communication skills.

Hours & Benefits:
Business hours, market rate salary, initial 2 month temporary contract.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
An experienced Strategy Delivery Manager is required to join an international banking corporation on a 6 month contract basis. Based in central Douglas, the role holder will oversee the successful implementation & handover of designated projects that have been assigned by the Overseas Services Operations Leadership Team.

Key Responsibilities:
Creating the project & business implementation plan for small to medium complexity changes.
Manage the overall lifecycle of the project from creating the project team through to ideation, mobilisation & delivery; and ensuring appropriate training, communications & business change materials.
Provide regular updates to the Overseas Services Operations Leadership Team and agreed Business Forums, highlighting any key risks & issues which requires support.

Skills & Experience:
An industry-accepted Change qualification (e.g. PRINCE 2, LEAN, AGILE) is essential.
Clear familiarity with project management approaches, tools, and phases of the project lifecycle.
Experience using project and programme management software tools is preferable.
An analytical mindset; able to maintain high levels of accuracy and work with high levels of numeracy.
Excellent written and oral communication skills, able to clearly understand and articulate technical requirements and solutions.

Hours & Benefits:
Full time business hours; highly competitive pay rate.

Job Purpose:
Experienced Financial Services professional required to join an International Bank on an initial contract basis as part of the Client Due Diligence review team. The role holder will provide support to the Manager in the completion of all Corporate Customer Due Diligence (CDD) profiles in Channel Islands and Isle of Man.

Key Responsibilities:
Ensuring that sufficient information about the Group's customers is available and that information is made use of in line with the organisations financial crime compliance and anti-money laundering policies.
The role requires close collaboration with other Global functions such as Global Risk and Financial Crime Compliance to run a leading CDD function.
Filtering of queries to ensure customers receive timely response on such aspects as product use and transaction monitoring.
Preparing and sending communications to customers to obtain missing information and documents.
Preparing and sending communication to Relationship Managers and other stakeholders to ensure that the highest level of customer support is delivered.

Skills and Experience:
Knowledge of KYC/CDD and New Accounts.
A minimum of 2 years previous experience gained within a similar position within Banking is highly desirable.
Excellent communication and interpersonal skills.
Strong understanding of KYC/CDD/AML requirements and risk assessment criteria.

Hours & Benefits:
Douglas based employer, competitive rates of pay, structured working pattern- core business hours.

Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
Client Relations Adviser required to join an International Bank on an initial contract basis. The role holder will be responsible for resolving client queries as the first point of contact via telephone.

Key Responsibilities:
The role holder will be responsible for resolving complaints by telephone, mail and face to face.
Identify and research the cause of the complaints through liaison across all departments.
Dealing directly with complex client situations throughout the cycle of investigation and ringing their complaint to a resolution.
The role holder will be responsible for timely and accurate recording of case information on complaint handling, including complaint codes and ensure that the data conveyed is clear and concise.
Production of regulatory letters & Summary Resolution Communications.
Support root cause analysis activity, driven by the Root Cause Analysis Manager, to identify complaints trends and contribute to mitigating the reputational and financial risk posed by these complaints.

Skills & Experience:
The successful candidate will have excellent academics to include GCSE Grade C or above (or equivalent) in both Mathematics and English Language.
The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.
The role holder will have an excellent command of English language with strong written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high as the Ability to engage with customers on a frequent basis in addition to liaising with senior internal stakeholders.
Previous financial services experience is highly desirable along with previous experience in a telephony based role.

Hours & Benefits:
Excellent rates of pay- market competitive, structured shift patterns, based in central Douglas.

Job Purpose:
Banking Administrator required on a permanent basis to work in conjunction with the Banking Manager, the role holder will deliver a quality service to the existing client base including the fiduciary area of the business.

Key Responsibilities:
Setting up customers on the banking platform, ensuring all data is accurately recorded.
Dealing with New Business on boarding procedures, ensuring all due diligence procedures comply with internal policies and external regulatory requirements.
Inputting data into the banking system, maintaining client database.
Liaising with clients in respect of online banking system , credit cards, payment/ transaction processing.
Support the management team in developing the banking business.

Skills & Experience:
A minimum of 1-2 years banking experience in back office banking procedures.
A working knowledge of risk and compliance regulations.
Numerate and accurate with the ability to work to strict deadlines.

Hours & Benefits:
Working hours 9am -5pm with a competitive salary and benefits package.

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