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Client Service Analysts
Experienced Client Service Analysts required to join an International Bank on an initial 6 month temporary contract.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours operate on a shift pattern basis between 7am-8pm Monday- Friday, you may also be required to cover certain weekends.
Excellent professional training provided.
Based in Central Douglas.


  • Dependent on Experience
Job Purpose:
Relationship Support Analyst required within the Commercial Banking team of an international banking organisation.

Key Responsibilities:
Provide a wide spectrum of support to the Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency.
Enable proactive client management by attending client meetings with Relationship Managers as necessary and acting as the first point of contact for customers on daily credit-related enquiries.
Prepare appropriate analysis, proposals and presentations to prospective customers.
Support the RM on day-to-day activities including client planning, pipeline management, coordination with product partners and ensuring data and call reports are updated accurately and in a timely manner.
Undertake financial, credit and profitability analysis, and prepare the credit application or renewal for RM review and submission for approval.
Support the RM with third party liaison, including discussions with external professional service providers e.g. advocates, corporate finance advisors and valuers.

Skills & Experience:
A minimum of 3 years Previous experience of working in the Financial Services sector.
Self-starter with demonstrable capability to prioritise demanding workloads and deliver by due dates/within Credit timeframes.
A track record of gaining an understanding of customers' needs and delivering excellent customer service.
Knowledge of Corporate, Commercial and/or Business Banking lending products would be advantageous.
Experience working in a customer facing role in a Corporate/Commercial Banking environment with knowledge of Financial Crime Compliance/KYC/AML reporting requirements is desirable.

Hours & Benefits:
Business hours.
Competitive salary and benefits package.

Job Purpose:
Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
1-2 years experience within financial services.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business Hours, competitive salary and excellent training provided.

  • Dependent on Experience
Job Purpose:
Essential Banker required to join an international banking organisation to deliver a first class experience to clients.

Key Responsibilities:
Providing a first-class experience for all customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers' day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.
Acting on customer prompts.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry however we will also consider applications from other customer centric industries.
Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.

Hours & Benefits:
Part-time hours (11am-3pm) Monday to Friday. Range of benefits offered, including a competitive salary.

Job Purpose:
Multiple Team Leader opportunities within an International Bank on an in initial contract basis.

Key Responsibilities:
The role holder will be responsible for overseeing a remediation project team.
Ensuring CDD screening I effectively completed on a case by case basis.
Overseeing work flow and allocating responsibilities amongst the team.
Completing tasks in line with set deadlines.

Skills & Experience:
Proven track record as a Team Leader with people management skills.
Previous Financial Services experience preferably within banking-desirable but not essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Market competitive pay rate, structured working pattern- core business hours, based in central Douglas.

Job Purpose:
Data Operations Analyst required to join the Operations Team at a leading international bank.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive salary and benefits package.
Full time, business hours.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.


Job Purpose:
Experienced and qualified Project Manager sought by an International Bank.

Skills and Experience:
MSP, Prince2, APMP qualified.
The successful applicant will be used to successfully managing budgetary responsibilities.
Proven leadership and relationship management experience.
Individuals should have a proven track record in managing complex & technical projects to meet business objectives.

Hours & Benefits:
Competitive salary and benefits package.

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