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Job Purpose:
Junior Administrator to join team at leading Life Assurance organisation.

Key Responsibilities:
Provide administrative services to internal departments and sales team.
Provide a superior level of customer support when dealing with client and intermediary queries.
Deal with new business and policy servicing enquiries in line with existing procedures and checklists.
Have involvement in departmental projects.
Process investment dealing instructions and corporate actions in a timely manner.

Skills & Experience:
5 GCSE's including English Language.
Working knowledge of administrative systems is essential.
Excellent communication and customer service skills.
Knowledge of international finance sector, in particular life assurance and pensions, is desired.
Competent in using Microsoft applications.

Hours & Benefits:
Competitive salary.
Full time, business hours.

Job Purpose:
Sales Support Officer to join the Isle of Man based sales team for a leading International Life Assurance Company.

Key Responsibilities:
Provide translation support in respect of meetings, correspondence, marketing and sales materials to the sales team.
Develop effective working relationships and improve communications within sales and other departments in the office.
Provide training (in appropriate language) to improve quality of applications received from distributors.

Skills & Experience:
Language skills - Fluent in Spanish/ Portuguese or conversational Russian.
Minimum of 3 years experience in offshore life assurance is preferred.
Excellent communication skills both written and verbal.

Hours & Benefits:
Competitive salary, Full time business hours.

Job Purpose:
Telephone Account Manager required to join the campaigns and events team of an International Life Organisation to provide a proactive telephone service to their adviser and Para planner base.

Key Responsibilities:
Work through a panel of targeted accounts and their staff to maximise take up for our UK based Workshop programme.
Follow up with customers to turn them from workshop attendees into warm leads for the wider Distribution team to follow up on.
Build and adopt a telephone sales process that positions & promotes the organisation as a professional Offshore Solution supplier they can trust.

Skills & Experience:
Proven ability in relationship management and strong networking skills.
Good understanding of regulatory requirements within own area of work and broader context.
A minimum of 2 years Financial Services experience.

Hours & Benefits:
Competitive salary and benefits.

Job Purpose:
Business Development Managers required to join an established Payroll Solutions Provider on a permanent basis.

Key Responsibilities:
Management and development of professional client relationships.
Developing leads and converting these into new business.

Skills and Experience:
Excellent communication and negotiation skills.
Proven sales track record, ideally within Payroll Solutions Industry.

Hours & Benefits:
Competitive salary and success will be recognised with generous OTE


Job Purpose:

Senior Administrator required to join the Customer Services Agency & Commissions Team of an international life organisation.



Key Responsibilities:

Payment of commission and investment adviser fees.



Processing suitable certifier applications.



Carrying out agency amendments and processing payments.



Regular communication by telephone and email with brokers.



Skills and Experience:

A minimum of 3-5 years financial services experience.



An awareness of intermediary terms of business applications.



Knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/CFT Requirements and Guidance.



Hours & Benefits:

Business hours and competitive salary.







Job Purpose:

Spanish Speaking Customer Service Administrator required to join leading International Life Assurance Organisation, to provide superior customer service to future and existing customers who contact our call centre.



Key Responsibilities:

Handling incoming and outgoing telephone calls.



Acting as the first point of contact for customers, dealing effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.



Skills & Experience:

A minimum of 12 months experience within a Financial Services company, ideally within Life Assurance.



Call centre experience would be advantageous.



Excellent verbal and written communication in both Spanish and English.



Hours & Benefits:

Business Hours, competitive remuneration package and onsite parking.







Job Purpose:

Contract (15 months) Client Support Officer required to join the payments team of a global banking organisation based in Douglas.



Key Responsibilities:

Undertake call-backs to clients and/or respond to queries as and when required in accordance with documented procedure.



Process debit card instructions, including create/amend/delete/authorise cards, limit increases.



Process GBP inwards/outward cheque clearing in accordance with procedures.



Provide indication/booked rates for FX deals as required.



Ensure SWIFT queues are clear, and all failures are corrected and sent.



Skills and Experience:

Experience in a similar banking/financial organisation.



An understanding of SWIFT, CHAPs.



5 GCSE including English and Maths grade C or above.



Sound knowledge of Banking practice and regulations.



Hours & Benefits:

Business hours and competitive salary and benefits package.





Job Purpose:

Temporary Customer Services Officer required to join the corporate department of a leading international bank for a period of 9 months.



Key Responsibilities:



Skills and Experience:

Previous experience within a banking position required.



Exceptional communication skills.



Knowledge of corporate structures is beneficial.



Hours & Benefits:

Office hours and Douglas based.

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