go.
Get new jobs for this search by email
Job Purpose:
A Client Services Executive is required to join an expanding Douglas-based Payroll & Contractor Services company, in a permanent capacity. The role holder will work within the Customer Services Department responding directly to enquiries over telephone, email, and via written correspondence.

Key Responsibilities:
Deal promptly and efficiently with all enquiries from customers and business clients.
Ensuring that clients receive an excellent service from the company in all aspects of service.
Other ad-hoc administrative tasks and projects as required to ensure the smooth-running of the department.

Skills & Experience:
2 years previous experience within a customer-service focussed role.
Excellent interpersonal and communication skills, both written and verbal.
Good working knowledge of MS Office products, inc. Word, Excel, and Outlook.

Hours & Benefits:
Competitive salary and company benefits; full time business hours based on a 37.5 hour working week.

Job Purpose:
Permanent position as a Client Services Administrator, dealing with new client enquiries and correspondence, sought by Douglas-based Payroll company.

Key Responsibilities:
Dealing with new client enquiries, handling telephone/email queries and letter correspondence.
Ensuring all enquiries are dealt with quickly and efficiently.
Other office administrative duties as required.

Skills & Experience:
1-2 yrs Previous experience in a customer service capacity.
Confident communicator, with strong interpersonal skills.
Excellent IT skills, comfortable with all MS Office products.
Aptitude to work without direct supervision.

Hours & Benefits:
Competitive salary with full company benefits, 37.5 hour working week.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
A permanent position for a Spanish speaking Help point consultant to join the Latin American team of an international life organisation.

Key Responsibilities:
Handle telephone calls and written queries from customers and distributors in both English & Spanish, focusing in line with the service level agreements.
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis.
Achieve targets to maintain productivity quality and service standards.
Contribute to a positive and supportive team culture.
Promote positive customer/distributor perceptions continuously developing relationships aligned to Company Values.
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks.
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained.

Skills & Experience:
Fluent in Spanish.
Excellent soft skills to build a rapport and create a positive customer experience.
Passionate about customer service and the need to treat customers fairly.

Hours & Benefits:
Business hours.
Salary Negotiable.

Job Purpose:
Permanent Consultant required to join the sales team of Payroll services organisation based in Douglas.

Key Responsibilities:
Work with Managing Consultant in the development and retention of the book.
Support the Managing Consultant in delivering defined sales targets and offer ideas for sales campaigns.
Complete client documentation and record accordingly ensuring all KYC documents are complaint and stored correctly.
Manage prospective employees through a structured on boarding process. Ensure that all necessary documentation and KYC is received for each client.

Skills & Experience:
Educated to a minimum of 5 GCSE's (or equivalent) including English Language and Mathematics.
Demonstrate a high degree of customer service in all interactions with employees.
Previous sales experience is desired
Ability to use industry standard software tools such as Outlook and MS Office.

Hours & Benefits:
Standard office hours.
Competitive salary.

Job Purpose:
Permanent position for a Managing consultant to join a payroll Group and grow the book of business.

Key Responsibilities:
Manage, maintain and grow client book in line with sales and retention targets.
Work with Sales Manager to develop ideas for sales campaigns.
Deliver and exceed defined sales targets and support retention initiatives.
Support and develop consultants throughout the sales and on boarding and retention process.
Feed into sales and on boarding reports for their pod including application, on boarding, billing, retention and attrition rates.
Deal with telephone enquiries from contractors in the UK - effectively selling the benefits of the Company and Employed payment solutions

Skills & Experience:
2 years proven Sales background.
Demonstrate a proven sale track record and ability to manage your own targets.
Prior management experience or demonstrated willingness and ability to learn management basics.
Proven leadership and people management skills.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Experienced Sales Executive, sought by established Payroll Services Group based in Douglas.

Key Responsibilities:
Selling to warm leads, and creating own leads in order to exceed targets.
Managing own workflow, lead pipeline, and priorities through to sale.
Managing own aftersales relationships, ensuring ongoing relationship building and cross selling/referral opportunities.
Support clients throughout entire sales process, from application to payment.

Skills & Experience:
2 years previous experience within a sales role, preferably within payroll industry.
Proven track record in meeting and exceeding sales targets.
Excellent telephone negotiation and closing skills.

Hours & Benefits:
Highly competitive salary and commission structure, full time business hours.

Get new jobs for this search by email

Choose Job Type