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Job Purpose:
Support Analyst required for a Trust company based in Douglas to primarily support the operational activities of the IT support and training team, as well as supporting and administering IT solutions that enhance mission-critical business operations.

Key Responsibilities:
Administer and Support operational and IT systems, including user support and liaising with suppliers and service providers.
Support the delivery of training on the Group's information technology systems.
Establish and maintain regular communications with the global IT team, management and end users regarding IT activities and issues.
Keep current with the latest technologies.
Skills & Experience:
2-3 years experience in a first-line IT systems- and user-support role.
Experience of supporting Audio-Visual and Integrated telephone systems.
Proven experience in Support across a range of applications and platforms including strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current PC operating systems and applications.
Hours & Benefits:
Business hours , maintaining flexibility in terms of working hours.
Competitive salary

Job Purpose:
Experienced IT Support Analyst required to join a global wealth management firm to provide local support of office workstations, laptops, and other office based systems, working in conjunction with the wider IT team across Europe. Reporting locally to the European ICT Manager based on the island.

Key Responsibilities:
Provide local support for al systems to users across the Isle of Man and Europe working as part of the wider European IT function.
Protect the integrity of the ICT systems.
Ensure data security is maintained.
Ensure service requests and incidents are resolved/escalated within agreed SLA's.

Skills & Experience:
Minimum 3 - 5 years in a similar role within financial services.
Strong technical competency with Microsoft Office applications and technologies.
Technical competency with supporting Citrix based users.
Cisco VOIP telephone PBX moves/changes.
Service desk support.

Hours & Benefits:
Excellent benefits package, competitive salary, business hours.

  • To be discussed
Job Purpose:
Experienced IT Technical Support Team Leader required to join a Gaming organisation based in Douglas. The role will be to support a team of traders providing and assisting with their IT needs and requirements.

Key Responsibilities:
Installing and configuring hardware operating systems and applications.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience:
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all level.
Deliver work within challenging deadlines.
Previous experience of Managing an IT team.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

Job Purpose:
IT Technical Support Engineer required to join a Gaming company based in Douglas.

Key Responsibilities:
Installing and configuring hardware operating systems and application.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all levels.
Deliver work within challenging deadlines.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

Job Purpose:
IT Support Administrator required to provide technical support to staff within and outside the I.T. department, including input into the development and implementation of hardware, software and telecommunications strategies.

Key Responsibilities:
Act as a point of contact to all internal users and clients for all IT related problems including hardware, software, systems and telephones.
Accurately detail call log history, providing updates when applicable and ensuring all calls are dealt with efficiently, effectively and to satisfactory conclusion.
Ensures the resolution of specific technical IT related problems, identifying root causes and taking action personally or liaising with external suppliers in order to implement corrective action.
Establish & maintain effective working relationships with Key Stakeholders and suppliers in order to achieve a high standard of customer service to both internal and external customers.

Skills & Experience:
Ideally a minimum of 3 years experience in a Corporate IT Department or IT Service Company with a strong focus on core infrastructure services, a competent multi skilled individual.
Good understanding of IT practices, procedures, concepts and principals, especially those related to security and customer satisfaction.

Hours & Benefits:
Business hours and Competitive salary.

  • Market rate
Job Purpose:
Working as part of a dedicated team within an IT provider, the role requires RPG or Cobol programming experience and Software Analysis and Development skills.

Key Responsibilities:
RPG or Cobol Programming Skills.
Experienced in working with clients to understand their system needs.
Undertaking programming to develop software.
Testing and working with the client on further developments and improvements.
Unit Trust Experience and use of CUTAS would also be preferred.

Skills and Experience:
Strong communication skills and professional approach, being used to meeting with clients and working in client facing roles.
Experienced in Software Analysis and Development, including testing.
Previous experience in Business Analysis would be helpful.
Proactive approach and strong work ethic; used to working both independently as well as part of a team and undertaking diverse role responsibilities.

Hours & Benefits:
Full time working hours, competitive salary and benefits.

Job Purpose:
Experienced Business Analyst required to join an International Life Organisation on an initial contract basis to undertake a business change project.

Key Responsibilities:
Analysis of business requirements.
Translation into solution specifications.
Implementation through the lifecycle of projects.

Skills & Experience:
Previous experience working within a similar role within financial services.

Hours & Benefits:
Excellent daily rate.



Job Purpose:
Experienced Programme Manager required to undertake a long term contract where they will be responsible for supporting the delivery of portfolio of change projects.

Key Responsibilities:
The Programme Manager is responsible, on behalf of the Programme Sponsor / Senior Responsible Owner for the management of projects and change management activities to achieve the programme benefits.
The role requires effective co-ordination of the programme's projects and/or work-streams and management of their inter-dependencies including oversight of any risks and issues arising.
The Programme Manager is responsible for the overall integrity and coherence of the programme. They will develop and maintain the programme environment to support each individual project within it.

Skills & Experience:
The ideal candidate will have 5 years+ experience in a similar role.
An excellent understanding of how to apply the Managing Successful Programmes methodology is a key attribute.
Strong knowledge and experience of delivering complex, transformational change initiatives.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, based on central Douglas.

Job Purpose:
Junior Systems Developer required to join an International Life Organisation to develop, deliver and maintain reliable and accurate business applications.

Key Responsibilities:
Undertakes complete design of simple applications using simple templates and tools.
Assists as part of a team on design of components of larger systems.
Designs, codes, tests, correct, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered information or communications system.
Administers the recording of activities, logging of results and documents technical activity undertaken.
May carry out early life support activities such as providing support advice to initial users.

Skills & Experience:
Software related BSC or equivalent experience.
Experience of working within software development using the following software development lifecycles, Agile. and Waterfall (V Model).
Basic knowledge or SQL databases and relational database theory.

Hours & Benefits:
To be discussed.

  • Dependent on Experience
Job Purpose:
IT Support Operations Administrator required for a retail and distribution organisation to provide first & second line support for internal and remote users.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Actively participate in IT based projects covering hardware, software and business applications.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.
To ensure the Anti-spam / Antivirus is updated and correctly configured on all systems and highlight any threats and suggest corrective actions.
Gather information and create reports within key systems for users based on specifications provided (Advanced Excel, Jet Reports, SQL).

Skills & Experience:
A minimum of 3 years experience in a similar support position.
Ideally MCSA qualified or currently studying for this qualification.
IT Application Knowledge - Ability to explain how IT Applications support business processes and performance. Knowledge of how a wide range of IT Applications interact with each other and key dependencies.
IT Process Knowledge - Understanding of the full range of IT Processes and service provider areas that are required to evaluate, select, design, build, implement and monitor IT solutions.
Desktop Support - Provides support for a wide range of the Companies IT Applications, Technologies and IT environments across all business units on a global basis.

Hours & Benefits:
This role operates two shifts patterns 8am-4pm and 10am-6pm and an on-call rota system. Salary dependant on experience plus an additional on-call allowance.

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