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Job Purpose:
Systems Infrastructure Engineer required to join a Private Wealth Management on a long term contract basis. The role holder will be involved in project work and will provide support to the Senior Systems Infrastructure Engineer. The role holder will also be required to provide third party support to the other IT Systems departments as well as maintaining and building relationships with other departments and third party service providers.

Key Responsibilities:
Maintain the operational status of the IT infrastructure whilst establishing and implementing continuous improvements.
Provide monitoring, optimisation, tuning, capacity planning, testing and maintenance of designated services.
Act as a 3rd line support offering a point of reference and Provide technical expertise to the IT Service Desk and IT Systems organisation ensuring high levels of client satisfaction is achieved. This will be with particular focus on hardware & associated infrastructure configuration recommendations, as per company standards.
Assist with the delivery of sanctioned projects in a cost effective manner, working with the team of IT resources. (both internal and external).
Assist in the planning and design of systems upgrades and improvement plans (internally and externally supported) by implementing, testing, evaluating, and installing enhancements for hardware and software.
Maintain the data backup and recovery plans and provide IT business continuity and disaster recovery services. This will include Co-ordinating regular recoveries of business critical services adhering to the Businesses Continuity Policy.
Management of incidents, problems, changes and releases as required.
Maintain and build relationships with third party suppliers involved in the delivery of improvement plans /projects & where necessary with adherence to relevant Service Level Agreements in order to ensure agreed targets and standards.
Assist in the definition, development and implementation of company's information technology and telecommunication system policies, procedures and standards across all technical platforms.
Identify and Research IT infrastructure improvements / projects in line with business requirements.

Skills & Experience:
Highly motivated with a minimum of three years in a Systems Infrastructure role.
Experience in managing/maintaining complex and Business Critical infrastructure systems:
- Enterprise Level Storage Systems
- Enterprise Wide Network Switching and Routing
- Enterprise Level Anti-Virus
- Enterprise Telephony Solutions
- Enterprise Security Gateways/Appliances
Extensive knowledge of technical and operational procedures and processes that are in place within the Systems Department.
Effective time manager able to take responsibility for organising and prioritising workloads and delivering to tight deadlines.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

  • Highly Competitive
Job Purpose:
Permanent opportunity for an IT graduate / college leaver within a Douglas based IT provider. The role holder will support the business in delivering a high standard of technical customer service to their clients.

Key Responsibilities:
Answering initial calls from clients.
Assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Visiting client premises and troubleshooting technical issues.

Skills & Experience:
A recent relevant IT qualification either a degree or BTEC.
Committed to delivering customer service to a high standard.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.

Job Purpose:
Permanent opportunity for a Systems / Support Analyst to join a Trust organisation based in Douglas, the role holder will provide front line support, maintaining hardware, systems software and applications for all clients.

Key Responsibilities:
Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operation.
Actively participate in IT based projects covering hardware, software and business applications.
Maintain accurate and complete procedural records, reports, asset details and change control.
Maintain records and relationships with suppliers and support agencies.
Complete routine maintenance tasks to ensure continued functionality and reliability of IT Infrastructure.
Client machine hardware & software installation and configuration.
Support server and network administration.

Skills & Experience:
Experience of working as part of a small team supporting IT for a professional organisation, with preferably 7 years relevant experience OR appropriate degree + 5 years experience.
Windows Server 2012.
Virtual server environment under EXSi:5/6.
SharePoint, Exchange Online & MS SQL server administration.
MS Office 365.
McAfee Products.
Windows 10.
Maintenance & administration of Microsoft operating systems.
User support for Microsoft Office Applications.

Hours & Benefits:
Full time hours & Competitive salary and benefits.

Job Purpose:
Home & Broadband Product Manager required to join an expanding Telecommunications Company on the Isle of Man in a permanent capacity. Reporting to the Head of Consumer and working closely with members of the Commercial, Technology, Customer Experience and Regulatory teams you will develop strategies and tactics based on regular research across the region to meet the home and broadband and related service needs of the Consumer and SME market.

Key Responsibilities:
You will be responsible for managing the full product lifecycle of fixed line, broadband and associated value added services across the CIIM region to drive new revenue and exceed annual operating plan within the Consumer and SME markets.
You will be responsible for tracking and driving the trading performance of the products in your ownership.
You will take responsibility for managing the lifecycle and catalogue for those products identified as under your management. This includes customer journey, staff training, supporting documentation, and KPI reviews.
You will seek to add value to the business by leveraging company investments to deliver products and services up the value chain, ensuring that both customers and revenues become more sticky and less exposed to external market conditions.
You will work with relevant stakeholders to develop 5 year plans, annual operating plan and forecast for your identified product set and key customer segments.
You will already have and continue to develop strong and professional business communication skills and your abilities as a self starter.
You will be expected to stand in for the Head of Consumer in their absence when requested.
You will be responsible for the development of fixed and broadband products and VAS as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will develop and maintain relationships with key supplier and account stakeholders.

Skills & Experience:
You will have a proven track record in managing products within the Consumer or SME market.
A good understanding of IT & Telecommunications technologies & the market place.
Strong technical skills and knowledge including: xDSL, G fast, Super MIMO, LTE.
Experience in the production and scheduling of product, commercial and financial plans.
Effective customer relationship management experience.
Self motivated, well organised and effective at communicating at all organisation levels.
Strong written and verbal communication skills presentable at C-Level.
Ability to work in co-operation & collaboration with others to achieve organisational objectives.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
Graphic Designer required to join an expanding Marketing team within a Wealth Management organisation. Reporting to the Digital Marketing Manager you will assist in managing and growing the Corporate Identity and brand.

Key Responsibilities:
Accountable for graphic design requirements for the Group, producing offline/online creative assets.
Prepare work to be accomplished by gathering information and materials and plans concept by studying information and materials.
Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Obtains approval of concept by submitting rough layout for approval.

Skills & Experience
A minimum of 3 years' experience in Graphic Design producing offline/online creative assets, previous experience working for or with a financial services business is desirable.
The ability to effectively carry out design in accordance with a corporate style guide.
Effectively managing a number of design items, while carefully working to deadlines.
Experience with the set up and management of print items.
Competent with InDesign, Photoshop and Illustrator - full proficiency and Microsoft Office (Word/PowerPoint in particular)

Hours & Benefits:
40 hour week, with flexibility on hours worked.
Competitive salary and benefits package.

Job Purpose:
Account Manager/ Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
IT Manager required to join an expanding e-gaming business, to lead the Isle of Man IT function and support other jurisdictions.

Key Responsibilities:
Perform all supervisory responsibilities associated with the IT department including employee related issues.
Enforce company policies and procedures as a member of management for all IT employees.
Work closely with departmental managers to determine the maintenance and growth needs of the overall IT System and Network.
Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
Responsible for making sure all the infrastructure systems are up and running.
Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis.
Stay abreast of the latest developments in IT technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable.
The role might require occasional travels to London, Dublin and Asia.

Skills & Experience:
Degree in Computer Science and/or related field or industry recognised qualifications.
5+ years' experiences in information technology management.
5+ year's experiences in leading the team and project management.
Strong problem solving and communication skills required.
Knowledge of regulatory responsibilities for the IOM Gambling Supervision Commission.
Be able to lead on technical matters and deliver on relevant projects.
Comprehensive understanding of network architecture, IT security, Disaster Recovery, Microsoft Server (AD and Exchange) technology and client/server technology.

Hours & Benefits:
Competitive salary and comprehensive benefits.


Job Purpose:
IT Developer required to join an expanding Financial Services Group, working in the IT Development Team to help deliver projects within Online Services, Data Integration and Reporting & Data Feeds.

Key Responsibilities:
Creation and development of our client facing platforms and increasing the range of services offered.
Query and transformation of data to integrate the online services and internal operational applications.
Creation and production of internal and external reports and feeds from the core data.

Skills & Experience:
IT Development experience covering;
Data Integration: SQL Server/MySQL databases, ETL projects
Software Development: coding skills e.g. PHP, Java, SQL
Business Analysis: financial transactions, client requirements
High level of interest in IT solutions, both current and future.
Intelligent, innovative and questioning to always find the best solution.
Accurate, with an eye for detail and delivers quality.

Hours & Benefits:
Market rate salary and comprehensive benefits.


Job Purpose:
IT Support professional required to join an established Wholesale and Distribution group on an initial temporary basis as an IT Support and Operations Administrator. The role holder will be responsible for Working as part of a team providing first & second line support for internal and remote users. This will involve working a shift pattern to provide essential cover from Monday to Friday 0900 - 1700. Responsibilities for specified IT systems as agreed with management, including support for hardware, systems software, applications and telephony services.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Ensuring Start/ End of Day and Operational procedures are completed, as part of shift pattern.
Checking for any out of tolerance errors and recording, resolving correctly and escalating if needed. This includes that backups for all systems have been successful.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.

Skills & Experience:
Thorough knowledge of Windows XP and Microsoft Office products.
A working knowledge of Windows Sever 2003 and Active Directory would be an advantage.
Knowledge of IT security principles (Server, Networking etc).
Technical expertise relating to the installation of user IT hardware, [workstations, printers etc] and other related IT product.
A knowledge of Vmware, Storage Area Networks and Networking would be an advantage.
Telephone System - support / administration. Good knowledge of Excel and advanced formulas.
Understanding of database structures and reporting principles.

Hours & Benefits:
Competitive rates of pay, shift based working pattern required to cover core support times, parking on site.

Job Purpose:
Experienced Systems Developer required to join an established Financial Group on a long term contract basis. The successful candidate must have a proven track record in a similar role as well as having strong technical knowledge of .Net and or C# functions.

Key Responsibilities:
Undertake the following elements of the systems development processes; programming, system testing, acceptance testing support and implementation.
Contribute to the processes of system design and technical specification.
Participate in the provision of regular support of the application systems and underlying information technology infrastructure to provide agreed availability, reliability and performance. Also undertake the operation of regular system batch and housekeeping processes so as to complete all such tasks in an accurate and timely manner.
Provide input into the development, improvement and implementation of effective methods and procedures relating to the systems development aspects of the overall systems development lifecycle. Contribute to improving methods and the provision of services throughout the Information Systems Department.
Obtain and maintain a strong knowledge of the technical structure and operation of key business systems. Also maintain an appreciation of business objectives, practices and regulatory requirements relevant to the company business and apply this knowledge to ensure the delivery of business focused systems.
Develop and maintain a good level of technical knowledge relating to software products and system development methods currently in use within the Company and keep abreast of current and future developments in these areas that could be beneficially employed in the future.

Skills & Experience:
Minimum of two years' experience in relevant systems development technology.
General knowledge of all aspects of information technology infrastructure hardware and software and an appreciation of current developments in information systems.
VB6 - Good visual basic skills
.NET - VB.Net and or C#
SQL - Good SQL, more specifically SQL server 2008, skills
HTML
JavaScript
VBScript
ASP.NET and ASP
Knowledge of IIS (Internet Information Services) or AIA and Oracle

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based central Douglas.

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