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Job Purpose:
Senior Facilities Manager required to join an expanding Wealth Management Group on the Isle of Man in a permanent position as their Senior Facilities & Project Manager. Primarily you will be working with the Head of Facilities Management on the overall delivery of the facility and building services to support the requirements of the organisation.

Key Responsibilities:
Ensure site is statutory compliant and adheres to health and safety legislation.
Work with the Head of Estates to assist in the delivery of our lease obligations and to ensure that the service charge budget is re-charged to our sub-tenant(s) accordingly.
Financial management and budget forecasting liaising with relevant stakeholders as necessary.
Collaborate with key stakeholders and other Lines of Business to determine facility requirements and expand the function's reach.
Recruit/manage appropriate staff to adhere to our code of conduct and deliver the facility, building, security and health and safety services.
Develop relationships with local providers to supply facility and security services.
Work with existing members of staff, setting facility, security and health and safety objectives.
Cost effective vendor management of service providers including SLA and KPI reporting.
Incident management and emergency preparedness process and escalation management.
Environmental and sustainability management.
Maintain or develop the necessary skills, qualifications and certifications to provide expert advice on facility, building, security and health and safety matters.
Project management of mechanical and electrical and fabric refurbishment programmes including relocation management ensuring budget controls.
-Sharing of best practice facilities management and operational delivery of facility services other regional sites as directed.

Skills & Experience:
Significant experience in a similar Facilities Manager position within a global organisation.
Excellent stakeholder management experience.
Used to working in a fast paced environment.
Already hold or be working towards relevant industry qualifications, NEBOSH/IOSH.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
Facilities Management Services Manager required to join an international Life organisation to manage a team and develop supplier strategy. You will be required to drive a cultural shift towards working in partnership with supplier partners and internal stakeholders to drive enhanced value, reduce costs and delivery of outstanding customer experience to building occupants and stakeholders.

Key Responsibilities:
Build relationships with key internal senior stakeholders in the business: develop excellent collaboration and exchange of information.
Lead the local facilities management team to develop and implement business processes and manage performance across all activities in order to achieve business objectives and continuously improve service levels to internal customers.
Represent function at the local leadership meetings, provide key insights of functional performance and initiatives; manage expectations of local leadership in alignment to services.
Key accountability locally for facilities management issues and point of escalation, develop and manage on going relationships with key stakeholders/customers in order to identify and deliver solutions that benefit both parties.
Analyse key performance themes from a wide range of data sources in order to identify how different scenarios may impact upon the business.
Recommend alternatives, develop processes and lead the implementation of systems and process improvements in delivering supply needs of customers; developing relationships with specialist regional and local stakeholders internally and externally.
Actively manage performance of Facility Management service provider contracts and others and ensure compliance with established service level, quality and budget agreements.
Manage and assess delivery requests from Business and evaluate the best solution to deliver service according business needs.
Understand, support and align with the local office strategic and business plans and assist in strategic planning of cost reduction initiatives'.
Contribute to the FM budget plan and control and monitor FM line to assure all contracts are running according to conditions.
Assure delivery of FM contracts as well maintaining relationship with all Group suppliers that impact the ability to deliver effectively.
Lead the implementation of short-term facilities management projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year.
Monitor consistent supplier non-compliance issues escalated by other team members, and highlight patterns for senior members of the team to address.
Manage facilities management supplier relationships directly and monitor supplier performance to ensure key Service Level Agreements are adhered to and customer service is maintained.
Lead the process of assessment and selection of key facilities management suppliers/partners relevant to own area and contribute the preparation and negotiation of service level agreements and other commercial arrangements with prospective suppliers.

Skills & Experience:
A minimum of 5 years experience in a similar function within financial services.
Ability to Implement local teams people management strategy and resource plan to support the business and optimise staff development and retention.
Take action to manage own personal development and encourage others to do the same.
Analytical thinking, problem solving skills necessary.

Hours & Benefits:
35 hours per week including a flexible working pattern.
Competitive salary and benefits package.

Job Purpose:
An experienced Administrator required to join the Corporate Administration Team of an established E-gaming organisation on a permanent basis. The successful candidate will ideally possess a minimum of 2 years worth of experience in a similar role preferably within the CSP industry with a focus on e-gaming, this is desirable but not essential.

Key Responsibilities:
Drafting of minutes.
Reviewing/prepping of agreements.
Basic bookkeeping and compliance
Familiarity with prepping/reviewing of board packs.
Entity management.
Payment processing.
KYC packs.
FX requirements.

Skills & Experience:
Confident individual that is flexible, comfortable with busy workloads and adapting to changing priorities whilst maintaining and delivering a high standard of work.
The drive to excel, think outside the box.
Ideal candidate would have two to three years minimum experience within the Corporate services industry, experience in gaming is preferred but not essential.
Team player, highly motivated to work in a small fast paced team with a keen eye for detail.

Hours & Benefits:
Structured working pattern, competitive rates of pay and comprehensive benefits package, based in central Douglas.

Job Purpose:
Tax Administrator required to join a Payroll Service organisation to undertake all aspects of compliance work on personal tax returns within the tax team. The role will focus on assisting with the handling of personal tax returns for employees, directors, owners and partners of predominantly UK businesses.

Key Responsibilities:
Email & telephone communications with clients, HMRC and other 3rd parties.
Assisting with tax payments and maintaining the payment records.
Preparation of non-complex UK personal tax returns.
General administration duties.

Skills & Experience:
Previous experience in a tax or Compliance role is preferred, but not essential.
Excellent level of attention to detail.
Be able to work as part of a team and independently.
Flexible and adaptable approach to large quantities of workload.
Able to meet deadlines whilst working under pressure using own initiative.
High level of Microsoft Office (word, excel and outlook) experience is essential.
GCSE Maths and English grade A - C is essential.

Hours & Benefits:
Hours of work 9am -5.30pm.
Salary dependent on experience.

Job Purpose:
Account Manager/ Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
A Graduate/Trainee is sought by the Operations department of a leading wholesale and distribution group, in a permanent capacity. The successful applicant will spend time in key business functions to gain an understanding of company methods, develop business logic, and contribute to business development and improvement.

Key Responsibilities:
Composing and editing correspondence and memos, and coordinating office mail and other incoming and outgoing correspondence.
Coordinate, prepare, and distribute meeting agendas, take and transcribe meeting minutes, and prepare for review.
Deal with incoming support telephone calls and email enquiries.
Plan, organise, and administer project/program events and workshops/seminars.
Maintain project/programme records and spreadsheets to ensure objectives are achieved.
Manage filing systems, ensuring paper records are kept in an orderly fashion.

Skills & Experience:
Preferably educated to degree standard.
Excellent verbal and written communication skills.
Strong analytical skills; ability to remain highly organised whilst working under pressure & with minimal supervision.
Holder of a full/clean UK driving licence.
Flexible attitude to national travel and overnight stays where appropriate.
Proficiency with MS Office products (inc. Word, Excel, & Outlook, ideally with some advanced Excel formula knowledge).

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills; competitive company benefits package.

Job Purpose:
Experienced Administrator required to join a leading Douglas based Distribution Group. The role holder will be responsible for being the first point of contact for visitors and callers to the Head Office and will provide HR administration services support to the Central Services HR Manager, and each People Development Manager located in the operating business units. This role is a permanent role however the organisation is keen to fill the requirement and as such would be open to candidates whom are available on an initial temporary basis with the possibility of progressing into a permanent role.

Key Responsibilities:
Greet all visitors in a friendly and professional manner and direct them to their correct destination.
Ensure all relevant procedures are followed (e.g. filling out the sign in/out book and announcing visitors correctly).
Ensure that the Reception area is maintained to a high standard to create a pleasant and welcoming environment.
Ensure that all telephone calls and general email enquiries are managed in a timely and professional manner whilst maintaining quality service standards.
Receive and sort both incoming and outgoing mail efficiently.
Recruitment (e.g. arranging interviews, responding to applicants etc).
Generating various employee letters and correspondence..
Printing and issuing employment documentation (e.g. contracts, handbooks etc.)
Assisting with new Head Office employee inductions.
Administering and managing employee benefits programmes.
Assisting with the effective management of IoM Work Permits (e.g. application and renewals).
Manage on site and Out of Office information ensuring these are kept up to date and accurate at all times.
Undertake general ad-hoc HR administration duties as and when required.

Skills & Experience:
2-3 years' work experience in an administrative HR support and/or reception role in a service-orientated environment.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Word user knowledge).
Experience of letter writing and proof reading.

Hours & Benefits:
Structured working pattern- core business hours, competitive rate of pay, parking on site.

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