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Paragon Recruitment is the go-to Job Centre for permanent jobs in the Isle of Man. We're here to find you your next permanent role, whether you're an experienced candidate or a newcomer to the Isle of Man. 

As a preferred recruiter for many of the Isle of Man's premier employers, we actively manage a comprehensive selection of roles at every level – often with priority access to the Island’s best career opportunities not available through other routes.

 


Client Service Analysts
Experienced Client Service Analysts required to join an International Bank on an initial 6 month temporary contract.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours operate on a shift pattern basis between 7am-8pm Monday- Friday, you may also be required to cover certain weekends.
Excellent professional training provided.
Based in Central Douglas.


Job Purpose:
Client Accounts Assistant required to join the accounts department at a leading fiduciary and fund services group.

Key Responsibilities:
Bookkeeping for trust and company clients.
Preparation of trust and company accounts.
Liaising with colleagues and intermediaries to resolve queries.

Skills & Experience:
A minimum of three years' experience in a TCSP accounting environment.
Excellent bookkeeping knowledge and experience.
Desirable to be CAT or AAT qualified or working towards a relevant qualification.

Hours & Benefits:
Market rate salary.
Full time business hours.

  • Highly Competitive
Job Purpose:
An experienced Trust & Corporate Services Manager is sought to lead a growing Administration team of a Douglas based Fiduciary Services Provider. The Manager will be responsible for the delivery of fiduciary services to high professional standards, ensuring work is carried out in accordance with internal procedures and legislation, coaching and developing staff and undertaking ad hoc reporting, as needed and reporting to the board.

Key Responsibilities:
Responsible for leading and developing the Client Service team.
Ensuring the timely and accurate management of structures, in accordance with internal procedures and legislation.
Assisting with business development initiatives and supporting the Directors of the business, including ad hoc reporting.
Managing billing, debt collection and ensuring that financial targets are met.

Skills & Experience:
c10 years Trust and Corporate Services industry experience, with around 5 years at a senior level.
Ideally part qualified or fully qualified industry professional e.g. ICSA/ STEP.
Likely to have held previous director status on client companies
Strong communication and organisational skills.
Confident in developing a small team.

Hours & Benefits:
Full time, Competitive salary and benefits package.

Job Purpose:
Swedish speaking Customer Service Advisor required for an international life organisation.

Key Responsibilities:
First point of contact for customers, financial advisers and custodians over the telephone and email and the core part of this role is to help them to resolve their queries.
Build key relationships within the business to enable you to do this, as well as with the customers themselves.
Expected to deliver customer service to the highest standard and provide a personalised and friendly service.

Skills & Experience:
Fluent in Swedish.
Experience in a Customer Service environment from any sector.
Excellent communication and listening skills.

Hours & Benefits:
Monday - Friday, 8.00 to 17.30.
Salary to be discussed.

  • Dependent on Experience
Job Purpose:
Relationship Support Analyst required within the Commercial Banking team of an international banking organisation.

Key Responsibilities:
Provide a wide spectrum of support to the Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency.
Enable proactive client management by attending client meetings with Relationship Managers as necessary and acting as the first point of contact for customers on daily credit-related enquiries.
Prepare appropriate analysis, proposals and presentations to prospective customers.
Support the RM on day-to-day activities including client planning, pipeline management, coordination with product partners and ensuring data and call reports are updated accurately and in a timely manner.
Undertake financial, credit and profitability analysis, and prepare the credit application or renewal for RM review and submission for approval.
Support the RM with third party liaison, including discussions with external professional service providers e.g. advocates, corporate finance advisors and valuers.

Skills & Experience:
A minimum of 3 years Previous experience of working in the Financial Services sector.
Self-starter with demonstrable capability to prioritise demanding workloads and deliver by due dates/within Credit timeframes.
A track record of gaining an understanding of customers' needs and delivering excellent customer service.
Knowledge of Corporate, Commercial and/or Business Banking lending products would be advantageous.
Experience working in a customer facing role in a Corporate/Commercial Banking environment with knowledge of Financial Crime Compliance/KYC/AML reporting requirements is desirable.

Hours & Benefits:
Business hours.
Competitive salary and benefits package.

Job Purpose:
Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
1-2 years experience within financial services.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business Hours, competitive salary and excellent training provided.

  • Dependent on Experience
Job Purpose:
Essential Banker required to join an international banking organisation to deliver a first class experience to clients.

Key Responsibilities:
Providing a first-class experience for all customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers' day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.
Acting on customer prompts.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry however we will also consider applications from other customer centric industries.
Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.

Hours & Benefits:
Part-time hours (11am-3pm) Monday to Friday. Range of benefits offered, including a competitive salary.

Job Purpose:
Business Analyst required to join an International Life Assurance Organisation on a contract basis. The role holder will be responsible for capturing and evaluating business objectives and the planning and execution of test phases of the delivery, sought by the company.

Key Responsibilities:
Define and document detailed business requirements, and contribute to the development of business cases.
Ensure proposed software developments meet business requirements and ensure IS solutions will meet business and system needs.
Plan and develop the test strategy, risk analysis and test plan.
Support the user acceptance test, ensuring the functional and business requirements are met.
Provide training and post implementation support to all affected areas.
Deal with queries and support system users during a warranty phase.

Skills & Experience:
Formal Business Analysis qualifications, ideally ISEB.
Experience of working under a formal delivery methodology.
Strong analytical, reasoning, and communication skills.
Ability to work to strict project deadlines.
Experience within the Life Assurance industry.
Experience of Agile would be advantageous.

Hours & Benefits:
Very competitive salary in line with skills and experience, full time business hours.


Job Purpose:
Senior Business Analyst, permanent position in the Isle of Man for an international life company.

Key Responsibilities:
Your role will be to lead and/ or complete the elicitation of business requirements and their translation into solution requirements to ensure their implementation throughout the project life cycle.
This role will generally involve the management of other Business Analysts to deliver the required deliverable or will be a more technical role delivering multiple requirements as part of a moderate to large/ high risk independent project.
To understand and is able to apply different delivery approaches (Waterfall, SCRUM) and perform, independently, business analysis processes in accordance with company Project Management Framework and Risk Policy.
Produce requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation.
Support development of test plan, testing, implementation and training activities.

Skills & Experience:
A strong background working as a Business Analyst including 4 or more years within moderate risk projects, with a proven track record preferred.
Worked on projects for various business communities/ areas, preferably in the insurance sector.
Ideally you will have a certification of Business Analysis.
Financial Services background preferred although not essential.

Hours & Benefits:
Attractive salary and comprehensive benefits package.

Job Purpose:
Multiple Team Leader opportunities within an International Bank on an in initial contract basis.

Key Responsibilities:
The role holder will be responsible for overseeing a remediation project team.
Ensuring CDD screening I effectively completed on a case by case basis.
Overseeing work flow and allocating responsibilities amongst the team.
Completing tasks in line with set deadlines.

Skills & Experience:
Proven track record as a Team Leader with people management skills.
Previous Financial Services experience preferably within banking-desirable but not essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Market competitive pay rate, structured working pattern- core business hours, based in central Douglas.

 

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