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Paragon Recruitment is the go-to Job Centre to find temporary jobs and work in the Isle of Man. We're here to find you your next temporary or contract role, whether you're an experienced candidate or a newcomer to the Isle of Man. 

As a preferred recruiter for many of the Isle of Man's premier employers, we actively manage a comprehensive selection of roles at every level – often with priority access to the Island’s best career opportunities not available through other routes.


Job Purpose:
A Retail Sales Advisor with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on an initial contract basis with the potential to progress into a permanent role. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required.

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products.
Able to clearly provide information for customers to make informed decisions.
Process all orders and work within targets set by the company.
Fully competent in the use of computerised systems.

Skills & Experience:
Excellent level of personal presentation; giving a professional impression, as well as providing an efficient sales service to customers.
Previous experience in a Retail sales role, with an understanding of modern retail technology.
Able to demonstrate and sell products and services which comprise the mobile and residential services portfolio.

Hours & Benefits:
37.5 hours a week, Monday to Saturday.

Job Purpose:
Experienced Financial Services professional required to join an International Bank on an initial contract basis as part of the Client Due Diligence review team. The role holder will provide support to the Manager in the completion of all Corporate Customer Due Diligence (CDD) profiles in Channel Islands and Isle of Man.

Key Responsibilities:
Ensuring that sufficient information about the Group's customers is available and that information is made use of in line with the organisations financial crime compliance and anti-money laundering policies.
The role requires close collaboration with other Global functions such as Global Risk and Financial Crime Compliance to run a leading CDD function.
Filtering of queries to ensure customers receive timely response on such aspects as product use and transaction monitoring.
Preparing and sending communications to customers to obtain missing information and documents.
Preparing and sending communication to Relationship Managers and other stakeholders to ensure that the highest level of customer support is delivered.

Skills and Experience:
Knowledge of KYC/CDD and New Accounts.
A minimum of 2 years previous experience gained within a similar position within Banking is highly desirable.
Excellent communication and interpersonal skills.
Strong understanding of KYC/CDD/AML requirements and risk assessment criteria.

Hours & Benefits:
Douglas based employer, competitive rates of pay, structured working pattern- core business hours.

Job Purpose:
An experienced Life Assurance professional is required to join an international Life Assurance company based in central Douglas on an initial contract basis to undertake the role of Claims Supervisor. The role holder will oversee a team of individuals ensuring that they deliver a direct service to clients and IFAs by processing all servicing requests within specified times.

Key Responsibilities:
Monitoring team workload throughout the day.
Mentor and develop all levels of new members to the team, providing feedback to the supervisor to be used in annual review.
Check work completed by other team members.
Identify, log, investigate, and resolve complaints.
Deal with client and IFA queries over telephone, email, and fax.

Skills & Experience:
Minimum of 2 years in a Senior Claims role within Life Assurance.
Strong knowledge of MS Office applications (Word, Excel, Outlook).
Excellent planning and organisational skills.
Good understanding of KYC/AML requirements.
Excellent verbal and written communication skills, with the ability to draft letters/faxes.

Hours & Benefits:
Full time business hours from 9am-5pm (35 hour working week); very competitive salary and company benefits package.

Job Purpose:
Out of Hours Call Operator required to join a leading Utilities Company on an initial temporary basis. The role holder will be responsible answering emergency calls during the out of hours periods for IOM, Jersey and Guernsey offices.

Key Responsibilities:
Responsible for answer the telephone regarding emergencies, ensuring calls are logged and assigned to an engineer.
Accurately update database to ensure all details are input correctly.
Liaising with other emergency services where appropriate.
Additional administration duties to be completed whilst phone lines quiet.
Handing over ongoing work between shifts.

Skills & Experience:
No formal qualifications are required, however experience working in a call centre environment is essential.
Must have excellent customer service and communication skills.
Must be a responsible and professional individual who has the ability to work using their own initiative.

Hours & Benefits:
Out of hours shifts, predominantly night shifts. Competitive rate of pay. Douglas based office, on site car parking.

Job Purpose:
Accounts Payable & Receivable Assistant required to join a leading technology organisation on an initial contract basis. The successful candidate will join the Finance Team and be responsible for ensuring all purchase invoices are paid within relevant credit terms, all invoices are supported by appropriate approvals, resolving queries and reconciling supplier accounts. This will also include daily updating of cash book and posting and allocating of payments and receipts as necessary.

Key Responsibilities:
Timely collation of all purchase invoices and personal expense claims received.
Post purchase invoices and personal expense claims into accounting system.
Match purchase invoices to approved purchase orders.
Send purchase invoices out for payment approval from department heads.
Assisting in preparation of weekly supplier payment run for all approved invoices, ensuring invoices are paid within credit terms.
Resolving queries from both external and internal stakeholders regarding purchase invoices.
Reconciling supplier accounts.
Audit and process credit card bills, ensuring full back-up is received for all purchases.
Sort and distribute incoming mail.
Other ad-hoc tasks as required by Group Financial Controller.
Liaise and resolve queries from internal and external stakeholders.
Act in accordance with accounting principles, regulations and internal procedures.
Produce own correspondence, emails and field enquiries.
Deal with email and phone queries in a timely, accurate and courteous manner.

Skills & Experience:
A Minimum 2 years' experience in a similar position.
Experience of accounting software packages (preferably QuickBooks and/or Sage), proven ability to learn new software packages.
Good knowledge of Microsoft Office products, in particular Excel.
Good organisational skills with ability to multi-task and have attention to detail.
Plans and prioritises work effectively, with a proactive approach to issue resolution
Ability to work on own initiative and as part of a team, in accordance with accounting principles, regulations and internal procedures.

Hours & Benefits:
Excellent rates of pay- market competitive, structured working pattern- core business hours, Douglas based, parking on site.

Job Purpose:
Senior Administrator is required to join the Investments Department in a leading Life Assurance company based in the South of the island, on an 11 month fixed-term contract.

Key Responsibilities:
Support the approval process of new funds for the FPI investment platform and production of quarterly MI and Investment Committee papers.
Liaise with outsourced vendors, custodians and contractors to ensure regular fund information is correctly reflected and updated timely and accurately.
Ensure customer facing documentation and fund database contain accurate information.
To provide technical data to support the production of various monthly investment bulletins on 'funds' sites.
Support the Asset Services funds team though cross training and knowledge sharing.

Skills & Experience:
Minimum 2 year's experience within Financial Services, in a similar role is essential.
Minimum 5 GCSEs, including English & Maths, at grade C or above.
Familiarity with MS Office products (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours; market rate salary;11 Month temporary contract.

Job Purpose:
Multiple Administrators required for 12 Month Fixed Term contracts within a global international life organisation to support the delivery of the company's strategic Plan with a focus on delivering excellent administration of business processes.

Key Responsibilities:
Accurate and timely administration of business processes.
Adherence to the Group's policies and regulatory requirements.
Developing internal relationships to facilitate smooth administration processing.
Providing timely and accurate reporting both regular and ad-hoc in nature.
Contributing to, implementing and maintaining the control environment within which the Administration function operates.

Skills & Experience:
Minimum of 2 years' experience in a life assurance/banking company ideally within an Administrative team.
Excellent communication and organisational skills.
Ability to manage and prioritise own workload in a fast paced environment.
Self-motivated with the ability to communicate effectively at all levels.
Competent in all Microsoft applications.
Familiar with Work Flow Management systems.
Familiar with software systems relating to Premium Collection.

Hours & Benefits:
37.5 hour working week with a flexible working pattern, Competitive benefits package.

Job Purpose:
An experienced Personal Assistant is required to join an international Life Assurance company on a 6 month fixed-term contract basis. Based in the South of the island, the role holder will provide comprehensive secretarial and administrative support to the Managing Director and other company executives.

Key Responsibilities:
Organise diaries and coordinate travel arrangements as and when required.
Manage the logistics, electronic papers/packs/presentations, and minute taking of board meetings and other senior business meetings.
Ensure high standards of confidentiality at all times, including the safe distribution, storage, and destruction of confidential information.
Present a professional image of the company in all internal and external dealings.
Budget management and expenses processing for aligned leaders in conjunction with company Finance Department.

Skills & Experience:
Significant experience working in a large corporate office environment, supporting leaders in a PA/Secretarial role.
Advanced user of MS Office applications and high computer literacy & typist skills.
Excellent organisational skills, skilled in diary management.
Strong written and verbal communicator.
Flexibility will be essential, providing support and meeting constant deadlines from multiple senior leaders.

Hours & Benefits:
Full time business hours from 9am-5pm Monday to Friday; competitive salary.

Job Purpose:
Client Relations Adviser required to join an International Bank on an initial contract basis. The role holder will be responsible for resolving client queries as the first point of contact via telephone.

Key Responsibilities:
The role holder will be responsible for resolving complaints by telephone, mail and face to face.
Identify and research the cause of the complaints through liaison across all departments.
Dealing directly with complex client situations throughout the cycle of investigation and ringing their complaint to a resolution.
The role holder will be responsible for timely and accurate recording of case information on complaint handling, including complaint codes and ensure that the data conveyed is clear and concise.
Production of regulatory letters & Summary Resolution Communications.
Support root cause analysis activity, driven by the Root Cause Analysis Manager, to identify complaints trends and contribute to mitigating the reputational and financial risk posed by these complaints.

Skills & Experience:
The successful candidate will have excellent academics to include GCSE Grade C or above (or equivalent) in both Mathematics and English Language.
The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.
The role holder will have an excellent command of English language with strong written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high as the Ability to engage with customers on a frequent basis in addition to liaising with senior internal stakeholders.
Previous financial services experience is highly desirable along with previous experience in a telephony based role.

Hours & Benefits:
Excellent rates of pay- market competitive, structured shift patterns, based in central Douglas.

Job Purpose:
A Switches Administrator is required to join a leading Life Assurance company based in the South of the island, on a 9 month fixed-term contract. The role holder will take responsibility for ensuring the accurate and timely execution of daily internal fund trading, as well as performing forensic investigation into historic transactions.

Key Responsibilities:
Ensure timely processing of all customer switch requests and queries, in line with departmental procedures.
Build a strong understanding of system capabilities, asset restrictions, and product ranges, and communicate these effectively with all stakeholders and clients.

Skills & Experience:
Proven experience of operating within a Customer Services environment.
Previous experience within Financial Services operations is desirable.
Minimum 5 GCSEs, including English & Maths, at grade C or above.
Familiarity with MS Office products (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours; market rate salary; attractive company benefits package.

 

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