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Job Purpose:
Senior Governance & Controls Manager required to join an international group. This is a new leadership role based on the island managing a team of 8 people in the risk and control function supporting the customer support centres. Primary responsibility is to ensure the customer support centres are able to 'operate in control' and meet all governance, risk, control and conduct risk commitments.

Key Responsibilities:
Developing the overall controls framework for customer support centre in line with the control framework, as a major business unit. Ensuring that the framework supports the controlled operation, in line with management's risk appetite.
Using specialist knowledge to integrate the controls frameworks to span across the diverse client types, customer channels and jurisdictions serviced by CSC.
Maintaining and operating the CSC controls governance framework, including establishing and run controls forum and escalation to controls forum.
Ensuring relevant MI on control and conduct issues is made available to management to enable them to assess the overall health of the control environment and the prudent management of conduct risk in the business unit.
Utilising in-depth knowledge and understanding to ensure implementation of standards and procedures, and adopting/creating other standards/procedures as required by the customer support centre.
Enhancement of risk and control processes as required by risk events or negative assessments, new business requirements, new regulatory requirements, or other significant remediation programmes undertaken by the firm.
Advising Head of Customer Support Centre on control matters, and supporting them in the discharge of control obligations. Including utilising knowledge to provide advice on changes to controls requirements and recommendation on revisions required.
Support to Head of Customer Support Centre on Conduct and Regulatory matters, supporting engagement with regulators and responses to requests. Including recommendation, maintenance and operation of Conduct Risk Management framework.
Collaborating with Assurance teams (first line of defence, Compliance monitoring and testing and Audit) to ensure appropriate level of assessments is conducted for the CSC business.
The role holder will lead, manage and develop the Controls Office within the Customer Support Team, as well as form part of the overall Customer Support Team leadership team.

Skills & Experience:
You should have significant experience in a similar risk/controls/governance position specifically as first line of defence.
The ideal individual will have prior working experience of working within Financial Services, preferably Wealth Management and the ability to deliver solutions under pressure and in a change environment.
High levels of analytic, consulting, influencing and presentation skills and an ability to communicate with ease and credibility with senior leaders.
Skills and experience to be accountable for planning analysis, alignment with key business imperatives and providing support for tactical and strategic initiatives e.g. identification of material risk assessments.
Action orientated, proactive individual and a structured thinker with the ability to multi-task in a high pressure environment.
A high level of understanding of the regulatory environment and awareness of regulatory impact and changes, specifically in an offshore location.
Significant experience in contact centre/relationship role and/or control / risk management roles.
A high level of understanding of the regulatory environment and awareness of regulatory impact and changes, specifically in an offshore location.

Hours & Benefits:
Comprehensive and competitive salary and benefits package.

Job Purpose:
Experienced Fund Accountant, to prepare accurate and timely Net Asset Valuations and maintenance of books for a number of offshore fund structures, is sought by an established Fund Services Provider.

Key Responsibilities:
Production of valuations to relevant accounting standards, legislation and best practice.
Controlling payment transactions.
Maintaining relationships with third parties.

Skills & Experience:
Detailed understanding of Fund Administration and associated accounting/reporting requirements.
A recognised Accountancy qualification would be ideal, although industry experience and understanding is considered more important.
It would be an advantage to have had experience with the Paxus valuation system.

Hours & Benefits:
Full time, Market rate salary and company benefits.

Job Purpose:
Senior Trust Officer with 5+ years industry experience is required by a professional Trust & Corporate Service Provider, to proactively manage a complex portfolio of International HNW client structures.

Key Responsibilities:
Provide a wide range of administration services to International HNW clients.
Strong industry and regulatory understanding, experienced in working to procedures with good awareness of compliance and risk.
Used to working autonomously and developing excellent working relationships with Intermediaries and Clients.

Skills & Experience:
Upwards of 5 years experience in the administration of Trusts and Companies.
Professionally qualified (ICSA/ STEP) and preferably educated to degree level.
Strong team player, self motivated with excellent organisational skills.
Positive and enthusiastic approach.

Hours & Benefits:
Full time, Competitive salary and benefits package.

Job Purpose:
A permanent position for a Spanish speaking Help point consultant to join the Latin American team of an international life organisation.

Key Responsibilities:
Handle telephone calls and written queries from customers and distributors in both English & Spanish, focusing in line with the service level agreements.
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis.
Achieve targets to maintain productivity quality and service standards.
Contribute to a positive and supportive team culture.
Promote positive customer/distributor perceptions continuously developing relationships aligned to Company Values.
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks.
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained.

Skills & Experience:
Fluent in Spanish.
Excellent soft skills to build a rapport and create a positive customer experience.
Passionate about customer service and the need to treat customers fairly.

Hours & Benefits:
Business hours.
Salary Negotiable.

Job Purpose:
Previous experience within Trust & Company Administration is required, for this Administration support role or Trust Administration position; the level of responsibilities will be dependent upon the depth of previous experience gained. The role is within an established and growing, Douglas - based Trust Services Provider.

Key Responsibilities:
Working as part of a dedicated Client Services team, further training and development will be supported but the role is expected to include:
Drafting of Trustee and Director resolutions and minutes.
Managing compliance related work e.g. Customer Due Diligence.
Undertaking Fiduciary Banking requirements.
Assisting with administration requirements for client assets including quoted securities and real estate.
Depending upon experience, or in future, the role will involve the management of a small client portfolio.

Skills & Experience:
Previous experience working within Trust and Corporate Services, either in an Administration support capacity or Trust & Company Administration role
Excellent written and communication skills.
Positive and enthusiastic approach, used to working as part of a team
An understanding of client structures, KYC/ CDD etc.
A good standard of academic results; potentially an applicant should be interested in studying towards an appropriate fiduciary professional qualification.

Hours & Benefits:
Full time, market rate salary, depending upon scope of experience and professional qualifications, plus benefits.

Job Purpose:
Trust & Company Administrator with around 2 years recent experience in the administration of trusts and international companies, is sought by an established team of a professional T/CSP Provider.

Key Responsibilities:
Undertaking the formation of trusts and incorporation of companies as well as managing ongoing administration requirements.
Associated liaison with clients, professional advisors and contacts.
Maintenance of records, ensuring due diligence.
Following policies and procedures and ensuring compliance with AML/ TF/ KYC/ KYT principals.

Skills & Experience:
Upwards of 2 years recent experience in the administration of Trusts and Companies
Strong organisational and communication skills.
Used to prioritising work and working with a proactive approach.
Experienced in working both independently, but also as part of, and with the support of, a team.
Ideally, already studying or be willing to study STEP or ICSA, (with support provided)

Hours & Benefits:
Full time, Salary - competitive market rate, depending upon experience and qualifications, plus benefits.

Job Purpose:
Permanent position as Policy Servicing Administrator, sought by international Life Assurance company, responsible for processing all client and IFA servicing requests.

Key Responsibilities:
Dealing directly with external client and IFA policy servicing enquiries.
Vetting & processing policy assignments, Trust requests, and Notices of Interest.
Checking and applying complex work items, from premium payments to policy withdrawals.

Skills & Experience:
Minimum 2 years previous experience within Life Assurance, ideally within a similar position.
Considerable experience in a customer facing administration role.
Good working knowledge of AML/KYC regulatory frameworks.
Excellent verbal and written communicator.
A minimum of 5 GCSE's at grade C or above, including English and Maths.

Hours & Benefits:
Competitive rates of pay and good company benefits, 35 hour working week, based in Douglas.

Job Purpose:
Permanent Consultant required to join the sales team of Payroll services organisation based in Douglas.

Key Responsibilities:
Work with Managing Consultant in the development and retention of the book.
Support the Managing Consultant in delivering defined sales targets and offer ideas for sales campaigns.
Complete client documentation and record accordingly ensuring all KYC documents are complaint and stored correctly.
Manage prospective employees through a structured on boarding process. Ensure that all necessary documentation and KYC is received for each client.

Skills & Experience:
Educated to a minimum of 5 GCSE's (or equivalent) including English Language and Mathematics.
Demonstrate a high degree of customer service in all interactions with employees.
Previous sales experience is desired
Ability to use industry standard software tools such as Outlook and MS Office.

Hours & Benefits:
Standard office hours.
Competitive salary.

Job Purpose:
Permanent position for a Managing consultant to join a payroll Group and grow the book of business.

Key Responsibilities:
Manage, maintain and grow client book in line with sales and retention targets.
Work with Sales Manager to develop ideas for sales campaigns.
Deliver and exceed defined sales targets and support retention initiatives.
Support and develop consultants throughout the sales and on boarding and retention process.
Feed into sales and on boarding reports for their pod including application, on boarding, billing, retention and attrition rates.
Deal with telephone enquiries from contractors in the UK - effectively selling the benefits of the Company and Employed payment solutions

Skills & Experience:
2 years proven Sales background.
Demonstrate a proven sale track record and ability to manage your own targets.
Prior management experience or demonstrated willingness and ability to learn management basics.
Proven leadership and people management skills.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.

Key Responsibilities:
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.

Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Market rate salary and benefits package.

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