1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.
Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.
Hours & Benefits:
Market rate salary and benefits package.