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Job Purpose:
An Account Services Administrator is sought by a Douglas-based international bank, on a permanent basis. The successful applicant will be responsible for providing full administrative support across the Account Services, Internet Banking, Scanning, and Static Teams.

Key Responsibilities:
Complete internet banking registrations and password/memorable date changes for both personal and corporate clients.
Provide a range of essential services to ensure processes across the bank work effectively and efficiently.
Maintain high level of accuracy in order to meet 'right first time' requirements.
Promotes business change , drives and promotes ideas.
Understand and adhere to all service standard, service charter, and service level agreements.

Skills & Experience:
1-2 years previous experience within a banking operations position.
Educated to a minimum of A-Level standard.
Excellent time management and organisational skills.

Hours & Benefits:
Competitive salary and company benefits package; full-time business hours.

Job Purpose:
Qualified Advocate or Solicitor with upwards of 2 years PQE required to work within an established Private Client Team of a leading Legal practice to manage a caseload of private client work.

Key Responsibilities:
Applicants will manage a diverse caseload within the Private Client team including:
Wills and powers of attorney.
Private trusts and foundations.
Applications to the High Court for protective receiverships.

Skills & Experience:
Minimum of 2 years PQE within Private Client work.
Sound technical knowledge and experience.
Excellent communication skills and experienced in working as part of a team.
Positive approach to managing a diverse workload to high professional standards.

Hours & Benefits:
Full time, competitive salary depending upon experience plus company benefits package.

Job Purpose:
Administrator required to join the Personal Banking Team within the Contact Centre of an International Bank on an initial 6 month basis. The successful candidate will be a Project Administrator within the team and will be responsible for building relationships with International Personal Banking customers and servicing their requests.

Key Responsibilities:
Provides value through delivering an exceptional level of service to International Personal Banking clients through phone and E-mail.
Support IPB and Operations to identify and plan continuous improvement and innovation initiatives for and across the teams.
Maintain awareness of volumes throughout the team, and prioritises work to ensure service levels are attained.
Engage with other departments pro-actively understanding end to end processes.
Understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Maintain an exceptional level of RFT (right first time) when dealing with client queries or taking instructions.

Skills & Experience:
Previous administrative experience is essential, preferably within Financial Services in particularly Banking.
A minimum of 5 GCSE's grades A*-C including English and Maths.
Excellent interpersonal communication skills.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

Job Purpose:
Corporate Affairs Officer required to join a growing compliance team within the E Gaming sector , you will work as part of the Legal & Compliance team and will be responsible for ensuring business compliance with its statutory and regulatory requirements, professional standards and internal processes.

Key Responsibilities:
Ensure business compliance in line with international regulatory requirements, business professional standards and internal processes.
Liaise within the business to ensure that laws and regulations within each jurisdiction are complied with.
Undertake a variety of tasks including: performing general administrative duties, handling file reviews and maintaining a proper register, reviewing and understanding jurisdictional regulations, assisting in planning to ensure compliance activities are delivered in a timely manner.
Identify any nonconformity within the business and escalate appropriately.
Advise the business on gambling and marketing regulations, codes and standards for eGaming, including remote technical standards, advertising and marketing, player protection and responsible gambling.
Assist in writing and implementing external and internal policies to ensure full regulatory compliance of the business to the relevant regulations and codes of practice.
Undertake gap analysis against regulatory requirements and internal audits to ensure business maintains compliance with licensing objectives.
Think proactively and come up with ideas for enhancements based on your knowledge and expertise, and contribute to robust and effective compliance controls within the business.
Highlight areas of concern and collaborate with other departments to create culture of Governance, Risk and Compliance.
Proactively support Compliance Manager to ensure regulatory points/matters are considered and successfully completed throughout all projects lifecycle.

Skills & Experience:
1-2 years' expertise in a similar compliance role, willing to develop in-depth knowledge of regulatory requirements and succeed in a fast pace business environment.
Accurate data input skills and attention to details.
Ability to work under pressure to achieve strict deadlines and committed to upholding the highest professional work standards and ethics.
Preferably have experience in the Gambling and eGaming industry.

Hours & Benefits:
Business hours.
Competitive salary and benefits.

Job Purpose:
A Settlements Administrator is sought by an international Life Assurance company in a permanent capacity. The role holder will ensure the timely trade settlement of all investment transactions, and administer external custody accounts and custody records.

Key Responsibilities:
Assist with the collection of quarterly DFM and platform prices.
Administer cash and stock settlements and transactions.
Sort and allocate daily post and settlement documentation.
Resolve all client queries within agreed timescales.

Skills & Experience:
Previous experience within Financial Services, ideally within an Investments environment, would be an advantage.
Minimum 5 GCSEs (inc. Maths & English) at grade C or above.
Excellent communication skills, able to respond to both internal and external customer queries promptly and efficiently.

Hours & Benefits:
Full time business hours; market rate salary and full company benefits package.

Job Purpose:
A Client Onboarding Officer is required to join an international banking corporation in a permanent capacity. The role holder will actively support managing operational risks in the Corporate Onboarding Team.

Key Responsibilities:
Deliver a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Assist with the management of operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.

Skills & Experience:
A comprehensive understanding of risk management and compliance.
Previous experience working with Client Onboarding, KYC, and CDD processes and regulations.
1-2 years experience within commercial banking.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; competitive salary and company benefits package.

Job Purpose:
A permanent opportunity for a Commercial Banking and Due Diligence Case Manager to join a global banking organisation. Based within the Onboarding team you will actively support the Head in managing the Operational Risks in the team, ensuring that policy and procedures associated with the New to Bank On-boarding processes are consistently applied at all times.

Key Responsibilities:
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Manage operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Support the On-boarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
A minimum of 3 years banking experience , working in Client On boarding Know Your Customer (KYC)/CDD.
Proven managerial / leadership experience.
A desire to find ways to continually improve the service delivered to customers.
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Permanent position for a Managing consultant to join a payroll Group and grow the book of business.

Key Responsibilities:
Manage, maintain and grow client book in line with sales and retention targets.
Work with Sales Manager to develop ideas for sales campaigns.
Deliver and exceed defined sales targets and support retention initiatives.
Support and develop consultants throughout the sales and on boarding and retention process.
Feed into sales and on boarding reports for their pod including application, on boarding, billing, retention and attrition rates.
Deal with telephone enquiries from contractors in the UK - effectively selling the benefits of the Company and Employed payment solutions.

Skills & Experience:
2 years proven Sales background.
Demonstrate a proven sale track record and ability to manage your own targets.
Prior management experience or demonstrated willingness and ability to learn management basics.
Proven leadership and people management skills.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Home & Broadband Product Manager required to join an expanding Telecommunications Company on the Isle of Man in a permanent capacity. Reporting to the Head of Consumer and working closely with members of the Commercial, Technology, Customer Experience and Regulatory teams you will develop strategies and tactics based on regular research across the region to meet the home and broadband and related service needs of the Consumer and SME market.

Key Responsibilities:
You will be responsible for managing the full product lifecycle of fixed line, broadband and associated value added services across the CIIM region to drive new revenue and exceed annual operating plan within the Consumer and SME markets.
You will be responsible for tracking and driving the trading performance of the products in your ownership.
You will take responsibility for managing the lifecycle and catalogue for those products identified as under your management. This includes customer journey, staff training, supporting documentation, and KPI reviews.
You will seek to add value to the business by leveraging company investments to deliver products and services up the value chain, ensuring that both customers and revenues become more sticky and less exposed to external market conditions.
You will work with relevant stakeholders to develop 5 year plans, annual operating plan and forecast for your identified product set and key customer segments.
You will already have and continue to develop strong and professional business communication skills and your abilities as a self starter.
You will be expected to stand in for the Head of Consumer in their absence when requested.
You will be responsible for the development of fixed and broadband products and VAS as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will develop and maintain relationships with key supplier and account stakeholders.

Skills & Experience:
You will have a proven track record in managing products within the Consumer or SME market.
A good understanding of IT & Telecommunications technologies & the market place.
Strong technical skills and knowledge including: xDSL, G fast, Super MIMO, LTE.
Experience in the production and scheduling of product, commercial and financial plans.
Effective customer relationship management experience.
Self motivated, well organised and effective at communicating at all organisation levels.
Strong written and verbal communication skills presentable at C-Level.
Ability to work in co-operation & collaboration with others to achieve organisational objectives.

Hours & Benefits:
Competitive salary and comprehensive benefits.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

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