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Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
Experienced Finance Technician with knowledge of Investments as well as Funds operations, including settlements and rebates, is required to join the Finance team of an International Life Assurance company. The role requires daily reconciliation work, assisting with finance reporting as well as the production of monthly management accounts and regulatory reporting.

Key Responsibilities:
Reconciliation of day to day investment transactions with investigation work, as needed
Reconciliations of other internal control accounts.
Contributing monthly financial reporting to internal and external bodies, in a timely and accurate manner.
Assisting with the production of monthly management accounts and regulatory reporting
Playing a key role in the ongoing implementation of Solvency II reporting.

Skills & Experience:
Ideally a number of years experience working within a similar role within financial services
Currently working towards an accounting qualification (AAT/CAT/ ACCA) or qualified by experience.
Good working knowledge of fund operations, including settlements and rebates.
Experience with investments and a range of asset types.
Confident in working with large volumes of data.
Organised approach with good communication skills.

Hours & Benefits:
Full time, salary dependent upon qualifications and experience, plus benefits, including on-site car parking.

Job Purpose:
An experienced Marketing or Business Graduate is required to join a professional services firm, for an autonomous strategic and administrative Marketing and Business Development role, working closely with local Directors of the business.

Key Responsibilities:
Playing a central role in the marketing and business development team, with a mix of strategic and administrative functions.
Working within the organisation's overall Business Development (BD) and marketing strategy.
Building and reinforcing the brand.
Developing, implementing and monitoring BD initiatives.
Research and analyse information for target markets & supporting the launch and promotion of new products/markets.

Skills & Experience:
A Marketing or Business degree and/or a professional marketing qualification.
A number of years relevant marketing experience in a professional services firm.
Excellent organisational and communication skills.
Able to work both independently as well as part of a wider team.

Hours & Benefits:
Full time hours, Market rate salary and competitive benefits.

Job Purpose:
A Client Services Executive is required to join an expanding Douglas-based Payroll & Contractor Services company, in a permanent capacity. The role holder will work within the Customer Services Department responding directly to enquiries over telephone, email, and via written correspondence.

Key Responsibilities:
Deal promptly and efficiently with all enquiries from customers and business clients.
Ensuring that clients receive an excellent service from the company in all aspects of service.
Other ad-hoc administrative tasks and projects as required to ensure the smooth-running of the department.

Skills & Experience:
2 years previous experience within a customer-service focussed role.
Excellent interpersonal and communication skills, both written and verbal.
Good working knowledge of MS Office products, inc. Word, Excel, and Outlook.

Hours & Benefits:
Competitive salary and company benefits; full time business hours based on a 37.5 hour working week.

Job Purpose:
A Compliance specialist is sought by a leading Douglas-based Payroll and Contractor Services company. The role holder will become Deputy MLRO for the organisation and be responsible for the day-to-day compliance administration for a number of group companies, working closely with and providing assistance to the Compliance Manager/MLRO.

Key Responsibilities:
Day to day compliance Administration including assistance with AML/CFT administration.
Reviewing of Customer Due Diligence & Enhanced Due Diligence.
Signing off new applications, undertaking ongoing monitoring and preparing monthly reports.
Assisting with delivery of AML/CFT training.
Providing cover for the Compliance Manager/MLRO during their absence.

Skills & Experience:
A number of years Compliance experience.
Ideally the holder of a professional Compliance qualification, or working towards this, but significant experience in a similar work will also be considered.
Good understanding of current AML/CFT legislation and regulation.
Excellent verbal and written communication skills and a positive approach.
Experienced in working to tight deadlines and working as part of a team.

Hours & Benefits:
Salary dependent on relevant skills and experience; company benefits; full-time business hours based on a 37.5 hour working week.

Job Purpose:
A Tax Administrator is sought in a permanent capacity by a large Douglas-based Payroll & Contractor Services organisation. The role holder will assist with the timely and accurate processing of personal and corporate tax disputes.

Key Responsibilities:
Liaise with clients and tax/legal professionals via telephone, email, and written correspondence.
Assist with the collation of information & documentation for all corporate and private client enquiries.

Skills & Experience:
Previous experience of working within an office environment.
Ideally educated to A-Level standard or above.
An adaptable approach to administrative tasks is essential.
Strong computer literacy skills.

Hours & Benefits:
Full time hours based on a 37.5 hour working week; market rate salary and company benefits.

Job Purpose:
Experienced Senior Company & Trust Administrator, required by an established CSP, to manage the varied administration requirements for a portfolio of client entities.

Key Responsibilities:
Managing a portfolio of trusts and companies.
Ensuring paperwork formalities are completed and company/ trust filings are up to date.
Preparing minutes, agreements and deeds.
Liaison and correspondence with clients and intermediaries.
Ensuring the review of tax compliance, risk reviews and annual reviews for client entities.
Managing time recording and client billing.

Skills & Experience:
Around 5 years experience within Trust and Company Administration.
Experienced in the management of a diverse portfolio of client entities.
Ideally STEP or ICSA qualified, or interested in completing a professional qualification.

Hours & Benefits:
9am - 5pm, competitive salary and benefits package.

Job Purpose:
An Administrator is required to join the Pensions division of an established International Financial Services Group based in the South of the Island, in a permanent capacity. The role holder will assist on all day-to-day administrative tasks within the Pensions team.

Key Responsibilities:
Review new pension application packs and process account opening forms.
Draft minutes for trustee approval.
Deal with a variety of client enquiries, liaising with scheme providers where necessary.
Bookkeeping of receipts and payments using Viewpoint.

Skills & Experience:
Minimum 2 years previous experience within an administrative role.
Able to deliver excellent client communication, both verbal and written.
Working knowledge of MS Office packages, inc. Word, Excel, and Outlook.
Good understanding of Risk Awareness, particularly regarding trustee fiduciary responsibilities, KYC, and Due Diligence.

Hours & Benefits:
Full time business hours; competitive salary and attractive benefits package.

Job Purpose:
Compliance professional required to join a growing Fiduciary Group in a permanent position as the Assistant Compliance Manager. The role is to support the Compliance Manager and team in all areas of compliance and governance.

Key Responsibilities:
To be responsible for the day to day management of the team and effective management of workloads.
Provide guidance and mentoring of other team members.
Attendance at internal committee meeting - in house/client structures.
Keep Compliance Manager informed of all matters of significance so that they can continue to keep Group informed of material issues affecting the Isle Of Man compliance function.
Provide and promote a positive and professional compliance service to all staff within the Company.

Skills & Experience:
Minimum of 5 years experience in a similar Compliance or technical role and/or experience in professional services industry (preferably fiduciary).
Hold or working towards a relevant compliance/risk related qualification.
Have a good understanding of the exposures to risk within a financial services organisation.
Excellent organisational, communication and interpersonal skills along with a commitment to working as part of a global team.
Deliver exceptional services and produce work to a high quality within expected timeframe and service level.
Supports/implements strategy, maximize internal/external relationships, maintain external profile.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
HR professional required to join a growing commercial business on the Isle of Man in a permanent capacity as their HR & Business Support Manager. Primarily a full time role, depending upon the applicant this could be undertaken on a reduced hours basis.

Key Responsibilities:
Manage the day-to-day HR function by providing practical, consistent and proactive support, direction and advice on HR policies and procedures, employment legislation, recruitment and staffing, performance management, pay and benefits, training and best practice HR management.
Provide business support to the Board, Managing Director and Senior Management Team.

Skills & Experience:
Minimum 3 years experience generalist HR management experience.
CIPD qualified or equivalent.
Up to date knowledge of IOM employment legislation.
Excellent communication, interpersonal and organisational skills.

Hours & Benefits:
Competitive salary and comprehensive benefits.

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