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Job Purpose:
Payroll Administrator required for a Douglas based Payroll Organisation to produce, in conjunction with other relevant payroll bureau offices, the International monthly payrolls.

Key Responsibilities:
Facilitate the International Payrolls in conjunction with other relevant payroll bureau.
Ensure that the correct contributions of Social Security , Tax, Retirement Fund, Pension, Severance Indemnity and unemployment Funds are paid to the appropriate bodies.
Prepare/assist preparation of the year end returns with the relevant jurisdictional payroll bureau.
Perform monthly payroll routine including specifically prepare and send monthly payslips and arrange payments.

Skills & Experience:
A minimum of 2 years payroll experience, specifically International payrolls.

Hours & Benefits:
Business hours, salary to be discussed.

Job Purpose:

Senior Tax Administrator required to provide support to the Tax Manager for a payroll group based in Douglas.



Key Responsibilities:

Reviewing of UK personal tax returns.



Providing training and technical support to the tax assistants where required.



Preparation of UK personal tax returns.



Arranging tax payments for the Contractors to HMRC in January and July and maintaining the payment records.



Reporting weekly/monthly team progress to the manager including assisting with team targets.



General administration and correspondence with clients, accountants and HMRC.



Skills and Experience:

ATT qualified or working towards the qualification or qualified by experience in personal tax.



Previous tax experience required in a similar role.



Computer literacy essential, high level of Microsoft Office (word, excel and outlook).



Ability to work under pressure and to strict regulatory deadlines.



High level of accuracy and attention to detail is essential.



Hours & Benefits:

Business hours and competitive salary.

Job Purpose:
Technical Support Technician required to join the investment team of an international Life organisation.

Key Responsibilities:
Reviewing new assets for the Personalised Portfolio Bonds and collating the required information for new assets in order that investment instructions can be processed.
Dealing with a broad range of queries from IFA's / Clients specific to both Old Mutual International products and external funds.
Dealing with complex and technical related investment queries.
Regular liaison with Old Mutual Sales Consultants and the Regional Offices in relation to fund and technical queries.
To provide regular and ad-hoc information in a timely manner for Asset Review stats.
Ensure the maintenance of up to date procedures.
Preparation of AML documentation.
Process non-standard dealing / investment related queries from internal and external customers.
Data validation to be completed in line with agreed procedures and service standards.
Monitoring of controls and execution of daily tasks as performed by the teams.
Liaising and building relationships with key stakeholders including attending quality partnerships.

Skills & Experience:
3- 5 years Investments experience.
Awareness of industry best practise and forthcoming industry developments.
CISI IAQ qualification desirable.

Hours & Benefits
Business hours.
Salary dependant on experience.

Job Purpose:
IT Support Engineer, responsible for 2nd Line Support for large business clients, sought by a leading Cloud and Technology Solution Provider.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Installing and configuring hardware, operating systems, and applications.
Supporting and maintaining systems, ensuring their performance, availability and security.

Skills & Experience:
A minimum of 3 years technical experience in a similar support position.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.


Job Purpose:
Relationship Support Officer, responsible for all aspects of product administration and relationship management, sought by International Life Assurance company.

Key Responsibilities:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA requests to a conclusion.
Take ownership of and resolve any queries through to a satisfactory conclusion.
Ad hoc project work, as necessary.

Skills & Experience:
A good understanding of the regulatory environment of Life Assurance.
Ability to demonstrate a professional, positive and customer focused attitude at all times.
Experience in handling external telephone calls with both clients and independent financial advisors.
Ability to manage and prioritise own workload in a fast paced environment.
Key attention to detail and passion for delivering excellent customer service.
Competent in MS Office products, including Word, Outlook, Sharepoint, and Excel.

Hours & Benefits:
Full time business hours, very competitive salary commensurate with experience.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Customer Complaints Handler required for a global banking corporation, responsible for complaint handling and Customer service to international clients.

Key Responsibilities:
Preparing and posting regulatory client communications as part of the complaint handling process.
Recording of case information on complaint handling, including complaint codes and ensuring that the data conveyed is clear and concise.
Engaging with the business when required to provide feedback on quality of case information.
Supporting and complimenting the complaint handling service.
Regular communication with stakeholders at all levels and across locations.

Skills & Experience:
1-2 years Previous experience within the financial services industry, preferably in Operations.
Minimum of five GCSEs (including English and Mathematics).
Strong level of computer literacy and proficient keyboard skills.
First class written and verbal communication skills.

Hours & Benefits:
Full time business hours, market rate salary and company benefits.

Job Purpose:
Assisting with the completion of Statutory filings for client entities, including annual returns, company incorporations and dissolutions, the ideal candidate will have gained around 1-2 years previous experience within a similar role or Company Administration.

Key Responsibilities:
Assisting with the completion of Statutory filings for client entities, including annual returns, company incorporations and dissolutions.

Skills and Experience:
Candidates will ideally have 1-2 years experience within a similar Statutory role or Company Administration.
Good organisational skills are required.

Hours & Benefits:
Full time hours, competitive salary and benefits package.

Job Purpose:
Client Services Officer required for Front line client and intermediary queries.

Key Responsibilities:
Act as front line for NPW client queries received by telephone, e-mail, letter, internet, website or fax.
Carry out any necessary client activity e.g. but not limited to; Payment Requests, Foreign Exchanges, Stopped/Lost or Stolen Cheques / Chequebooks , Fixed Term Deposit Instructions - Placement, repayment or breakages, New Account Enquiries & Follow Ups and Visa Queries.
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the MLRO/Deputy MLRO as required and in accordance with bank policy.
Work closely with the Private Banking Team to ensure consistency of customer service delivery is managed in the absence of a Relationship Manager.

Skills & Experience:
A minimum of 3 years' experience in a financial services environment.
An understanding of applicable regulatory frameworks.

Hours & Benefits:
Shift hours between the hours of 8am -8pm Monday - Friday.
Competitive salary.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

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