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Job Purpose:
Compliance Technician required to assist the Business Risk Supervisor and Manager of a global life organisation to ensure that IOM companies develop, implement and maintain regulatory compliance.

Key Responsibilities:
Act as a Monitoring Officer, writing monitoring reports and add value to the business, by identifying areas of regulatory weakness or where procedures can be improved.
Maintain a database of any non -compliant items, including action plans and timescales for the rectification of such items, and regularly monitor progress through to correction.
Investigate staff AML disclosures and fraud cases for the MLRO or DMLRO to review; prepare sign off forms & disclosure documents. Assist the MLRO & DMLRO in maintaining good working relations with the FIU.
Maintain a list of Sanctions and Terrorist listings and run on a weekly basis the client-matching program Climate.
Support the business so that there are no Sanctions breaches by ensuring that the appropriate level of understanding is held.
Draft new regulatory guidelines for departments to follow, and assist with the implementation of new regulatory requirements.
Act as a point of reference for regulatory queries from within the Company and from external sources.

Skills & Experience:
A minimum of 3 years experienced in a compliance /AML/KYC position.
Previous background in FSA and FCA regulations.
A professional Compliance qualification/ Diploma.
Ability to look for process improvements and work on own initiative.

Hours & Benefits:
Business hours.
Market rate salary and company benefits.

Job Purpose:
An experience Sales Executive is sought by an expanding Douglas-based Payroll & Contractor Services company, on a permanent basis. The successful applicant will be selling company products and services to warm client leads.

Key Responsibilities:
Manage your own workflow, lead pipeline, and priorities.
Manage the aftersales relationship, building ongoing relationships and identifying cross selling/referral opportunities.
Create your own leads to add to those provided, to help exceed targets.
Manage client applications from application through to payment, hand-holding throughout the entire process.
Monitor competition by gathering current marketplace information on products and pricing, recommending changes where necessary.

Skills & Experience:
2 years previous experience within a sales-focused role, with a proven track record in meeting and exceeding sales targets.
Excellent customer service and communication skills with clear experience in sales prospecting, negotiating, and closing.
Knowledge of UK contractor, tax, umbrella and limited company structures would be advantageous.

Hours & Benefits:
Very competitive salary with an company attractive commission structure and company benefits; full time business hours.

Job Purpose:
IT Support Engineer, responsible for 2nd Line Support for large business clients, sought by a leading Cloud and Technology Solution Provider.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Installing and configuring hardware, operating systems, and applications.
Supporting and maintaining systems, ensuring their performance, availability and security.

Skills & Experience:
A minimum of 3 years technical experience in a similar support position.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.

Job Purpose:
Technical Administrator required on a permanent basis for an international life organisation to support the Customer Service Centre, Relationship Management, Regional Offices and Sales Consultants.

Key Responsibilities:
Carry out Root Cause Analysis and Problem Solving as required and highlighted by quality data from a variety of sources such as the Quality Tool, Error Log, and Complaints etc.
Use in-depth technical knowledge to develop 'first line of defence' mechanisms to support risk framework or Financial Control Initiative (FCI).
Guide others through the management of complex queries through imparting knowledge.
Conduct technical skills coaching with team members as required in partnership with the Work Place Coaches.
Responsible for the definition of current business processes through the use of User Guides, Process Guides, Control documentation and any other supporting documents ensuring their accuracy. You may be required to audit against these documents.
Accurate and efficient completion of administrative tasks in the relevant area. This may, from time to time, include the allocation of work to colleagues.
Handle any process or system related referrals. Completion of problem solving activities, and making key decisions and recommendations where required.
Complete checking, authorisation and random sampling as required ensuring all customer, regulatory and internal control.
Ensure that opportunities for process and service improvements are captured and progressed.
Champion and lead a culture of customer service excellence and continuous improvement.

Skills & Experience:
A minimum of 2 years experience within a similar role within the Financial Services Industry.
Good Anti-Money Laundering knowledge/experience.
Good basic computer skills and experience using Microsoft Office applications
Life Administration systems such as AS400.

Hours & Benefits:
Office hours.
Market rate salary and company benefits.

Job Purpose:
Welcome Team Administrator required to deliver an exceptional customer service experience to financial advisers looking to place business within an international life organisation.

Key Responsibilities:
Deal with financial advisers and sales branches via telephone, fax and e-mail.
Identify potential problem areas and offer solutions or alternatives wherever possible.
Produce new business and additional single premium quotations across all products.

Skills & Experience:
Minimum of 1 years' experience in Financial Services, within a customer facing administration role.
Good understanding of AML / KYC requirements.
knowledge of Microsoft Office Applications (Word, Excel, Outlook).
Ability to draft thorough and comprehensive letters / fax.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Recruitment & Training Advisor required for a Douglas based independent banking organisation. The jobholder will provide support to the Group HR Manager to meet the Group's overall strategic aims and objectives.

Key Responsibilities:
Handling all recruitment queries in a responsive, customer focused way providing a comprehensive first line of information and advice.
Providing support and guidance to managers in recruitment and selection process.
Assisting with the creation of job descriptions and role evaluations.
Preparing and placing of job advertisements within an agreed budget.
Design, maintain and deliver or outsource quality training solutions with specific emphasis on induction, product and personal development training.
Monitor and review the system of performance appraisal and continually develop as necessary, ensuring that annual appraisals are carried out in a timely manner and followed up.
Assist in following up individual development needs and source external training provision as and when required, monitoring training costs against budget

Skills & Experience:
Degree educated (desirable) with a minimum of 4 years relevant administration experience.
Desire to establish a career in HR and study towards CIPD professional membership.
Excellent interpersonal skills such as empathy, sensitivity, tact and discretion.
Strong communication and time management skills.
Flexibility and the ability to work well in a team.

Hours & Benefits:
Market rate salary and comprehensive benefits package.

Job Purpose:
Marketing Coordinator required in a permanent capacity within a financial services organisation, reporting to the Digital Marketing & Data Manager, you will provide marketing and design services to external customers and companies.

Key Responsibilities:
Responsible for monitoring and updating the Monthly content calendar.
Chase content for the monthly content calendar from staff and proof reading the content.
Update and maintain/manage the 2018 Print Calendar.
Managing turn-around times and content based on the dates specified in the print calendar tracker.
Maintaining and monitoring the Reporting document tracker reporting spreadsheet
HIF and SRUF Factsheets to be updated monthly , chasing data for factsheets and ensuring that data is delivered to Marketing provider in a single and document/excel spreadsheet.

Skills & Experience:
At least 3 years experience working in the broader financial services industry.
Previous experience of working as part of a team.
Experience in meeting tight project deadlines.
The ability to produce and write proofing documentation.
Full clean driving licence is essential.

Hours & Benefits:
Business hours with a willingness to travel outside of working hours when required.
Competitive salary and benefits.

Job Purpose:
A Client Services Administrator is sought by an expanding Douglas-based Payroll and Contractor Services organisation, in a permanent capacity. The role holder will be accountable for email and telephone enquiries from a large client base, and undertaking administrative tasks.

Key Responsibilities:
Dealing promptly and efficiently with telephone and email client enquiries.
Following up with contractors directly regarding timesheets.
Maintaining and updating company systems and records with comprehensive notes.
Assisting with various ad-hoc tasks and projects to ensure the smooth running of the Client Services Team.

Skills & Experience:
A previous track record in providing excellent customer service is essential.
Strong IT skills, particularly in MS Office applications.
Minimum of 5 GCSEs at grade C or above, including English and Maths.
Must be a good team player, with an enthusiastic “can-do” attitude.

Hours & Benefits:
Full time hours based on a 37.5 hour working week; competitive salary and company benefits.

Job Purpose:
International Dealing & Investments Administrator required to work as part of the International Dealing team, responsible for accurately and efficiently actioning investment instructions and placing trades in a number of asset classes on behalf of International clients and business partners.

Key Responsibilities:
To accurately and effectively place and authorise multi currency deals and asset transfers on behalf of International clients including: equity trades, collective investments, fixed deposits, structured products & foreign exchange.
Handling of investment related queries raised by customers, brokers, stockbrokers, custodian and fund managers.
Regular review of dealing and asset transfer procedures guides, process risk and control logs, and introduction of improvements within regulatory guidelines and company policy.

Skills & Experience:
CISI Investment Operations Certificate (or obtained within 2 years of commencing role).
Understanding of Investment operations, specifically trade placement & settlement.
Fully competent with Microsoft packages and experience using Rhymesight, Bloomberg and Citibank advantageous.

Hours & Benefits:
Marketing competitive rates of pay, core business working hours, on site parking.

Job Purpose:
Trainee Trust & Company Administrator required to work within a leading Trust & Corporate Service Provider. The successful candidate will work as part of a Client Workgroup within the Fiduciary Services Team and will assist team member's dealing with all aspects of administration.

Key Responsibilities:
Maintaining company and trust records including due diligence.
Opening and maintaining bank accounts, reviewing and filing bank statements.
Liaising with clients, professional advisors and other third parties.
Preparation of documents in relation to transactions including Director, Shareholder and
Trustee resolutions and reviewing financial statements.
Providing assistance with other administrative duties as required.

Skills & Experience:
Educated to at least A' Level or equivalent.
Be willing to study towards either the ICSA or STEP qualification.
Computer literate with good knowledge of MS Office.

Hours & Benefits:
Full time business hours, based on a 37.5 hour working week, 8.30am - 17.00pm or 9.00am - 17.30pm, market-rate salary plus a competitive benefits package.

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