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Job Purpose:
Contract Senior Finance Manager required for at least 3 months, supporting the Group's Finance Director in the management and control of the Group's finance function.

Key Responsibilities:
Working as part of a leading International Financial Services Group, this role supports the Group Finance Director in the management and control of the Group's finance function.
Overseeing the preparation of financial statements.
Assisting with jurisdictional specific reporting requirements, for group companies in other jurisdictions.
Assisting in preparation of budgets and projection analysis.
Management of Finance projects relating to achieving change, efficiencies and reporting improvements.
Developing finance reporting requirements.
Management, co-ordination, monitoring, analysis and reporting on financial performance.

Skills & Experience:
ACA/ACCA qualified with a minimum of 5 years PQE.
Strong knowledge of IFRS and ideally, (although not essential), experience of NAV.
Excellent communication skills, experienced in working autonomously as well as part of a team.
Positive, results focused approach, used to managing a demanding workload, with strong attention to detail and meeting challenging deadlines.

Hours & Benefits:
Highly competitive salary, full time working hours.

Job Purpose:
Experienced Administrator with previous Financial Services experience is required to join an International Life Assurance Organisation on an initial contract basis. As a PB Servicing Administrator, the role holder will be dedicated to the delivery of high quality experience for Customers and Financial Advisers. Working as part of a high performing team, the team member will be responsible for the administration of products, from New Business applications through to the payment of the final surrender value.

Key Responsibilities:
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.
Take responsibility for the work allocated to you, ensuring that you take ownership as far as possible for the client outcome.
Ensure that opportunities for process and service improvements are raised with the Team Technician and/or Team Leader.
Escalate system issues and defects in the appropriate manner.
Support any business projects and initiatives as required.
Administration of initial policy set up.
Administration of additional single and regular premiums.
Administration of new business and related policy queries, including updates and general enquiries from Advisers and clients.
Interaction with regional offices.

Skills & Experience:
Previous administrative experience within Financial Services.
Knowledge and experience within a Life Company is highly desirable.
Anti-Money Laundering knowledge/experience.
Experienced in using Life Administration systems such as AS400.
Hold industry related qualification-desirable.

Hours & Benefits:
Good rates of pay - market competitive, structured working pattern-core business hours, car parking on site.


Job Purpose:
Relationship Support Officer, responsible for all aspects of product administration and relationship management, sought by International Life Assurance company on a long term contract basis.

Key Responsibilities:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA requests to a conclusion.
Take ownership of and resolve any queries through to a satisfactory conclusion.
Ad hoc project work, as necessary.

Skills & Experience:
A good understanding of the regulatory environment of Life Assurance.
Ability to demonstrate a professional, positive and customer focused attitude at all times.
Experience in handling external telephone calls with both clients and independent financial advisors.
Ability to manage and prioritise own workload in a fast paced environment.
Key attention to detail and passion for delivering excellent customer service.
Competent in MS Office products, including Word, Outlook, Sharepoint, and Excel.

Hours & Benefits:
Full time business hours, very competitive salary commensurate with experience.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.


Job Purpose:
Experienced and qualified Project Manager sought by an International Bank.

Skills and Experience:
MSP, Prince2, APMP qualified.
The successful applicant will be used to successfully managing budgetary responsibilities.
Proven leadership and relationship management experience.
Individuals should have a proven track record in managing complex & technical projects to meet business objectives.

Hours & Benefits:
Competitive salary and benefits package.

Job Purpose:
Business Analyst required for an leading International Bank.

Key Responsibilities:
Reporting in to the Senior Business Analyst.
Analysing, defining and shaping strategic outcomes to deliver change across the business.
Managing a small team of project analysts.

Skills and Experience:
Experienced and qualified (ISEB or similar) Business Analyst, with experience of a wide range or project methodologies across financial services.

Hours & Benefits:
Competitive salary and benefits package.


Job Purpose:
Regulatory Analyst required to join an International Life organisation on an initial contract basis to work alongside other members of the Compliance & Risk Team to administer key elements of the Group's risk management.

Key Responsibilities:
To undertake a programme of comprehensive compliance monitoring on a regular basis to ensure the adequacy and efficiency of measures and procedures which are in place to manage compliance with regulatory requirements.
Independently raise awareness to the Group Compliance & Risk Manager, on any deficiencies in the group's regulated entities' compliance with their regulatory obligations and ensure appropriate action is taken to address issues raised.
Plan and organise the AML & CFT monitoring plan and financial crime training programme for both new and existing staff as required.
On direction from the Group Compliance & Risk Manager co-ordinate compliance matters and enquiries from external advisors or regulators.

Skills & Experience:
A proven track record in a similar role within a Life Company.
Up to date working knowledge of the Isle of Man FSA Rule Book 2013.
Systematic approach to work and attention to detail.

Hours & Benefits:
Marketing competitive rates of pay, core business working hours, on site parking.


Job Purpose:
Experienced Senior Trust Administrator required for a maternity cover contract in Douglas. The role requires the effective administration and management of a varied portfolio of client entities, including liaison with intermediaries and clients.

Key Responsibilities:
Effective administration of a portfolio of clients, in compliance with appropriate regulations.
Used to developing strong working relationships with clients and responding in a timely and efficient manner.
Undertaking all statutory requirements, including filing of annual returns, drafting and finalising board minutes etc.
Completion of annual compliance reviews, ensuring resolution of any action points.
Assisting with client invoicing, debtor management and review of cash flow.

Skills & Experience:
A number of years experience delivering professional Trust & Corporate Services Administration.
Either professionally qualified (STEP, ICSA, ACCA etc) or qualified by experience.
Experienced in the development of strong working relationships with clients and intermediaries.

Hours & Benefits:
Full time, market rate - commensurate with experience and qualifications.


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