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Job Purpose:
Finance Administrator, required to assist in the accurate and timely processing of all daily Treasury procedures, sought by an international Life Assurance company on a fixed-term maternity cover basis.

Key Responsibilities:
To perform and oversee the daily payment processes ensuring adherence to documented procedures.
Assist in managing external banking relationships for companies, controlling the bank accounts and escalating any appropriate concerns.
Assist in queries and resolution of payments, treasury and reconciliation items both internally and externally.
Maintain accurate records of Payments & Receipts and assist other finance functions in ensure data retention is in accordance with internal service standards.

Skills & Experience:
Previous experience within a similar financial function, preferably within Life Assurance.
Ability to work independently or as part of a team.
Self-motivated, with a positive and flexible attitude.
Excellent analytical, reasoning, and communication skills.

Hours & Benefits:
Market rate salary commensurate with experience; full time business hours.

Job Purpose:
Experienced Administrator with previous Financial Services experience is required to join an International Life Assurance Organisation on an initial contract basis. As a PB Servicing Administrator, the role holder will be dedicated to the delivery of high quality experience for Customers and Financial Advisers. Working as part of a high performing team, the team member will be responsible for the administration of products, from New Business applications through to the payment of the final surrender value.

Key Responsibilities:
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.
Take responsibility for the work allocated to you, ensuring that you take ownership as far as possible for the client outcome.
Ensure that opportunities for process and service improvements are raised with the Team Technician and/or Team Leader.
Escalate system issues and defects in the appropriate manner.
Support any business projects and initiatives as required.
Administration of initial policy set up.
Administration of additional single and regular premiums.
Administration of new business and related policy queries, including updates and general enquiries from Advisers and clients.
Interaction with regional offices.

Skills & Experience:
Previous administrative experience within Financial Services.
Knowledge and experience within a Life Company is highly desirable.
Anti-Money Laundering knowledge/experience.
Experienced in using Life Administration systems such as AS400.
Hold industry related qualification-desirable.

Hours & Benefits:
Good rates of pay - market competitive, structured working pattern-core business hours, car parking on site.

Job Purpose:
Relationship Support Officer, responsible for all aspects of product administration and relationship management, sought by International Life Assurance company on a long term contract basis.

Key Responsibilities:
Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA requests to a conclusion.
Take ownership of and resolve any queries through to a satisfactory conclusion.
Ad hoc project work, as necessary.

Skills & Experience:
A good understanding of the regulatory environment of Life Assurance.
Ability to demonstrate a professional, positive and customer focused attitude at all times.
Experience in handling external telephone calls with both clients and independent financial advisors.
Ability to manage and prioritise own workload in a fast paced environment.
Key attention to detail and passion for delivering excellent customer service.
Competent in MS Office products, including Word, Outlook, Sharepoint, and Excel.

Hours & Benefits:
Full time business hours, very competitive salary commensurate with experience.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.

Job Purpose:
Business Analyst required for an leading International Bank.

Key Responsibilities:
Reporting in to the Senior Business Analyst.
Analysing, defining and shaping strategic outcomes to deliver change across the business.
Managing a small team of project analysts.

Skills and Experience:
Experienced and qualified (ISEB or similar) Business Analyst, with experience of a wide range or project methodologies across financial services.

Hours & Benefits:
Competitive salary and benefits package.

Experienced Wealth Client Executive required to join an International Bank on an initial 6 month temporary contract.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude.
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours operate on a shift pattern basis between 7am-8pm Monday- Friday, you may also be required to cover certain weekends.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Compliance Assistant required to join an established Fiduciary Organisation on an initial contract basis to work alongside other members of the Compliance & Risk Team to administer key elements of the compliance management.

Key Responsibilities:
Risk Cycle File Reviews.
FATCA and CRS screening.
PEP screening and enhanced DD activities.
Assisting with process and procedure drafting.
Assisting with internal audit and monitoring activities.
Assisting with New Business Screening.
Promote a positive governance and compliance culture at all levels throughout the business.

Skills & Experience:
A proven track record in a similar role.
Up to date working knowledge of the Isle of Man FSA Rule Book 2013- desirable.
Systematic approach to work and attention to detail.

Hours & Benefits:
Market competitive rates of pay, core business working hours.

Job Purpose:
Experienced Senior Administrator required to join the Operations department of an International Life Assurance Organisation on an initial contract basis.

Key Responsibilities:
To ensure that all post is sorted and logged to the administration system on a daily basis.
To ensure that all anti-money laundering and third party payment guidelines are adhered to.
To ensure that Callbox allocated are processed daily.
To carry out complex and detailed Client and IFA enquiries to full resolution in a timely fashion.
To monitor and complete controls within the team on a basis.

Skills & Experience:
Previous experience in a similar role is essential.
Knowledge and experience within a life organisation is highly desirable.
Recognised industry related qualification- highly desirable.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, parking on site.

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