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Job Purpose:
Home & Broadband Product Manager required to join an expanding Telecommunications Company on the Isle of Man in a permanent capacity. Reporting to the Head of Consumer and working closely with members of the Commercial, Technology, Customer Experience and Regulatory teams you will develop strategies and tactics based on regular research across the region to meet the home and broadband and related service needs of the Consumer and SME market.

Key Responsibilities:
You will be responsible for managing the full product lifecycle of fixed line, broadband and associated value added services across the CIIM region to drive new revenue and exceed annual operating plan within the Consumer and SME markets.
You will be responsible for tracking and driving the trading performance of the products in your ownership.
You will take responsibility for managing the lifecycle and catalogue for those products identified as under your management. This includes customer journey, staff training, supporting documentation, and KPI reviews.
You will seek to add value to the business by leveraging company investments to deliver products and services up the value chain, ensuring that both customers and revenues become more sticky and less exposed to external market conditions.
You will work with relevant stakeholders to develop 5 year plans, annual operating plan and forecast for your identified product set and key customer segments.
You will already have and continue to develop strong and professional business communication skills and your abilities as a self starter.
You will be expected to stand in for the Head of Consumer in their absence when requested.
You will be responsible for the development of fixed and broadband products and VAS as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will develop and maintain relationships with key supplier and account stakeholders.

Skills & Experience:
You will have a proven track record in managing products within the Consumer or SME market.
A good understanding of IT & Telecommunications technologies & the market place.
Strong technical skills and knowledge including: xDSL, G fast, Super MIMO, LTE.
Experience in the production and scheduling of product, commercial and financial plans.
Effective customer relationship management experience.
Self motivated, well organised and effective at communicating at all organisation levels.
Strong written and verbal communication skills presentable at C-Level.
Ability to work in co-operation & collaboration with others to achieve organisational objectives.

Hours & Benefits:
Competitive salary and comprehensive benefits.

  • Experience Dependent
Job Purpose:
A permanent Service Desk Analyst is required to join a Global Banking organisation based in Douglas, the role holder will contribute and support the various production functions, systems and servers whilst providing support to Service Desk Analysts and the other IT Teams to ensure the efficient running of the IT service delivery across multi jurisdictions.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues.
Carry out 1st to 2nd line troubleshooting on all IT related problems including software and all Standard Bank hardware.
Log and update all incidents on the Service Delivery Management tool and ensure the correct category, subcategory and prioritisation is applied.
Ensure all tickets are updated with all findings and any resolution.
Escalate unresolved tickets to the 2nd line support team.
Provide training advice to the business on training related incidents.
Support the roll-out of new applications and infrastructure.
Talk staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Respond to tickets within the agreed service levels.

Skills & Experience:
Preferably 1-2 Years in a similar IT Support role within financial services.
Relevant IT qualifications BTEC or degree level.
Exceptional attention to detail, confident in dealing with client requests.

Hours & Benefits:
This role involves a shift pattern of 7am -3pm , 8am -4pm and 10am -7pm Salary dependent on experience.

Job Purpose:
Graphic Designer required to join an expanding Marketing team within a Wealth Management organisation. Reporting to the Digital Marketing Manager you will assist in managing and growing the Corporate Identity and brand.

Key Responsibilities:
Accountable for graphic design requirements for the Group, producing offline/online creative assets.
Prepare work to be accomplished by gathering information and materials and plans concept by studying information and materials.
Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Obtains approval of concept by submitting rough layout for approval.

Skills & Experience
A minimum of 3 years' experience in Graphic Design producing offline/online creative assets, previous experience working for or with a financial services business is desirable.
The ability to effectively carry out design in accordance with a corporate style guide.
Effectively managing a number of design items, while carefully working to deadlines.
Experience with the set up and management of print items.
Competent with InDesign, Photoshop and Illustrator - full proficiency and Microsoft Office (Word/PowerPoint in particular)

Hours & Benefits:
40 hour week, with flexibility on hours worked.
Competitive salary and benefits package.

Job Purpose:
Experienced Marketing professional required to join a leading Telecommunications organisation on a contract basis in the role of Marketing Manager. This role will be dedicated to the business segment and the role holder will work very closely with the product, sales and professional services teams. The role holder will be expected to significantly improve the business's marketing and raise the organisations reputation in the business segment.

Key Responsibilities:
To be responsible for the delivery of the business marketing plan across the Channel Islands and Isle of Man, to include communications campaigns, brand, PR, sponsorship, events and social media, as well as being the principal point of contact for partner distributors.
Analyse customer insight, management information and market feedback from internal and external sources to identify key issues, trends and opportunities to plan marketing campaigns.
Deliver marketing campaigns by engaging with teams within the organisation to gain their buy-in to campaign plans and proposals, through to creative concept development, budget management, media planning and buying, successful execution and post campaign analysis.
Work with product management and sales teams to build a comprehensive rolling quarterly marketing campaign plan.
Develop brand as well as lead generation campaigns, with a drive to increasingly use digital and direct marketing techniques to increase ROI and effectiveness.
Collateral - planning, development and production of a range of collateral to support Corporate Account Directors e.g. brochures, factsheets, price lists, sales presentations etc.
Digital content - deliver engaging content for the external website and social media channels.
Target segments include: CIIM Corporate/Enterprise, SME and SOHO as well as international customers.
Understand and comply with the licence and other regulatory rules applying to the position.
Understand and comply with the Data Protection Law as it relates to the position.

Skills & Experience:
CIM qualification or equivalent (Post Graduate or Diploma).
Minimum five years marketing communications experience.
Experience of the telecoms sector and/or B2B marketing preferable.
Proven track record in key disciplines including campaign planning, event execution, PR.
Experience of managing above the line agencies.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, central Douglas based.

Job Purpose:
Account Manager/ Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
IT Manager required to join an expanding e-gaming business, to lead the Isle of Man IT function and support other jurisdictions.

Key Responsibilities:
Perform all supervisory responsibilities associated with the IT department including employee related issues.
Enforce company policies and procedures as a member of management for all IT employees.
Work closely with departmental managers to determine the maintenance and growth needs of the overall IT System and Network.
Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
Responsible for making sure all the infrastructure systems are up and running.
Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis.
Stay abreast of the latest developments in IT technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable.
The role might require occasional travels to London, Dublin and Asia.

Skills & Experience:
Degree in Computer Science and/or related field or industry recognised qualifications.
5+ years' experiences in information technology management.
5+ year's experiences in leading the team and project management.
Strong problem solving and communication skills required.
Knowledge of regulatory responsibilities for the IOM Gambling Supervision Commission.
Be able to lead on technical matters and deliver on relevant projects.
Comprehensive understanding of network architecture, IT security, Disaster Recovery, Microsoft Server (AD and Exchange) technology and client/server technology.

Hours & Benefits:
Competitive salary and comprehensive benefits.


Job Purpose:
IT Developer required to join an expanding Financial Services Group, working in the IT Development Team to help deliver projects within Online Services, Data Integration and Reporting & Data Feeds.

Key Responsibilities:
Creation and development of our client facing platforms and increasing the range of services offered.
Query and transformation of data to integrate the online services and internal operational applications.
Creation and production of internal and external reports and feeds from the core data.

Skills & Experience:
IT Development experience covering;
Data Integration: SQL Server/MySQL databases, ETL projects
Software Development: coding skills e.g. PHP, Java, SQL
Business Analysis: financial transactions, client requirements
High level of interest in IT solutions, both current and future.
Intelligent, innovative and questioning to always find the best solution.
Accurate, with an eye for detail and delivers quality.

Hours & Benefits:
Market rate salary and comprehensive benefits.


Job Purpose:
IT Support professional required to join an established Wholesale and Distribution group on an initial temporary basis as an IT Support and Operations Administrator. The role holder will be responsible for Working as part of a team providing first & second line support for internal and remote users. This will involve working a shift pattern to provide essential cover from Monday to Friday 0900 - 1700. Responsibilities for specified IT systems as agreed with management, including support for hardware, systems software, applications and telephony services.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Ensuring Start/ End of Day and Operational procedures are completed, as part of shift pattern.
Checking for any out of tolerance errors and recording, resolving correctly and escalating if needed. This includes that backups for all systems have been successful.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.

Skills & Experience:
Thorough knowledge of Windows XP and Microsoft Office products.
A working knowledge of Windows Sever 2003 and Active Directory would be an advantage.
Knowledge of IT security principles (Server, Networking etc).
Technical expertise relating to the installation of user IT hardware, [workstations, printers etc] and other related IT product.
A knowledge of Vmware, Storage Area Networks and Networking would be an advantage.
Telephone System - support / administration. Good knowledge of Excel and advanced formulas.
Understanding of database structures and reporting principles.

Hours & Benefits:
Competitive rates of pay, shift based working pattern required to cover core support times, parking on site.

Job Purpose:
An IT Service Desk & Batch Operator is required to join an international Life Assurance company in a permanent capacity. The role holder will combine the day-to-day investigation and resolution of local & international support requests with the running and monitoring of late evening & early morning batch process.

Key Responsibilities:
Run and monitor batch processes for key line business systems.
Provide first link service desk support, arranging for relevant 2nd and 3rd line specialist to address escalated issues appropriately.
Provide out of hours operational support cover for the IT department as and when required.
Perform general IT duties such as kit relocation, software installs & upgrades, and hardware builds.

Skills & Experience:
Ideally 2 years previous experience within a similar Service Desk function.
Strong customer service skills, comfortable communicating both face to face and over phone/email.
Experience in troubleshooting Microsoft operating systems, applications, printers, and network faults.
An understanding of Active Directory, Exchange, network infrastructure, and virtual server/desktop environments (preferably VMWare).

Hours & Benefits:
The role consists of rota-based shifts: either 8am-4pm, 10am-6pm, or 5:30pm-1:30am - an additional shift allowance is paid in recognition of unsociable hours. Salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
IT Service Desk Analyst required to join the IT department of an international life organisation. Reporting to the team Supervisor you will be accountable for troubleshooting and problem solving.

Key Responsibilities:
Provide first-line support for incidents and service requests raised by the business.
Ensure provision and availability of IT systems and functions to the business.
Troubleshoot issues across the entire stack: Hardware, Software, application and network.
Maintain the technical infrastructure (Servers, Desktops, printers and other ancillary equipment) in line with agreed company standards.
Perform User Account Management.
Maintain documentation to required standard.
Provide Operational Support cover.

Skills & Experience:
Proven track record within the IT Service Desk environment, preferably possessing a minimum of 2 years in a similar role and will hold:
Credible knowledge of LAN/WAN networking.
Credible knowledge of Microsoft Active Directory.
Credible knowledge of Microsoft Server and PC Operating Systems.
Working experience of Microsoft Exchange/Outlook and Office.
Working experience of virtualised environments. Both Server and VDI.
Strong troubleshooting skills and ability to associate cross system dependencies.
Good written and oral communication skills, complemented with good audience empathy

Hours & Benefits:
Business hours although you would be expected to contribute to out-of-hours cover where required.
Salary dependent on experience .

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