Customer Service Administrator required to join an established Payroll Solutions Organisation on an initial temporary basis with the potential of progressing to a permanent role.
To handle enquiries from potential new contractors, advising them on whether using Simplify will be beneficial to them and providing personalised illustrations via our online system .
Working with the Contracts and Compliance Administrator to ensure the speedy return of paperwork from new contractors and generally support the on-boarding process.
Provide customer support for existing contractors over the phone as a first point of contact, and in situations where you are unable to resolve the enquiry during the initial call, take responsibility for ensuring that the enquiry is resolved.
A basic understanding of payroll and tax so as to be able to resolve simple queries on the first contact, and understand when more complex enquiries need to be escalated to a member of the payroll Team.
To keep all contractor files up to date with all changes
To identify potential sales leads and to support the sales team in the sales process
To record all contractor contact information on to internal CRM system and produce all relevant paperwork for applications (i.e. contracts) & keep notes on the CRM system of all additional contractor information.
Skills & Experience:
Previous administrative experience in a client focussed role is highly desirable.
Excellent knowledge and experience in Microsoft Excel is essential.
A minimum of 5 GCSE grades A*- C including Maths and English.
Hours & Benefits:
Competitive salary, full time working pattern, central Douglas based.