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Job Purpose:
Project Analyst required to join the Operations Team at a leading International Bank on a 6 Month Temporary Contract.

Key Responsibilities:
Carrying out various high priority tasks within the team.
Liaising with customers and intermediaries to obtain necessary documentation and resolve queries as required.
Supervisory responsibilities in the absence of the Team Manager.
Deal with all system, telephone, email referrals and escalations in relation to manual and online payments and related processing
Investigate AML transaction alerts, applying curiosity when speaking with customers whilst adhering to regulations and procedures.

Skills & Experience:
It is essential to have previous experience working within a payments or operations related role within financial services.
The right candidate will be flexible and professional under pressure, with strong interpersonal skills together and a focus on succeeding in a challenging environment.

Hours & Benefits:
6 Month Temporary Contract.
Competitive salary and full time business hours.

Job Purpose:
Finance Reconciliations Analyst, sought by international Life Assurance company to supervise and administer multi-currency bank accounts.

Key Responsibilities:
Processing a wide range of financial transactions, including regular withdrawals, IFA commissions, and premiums received.
Investigation and clearance of all outstanding reconciliation items to minimise financial and regulatory risk to the company.
Overseeing a high-volume of international currency accounts with c£500m in funds.

Skills & Experience:
Minimum of 4 years experience within Life Assurance or Banking, preferably within financial control.
Knowledge of compliance, legal regulations & procedures relating to offshore Life Assurance.
Intermediate or advanced skills in MS Office applications.
Familiarity with Banking software systems (ideally GLADIS, WFI, E5, or BaNCS).

Hours & Benefits:
Salary commensurate with experience, comprehensive benefits package including car parking, full time business hours.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Account Servicing Analyst, responsible for client onboarding & account servicing, sought by global banking corporation.

Key Responsibilities:
Account opening and closing, all static data amendments, quality assurance, and systems controls.
Ensuring all policy and procedure standards are applied in all aspects of static data activity.
Maintaining full accuracy and completeness of all customer data encountered.

Skills & Experience:
Previous experience in an account servicing role within banking or life assurance.
Excellent written and verbal communication skills.
Minimum of 5 GCSEs, including Maths and English.
Strong computer literacy skills, proficient with MS Office products.

Hours & Benefits:
Full time business hours, competitive salary and excellent training and company benefits.

Job Purpose:
Customer Relations Advisor required to join an International Bank on an initial 6 month contract.

Key Responsibilities:
Acting as the first point of contact providing a first-class experience for all customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers' day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry.
Adaptability in approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive pay rate, full time working pattern- core business hours, based in central Douglas.

  • Dependent on Experience
Job Purpose:
Senior Data Operations Analyst required for an international bank to provide operational middle and back office governance support.

Key Responsibilities:
Ensure policy and procedure standards are applied all aspects of static data activity.
Take responsibility for ensuring the accuracy and completeness of all data that they encounter and will also ensure that no substantive data integrity issues are found.
Drive consistency by ensuring policies and procedures are being applied consistently across all centres.
Apply extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors.
Occasional responsible for checking others work, conducting “4 eyes” checking and giving signing off.

Skills & Experience:
A minimum of 2 years experience within financial services , preferably banking.
Sound knowledge of KYC requirements with an understanding of risk factors , high risk clients etc.
Confident in speaking with clients over the telephone and on occasion face to face if necessary.

Hours & Benefits:
Core hours 9am - 5pm could possibly accommodate on occasion 8am -4pm.
Salary will be considered dependent on candidate knowledge and experience.

Job Purpose:
Data Operations Analyst required to join the Operations Team at a leading international bank.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive salary and benefits package.
Full time, business hours.

Job Purpose:
Business Analyst required for an leading International Bank.

Key Responsibilities:
Reporting in to the Senior Business Analyst.
Analysing, defining and shaping strategic outcomes to deliver change across the business.
Managing a small team of project analysts.

Skills and Experience:
Experienced and qualified (ISEB or similar) Business Analyst, with experience of a wide range or project methodologies across financial services.

Hours & Benefits:
Competitive salary and benefits package.


Experienced Wealth Client Executive required to join an International Bank on an initial 6 month temporary contract.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude.
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours operate on a shift pattern basis between 7am-8pm Monday- Friday, you may also be required to cover certain weekends.
Excellent professional training provided.
Based in Central Douglas.

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