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Job Purpose:
Multiple opportunities for experienced Financial Services Administrators to join a leading International Bank as part of a Remediation Project Team. The Team will be responsible for providing support to the Overseas Services business area, specifically in relation to Know Your Client (KYC) policies.

Key Responsibilities:
Responsible for providing guidance on the correct documentation required from clients who have been issued a letter as part of the KYC Project.
Accountable for gathering the clients certified documents, facilitating the delivery to relevant departments whilst adhering to internal processes.
The successful candidate must take personal responsibility to support the team working ethos and ensure they have a development plan in place at all times.
Work closely with the Client Due Diligence team to identify training gaps and implement and maintain training and development plans on the back of this.
Provide focussed coaching to Clients, Front Office and Operations colleagues.
First point of contact for all new account queries and ensure that all interaction with clients is a positive experience and that client expectations are managed and met at all times.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Skills & Experience:
Previous banking/financial services experience is essential.
Familiar with the concept of Intermediary & Trust company clients, and ideally with knowledge of the core product set used by the organisation.
A strong understanding of Microsoft standard packages, such as Word and Excel.

Hours & Benefits:
Structured working pattern, excellent rate of pay- market competitive, based in central Douglas.

Job Purpose:
A Payments Administrator is required to join the Banking Department of an established Financial Services group based in central Douglas. The successful applicant will deliver quality service to the existing banking client base, including the fiduciary area of the business as well as external stakeholders.

Key Responsibilities:
Payment and transaction processing.
Assisting with account administration, including the ordering and administration of credit cards as and when required.
Ensure timely and accurate delivery of banking services and processing of banking entries.
Deal directly with external banking clients, ensuring a quality and responsive service in respect of all of their banking requirements.
Deal directly with internal banking clients from the fiduciary area of the business.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above.
At least 2 years previous banking experience
Good working knowledge of banking payments processing and back office banking procedures.
Numerate, accurate, able to work to deadlines and prioritise work as appropriate.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
Client Service Executive required to join a global banking organisation, you will act as the first point of contact for international/off-shore clients by telephone, email, online banking and written communications in a confident and professional manner at all times. The role holder will liaise with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Key Responsibilities:
Exceptional customer service with an understanding of how everyday products and services can help customers imminently and in the future.
Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis.
Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice.
Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers.

Skills & Experience:
Previous experience in providing excellent customer service either within the financial services industry or a similar customer centric industry.
Understanding of valuing the importance of meeting and exceeding customer expectations.
Fluency in English and first class written and verbal communication skills.
A minimum of five GCSEs (including English and Mathematics) or equivalent qualifications.
Strong computer literacy and proficient keyboard skills as these are both essential skills for this role.

Hours & Benefits:
35 hours a week Monday to Friday, shift patterns between 7am-11pm.
Competitive salary with a broad range of benefits.

Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
Private Client Services Officer required to join International banking organisation on an initial 12 Month Contract basis, the successful candidate will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements, products and services.
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.

Skills & Experience:
A minimum of 2 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment.
Ability to work in a high-volume, fast paced environment.

Hours & Benefits:
Business hours with highly competitive salary.

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