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Job Purpose:
A Mortgage Support Officer is sought by a leading international bank based in central Douglas. Joining in a permanent capacity, the role holder will assist customers through the entire mortgage journey from initial agreement to final completion.

Key Responsibilities:
Negotiate and discuss appropriate valuation needs with customers and external stakeholders.
Offer solutions to existing mortgage customers.
Liaise with local advocates, ensuring security on all home purchases are in place.
Collate and report weekly management information to the Retail Branch Manager.

Skills & Experience:
Previous exposure to working within Financial Services.
Previous experience in an administration role is desirable.
Strong attention to detail with clear focus to look to minimise regulatory risk.
Experience of making prompt and practical business decisions, even in times of ambiguity.
Good working knowledge of MS Word, Excel, and Outlook.

Hours & Benefits:
Full time hours (35 hour working week); highly competitive salary and generous company benefits package.

Job Purpose:
Temporary Banking Administrator required to join an International Bank for an initial 2 month period. This role will be responsible for carrying out a range of data entry/processing or customer service duties, in order to deliver a quality service to customers in line with agreed service standards.

Key Responsibilities:
Perform data entry, processing and customer service duties, ensuring that the work is completed accurately.
Adhere to all specified Bank processes, procedures, standards and relevant external regulations.
Respond to a range of enquiries, clarifying customers understanding of the information being given.
When required support line management with the implementation of changes in own work area.

Skills & Experience:
Minimum of 5 GCSE's grade C or above.
Previous experience working in financial services is desirable.
Must have strong attention to detail and excellent communication skills.

Hours & Benefits:
Business hours, market rate salary, initial 2 month temporary contract.

Job Purpose:
Data Operations Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

Job Purpose:
KYC Remediation Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

Job Purpose:
Senior Payments Officer required to join a banking organisation to provide an exceptional level of service to clients and stakeholders within the business. The role holder will verify, manage, signoff and send international payments and manage payment and transaction queues.

Key Responsibilities:
Provide value through delivering an exceptional level of service to various stakeholders including external and internal customers.
Strengthens and expands relationships with stakeholders by intimately understanding the customer and servicing the customer needs appropriately.
Validate, authorise, process and release outward payments.
Manage inward / outward payment queues effectively.
Book and process foreign exchange transactions.
Encourages and promotes business changes positively in the team, involved in the change and innovation process, drives and promotes change ideas.
Maintains an understanding of projects impacting on the Operations teams, and provide support to the Operations Change function.
Provides insight in terms of the end to end processes and helps the Operations Change function to formalise the change impact assessment for the teams.
Involved in live testing across all operations areas to support the Operations Change function.
Considers impact on processes, procedures and service levels, and provides support in the adaptation and communication of these as appropriate Promotes the benefits of the project to drive engagement with the team and ensures a positive adoption of the project output

Skills & Experience:
A minimum of 2 years' experience in a similar banking/financial/payroll/payments role.
Knowledge of SWIFT, BACS, CHAPS, Faster Payments, AML and CFT Legislation and Fraud Prevention.

Hours & Benefits:
Hours of Work Monday - Friday 9am -5pm.
Competitive salary and benefits package.

Job Purpose:
Multiple opportunities for experienced Financial Services Administrators to join a leading International Bank as part of a Remediation Project Team. The Team will be responsible for providing support to the Overseas Services business area, specifically in relation to Know Your Client (KYC) policies.

Key Responsibilities:
Responsible for providing guidance on the correct documentation required from clients who have been issued a letter as part of the KYC Project.
Accountable for gathering the clients certified documents, facilitating the delivery to relevant departments whilst adhering to internal processes.
The successful candidate must take personal responsibility to support the team working ethos and ensure they have a development plan in place at all times.
Work closely with the Client Due Diligence team to identify training gaps and implement and maintain training and development plans on the back of this.
Provide focussed coaching to Clients, Front Office and Operations colleagues.
First point of contact for all new account queries and ensure that all interaction with clients is a positive experience and that client expectations are managed and met at all times.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Skills & Experience:
Previous banking/financial services experience is essential.
Familiar with the concept of Intermediary & Trust company clients, and ideally with knowledge of the core product set used by the organisation.
A strong understanding of Microsoft standard packages, such as Word and Excel.

Hours & Benefits:
Structured working pattern, excellent rate of pay- market competitive, based in central Douglas.

Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

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