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Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Customer Service Officer required to join the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.


Job Purpose:
Customer Complaints Handler required for a global banking corporation, responsible for complaint handling and Customer service to international clients.

Key Responsibilities:
Preparing and posting regulatory client communications as part of the complaint handling process.
Recording of case information on complaint handling, including complaint codes and ensuring that the data conveyed is clear and concise.
Engaging with the business when required to provide feedback on quality of case information.
Supporting and complimenting the complaint handling service.
Regular communication with stakeholders at all levels and across locations.

Skills & Experience:
1-2 years Previous experience within the financial services industry, preferably in Operations.
Minimum of five GCSEs (including English and Mathematics).
Strong level of computer literacy and proficient keyboard skills.
First class written and verbal communication skills.

Hours & Benefits:
Full time business hours, market rate salary and company benefits.

Job Purpose:
Business Analyst required for an leading International Bank.

Key Responsibilities:
Reporting in to the Senior Business Analyst.
Analysing, defining and shaping strategic outcomes to deliver change across the business.
Managing a small team of project analysts.

Skills and Experience:
Experienced and qualified (ISEB or similar) Business Analyst, with experience of a wide range or project methodologies across financial services.

Hours & Benefits:
Competitive salary and benefits package.


Job Purpose:
Client Services Officer required for Front line client and intermediary queries.

Key Responsibilities:
Act as front line for NPW client queries received by telephone, e-mail, letter, internet, website or fax.
Carry out any necessary client activity e.g. but not limited to; Payment Requests, Foreign Exchanges, Stopped/Lost or Stolen Cheques / Chequebooks , Fixed Term Deposit Instructions - Placement, repayment or breakages, New Account Enquiries & Follow Ups and Visa Queries.
Apply sound business judgment to identify and escalate any unusual or suspicious activities to senior management or the MLRO/Deputy MLRO as required and in accordance with bank policy.
Work closely with the Private Banking Team to ensure consistency of customer service delivery is managed in the absence of a Relationship Manager.

Skills & Experience:
A minimum of 3 years' experience in a financial services environment.
An understanding of applicable regulatory frameworks.

Hours & Benefits:
Shift hours between the hours of 8am -8pm Monday - Friday.
Competitive salary.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Experienced Wealth Client Executive required to join an International Bank on an initial 6 month temporary contract.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude.
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours operate on a shift pattern basis between 7am-8pm Monday- Friday, you may also be required to cover certain weekends.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Finance Systems Technician is sought by an international fiduciary services company, responsible for the efficient production, recording, and analysis of day-to-day company transactions.

Key Responsibilities:
Daily reconciliation of Administration/Investment/Accounting systems, correction of any accounting transactions and liaising with IT to raise and UAT any bugs found.
Assist with any system queries and set up.
Take a pro-active role in the implementation of accounts systems, controls and procedures.
Contribute towards the production of monthly financial reports to internal and external bodies in an efficient, timely, accurate and professional manner.

Skills & Experience:
Working towards AAT/CAT qualifications or qualified by experience.
A good understanding of Life Assurance Accounting / Unit Accounting.
An advanced knowledge of Microsoft Excel.
Detailed knowledge of accounting systems - Sun, Vision, & User Manager.

Hours & Benefits:
Full time business hours, negotiable salary.


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