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Job Purpose:
Operations Analyst required to join an International Bank on an initial contract basis. The role holder will be responsible for providing strong productivity, accuracy and subject matter expertise within the Operations Teams supporting India, IOM, Jersey and Guernsey for core BAU activities and projects that benefit from on site expertise and involvement in the change agenda. Developing junior and new staff to deliver outstanding customer focused service, ensuring that all areas are focused on quality and quantity in equal focus & adhering to agreed policies, procedures and risk and governance practices.

Key Responsibilities:
The role holder will be required to undertake pro-active workflow management to ensure that all cases are completed, according to service level agreements, without unnecessary delays, and are dealt with in priority order to achieve individual and team targets.
All KPI measures must be met / exceeded to evidence contribution to the end to end processing within agreed service levels.
Clearly communicate and issues findings and proposals to colleagues, especially in situations where non-compliance or deviation from Policy is encountered.

Skills & Experience:
Previous experience in a similar role within Banking is highly desirable.
KYC, CDD and Quality Assurance knowledge.
Ability to work within a team in line with project targets.

Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.

Job Purpose:
Operations Analyst to required to join the Court Order Team of an International Bank on an initial contract basis to focus on financial crime related tasks.

Key Responsibilities:
Ensure all work is conducted in accordance with policies and as directed.
Responsibility must be taken to ensure the accuracy and completeness of all client instructions and data they encounter and that no substantive data integrity issues are found and all due diligence and sanction concerns are to be escalated swiftly via the correct channels.
Work with key internal clients across Offshore, Global Premier and Wealth and include direct colleague engagement and stakeholder management in both the Front Office and Operations.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Skills & Experience:
Must be flexible and professional with strong interpersonal skills and a focus on succeeding and have the ability to work accurately to deadlines and committed to proactively seeking new and innovative customer and company focused solutions. Contribute and challenge within a team / area to improve performance, along with the ability to communicate with peers and contribute positively to the organisational culture and will have the ability to work on their own initiative demonstrating an understanding of valuing the importance of meeting and exceeding customer expectations.
Previous experience in a Financial Crime role is highly desirable.
KYC, CDD experience.

Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.

Job Purpose:
Experienced Financial Services professional with previous operational change and project experience required to join an International Bank on an initial contract basis as an Operational Change Analyst. The role holder will be responsible for assessing changes that will impact Operations. They will be required to analyse & identify areas impacted within Operations by working closely with the project team & with Operations Subject Matter Experts to articulate the impact, benefits & actions required for a successful implementation.

Key Responsibilities:
Role holder will be required to provide regular updates to Operations Stakeholders, represent Operations on project meetings and/or forums & track actions through to completion including any required communications to Operations staff. They will also be required to track & ensure delivery on agreed Operations benefits including realisation.
The role holder will be responsible for completing change acceptance tasks as defined by the Head of Private Bank & Overseas Services Operations Support including impact assessment, articulating impact to operational stakeholders, gaining sign off on impact, support change delivery, assessing potential complaints impact, ensuring project has met minimum change governance requirements, signing off on Operational benefit & ensuring project handed over to business as usual in acceptable format.
Provide regular updates on projects against project implementation plan including highlighting any risks or issues associated to the project that may impact the area. They will work with relevant stakeholders within Operations to define the reporting requirements & format so specific to the change being delivered.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, enterprise wide risk management framework and internal policies and change standards.

Skills & Experience:
First class academic track record with preferable industry wide accepted Change Qualifications (e.g. PRINCE 2, LEAN, AGILE).
An understanding of organisational issues and challenges, familiarity with project management approaches, tools and phases of the project lifecycle. The ideal candidate will have In-depth knowledge of change, and have a proven track record in change acceptance and or quality management with embedded governance.
The successful candidate will be skilled in the use of Microsoft Office, including; spread sheets, presentation tools, word processing and experience with Project and Programme Management software tools (preferable), alongside advanced problem solving/decision making skills.

Hours & Benefits:
Structured working pattern- core business hours, also the potential of flexible/agile working, excellent rates of pay- market competitive, Douglas based.

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