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Job Purpose:
Data Operations Analyst required to join the Operations Team at a leading international bank.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive salary and benefits package.
Full time, business hours.

Job Purpose:
Essential banker required to join an international banking organisation to deliver a first class experience to clients.

Key Responsibilities:
Providing a first-class experience for all of our customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.
Acting on customer prompts.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry however we will also consider applications from other customer centric industries.
Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.
Hours & Benefits:
Shift pattern: 35 hours per week between 7am and 8pm Monday - Friday, with occasional weekends.
Range of benefits offered that include a competitive salary.

  • Dependent on Experience
Support Team Executive required to join a global banking organisation, the key focus is to provide effective support to Intermediaries, Funds, Overseas and Local Corporate teams.

Key Responsibilities:
Point of contact for team service issues and must be able to communicate with and influence both internal and external stakeholders to consistently meet improve and sustain world class service delivery.
Responsible for supporting the Relationship Managers and Account Executives with lending support activity, ensuring it meets risk and governance guidelines and is delivered within agreed service levels.

Skills & Experience:
Ideally 1-2 years customer service experience , preferably within banking.
Awareness of the regulatory requirements covering money laundering and criminal activity.
Action orientated, with a focus on continuous improvement of the client experience.
Attention to detail will be key to this role with the ability to deliver quality results with a challenging but positive influential style.

Hours & Benefits:
9am - 5pm
Salary to be discussed

Job Purpose:
Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
1-2 years experience within financial services.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business Hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Senior Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Supervisory responsibilities in absence of the Team Manager
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
3+ years experience in financial services required.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Customer Advisor required to join an International Bank.

Key Responsibilities:
Assisting customers with their banking requirements by providing an exceptional advisory service.
Identifying opportunities and solutions to meet customer requirements.
Updating customer records and building customer contact information.

Skills & Experience:
1-2 years experience in a customer service based role.
Excellent verbal and written communication skills.

Hours & Benefits:
Shift work between 8am-8pm on a rota basis.
Competitive salary.

Job Purpose:
Customer Contact Officer required to join an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Senior On boarding officer required for a banking organisation to provide an accurate and efficient end to end On-boarding experience for new clients.

Key Responsibilities:
Perform all activities to successfully Onboard clients within published service levels.
Adopt a customer centric attitude at all times and consider the impact of your actions on the client experience.
Liaise with internal and external clients to resolve any outstanding KYC/DD issues (including any temporary exceptions) to complete on-boarding process, within stipulated timeframes.
Pro-actively liaise with internal and external clients to improve the Right First Time in respect of applications submitted.

Skills & Experience:
Ideally a minimum of 3 years in a similar On-Boarding environment.
Client focused, with excellent communication and interpersonal skills coupled the ability to deal effectively and professionally with a wide range of internal and external clients.
Experience of client risks essential.

Hours & Benefits:
Business hours and competitive salary.

Job Purpose:
Team Manager - Investments Dealing required to join a leading International Private Wealth Company. Individual will be responsible for leading and controlling the Dealing team within the Investment Administration Department, managing and organising all of the tasks undertaken by the team.

Key Responsibilities:
Lead and motivate the team to ensure objectives are successfully achieved.
Monitor performance and progress towards objectives.
Deal with arising personnel matters, including training, appraisals, addressing performance issues and dealing with any grievances.
Authorise transactions and assist with technical or operational queries.

Skills & Experience:
Passed or studying towards Investment Administration qualification Level 3 ie IOC (IAQ) or similar.
A minimum of 3 years in an Investment Administration supervisory role, with a minimum of 2 years Dealing experience.
Extensive technical and operational knowledge or procedures and processes.

Hours & Benefits:
Standard working hours - some flexibility is required and may be offered.
Comprehensive benefits package.

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