Get new jobs for this search by email
  • Highly Competitive
Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
A Senior Technical On-Boarding Officer is sought by a private Wealth organisation on a permanent basis, working within the Operations team you will ensure processes across the bank work as effectively and efficiently as possible.

Key Responsibilities:
Conduct On-boarding review of all new personal and/or corporate account applications from all distribution channels.
Conduct sign off of accounts once satisfied the file is complete.
Review information on potential new clients of all risk ratings, identify deficiencies and follow up on all queries to resolution.
Prepare account opening packs for Compliance/Director approval/sign off.
Complete on-boarding training with new & existing team members, and assess and allocate daily team tasks.

Skills & Experience:
Minimum of 3 years previous experience in a similar on-boarding environment within Banking or Life Assurance.
AML or compliance related qualifications would be desirable but not essential.
Sound understanding of KYC requirements and risk assessment criteria.
Ability to deal effectively and professionally with wide range of internal and external clients.

Hours & Benefits:
Very competitive salary along with full company benefits; central Douglas-based; full time business hours.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
Account Servicing Analyst, responsible for client onboarding & account servicing, sought by global banking corporation.

Key Responsibilities:
Account opening and closing, all static data amendments, quality assurance, and systems controls.
Ensuring all policy and procedure standards are applied in all aspects of static data activity.
Maintaining full accuracy and completeness of all customer data encountered.

Skills & Experience:
Previous experience in an account servicing role within banking or life assurance.
Excellent written and verbal communication skills.
Minimum of 5 GCSEs, including Maths and English.
Strong computer literacy skills, proficient with MS Office products.

Hours & Benefits:
Full time business hours, competitive salary and excellent training and company benefits.

  • Dependent on Experience
Job Purpose:
Senior Data Operations Analyst required for an international bank to provide operational middle and back office governance support.

Key Responsibilities:
Ensure policy and procedure standards are applied all aspects of static data activity.
Take responsibility for ensuring the accuracy and completeness of all data that they encounter and will also ensure that no substantive data integrity issues are found.
Drive consistency by ensuring policies and procedures are being applied consistently across all centres.
Apply extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors.
Occasional responsible for checking others work, conducting “4 eyes” checking and giving signing off.

Skills & Experience:
A minimum of 2 years experience within financial services , preferably banking.
Sound knowledge of KYC requirements with an understanding of risk factors , high risk clients etc.
Confident in speaking with clients over the telephone and on occasion face to face if necessary.

Hours & Benefits:
Core hours 9am - 5pm could possibly accommodate on occasion 8am -4pm.
Salary will be considered dependent on candidate knowledge and experience.

  • Dependent on Experience
Job Purpose:
Relationship Support Analyst required within the Commercial Banking team of an international banking organisation.

Key Responsibilities:
Provide a wide spectrum of support to the Relationship Managers to enable them to meet customer needs, improve client engagement and maximize operational efficiency.
Enable proactive client management by attending client meetings with Relationship Managers as necessary and acting as the first point of contact for customers on daily credit-related enquiries.
Prepare appropriate analysis, proposals and presentations to prospective customers.
Support the RM on day-to-day activities including client planning, pipeline management, coordination with product partners and ensuring data and call reports are updated accurately and in a timely manner.
Undertake financial, credit and profitability analysis, and prepare the credit application or renewal for RM review and submission for approval.
Support the RM with third party liaison, including discussions with external professional service providers e.g. advocates, corporate finance advisors and valuers.

Skills & Experience:
A minimum of 3 years Previous experience of working in the Financial Services sector.
Self-starter with demonstrable capability to prioritise demanding workloads and deliver by due dates/within Credit timeframes.
A track record of gaining an understanding of customers' needs and delivering excellent customer service.
Knowledge of Corporate, Commercial and/or Business Banking lending products would be advantageous.
Experience working in a customer facing role in a Corporate/Commercial Banking environment with knowledge of Financial Crime Compliance/KYC/AML reporting requirements is desirable.

Hours & Benefits:
Business hours.
Competitive salary and benefits package.

Job Purpose:
Finance Systems Technician is sought by an international fiduciary services company, responsible for the efficient production, recording, and analysis of day-to-day company transactions.

Key Responsibilities:
Daily reconciliation of Administration/Investment/Accounting systems, correction of any accounting transactions and liaising with IT to raise and UAT any bugs found.
Assist with any system queries and set up.
Take a pro-active role in the implementation of accounts systems, controls and procedures.
Contribute towards the production of monthly financial reports to internal and external bodies in an efficient, timely, accurate and professional manner.

Skills & Experience:
Working towards AAT/CAT qualifications or qualified by experience.
A good understanding of Life Assurance Accounting / Unit Accounting.
An advanced knowledge of Microsoft Excel.
Detailed knowledge of accounting systems - Sun, Vision, & User Manager.

Hours & Benefits:
Full time business hours, negotiable salary.

Get new jobs for this search by email

Choose Job Type