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Job Purpose:
A permanent opportunity for a Commercial Banking and Due Diligence Case Manager to join a global banking organisation. Based within the Onboarding team you will actively support the Head in managing the Operational Risks in the team, ensuring that policy and procedures associated with the New to Bank On-boarding processes are consistently applied at all times.

Key Responsibilities:
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Manage operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Support the On-boarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
A minimum of 3 years banking experience , working in Client On boarding Know Your Customer (KYC)/CDD.
Proven managerial / leadership experience.
A desire to find ways to continually improve the service delivered to customers.
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
A Senior Personal Banker is sought by an international banking corporation based in central Douglas. Joining on a permanent basis, the role holder will ensure the delivery of exceptional levels of service to Personal Banking clients across all servicing channels.

Key Responsibilities:
Support junior colleagues as first point of contact / subject matter expert for client queries and issue resolutions.
Pro-actively manage client instruction workflow through email, phone, and face-to-face within the team.
Contribute towards team sales and profitability targets by promoting product cross-sales.
Support the Offshore Services team by providing client information in response to complex queries.
Manage client debit card, internet banking, and payment queries, and process general static data changes.

Skills & Experience:
Minimum of 3 years previous experience within a similar Banking or Financial Services role.
Excellent communicator - able to build rapport with customers over the telephone, and diffuse difficult situations effectively.
Ability to work consistently and multitask under pressure.
Effective problem solving skills, able to probe and analyse situations efficiently and accurately.

Hours & Benefits:
Full time business hours; highly competitive salary; extensive company benefits package.

Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
A Mortgage Officer is sought by a leading international banking corporation in a permanent capacity. The role holder will support a team of Mortgage Relationship Managers in providing world class service to new mortgage customers.

Key Responsibilities:
Maintain adherence to all internal & external regulatory, operational, compliance, credit, and key control systems.
Manage the new business book and ensure all customer needs are met.
Identify any vulnerable customers and provide necessary support to ensure that they receive fair outcomes.
Manage customer complaints within agreed process and timescales.
Proactive identification and escalation of any conduct risk concerns.

Skills & Experience:
Educated to at least A Level standard or equivalent.
Previous experience within the Banking sector would be advantageous.
Excellent planning and organisational skills.
Confident and strong communicator.

Hours & Benefits:
Full time business hours; Market-rate salary; Exceptional company benefits package.

Job Purpose:
A Spanish speaker is required to join the Relationship Support Team of an international Life Assurance company based in central Douglas. Joining on a permanent basis, the role holder will be responsible for all aspects of product administration and relationship management, with an emphasis on New Business.

Key Responsibilities:
Process New Business applications in a timely and efficient manner.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA request to conclusion.
Actively contribute to the successful delivery of departmental objectives.
Assist with ad hoc project work when required.

Skills & Experience:
Minimum 2 years experience within a New Business role, ideally within Life Assurance.
Full fluency in both verbal and written Spanish & English.
Experience in handling external telephone calls from IFAs and clients would be beneficial.
Ability to demonstrate a professional, positive, and customer focused attitude at all times.

Hours & Benefits:
Full time business hours based on a 37.5 hour week; highly competitive salary and company benefits package.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
Banking Administrator required on a permanent basis to work in conjunction with the Banking Manager, the role holder will deliver a quality service to the existing client base including the fiduciary area of the business.

Key Responsibilities:
Setting up customers on the banking platform, ensuring all data is accurately recorded.
Dealing with New Business on boarding procedures, ensuring all due diligence procedures comply with internal policies and external regulatory requirements.
Inputting data into the banking system, maintaining client database.
Liaising with clients in respect of online banking system , credit cards, payment/ transaction processing.
Support the management team in developing the banking business.

Skills & Experience:
A minimum of 1-2 years banking experience in back office banking procedures.
A working knowledge of risk and compliance regulations.
Numerate and accurate with the ability to work to strict deadlines.

Hours & Benefits:
Working hours 9am -5pm with a competitive salary and benefits package.

Job Purpose:
An international bank is seeking a Client On-Boarding Officer in a permanent capacity. The successful applicant will work closely with the Relationship Management Team to obtain documentation that enables the opening of new accounts, and amendments to existing accounts.

Key Responsibilities:
Ensure that all information, documentation, and Client Due Diligence meets all operational and regulatory requirements.
Process new account applications and amendments in a timely and professional manner.
Create and maintain accurate customer records on company systems.

Skills & Experience:
Previous experience in a similar role within Banking, ideally with a KYC/CDD focus.
Exceptional attention to detail and a high level of risk awareness.
Excellent communication skills and good customer service experience.

Hours & Benefits:
Full time business hours; competitive salary and attractive company benefits package.

Job Purpose:
Senior On boarding Officer required to join a private banking organisation based in Douglas. The role holder will monitor and review all new personal account and corporate applications from the various distribution channels within the group.

Key Responsibilities:
Conduct On boarding review of all new personal and/or corporate account applications from the various distribution channels within the bank.
Review new accounts within pre-agreed time scales Conduct sign off of accounts once satisfied the file is complete Review files and information on potential new clients of all risk ratings, identify deficiencies and follow up on all queries to resolution.
Ensure new business reviews are conducted in line with the Client Take on and Maintenance Manual updated from time to time by Compliance Ensure relevant business/compliance approval is obtained prior to account opening Assess complex cases / queries assuming personal ownership for resolution.
Validate source of funds/wealth in line with Compliance guidelines Undertake relevant searches mainly via the internet and Accuity/Finscan to highlight adverse media, PEP connections, sanctions considerations and corroborate activities
Conduct training/checking of all new starters personal account applications from the various distribution channels within the group.
Assess new business and team tasks daily and allocate to trainee Complete on-boarding training with new; existing Team Members Own training and provide relevant real time feedback to remove knowledge gaps Act as point of contact for the team/trainee for Technical On-Boarding guidance

Skills & Experience:
Ideally a minimum of 3 years in a similar On-Boarding environment & experience of client risks essential.
Client focused, with excellent communication and interpersonal skills coupled the ability to deal effectively and professionally with a wide range of internal and external client.
Sound understanding of KYC/DD/AML requirements and risk assessment criteria.
Ability to work under pressure, whilst maintaining/exceeding Right First Time and productivity targets.

Hours & Benefits:
Business hours and Competitive salary & Benefits package.

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