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Job Purpose:
Customer Complaints Handler required for a global banking corporation, responsible for complaint handling and Customer service to international clients.

Key Responsibilities:
Preparing and posting regulatory client communications as part of the complaint handling process.
Recording of case information on complaint handling, including complaint codes and ensuring that the data conveyed is clear and concise.
Engaging with the business when required to provide feedback on quality of case information.
Supporting and complimenting the complaint handling service.
Regular communication with stakeholders at all levels and across locations.

Skills & Experience:
1-2 years Previous experience within the financial services industry, preferably in Operations.
Minimum of five GCSEs (including English and Mathematics).
Strong level of computer literacy and proficient keyboard skills.
First class written and verbal communication skills.

Hours & Benefits:
Full time business hours, market rate salary and company benefits.

Job Purpose:
Finance Systems Technician is sought by an international fiduciary services company, responsible for the efficient production, recording, and analysis of day-to-day company transactions.

Key Responsibilities:
Daily reconciliation of Administration/Investment/Accounting systems, correction of any accounting transactions and liaising with IT to raise and UAT any bugs found.
Assist with any system queries and set up.
Take a pro-active role in the implementation of accounts systems, controls and procedures.
Contribute towards the production of monthly financial reports to internal and external bodies in an efficient, timely, accurate and professional manner.

Skills & Experience:
Working towards AAT/CAT qualifications or qualified by experience.
A good understanding of Life Assurance Accounting / Unit Accounting.
An advanced knowledge of Microsoft Excel.
Detailed knowledge of accounting systems - Sun, Vision, & User Manager.

Hours & Benefits:
Full time business hours, negotiable salary.


Job Purpose:
Data Operations Analyst required to join the Operations Team at a leading international bank.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive salary and benefits package.
Full time, business hours.

Job Purpose:
Essential banker required to join an international banking organisation to deliver a first class experience to clients.

Key Responsibilities:
Providing a first-class experience for all of our customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.
Acting on customer prompts.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry however we will also consider applications from other customer centric industries.
Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.
Hours & Benefits:
Shift pattern: 35 hours per week between 7am and 8pm Monday - Friday, with occasional weekends.
Range of benefits offered that include a competitive salary.

  • Dependent on Experience
Support Team Executive required to join a global banking organisation, the key focus is to provide effective support to Intermediaries, Funds, Overseas and Local Corporate teams.

Key Responsibilities:
Point of contact for team service issues and must be able to communicate with and influence both internal and external stakeholders to consistently meet improve and sustain world class service delivery.
Responsible for supporting the Relationship Managers and Account Executives with lending support activity, ensuring it meets risk and governance guidelines and is delivered within agreed service levels.

Skills & Experience:
Ideally 1-2 years customer service experience , preferably within banking.
Awareness of the regulatory requirements covering money laundering and criminal activity.
Action orientated, with a focus on continuous improvement of the client experience.
Attention to detail will be key to this role with the ability to deliver quality results with a challenging but positive influential style.

Hours & Benefits:
9am - 5pm
Salary to be discussed

Job Purpose:
Customer Advisor required to join an International Bank.

Key Responsibilities:
Assisting customers with their banking requirements by providing an exceptional advisory service.
Identifying opportunities and solutions to meet customer requirements.
Updating customer records and building customer contact information.

Skills & Experience:
1-2 years experience in a customer service based role.
Excellent verbal and written communication skills.

Hours & Benefits:
Shift work between 8am-8pm on a rota basis.
Competitive salary.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

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