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Job Purpose:
Essential Banker required to join a leading International Bank where they will be responsible for providing excellent service to customers within the Branch, assisting with any banking needs and helping to grow the business and strengthen the brand.

Key Responsibilities:
Be the first point of contact for customers within the branch.
Resolve any banking queries as required including payment requests, cash withdrawals, FX and investments queries.
Ensure that any complaints are handled in a professional and friendly manner.
Demonstrate a strong level of competence in our digital products, enabling you to proactively educate your customers to have confidence in consistently using alternative channels of their choice, at times to suit them.

Skills & Experience:
Ability to communicate well, both verbally and written.
Able to deal with customers in a warm and confident way.
Recognise the importance of being able to plan effectively.

Hours & Benefits:
Competitive salary and benefits package, part-time 20 hours per week (Monday to Friday 11am to 3pm).

Job Purpose:
Essential Banker required to join a leading International Bank where they will be responsible for providing excellent service to customers within the Branch, assisting with any banking needs and helping to grow the business and strengthen the brand.

Key Responsibilities:
Be the first point of contact for customers within the branch.
Resolve any banking queries as required including payment requests, cash withdrawals, FX and investments queries.
Ensure that any complaints are handled in a professional and friendly manner.
Demonstrate a strong level of competence in our digital products, enabling you to proactively educate your customers to have confidence in consistently using alternative channels of their choice, at times to suit them.

Skills & Experience:
Ability to communicate well, both verbally and written.
Able to deal with customers in a warm and confident way.
Recognise the importance of being able to plan effectively.

Hours & Benefits:
Competitive salary and benefits package, full time business hours.

Job Purpose:
Onboarding Officer required for a banking organisation to execute on all onboarding tasks within the team in order to support new account applications to be opened within all service level agreements and captured accurately.

Key Responsibilities:
Run the first funding report in SAP to capture any standard risk applications that have been opened and funded within 48 hours. If funded perform the necessary AML searches via Acuity.
Update the access record with the applicant unique reference number generated in SAP. Send the account confirmation emails to all relevant introducers. Set main account and account waivers in SAP where required for Seafarers. Amend account name in SAP where required.
Complete any required spreadsheet records. Add any requested locks in SAP.
Release items from the SAP queues.
Print and date stamp all emailed applications before the daily cut off.
Log all new applications to the Access Database, Include date received, channel received from and applicants name.
Review risk rate all applicants, nationalities, country of residence and occupation in line with the Compliance Country of jurisdiction List and Client Take on and Maintenance Manual Appendix A and note this on each application form using the stamp/template.
Complete a 4 eye check to ensure the data is accurate, making amendments where required.
Open accounts in Boost once full sign off received. Open personal and corporate accounts directly in to SAP.
Key all corporate account information, account officials and Fatca/CRS details to the Navision system to ensure the overnight screening picks up the relevant names/information.
Upload the sales team codes in to Boost to ensure all of the relevant sales are assigned correctly.
CRS Data Input in to CRS

Skills & Experience:
Experience in dealing with Corporate On-Boarding preferred, although not essential.
Client focused, with excellent communication and interpersonal skills coupled the ability to deal effectively and professionally with a wide range of internal and external clients.
Sound understanding of KYC/DD/AML requirements and risk assessment criteria.
Ability to work under pressure, whilst maintaining/exceeding Right First Time and productivity targets.
A strong Continuous Improvement/Lean mindset.

Hours & Benefits:
Permanent Full time hours.
Salary to be discussed.

Job Purpose:
An international bank is seeking a Client On-Boarding Officer in a permanent capacity. The successful applicant will work closely with the Relationship Management Team to obtain documentation that enables the opening of new accounts, and amendments to existing accounts.

Key Responsibilities:
Ensure that all information, documentation, and Client Due Diligence meets all operational and regulatory requirements.
Process new account applications and amendments in a timely and professional manner.
Create and maintain accurate customer records on company systems.

Skills & Experience:
Previous experience in a similar role within Banking, ideally with a KYC/CDD focus.
Exceptional attention to detail and a high level of risk awareness.
Excellent communication skills and good customer service experience.

Hours & Benefits:
Full time business hours; competitive salary and attractive company benefits package.

  • Highly Competitive
Job Purpose:
Function Head/Leader required to join an international bank in a permanent capacity as their Head of Local Corporate on the Isle of Man. Leading a team of Relationship Directors/Managers with ultimate accountability for a growing sector, and driving business performance working with key senior stakeholders across the group.

Key Responsibilities:
Leading the overall relationship with the Isle of Man Government with regards to client and business development, including strategic engagement with key Ministers and Departmental Heads, and coordinating across different agencies, in order to drive forward support for economic growth, business development initiatives, digital inclusion and development of the client relationship.
The ongoing maintenance and development of the Local Corporate proposition.
Identifying and managing solutions to meet a wide range of client needs, including banking, investments, credit and cash management. Understanding the business and strategy of their client segments and key clients within their team, driving long-term sustainable revenue.
Developing long-term, internal and external relationships that are planned and effective across the Isle of Man to drive delivery of the respective strategies and establish opportunities for further growth.
Managing risk across the team, including business risk, financial crime risks, credit risk, operational risk.
Collaboration with the heads of other client segments, specialist sales teams and functional/support areas across the business.

Skills & Experience:
Wealth of experience within international banking, currently as head of function and be able to demonstrate exceptional people management/leadership experience
A relationship builder with strong networking skills, the suitable candidate will have a reputation for integrity, and the ability to evoke rapid trust and openness in clients, colleagues and team member alike.
Proven business skills, including problem solving, decision making, driving continuous improvement and commercially minded.
The role holder will be required to have the skills to plan and analyse potential complex and strategic client solutions and devise appropriate responses across a broad spectrum of areas, including market opportunity, risk and operational issues in line with Bank procedures and escalating where necessary.
Requires previous experience engaging with senior internal and external stakeholders on a strategic level including CEO, CFO, COO and other board level client representatives.

Hours & Benefits:
Highly competitive salary with comprehensive benefits.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

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