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Job Purpose:
An Account Services Administrator is sought by a Douglas-based international bank, on a contract basis. The successful applicant will be responsible for providing full administrative support across the Account Services, Internet Banking, Scanning, and Static Teams.

Key Responsibilities:
Complete internet banking registrations and password/memorable date changes for both personal and corporate clients.
Provide a range of essential services to ensure processes across the bank work effectively and efficiently.
Maintain high level of accuracy in order to meet 'right first time' requirements.
Promotes business change , drives and promotes ideas.
Understand and adhere to all service standard, service charter, and service level agreements.

Skills & Experience:
1-2 years previous experience within a banking operations position.
Educated to a minimum of A-Level standard.
Excellent time management and organisational skills.

Hours & Benefits:
Competitive salary, full-time business hours, based in central Douglas.

Job Purpose:
Client Services Officer required to join International banking organisation on a 12 Month Contract basis, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
A number of Administrators required to join an International Banking group to undertake a remediation project.. The role holder will be responsible for processing a wide range of administrative duties in line with service level agreements.

Key Responsibilities:
Respond effectively to a defined range of requests including signature updates , scanning of information and sorting and archiving of documents. ensuring right first time.
The individuals may also flex to learn other roles within the team.
Adhering to and maintaining customer service levels for response times without compromising our quality of service.
Performing against all agreed targets.
Consistently adhering to all regulatory, operational, and key control systems and procedures.
Participate in team based continuous improvement activities with both the customer and the team at the heart of all thinking.

Skills & Experience:
Previous administrative experience is highly desirable, preferably within Financial Services.
A minimum of 5 GCSE's grades A*-C including Maths and English.
Ability to work effectively and independently as part of a team using own initiative to ensure we meet our customer needs.
Good communication skills.
High level of customer focus.
Good PC Skills with a high level of speed and accuracy in processing.
Ability to work with and build relationships with colleagues to ensure customer service is of highest standard.
A clear sense of priority, good planning skills and ability to tackle work in an organised fashion.

Hours & Benefits:
Structured working pattern- core business hours, competitive rate of pay, Douglas based, parking on site.

Job Purpose:
Business Analyst required for an leading International Bank.

Key Responsibilities:
Reporting in to the Senior Business Analyst.
Analysing, defining and shaping strategic outcomes to deliver change across the business.
Managing a small team of project analysts.

Skills and Experience:
Experienced and qualified (ISEB or similar) Business Analyst, with experience of a wide range or project methodologies across financial services.

Hours & Benefits:
Competitive salary and benefits package.

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