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Job Purpose:
Project Analyst required to join the Operations Team at a leading International Bank on a 6 Month Temporary Contract.

Key Responsibilities:
Carrying out various high priority tasks within the team.
Liaising with customers and intermediaries to obtain necessary documentation and resolve queries as required.
Supervisory responsibilities in the absence of the Team Manager.
Deal with all system, telephone, email referrals and escalations in relation to manual and online payments and related processing
Investigate AML transaction alerts, applying curiosity when speaking with customers whilst adhering to regulations and procedures.

Skills & Experience:
It is essential to have previous experience working within a payments or operations related role within financial services.
The right candidate will be flexible and professional under pressure, with strong interpersonal skills together and a focus on succeeding in a challenging environment.

Hours & Benefits:
6 Month Temporary Contract.
Competitive salary and full time business hours.

Job Purpose:
Account Onboarding Advisor required to join an international banking organisation.

Key Responsibilities:
Proactively provide customers with guidance and extensive information to help them successfully choose a new International product, ensuring you provide clear instructions on what documentation is required to adhere to risk policies & procedures.
Take ownership of your own development to enhance your skills & knowledge.
Ability to deal with complex matters, using your customer service experience to efficiently manage customer relationships.

Skills & Experience:
Previous customer service experience is essential.
Knowledge of customer On boarding processes, procedures and experience of applying Customer Due Diligence would be an advantage.

Hours & Benefits:
Business hours with occasional Saturday morning working is required on a rota basis.
Salary dependant on experience.

Job Purpose:
Customer Relations Advisor required to join an International Bank on an initial 6 month contract.

Key Responsibilities:
Acting as the first point of contact providing a first-class experience for all customers.
Demonstrating ownership of all queries and acting as the first point of contact for customers' day-to-day banking requirements, using various communication methods.
Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process.

Skills & Experience:
Experience in providing excellent customer service, preferably within the financial services industry.
Adaptability in approach and attitude, with the ability to work calmly and constructively under pressure.
A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships.
An understanding of the importance of meeting and exceeding client expectations.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive pay rate, full time working pattern- core business hours, based in central Douglas.

Job Purpose:
Data Operations Analyst required to join the Operations Team at a leading international bank.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive salary and benefits package.
Full time, business hours.

Job Purpose:
Business Analyst required for an leading International Bank.

Key Responsibilities:
Reporting in to the Senior Business Analyst.
Analysing, defining and shaping strategic outcomes to deliver change across the business.
Managing a small team of project analysts.

Skills and Experience:
Experienced and qualified (ISEB or similar) Business Analyst, with experience of a wide range or project methodologies across financial services.

Hours & Benefits:
Competitive salary and benefits package.


Experienced Wealth Client Executive required to join an International Bank on an initial 6 month temporary contract.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude.
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours operate on a shift pattern basis between 7am-8pm Monday- Friday, you may also be required to cover certain weekends.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:

Premier Officer required to join the Customer Service Team of an International Bank on an initial temporary basis with the intention of materialising into a permanent role.



Key Responsibilities:

Managing customer queries and offer solutions to customer enquiries.



Adhering to company policies, procedures and practices.



Skills and Experience:

Excellent track record of delivering customer service within a financial organisation.



Knowledge of KYC/CDD & AML procedures.



Flexible and adaptable approach to change.



Hours & Benefits:

Douglas based employer, competitive salary and benefits package.





Job Purpose:

Remediation/ Customer Service opportunities to assist a project team created to review the accuracy and relevance of Customer Due Diligence (CDD) held.



Key Responsibilities:

Reviewing the accuracy and relevance of CDD held.



Ensuring that there is sufficient information and that this meets internal requirements.



Skills and Experience:

Excellent communication skills.



5 GCSE's grade A - C.



Previous banking experience would be advantageous.



Hours & Benefits:

Douglas based employer, competitive salary and benefits package.



Job Purpose:

Immediate long term contract requirements for a major international bank.



Key Responsibilities:

Dealing effectively and professionally with a wide range of internal and external clients.



Skills and Experience:

Knowledge of KYC/CDD and New Accounts.



2-3 years previous experience gained within a similar position within Banking.



Excellent communication and interpersonal skills.



Sound understanding of KYC/CDD/AML requirements and risk assessment criteria.



Hours & Benefits:

Douglas based employer, competitive salary and benefits package.



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