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Job Purpose:
A Mortgage Support Officer is sought by a leading international bank based in central Douglas. Joining in a permanent capacity, the role holder will assist customers through the entire mortgage journey from initial agreement to final completion.

Key Responsibilities:
Negotiate and discuss appropriate valuation needs with customers and external stakeholders.
Offer solutions to existing mortgage customers.
Liaise with local advocates, ensuring security on all home purchases are in place.
Collate and report weekly management information to the Retail Branch Manager.

Skills & Experience:
Previous exposure to working within Financial Services.
Previous experience in an administration role is desirable.
Strong attention to detail with clear focus to look to minimise regulatory risk.
Experience of making prompt and practical business decisions, even in times of ambiguity.
Good working knowledge of MS Word, Excel, and Outlook.

Hours & Benefits:
Full time hours (35 hour working week); highly competitive salary and generous company benefits package.

Job Purpose:
Sales Administrator required to join a growing Payroll Solutions company in central Douglas. The primary responsibility of the role is to input data on to the new company database in order to assist with generation of sales and new business and build relationships with new, existing and potential clients.

Key Responsibilities:
Inputting data onto new company database in order to generate reports.
Understand the purpose and workings of the database.
Using the database and social media to assist with business development, sales and attracting new business.
Liaising with new, existing and potential clients in a professional and friendly manner.

Skills & Experience:
Strong computer skills, especially using Microsoft Excel and other database systems, also familiar with social media.
Previous experience in a similar role, sales experience would be desirable.
Excellent customer service and communication skills.

Hours & Benefits:
Market rate salary, full time business hours 8.30am to 4.30pm, initial temporary contract with possibility of being made permanent.

Job Purpose:
Temporary Banking Administrator required to join an International Bank for an initial 2 month period. This role will be responsible for carrying out a range of data entry/processing or customer service duties, in order to deliver a quality service to customers in line with agreed service standards.

Key Responsibilities:
Perform data entry, processing and customer service duties, ensuring that the work is completed accurately.
Adhere to all specified Bank processes, procedures, standards and relevant external regulations.
Respond to a range of enquiries, clarifying customers understanding of the information being given.
When required support line management with the implementation of changes in own work area.

Skills & Experience:
Minimum of 5 GCSE's grade C or above.
Previous experience working in financial services is desirable.
Must have strong attention to detail and excellent communication skills.

Hours & Benefits:
Business hours, market rate salary, initial 2 month temporary contract.

Job Purpose:
Financial Services Professional required to join an established Investment and Fund Management Group on an initial contract basis as part of the Client Broker Services Team.

Key Responsibilities:
Submit instructions to invest, switch and withdraw to from and between funds.
Service requests such as change of name, address and deceased administration.
Making and receiving of payments.

Skills & Experience:
Prior experience of processing financial services transactions.
A background in shareholder services would be highly desirable.
Financial Services background is essential.

Hours & Benefits:
Competitive rates of pay, structured working pattern- core business hours, based in central Douglas.

Job Purpose:
Operations Analyst required to join an International Bank on an initial contract basis. The role holder will be responsible for providing strong productivity, accuracy and subject matter expertise within the Operations Teams supporting India, IOM, Jersey and Guernsey for core BAU activities and projects that benefit from on site expertise and involvement in the change agenda. Developing junior and new staff to deliver outstanding customer focused service, ensuring that all areas are focused on quality and quantity in equal focus & adhering to agreed policies, procedures and risk and governance practices.

Key Responsibilities:
The role holder will be required to undertake pro-active workflow management to ensure that all cases are completed, according to service level agreements, without unnecessary delays, and are dealt with in priority order to achieve individual and team targets.
All KPI measures must be met / exceeded to evidence contribution to the end to end processing within agreed service levels.
Clearly communicate and issues findings and proposals to colleagues, especially in situations where non-compliance or deviation from Policy is encountered.

Skills & Experience:
Previous experience in a similar role within Banking is highly desirable.
KYC, CDD and Quality Assurance knowledge.
Ability to work within a team in line with project targets.

Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.

Job Purpose:
Operations Analyst to required to join the Court Order Team of an International Bank on an initial contract basis to focus on financial crime related tasks.

Key Responsibilities:
Ensure all work is conducted in accordance with policies and as directed.
Responsibility must be taken to ensure the accuracy and completeness of all client instructions and data they encounter and that no substantive data integrity issues are found and all due diligence and sanction concerns are to be escalated swiftly via the correct channels.
Work with key internal clients across Offshore, Global Premier and Wealth and include direct colleague engagement and stakeholder management in both the Front Office and Operations.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Skills & Experience:
Must be flexible and professional with strong interpersonal skills and a focus on succeeding and have the ability to work accurately to deadlines and committed to proactively seeking new and innovative customer and company focused solutions. Contribute and challenge within a team / area to improve performance, along with the ability to communicate with peers and contribute positively to the organisational culture and will have the ability to work on their own initiative demonstrating an understanding of valuing the importance of meeting and exceeding customer expectations.
Previous experience in a Financial Crime role is highly desirable.
KYC, CDD experience.

Hours & Benefits:
Structured working pattern-core business hours, competitive rates of pay, Douglas based.

Job Purpose:
Data Operations Analyst required to join the Operations Team of a leading International Bank on an initial contract basis.

Key Responsibilities:
Client on boarding and account servicing processes such as account opening, closing, data amendments and other banking activities.
On boarding clients onto online banking platform, distribution of new client advices, completing various data analysis on complaints and queries from internal clients.
Ensure all account servicing documents are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous financial services experience is essential.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time working pattern, based in central Douglas.
Full time, business hours.

Job Purpose:
Business Development Consultant required to join a fiduciary provider based in the South of the Island. The focus of this role is to develop new business relationships and maintain existing relationships whilst providing a first class client service.

Key Responsibilities:
Identify new products and markets across the firm.
Develop and grow existing market activity (both locally and internationally)
Involvement and development within connected networks.
Maintain and grow relationships with key intermediaries.
Responsible for client care initiatives including top tier clients and client care standards.
Updating and evolving CRM system.
Monthly board reports, forecasts and budgeting.
Skills & Experience:
3+ years' experience within finance industry with pension or fiduciary knowledge desirable.
Excellent understanding of the different services lines within the business.
Willingness to learn and understand all technical aspects of the firms products.
Ability to present and articulate points clearly and effectively.
Team player but also ability to work on own initiative.
Self-motivated and proactive.

Hours & Benefits:
Hours of work 9am -5pm with occasional travel to the UK and International to attend business development trips, events and conferences and where applicable.
Market rate salary with a competitive benefits package.

Job Purpose:
Experienced Receptionist required to join fast paced technology organisation to act as company ambassador for all enquires into the business and supporting administration function.

Key Responsibilities:
To ensure that administration support is provided to staff, customers and contacts.
Provide Secretarial and Admin Support.
Management of office supplies.
Act as first point of contact to employees, visitors and enquiries.

Skills & Experience:
Candidates should have two years administrative experience preferably gained in an customer centric position.
Proficient in Microsoft office packages.
Excellent communication and organisational skills.
A flexible approach and can do attitude is essential.

Hours & Benefits:
Full time hours, Douglas Based.

  • Highly Competitive
Job Purpose:
Function Head/Leader required to join an international bank in a permanent capacity as their Head of Local Corporate on the Isle of Man. Leading a team of Relationship Directors/Managers with ultimate accountability for a growing sector, and driving business performance working with key senior stakeholders across the group.

Key Responsibilities:
Leading the overall relationship with the Isle of Man Government with regards to client and business development, including strategic engagement with key Ministers and Departmental Heads, and coordinating across different agencies, in order to drive forward support for economic growth, business development initiatives, digital inclusion and development of the client relationship.
The ongoing maintenance and development of the Local Corporate proposition.
Identifying and managing solutions to meet a wide range of client needs, including banking, investments, credit and cash management. Understanding the business and strategy of their client segments and key clients within their team, driving long-term sustainable revenue.
Developing long-term, internal and external relationships that are planned and effective across the Isle of Man to drive delivery of the respective strategies and establish opportunities for further growth.
Managing risk across the team, including business risk, financial crime risks, credit risk, operational risk.
Collaboration with the heads of other client segments, specialist sales teams and functional/support areas across the business.

Skills & Experience:
Wealth of experience within international banking, currently as head of function and be able to demonstrate exceptional people management/leadership experience
A relationship builder with strong networking skills, the suitable candidate will have a reputation for integrity, and the ability to evoke rapid trust and openness in clients, colleagues and team member alike.
Proven business skills, including problem solving, decision making, driving continuous improvement and commercially minded.
The role holder will be required to have the skills to plan and analyse potential complex and strategic client solutions and devise appropriate responses across a broad spectrum of areas, including market opportunity, risk and operational issues in line with Bank procedures and escalating where necessary.
Requires previous experience engaging with senior internal and external stakeholders on a strategic level including CEO, CFO, COO and other board level client representatives.

Hours & Benefits:
Highly competitive salary with comprehensive benefits.

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