go.
Get new jobs for this search by email
Job Purpose:
Execution Support & Helpdesk Analyst required to join the online Helpdesk team of an International bank. The role holder will provide high quality customer service, acting as a key point of contact to resolve clients' queries.

Key Responsibilities:
Providing technical assistance and support to general inquiries.
Liaising between clients, internal teams and relationship managers.
Processing internal payments on behalf of clients.

Skills & Experience:
1-2 years experience in delivering high quality customer services.
An understanding of investment types and the end to end process of a transactions in desirable.
Excellent communication skills.

Hours & Benefits:
Full time hours, market rate salary with benefits package. Full training will be given.

Job Purpose:
A Retail Sales Advisor with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on an initial contract basis with the potential to progress into a permanent role. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required.

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products.
Able to clearly provide information for customers to make informed decisions.
Process all orders and work within targets set by the company.
Fully competent in the use of computerised systems.

Skills & Experience:
Excellent level of personal presentation; giving a professional impression, as well as providing an efficient sales service to customers.
Previous experience in a Retail sales role, with an understanding of modern retail technology.
Able to demonstrate and sell products and services which comprise the mobile and residential services portfolio.

Hours & Benefits:
37.5 hours a week, Monday to Saturday.

Job Purpose:
Out of Hours Call Operator required to join a leading Utilities Company on an initial temporary basis. The role holder will be responsible answering emergency calls during the out of hours periods for IOM, Jersey and Guernsey offices.

Key Responsibilities:
Responsible for answer the telephone regarding emergencies, ensuring calls are logged and assigned to an engineer.
Accurately update database to ensure all details are input correctly.
Liaising with other emergency services where appropriate.
Additional administration duties to be completed whilst phone lines quiet.
Handing over ongoing work between shifts.

Skills & Experience:
No formal qualifications are required, however experience working in a call centre environment is essential.
Must have excellent customer service and communication skills.
Must be a responsible and professional individual who has the ability to work using their own initiative.

Hours & Benefits:
Out of hours shifts, predominantly night shifts. Competitive rate of pay. Douglas based office, on site car parking.

Job Purpose:
A Spanish speaker is required to join the Relationship Support Team of an international Life Assurance company based in central Douglas. Joining on a permanent basis, the role holder will be responsible for all aspects of product administration and relationship management, with an emphasis on New Business.

Key Responsibilities:
Process New Business applications in a timely and efficient manner.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA request to conclusion.
Actively contribute to the successful delivery of departmental objectives.
Assist with ad hoc project work when required.

Skills & Experience:
Minimum 2 years experience within a New Business role, ideally within Life Assurance.
Full fluency in both verbal and written Spanish & English.
Experience in handling external telephone calls from IFAs and clients would be beneficial.
Ability to demonstrate a professional, positive, and customer focused attitude at all times.

Hours & Benefits:
Full time business hours based on a 37.5 hour week; highly competitive salary and company benefits package.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
A Client Services Administrator is sought by an expanding Douglas-based Payroll & Contractor Services company. Joining the Timesheets Team in a permanent capacity, the role will involve telephoning and emailing clients and updating internal systems on a daily/weekly basis.

Key Responsibilities:
Ensuring client & contractor timesheets are received on time.
Updating relevant client records.
Dealing promptly and efficiently with all telephone and email enquiries.
Performing routine administrative tasks, and assisting other members of the admin team as needed.

Skills & Experience:
5 GCSEs (inc. Maths & English) at Grade C or above.
Excellent interpersonal and communication skills.
Self-motivated, and an aptitude to work without direct supervision.
Strong IT skills - Microsoft Word & Excel in particular.

Hours & Benefits:
Full time business hours based on a 37.5 hour working week; Market-rate salary and company benefits package.

Job Purpose:
A Senior Administrator is sought by an international Life Assurance company, on a permanent basis. The role is focused on the processing and administration of intermediary terms of business applications.

Key Responsibilities:
Processing new terms of business applications for intermediaries.
Undertaking regular reviews of existing intermediary relationships, to ensure they continue to meet Conduct of Business Code requirements.
Regular communication by telephone and email with brokers and company Sales Team.
Processing suitable certifier applications.
Carrying out agency amendments and processing payments.

Skills & Experience:
A minimum of 2 years previous experience within Financial Services.
An awareness of intermediary terms of business applications.
An understanding of AML & CDD requirements in line with regulatory requirements.
Experience of processing UK and International payments.
An understanding or corporate legal structures would be beneficial.

Hours & Benefits:
Full time business hours based on a 35 hour working week; salary commensurate with relevant skills and experience; comprehensive benefits package.

Job Purpose:
A Senior Administrator is sought by an international Life Assurance company, on a permanent basis. The role would suit a high performing customer services oriented individual, and is focused on processing incoming payments, customer due diligence, and meeting regulatory requirements.

Key Responsibilities:
Allocating incoming premium payments to policies.
Investigation and resolution of payment queries.
Ensuring that all incoming payments have the appropriate documentation to meet regulatory and internal requirements.
Reviewing and investigating premium arrears and lapsed policies.

Skills & Experience:
A minimum of 2 years Financial Services experience.
An understanding of AML & CDD requirements in line with regulatory requirements.
An understanding of processing UK and International premium payment methods (including BACS, Direct Debit, credit cards, standing orders, and telegraphic transfers).

Hours & Benefits:
Full time business hours based on a 35 hour working week; salary commensurate with relevant skills and experience; comprehensive benefits package.

Job Purpose:
A Customer Services Administrator is sought by an international Life Assurance company on a permanent basis. The role requires the successful applicant to deliver superior customer service to future and existing customers & brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls.
Acting as the first point of contact, answering queries and taking responsibility for processing each enquiry through to resolution.
Providing customers and brokers with product and servicing information both verbally and written.

Skills & Experience:
A minimum of 12 months previous experience within Financial Services, ideally within Life Assurance.
Written and verbal fluency in Spanish would be highly advantageous.
Proven customer service skills and ability to work well within a busy team environment.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
Private Client Services Officer required to join International banking organisation on an initial 12 Month Contract basis, the successful candidate will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements, products and services.
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.

Skills & Experience:
A minimum of 2 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment.
Ability to work in a high-volume, fast paced environment.

Hours & Benefits:
Business hours with highly competitive salary.

Get new jobs for this search by email

Choose Job Type