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Job Purpose:
Customer Contact Officer required for a 6 month contract within an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Customer Contact Officer required to join an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Sales Advisor required for a leading communications organisation for 25 hours per week for a period of 6 months.

Key Responsibilities:
To present an efficient and professional sales interface for all customers recommending a variety of products and services.
Provide on-going support for all products and services available to customers, by means of face to face, email and telephone contact.
Work to meet personal and group sales targets.

Skills & Experience:
Appreciation of the importance of customer service.
Demonstrate an interest in current and future technology.
Previous experience in a customer service based position.

Hours & Benefits:
25 hours per week, preferably 11am-5pm daily.


Job Purpose:
Customer Service Administrator required to join leading life assurance organisation.

Key Responsibilities:
Reviewing documentation submitted for alterations to contracts.
Liaising with customers and financial advisors by telephone and in writing.
General servicing on insurance/savings contracts.

Skills & Experience:
2 years previous experience.
A good understanding of the Insurance (Anti-Money Laundering) Regulations, knowledge of the Customer Due Diligence requirements.
Ability to work with minimal supervision.

Hours & Benefits:
Douglas based employer, business hours.

Job Purpose:
Multiple opportunities to join leading International Life Assurance Organisation both a permanent and contract capacity. Ideal applicants will have previous experience in Financial Services with a genuine interest to join an expanding international brand. In addition, applicants will be passionate about customer relationships and service delivery across a variety of operations teams.

Key Responsibilities:
Completion of allocated work.
Liaising over the telephone and by email with a variety of customers and business stakeholders.
Identify and recommend improvement opportunities for existing processes.

Skills & Experience:
Previous experience in Financial Services preferably Life Assurance.
Keen to join an expanding international brand.
Passionate about customer and service delivery.

Hours & Benefits:
These positions offer a comprehensive benefits package together with an excellent salary in an organisation that actively encourages personal development.

If you are looking for your next role and would like to discuss these opportunities in more detail, please contact us - pop into the office, call 665115, email hello@paragon.co.im or apply online www.paragon.co.im .

Job Purpose:
Sales Support Officer to join the Isle of Man based sales team for a leading International Life Assurance Company.

Key Responsibilities:
Provide translation support in respect of meetings, correspondence, marketing and sales materials to the sales team.
Develop effective working relationships and improve communications within sales and other departments in the office.
Provide training (in appropriate language) to improve quality of applications received from distributors.

Skills & Experience:
Language skills - Fluent in Spanish/ Portuguese or conversational Russian.
Minimum of 3 years experience in offshore life assurance is preferred.
Excellent communication skills both written and verbal.

Hours & Benefits:
Competitive salary, Full time business hours.

Job Purpose:

Temporary Customer Services Officer required to join the corporate department of a leading international bank for a period of 9 months.



Key Responsibilities:



Skills and Experience:

Previous experience within a banking position required.



Exceptional communication skills.



Knowledge of corporate structures is beneficial.



Hours & Benefits:

Office hours and Douglas based.

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