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Job Purpose:
A permanent position for a Spanish speaking Help point consultant to join the Latin American team of an international life organisation.

Key Responsibilities:
Handle telephone calls and written queries from customers and distributors in both English & Spanish, focusing in line with the service level agreements.
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis.
Achieve targets to maintain productivity quality and service standards.
Contribute to a positive and supportive team culture.
Promote positive customer/distributor perceptions continuously developing relationships aligned to Company Values.
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks.
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained.

Skills & Experience:
Fluent in Spanish.
Excellent soft skills to build a rapport and create a positive customer experience.
Passionate about customer service and the need to treat customers fairly.

Hours & Benefits:
Business hours.
Salary Negotiable.

Job Purpose:
Permanent Consultant required to join the sales team of Payroll services organisation based in Douglas.

Key Responsibilities:
Work with Managing Consultant in the development and retention of the book.
Support the Managing Consultant in delivering defined sales targets and offer ideas for sales campaigns.
Complete client documentation and record accordingly ensuring all KYC documents are complaint and stored correctly.
Manage prospective employees through a structured on boarding process. Ensure that all necessary documentation and KYC is received for each client.

Skills & Experience:
Educated to a minimum of 5 GCSE's (or equivalent) including English Language and Mathematics.
Demonstrate a high degree of customer service in all interactions with employees.
Previous sales experience is desired
Ability to use industry standard software tools such as Outlook and MS Office.

Hours & Benefits:
Standard office hours.
Competitive salary.

Job Purpose:
Permanent position for a Managing consultant to join a payroll Group and grow the book of business.

Key Responsibilities:
Manage, maintain and grow client book in line with sales and retention targets.
Work with Sales Manager to develop ideas for sales campaigns.
Deliver and exceed defined sales targets and support retention initiatives.
Support and develop consultants throughout the sales and on boarding and retention process.
Feed into sales and on boarding reports for their pod including application, on boarding, billing, retention and attrition rates.
Deal with telephone enquiries from contractors in the UK - effectively selling the benefits of the Company and Employed payment solutions

Skills & Experience:
2 years proven Sales background.
Demonstrate a proven sale track record and ability to manage your own targets.
Prior management experience or demonstrated willingness and ability to learn management basics.
Proven leadership and people management skills.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Permanent position as a Client Services Administrator, dealing with new client enquiries and correspondence, sought by Douglas-based Payroll company.

Key Responsibilities:
Dealing with new client enquiries, handling telephone/email queries and letter correspondence.
Ensuring all enquiries are dealt with quickly and efficiently.
Other office administrative duties as required.

Skills & Experience:
1-2 yrs Previous experience in a customer service capacity.
Confident communicator, with strong interpersonal skills.
Excellent IT skills, comfortable with all MS Office products.
Aptitude to work without direct supervision.

Hours & Benefits:
Competitive salary with full company benefits, 37.5 hour working week.

Job Purpose:
Senior New Business Administrator, within Customer Services team, sought by international Life Assurance company.

Key Responsibilities:
Processing all new business applications in line with internal company guidelines and procedures.
Reviewing new business applications for quality control.
Contacting Financial Advisors and customers for outstanding information.
Providing constructive feedback and support to colleagues in both IoM and other regional offices.

Skills & Experience:
Minimum 3 years experience within a new business role within Life Assurance.
In-depth understanding of customer due diligence, new business acceptance and IoM regulatory requirements.
Strong knowledge of Insurance (AML) Regulations 2008.

Hours & Benefits:
Full time business hours, market rate salary and company benefits.

Job Purpose:
Experienced Sales Executive, sought by established Payroll Services Group based in Douglas.

Key Responsibilities:
Selling to warm leads, and creating own leads in order to exceed targets.
Managing own workflow, lead pipeline, and priorities through to sale.
Managing own aftersales relationships, ensuring ongoing relationship building and cross selling/referral opportunities.
Support clients throughout entire sales process, from application to payment.

Skills & Experience:
2 years previous experience within a sales role, preferably within payroll industry.
Proven track record in meeting and exceeding sales targets.
Excellent telephone negotiation and closing skills.

Hours & Benefits:
Highly competitive salary and commission structure, full time business hours.

Job Purpose:
Swedish speaking Customer Service Advisor required for an international life organisation.

Key Responsibilities:
First point of contact for customers, financial advisers and custodians over the telephone and email and the core part of this role is to help them to resolve their queries.
Build key relationships within the business to enable you to do this, as well as with the customers themselves.
Expected to deliver customer service to the highest standard and provide a personalised and friendly service.

Skills & Experience:
Fluent in Swedish.
Experience in a Customer Service environment from any sector.
Excellent communication and listening skills.

Hours & Benefits:
Monday - Friday, 8.00 to 17.30.
Salary to be discussed.

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