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Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
A Client Services Administrator is sought by an expanding Douglas-based Payroll & Contractor Services company. Joining the Timesheets Team in a permanent capacity, the role will involve telephoning and emailing clients and updating internal systems on a daily/weekly basis.

Key Responsibilities:
Ensuring client & contractor timesheets are received on time.
Updating relevant client records.
Dealing promptly and efficiently with all telephone and email enquiries.
Performing routine administrative tasks, and assisting other members of the admin team as needed.

Skills & Experience:
5 GCSEs (inc. Maths & English) at Grade C or above.
Excellent interpersonal and communication skills.
Self-motivated, and an aptitude to work without direct supervision.
Strong IT skills - Microsoft Word & Excel in particular.

Hours & Benefits:
Full time business hours based on a 37.5 hour working week; Market-rate salary and company benefits package.

Job Purpose:
Cell Associate required to join an international life group in a permanent position on the Isle of Man.

Key Responsibilities:
Administration of payment related policy queries, including updates and general enquires.
Noting of assignments, trusts, nominations and other policy amendments.
Vetting and onboarding of all new business applications.
Administration of new business policy queries.

Skills & Experience:
4 GCSEs at Grade C and above (including Mathematics & English) or equivalent.
Previous experience within a Life Assurance office environment desirable.
LCS Lean level 1a desirable (or prepared to work towards).

Hours & Benefits:
Business hours, Salary dependent on experience with a comprehensive benefits package.

Job Purpose:
A Senior Administrator is sought by an international Life Assurance company, on a permanent basis. The role is focused on the processing and administration of intermediary terms of business applications.

Key Responsibilities:
Processing new terms of business applications for intermediaries.
Undertaking regular reviews of existing intermediary relationships, to ensure they continue to meet Conduct of Business Code requirements.
Regular communication by telephone and email with brokers and company Sales Team.
Processing suitable certifier applications.
Carrying out agency amendments and processing payments.

Skills & Experience:
A minimum of 2 years previous experience within Financial Services.
An awareness of intermediary terms of business applications.
An understanding of AML & CDD requirements in line with regulatory requirements.
Experience of processing UK and International payments.
An understanding or corporate legal structures would be beneficial.

Hours & Benefits:
Full time business hours based on a 35 hour working week; salary commensurate with relevant skills and experience; comprehensive benefits package.

Job Purpose:
A Senior Administrator is sought by an international Life Assurance company, on a permanent basis. The role would suit a high performing customer services oriented individual, and is focused on processing incoming payments, customer due diligence, and meeting regulatory requirements.

Key Responsibilities:
Allocating incoming premium payments to policies.
Investigation and resolution of payment queries.
Ensuring that all incoming payments have the appropriate documentation to meet regulatory and internal requirements.
Reviewing and investigating premium arrears and lapsed policies.

Skills & Experience:
A minimum of 2 years Financial Services experience.
An understanding of AML & CDD requirements in line with regulatory requirements.
An understanding of processing UK and International premium payment methods (including BACS, Direct Debit, credit cards, standing orders, and telegraphic transfers).

Hours & Benefits:
Full time business hours based on a 35 hour working week; salary commensurate with relevant skills and experience; comprehensive benefits package.

Job Purpose:
Contracts Administrator required to join a Contractor Services Organisation to ensure that all contracts are managed accurately and efficiently.

Key Responsibilities:
To develop and maintain a high degree of knowledge and case law in relation to Tax and Contract Law to ensure reduced risk to Gateway Limited, full training will be given.
Ensure that all contracts are managed accurately and in a timely manner.
Ensuring that all contracts due to end are chased on a weekly basis and the in-house database updated accordingly.
Assisting, reviewing and implementing Contract negotiation procedures to maximise efficiency and effectiveness.
Provide support to the New Business department when necessary.

Skills & Experience:
Ideally 1 year experience in Financial Services.
5 x GCSE (or equivalent) grade C or above English and Maths.
Excellent organisational skills and attention to detail.

Hours & Benefits:
Competitive Salary, Douglas based employer.

Job Purpose:
A Customer Services Administrator is sought by an international Life Assurance company on a permanent basis. The role requires the successful applicant to deliver superior customer service to future and existing customers & brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls.
Acting as the first point of contact, answering queries and taking responsibility for processing each enquiry through to resolution.
Providing customers and brokers with product and servicing information both verbally and written.

Skills & Experience:
A minimum of 12 months previous experience within Financial Services, ideally within Life Assurance.
Written and verbal fluency in Spanish would be highly advantageous.
Proven customer service skills and ability to work well within a busy team environment.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
Private Client Services Officer required to join International banking organisation on an initial 12 Month Contract basis, the successful candidate will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements, products and services.
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.

Skills & Experience:
A minimum of 2 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment.
Ability to work in a high-volume, fast paced environment.

Hours & Benefits:
Business hours with highly competitive salary.

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