go.
Get new jobs for this search by email
Job Purpose:
Customer Consultant, responsible for managing all customer requests in a confident and proactive manner, sought by international Life Assurance business. Permanent job.

Key Responsibilities:
Provide an accurate service in a knowledgeable and professional manner, ensuring customer satisfaction at all times.
Act as a Customer Service Role Model, taking every opportunity to build beneficial relationships.
Confidently support peers in dealing with all customer requests.
Support a culture that encourages innovation and continuous improvement to the benefit of the customer.
Uses knowledge to assist peers to effectively deal with customer queries and identify improvements to departmental procedures.

Skills & Experience:
Previous experience in Life Assurance industry.
Knowledge of life assurance products.
Excellent communication skills, both written and verbal.
Able to work within a team environment and contribute at all levels.

Hours & Benefits:
Full time business hours, salary commensurate with skills and experience, full company benefits.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

Get new jobs for this search by email

Choose Job Type