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Job Purpose:
Customer Contact Officer required to join an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Multiple opportunities to join leading International Life Assurance Organisation both a permanent and contract capacity. Ideal applicants will have previous experience in Financial Services with a genuine interest to join an expanding international brand. In addition, applicants will be passionate about customer relationships and service delivery across a variety of operations teams.

Key Responsibilities:
Completion of allocated work.
Liaising over the telephone and by email with a variety of customers and business stakeholders.
Identify and recommend improvement opportunities for existing processes.

Skills & Experience:
Previous experience in Financial Services preferably Life Assurance.
Keen to join an expanding international brand.
Passionate about customer and service delivery.

Hours & Benefits:
These positions offer a comprehensive benefits package together with an excellent salary in an organisation that actively encourages personal development.

If you are looking for your next role and would like to discuss these opportunities in more detail, please contact us - pop into the office, call 665115, email hello@paragon.co.im or apply online www.paragon.co.im .

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