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Job Purpose:
A Retail Sales Advisor is sought on a part time basis (25 hours p/w) by a leading island telecoms provider. Joining on a permanent basis, the successful applicant will provide an efficient and professional sales & support service to customers in the high street branch.

Key Responsibilities:
Provide ongoing support for all products and services available to customers by means of face-to-face, email, fax, and telephone contact.
Strive to resolve all customer queries/complaints within one working day.
Work to meet personal and group sales targets.
To assist (if required) in training new members of the team.
Clearly provide all the information a customer needs to make informed decisions relating to their needs.

Skills & Experience:
Previous sales experience is much preferred.
Good understanding of modern retail technology.
Excellent personal presentation.
Ability to deal with and communicate effectively with staff and customers at all levels.
Good keyboard skills and knowledge of MS Office.

Hours & Benefits:
Part time hours, 25 hours per week, from Monday to Saturday; competitive salary and attractive company benefits package including commission.

Job Purpose:
A Senior Administrator is required to join the Agency & Commissions team of an international Life Assurance organisation, in a permanent capacity. Working within the Customer Services department, the role holder will undertake regular reviews of existing intermediary relationships as their indemnity commission liability approaches agreed trigger levels.

Key Responsibilities:
Monitoring any debt positions.
Preparation of reports for the weekly Debt & Indemnity Commission meeting.
Processing new terms of business applications for intermediaries.
Regular communication by telephone and email with brokers and company sales teams.
Carry out agency amendments and process payments.

Skills & Experience:
Previous financial services experience is essential, ideally within the Life Assurance industry.
A clear understanding of Insurance (AML) regulations and knowledge of CDD requirements in line with the IOM Financial Services Authority.
Experience of processing UK and international payments.
An understanding of corporate legal structures would be beneficial.
Ability to deliver against deadlines and excellent organisational skills.

Hours & Benefits:
Full time business hours (35 hours working week); Salary commensurate with skills and experience; Full company benefits package.

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