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Job Purpose:
Customer Service Administrator required to join an established Payroll Solutions Organisation on an initial temporary basis with the potential of progressing to a permanent role.

Key Responsibilities:
To handle enquiries from potential new contractors, advising them on whether using Simplify will be beneficial to them and providing personalised illustrations via our online system .
Working with the Contracts and Compliance Administrator to ensure the speedy return of paperwork from new contractors and generally support the on-boarding process.
Provide customer support for existing contractors over the phone as a first point of contact, and in situations where you are unable to resolve the enquiry during the initial call, take responsibility for ensuring that the enquiry is resolved.
A basic understanding of payroll and tax so as to be able to resolve simple queries on the first contact, and understand when more complex enquiries need to be escalated to a member of the payroll Team.
To keep all contractor files up to date with all changes
To identify potential sales leads and to support the sales team in the sales process
To record all contractor contact information on to internal CRM system and produce all relevant paperwork for applications (i.e. contracts) & keep notes on the CRM system of all additional contractor information.

Skills & Experience:
Previous administrative experience in a client focussed role is highly desirable.
Excellent knowledge and experience in Microsoft Excel is essential.
A minimum of 5 GCSE grades A*- C including Maths and English.

Hours & Benefits:
Competitive salary, full time working pattern, central Douglas based.

Job Purpose:
Client Services Officer required to join International banking organisation on a 12 Month Contract basis, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

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