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Job Purpose:
Execution Support & Helpdesk Analyst required to join the online Helpdesk team of an International bank. The role holder will provide high quality customer service, acting as a key point of contact to resolve clients' queries.

Key Responsibilities:
Providing technical assistance and support to general inquiries.
Liaising between clients, internal teams and relationship managers.
Processing internal payments on behalf of clients.

Skills & Experience:
1-2 years experience in delivering high quality customer services.
An understanding of investment types and the end to end process of a transactions in desirable.
Excellent communication skills.

Hours & Benefits:
Full time hours, market rate salary with benefits package. Full training will be given.

Job Purpose:
Tax Administrator required to join a Payroll Service organisation to undertake all aspects of compliance work on personal tax returns within the tax team. The role will focus on assisting with the handling of personal tax returns for employees, directors, owners and partners of predominantly UK businesses.

Key Responsibilities:
Email & telephone communications with clients, HMRC and other 3rd parties.
Assisting with tax payments and maintaining the payment records.
Preparation of non-complex UK personal tax returns.
General administration duties.

Skills & Experience:
Previous experience in a tax or Compliance role is preferred, but not essential.
Excellent level of attention to detail.
Be able to work as part of a team and independently.
Flexible and adaptable approach to large quantities of workload.
Able to meet deadlines whilst working under pressure using own initiative.
High level of Microsoft Office (word, excel and outlook) experience is essential.
GCSE Maths and English grade A - C is essential.

Hours & Benefits:
Hours of work 9am -5.30pm.
Salary dependent on experience.

Job Purpose:
A Retail Sales Advisor with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on an initial contract basis with the potential to progress into a permanent role. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required.

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products.
Able to clearly provide information for customers to make informed decisions.
Process all orders and work within targets set by the company.
Fully competent in the use of computerised systems.

Skills & Experience:
Excellent level of personal presentation; giving a professional impression, as well as providing an efficient sales service to customers.
Previous experience in a Retail sales role, with an understanding of modern retail technology.
Able to demonstrate and sell products and services which comprise the mobile and residential services portfolio.

Hours & Benefits:
37.5 hours a week, Monday to Saturday.

Job Purpose:
Payroll Manager required for an expanding payroll group on a permanent basis to lead all payroll functions. The role holder will ensure group payroll expenses and taxes are paid correctly and on time, whilst supervising a payroll team.

Key Responsibilities:
Process payroll transactions / calculations (e.g. salaries, attachment of earnings deductions, taxes and third party payments and auto-enrolment pensions) All aspects of staff management including, recruitment, terminations, pay reviews, appraisals, time-keeping. Ensure compliance with relevant legislation and internal policies. Supervise and coach payroll administrators. Manage payroll workload. Collaborate with internal departments including Human Resources (HR), sales, customer service and finance teams. Maintain accurate records and prepare reports. Resolve issues and answer payroll-related questions. Close & reconcile weekly and monthly payroll.

Skills & Experience:
Proven experience as a payroll manager or similar role.
Payroll qualification would be preferable but not essential.
Current knowledge of payroll procedures and related legislation.
Previous team management experience essential.
Good understanding of UK payroll and taxes.
Proficient Excel user.
Sage Payroll 50 experience preferable but not essential.

Hours & Benefits:
Full time hours with a competitive salary and benefits package

Job Purpose:
Out of Hours Call Operator required to join a leading Utilities Company on an initial temporary basis. The role holder will be responsible answering emergency calls during the out of hours periods for IOM, Jersey and Guernsey offices.

Key Responsibilities:
Responsible for answer the telephone regarding emergencies, ensuring calls are logged and assigned to an engineer.
Accurately update database to ensure all details are input correctly.
Liaising with other emergency services where appropriate.
Additional administration duties to be completed whilst phone lines quiet.
Handing over ongoing work between shifts.

Skills & Experience:
No formal qualifications are required, however experience working in a call centre environment is essential.
Must have excellent customer service and communication skills.
Must be a responsible and professional individual who has the ability to work using their own initiative.

Hours & Benefits:
Out of hours shifts, predominantly night shifts. Competitive rate of pay. Douglas based office, on site car parking.

Job Purpose:
A Spanish speaker is required to join the Relationship Support Team of an international Life Assurance company based in central Douglas. Joining on a permanent basis, the role holder will be responsible for all aspects of product administration and relationship management, with an emphasis on New Business.

Key Responsibilities:
Process New Business applications in a timely and efficient manner.
Administer a varied book of business including Personal Portfolio products.
Carry out and follow through client and IFA request to conclusion.
Actively contribute to the successful delivery of departmental objectives.
Assist with ad hoc project work when required.

Skills & Experience:
Minimum 2 years experience within a New Business role, ideally within Life Assurance.
Full fluency in both verbal and written Spanish & English.
Experience in handling external telephone calls from IFAs and clients would be beneficial.
Ability to demonstrate a professional, positive, and customer focused attitude at all times.

Hours & Benefits:
Full time business hours based on a 37.5 hour week; highly competitive salary and company benefits package.

Job Purpose:
On- Boarding Executive required by a leading Contractor Services organisation, to liaise effectively with clients and professional advisers and ensure that KYC and other onboarding requirements for new clients are processed professionally and efficiently.

Key Responsibilities:
Responsible for onboarding of new clients, ensuring all necessary KYC documentation and other paperwork is received.
Processing applications efficiently, ensuring that required information is followed up with contacts on a regular basis.
Dealing promptly with telephone and email queries from clients or intermediaries.
Working as part of a team to ensure that statutory and regulatory deadlines are met.

Skills & Experience:
Positive and enthusiastic approach, with good communication skills.
Able to work with accuracy and attention to detail, ensuring that client expectations are met.
Strong organisational and IT skills, to include Microsoft Word and Excel.
Capable of working independently as well as part of a team.

Hours & Benefits:
Full time hours, salary in line with relevant experience.

Job Purpose:
A Timesheets & Invoicing Administrator is required to join the Payments team of an expanding Payroll & Contractor services company on a permanent basis. Based in Central Douglas, the role holder will deal with all client and contractor invoicing.

Key Responsibilities:
Raise and process company and client invoices.
Liaise with internal departments and external customers and clients.
Validate all work to ensure full accuracy of all data and information received.

Skills & Experience:
Previous experience process invoice and timesheet date within the Payroll/Contractor industry would be advantageous.
Strong MS Word and Excel skills, to an intermediate or higher level.
Able to prioritise high-volume workloads and work to set deadlines.

Hours & Benefits:
Full time business hours; Market rate salary and company benefits package.

Job Purpose:
A Payroll Administrator is sought by an expanding Payroll & Contractor Services company based in Douglas, on a permanent basis. The successful applicant will assist in the processing of weekly contractor payroll, alongside other internal & external client servicing requests.

Key Responsibilities:
Calculating payments.
Processing expense claims.
Account reconciliations.
General administration duties such as data entry, scanning, emailing and filing.
Assisting the Customer Services team with general client queries as necessary.

Skills & Experience:
Previous experience within a Payroll function, or within the Payroll/Contractor industry, would be advantageous.
High computer literacy skills, particularly in Microsoft Excel.
Good communication skills, both written and verbal.
Comfortable working under pressure and prioritising tasks.
Excellent attention to detail.

Hours & Benefits:
Full time business hours; market rate salary and company benefits package.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

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