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  • Highly Competitive
Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
A Client Services Executive is required to join an expanding Douglas-based Payroll & Contractor Services company, in a permanent capacity. The role holder will work within the Customer Services Department responding directly to enquiries over telephone, email, and via written correspondence.

Key Responsibilities:
Deal promptly and efficiently with all enquiries from customers and business clients.
Ensuring that clients receive an excellent service from the company in all aspects of service.
Other ad-hoc administrative tasks and projects as required to ensure the smooth-running of the department.

Skills & Experience:
2 years previous experience within a customer-service focussed role.
Excellent interpersonal and communication skills, both written and verbal.
Good working knowledge of MS Office products, inc. Word, Excel, and Outlook.

Hours & Benefits:
Competitive salary and company benefits; full time business hours based on a 37.5 hour working week.

Job Purpose:
Senior Data Operations Analyst required for an international bank to provide operational middle and back office governance support on an initial contract basis.

Key Responsibilities:
Ensure policy and procedure standards are applied all aspects of static data activity.
Take responsibility for ensuring the accuracy and completeness of all data that they encounter and will also ensure that no substantive data integrity issues are found.
Drive consistency by ensuring policies and procedures are being applied consistently across all centres.
Apply extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors.
Occasional responsible for checking others work, conducting "4 eyes" checking and giving signing off.

Skills & Experience:
A minimum of 2 years experience within financial services , preferably banking.
Sound knowledge of KYC requirements with an understanding of risk factors , high risk clients.

Hours & Benefits:
Competitive rates of pay, Core hours 9am - 5pm, central Douglas based.

Job Purpose:
Permanent position as a Client Services Administrator, dealing with new client enquiries and correspondence, sought by Douglas-based Payroll company.

Key Responsibilities:
Dealing with new client enquiries, handling telephone/email queries and letter correspondence.
Ensuring all enquiries are dealt with quickly and efficiently.
Other office administrative duties as required.

Skills & Experience:
1-2 yrs Previous experience in a customer service capacity.
Confident communicator, with strong interpersonal skills.
Excellent IT skills, comfortable with all MS Office products.
Aptitude to work without direct supervision.

Hours & Benefits:
Competitive salary with full company benefits, 37.5 hour working week.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
Experienced Investment professional required to join an International Bank on an initial contract basis. The role holder will be responsible for managing the investment control process.

Key Responsibilities:
Provide support to the Investment Division on completing reports; input data to relevant databases and notify 3rd parties and liaise with Group Risk and Compliance where relevant; chase outstanding reports and action updates.
Undertake ad hoc investigatory work into incidents, breaches and complaints, as required.
Prepare reports, collate papers, collate KRIs, prepare and undertake routine analysis of risk data for Investment Division and Risk meetings.
Record minutes of Investment Division investment committee and management meetings.
Undertake periodic testing of Investment Division controls.
Undertake periodic client suitability reviews and investment mandate monitoring, such as approved list and variance investigation and reporting.
Support the business in the establishment and maintenance of a robust controls environment.
Maintain the central policies and procedures manual, and facilitate periodic review of teams' procedures, review draft policies and procedures, and advise on procedural control improvements.
Deliver relevant risk process training.

Skills & Experience:
A proven track record within a similar investment focussed role is essential.
Previous experience within Banking is highly desirable.
Hold or be studying towards a relevant professional Investment qualification.

Hours & Benefits:
Structured working pattern- core business hours, excellent rate of pay- market competitive, based in central Douglas.

Job Purpose:
A Senior Technical On-Boarding Officer is sought by a private Wealth organisation on a permanent basis, working within the Operations team you will ensure processes across the bank work as effectively and efficiently as possible.

Key Responsibilities:
Conduct On-boarding review of all new personal and/or corporate account applications from all distribution channels.
Conduct sign off of accounts once satisfied the file is complete.
Review information on potential new clients of all risk ratings, identify deficiencies and follow up on all queries to resolution.
Prepare account opening packs for Compliance/Director approval/sign off.
Complete on-boarding training with new & existing team members, and assess and allocate daily team tasks.

Skills & Experience:
Minimum of 3 years previous experience in a similar on-boarding environment within Banking or Life Assurance.
AML or compliance related qualifications would be desirable but not essential.
Sound understanding of KYC requirements and risk assessment criteria.
Ability to deal effectively and professionally with wide range of internal and external clients.

Hours & Benefits:
Very competitive salary along with full company benefits; central Douglas-based; full time business hours.

Job Purpose:
Client Services Officer required to join the Commercial Team within the Customer Contact Centre Department of an International Bank on an initial contract basis.

Key Responsibilities:
Act as the first point inward contact for all telephony based customer queries.
Manage and deal with a wide range of service requests from customers worldwide.
Build rapport with customers by gaining a full understanding of their needs in order to provide exceptional customer service.

Skills & Experience:
Previous customer service experience is essential.
Previous Financial Services experience preferably within Banking is highly desirable
Previous office experience ideally with in Financial Services is highly desirable.
A minimum of 5 GCSE's grades A*-C including Maths and English is essential.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay- based on experience, Central Douglas based.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

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