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Job Purpose:
An Account Services Administrator is sought by a Douglas-based international bank, on a permanent basis. The successful applicant will be responsible for providing full administrative support across the Account Services, Internet Banking, Scanning, and Static Teams.

Key Responsibilities:
Complete internet banking registrations and password/memorable date changes for both personal and corporate clients.
Provide a range of essential services to ensure processes across the bank work effectively and efficiently.
Maintain high level of accuracy in order to meet 'right first time' requirements.
Promotes business change , drives and promotes ideas.
Understand and adhere to all service standard, service charter, and service level agreements.

Skills & Experience:
1-2 years previous experience within a banking operations position.
Educated to a minimum of A-Level standard.
Excellent time management and organisational skills.

Hours & Benefits:
Competitive salary and company benefits package; full-time business hours.

Job Purpose:
Qualified Advocate or Solicitor with upwards of 2 years PQE required to work within an established Private Client Team of a leading Legal practice to manage a caseload of private client work.

Key Responsibilities:
Applicants will manage a diverse caseload within the Private Client team including:
Wills and powers of attorney.
Private trusts and foundations.
Applications to the High Court for protective receiverships.

Skills & Experience:
Minimum of 2 years PQE within Private Client work.
Sound technical knowledge and experience.
Excellent communication skills and experienced in working as part of a team.
Positive approach to managing a diverse workload to high professional standards.

Hours & Benefits:
Full time, competitive salary depending upon experience plus company benefits package.

Job Purpose:
Administrator required to join the Personal Banking Team within the Contact Centre of an International Bank on an initial 6 month basis. The successful candidate will be a Project Administrator within the team and will be responsible for building relationships with International Personal Banking customers and servicing their requests.

Key Responsibilities:
Provides value through delivering an exceptional level of service to International Personal Banking clients through phone and E-mail.
Support IPB and Operations to identify and plan continuous improvement and innovation initiatives for and across the teams.
Maintain awareness of volumes throughout the team, and prioritises work to ensure service levels are attained.
Engage with other departments pro-actively understanding end to end processes.
Understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Maintain an exceptional level of RFT (right first time) when dealing with client queries or taking instructions.

Skills & Experience:
Previous administrative experience is essential, preferably within Financial Services in particularly Banking.
A minimum of 5 GCSE's grades A*-C including English and Maths.
Excellent interpersonal communication skills.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

Job Purpose:
A Settlements Administrator is sought by an international Life Assurance company in a permanent capacity. The role holder will ensure the timely trade settlement of all investment transactions, and administer external custody accounts and custody records.

Key Responsibilities:
Assist with the collection of quarterly DFM and platform prices.
Administer cash and stock settlements and transactions.
Sort and allocate daily post and settlement documentation.
Resolve all client queries within agreed timescales.

Skills & Experience:
Previous experience within Financial Services, ideally within an Investments environment, would be an advantage.
Minimum 5 GCSEs (inc. Maths & English) at grade C or above.
Excellent communication skills, able to respond to both internal and external customer queries promptly and efficiently.

Hours & Benefits:
Full time business hours; market rate salary and full company benefits package.

Job Purpose:
A Client Onboarding Officer is required to join an international banking corporation in a permanent capacity. The role holder will actively support managing operational risks in the Corporate Onboarding Team.

Key Responsibilities:
Deliver a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Assist with the management of operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.

Skills & Experience:
A comprehensive understanding of risk management and compliance.
Previous experience working with Client Onboarding, KYC, and CDD processes and regulations.
1-2 years experience within commercial banking.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; competitive salary and company benefits package.

Job Purpose:
A permanent opportunity for a Commercial Banking and Due Diligence Case Manager to join a global banking organisation. Based within the Onboarding team you will actively support the Head in managing the Operational Risks in the team, ensuring that policy and procedures associated with the New to Bank On-boarding processes are consistently applied at all times.

Key Responsibilities:
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Manage operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Support the On-boarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
A minimum of 3 years banking experience , working in Client On boarding Know Your Customer (KYC)/CDD.
Proven managerial / leadership experience.
A desire to find ways to continually improve the service delivered to customers.
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Hours & Benefits:
Business hours.
Salary dependent on experience.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
Senior Finance Administrator required to join a well established Financial Services Provider. The role requires the management of a portfolio of multi-jurisdictional companies and trusts and undertaking a variety of administrative tasks.

Key Responsibilities:
To assist with day-to-day and year-end finances and the production of responsibility invoices.
To assist in projects as and when necessary e.g. integration of acquisitions from a finance prospective.
Assist the management team with weekly and month end reporting.
Liaise with clients and internal members of staff with the distribution of final fees in a timely manner.
Provide assistance and supporting documentation to auditors.
Manage and maintain our filing (scanning and linking documents online).
Ensure compliance with company standards, policies and procedures.
Be willing to travel off island as and when required to do so.

Skills & Experience:
Minimum of 3 years experience in a similar role.
To hold or be working towards a professional qualification is desirable.
Extensive regulatory and compliance understanding.
Have excellent organisational and communication skills.

Hours & Benefits:
Full time, competitive salary and benefits.

Job Purpose:
Payments Administrator required to join the Finance Department at an International Life Assurance Organisation. This position is primarily responsible for the processing of all company client payments and receipts in a timely and accurate manner.

Key Responsibilities:
Timely & accurate processing of all outward payments to clients.
Recording and banking of cheques which will involve driving company car to the bank.
Investigating and answering of all payment related queries for Internal Departments and External Banking partners.
Assisting the Bank reconciliations team by ensuring that correct information is recorded.
Accurate journaling of payments on a daily basis and ensuring filing is maintained in accordance with company procedures.

Skills & Experience:
Minimum of 5 GCSE Grades A-C including Maths and English and ideally have 1 year's banking or payment processing experience.
Ability to demonstrate accuracy especially when inputting data.
Must have a full clean driving licence.
Ability to work in a team environment and have strong organisational skills.

Hours & Benefits:
Full time, competitive salary and benefits package.

Job Purpose:
Senior Data Operations Analyst required for an international bank to provide operational middle and back office governance support on an initial contract basis.

Key Responsibilities:
Ensure policy and procedure standards are applied all aspects of static data activity.
Take responsibility for ensuring the accuracy and completeness of all data that they encounter and will also ensure that no substantive data integrity issues are found.
Drive consistency by ensuring policies and procedures are being applied consistently across all centres.
Apply extensive and comprehensive knowledge of complex processes to Relationship Managers, Clients and Projects as well as exception management, issue resolution, dealing with 3rd party vendors.
Occasionally responsible for checking others work, conducting “4 eyes” checking and giving signing off.

Skills & Experience:
A minimum of 2 years experience within financial services , preferably banking.
Sound knowledge of KYC requirements with an understanding of risk factors , high risk clients etc.
Confident in speaking with clients over the telephone and on occasion face to face if necessary.

Hours & Benefits:
Core hours 9am - 5pm could possibly accommodate on occasion 8am -4pm, excellent rates of pay- market competitive, based in central Douglas.

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