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Job Purpose:
An Administrator is required to join the Existing Business department of an international Life Assurance provider based at the Isle of Man Business Park. Joining in a permanent capacity, the role holder will process all account servicing items within agreed timescales.

Key Responsibilities:
Ensure that all Trust, Trust amendment, standard assignment, and fund advisor requests are processed to a level of 98.5% accuracy and above.
Process all change of broker and client change of address requests.
Ensure service levels are maintained by processing oldest work items as a priority each day.
Adhere to all AML and third party payment guidelines.
Provide a work position at close of play each day.

Skills & Experience:
Study towards the attainment of FA1 is desirable but not mandatory.
Minimum of 5 GCSEs (inc. English & Maths) at Grade C or above.
Previous experience within Life Assurance would be highly advantageous.
Able to maintain high level of accuracy to avoid any cost to the company through errors.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; market rate salary commensurate with skills and experience; full company benefits package.

Job Purpose:
An Administrator is required to join the Claims department of an international Life Assurance provider based at the Isle of Man Business Park. Joining in a permanent capacity, the role holder will process all account claims and withdrawal transactions within agreed timescales.

Key Responsibilities:
Ensure all AML and third-party payment guidelines are adhered to.
Process all claims transactions with 100% accuracy.
Ensure all dealing instructions are properly authorised and passed to the Dealing department within the agreed daily deadline.
Log all post received appropriately to company systems.
Assist with account reconciliations where necessary.

Skills & Experience:
Minimum of 5 GCSEs (inc. English & Maths) at Grade C or above.
Previous experience within Life Assurance would be highly advantageous.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; market rate salary commensurate with skills and experience; full company benefits package.

Job Purpose:
Execution Support & Helpdesk Analyst required to join the online Helpdesk team of an International bank. The role holder will provide high quality customer service, acting as a key point of contact to resolve clients' queries.

Key Responsibilities:
Providing technical assistance and support to general inquiries.
Liaising between clients, internal teams and relationship managers.
Processing internal payments on behalf of clients.

Skills & Experience:
1-2 years experience in delivering high quality customer services.
An understanding of investment types and the end to end process of a transactions in desirable.
Excellent communication skills.

Hours & Benefits:
Full time hours, market rate salary with benefits package. Full training will be given.

Job Purpose:
Executive Assistant / Office Manager required on a permanent basis to support the operational aspects of an expanding global blockchain technology organisation.

Key Responsibilities:
Managing the processing of expenses for the senior leadership.
Attending high-profile meetings, and where appropriate taking notes.
Maintaining company HR software and documentation.
Managing the office space.
Organising team events.
Assisting with general administration, accounting and bookkeeping.
Assisting in research for pitches, meetings and travel.
Opportunity to collaborate on ground-breaking technical projects, in research, sales and marketing.

Skills & Experience:
A minimum of 3 years Previous experience in a similar role involving calendar management, office management, record keeping, travel arrangements, systems management, and event planning.
Strong written and verbal communication, strong interpersonal skills.
Competent in using Gmail, Google Calendar, Microsoft Office, HR software with strong administrative skills.

Hours & Benefits:
Full Time working hours with a flexible working pattern.
Competitive salary and benefits package.

Job Purpose:
A Senior Personal Banker is sought by an international banking corporation based in central Douglas. Joining on a permanent basis, the role holder will ensure the delivery of exceptional levels of service to Personal Banking clients across all servicing channels.

Key Responsibilities:
Support junior colleagues as first point of contact / subject matter expert for client queries and issue resolutions.
Pro-actively manage client instruction workflow through email, phone, and face-to-face within the team.
Contribute towards team sales and profitability targets by promoting product cross-sales.
Support the Offshore Services team by providing client information in response to complex queries.
Manage client debit card, internet banking, and payment queries, and process general static data changes.

Skills & Experience:
Minimum of 3 years previous experience within a similar Banking or Financial Services role.
Excellent communicator - able to build rapport with customers over the telephone, and diffuse difficult situations effectively.
Ability to work consistently and multitask under pressure.
Effective problem solving skills, able to probe and analyse situations efficiently and accurately.

Hours & Benefits:
Full time business hours; highly competitive salary; extensive company benefits package.

Job Purpose:
Experienced Financial Services professional required to join an International Bank on an initial contract basis as part of the Client Due Diligence review team. The role holder will provide support to the Manager in the completion of all Corporate Customer Due Diligence (CDD) profiles in Channel Islands and Isle of Man.

Key Responsibilities:
Ensuring that sufficient information about the Group's customers is available and that information is made use of in line with the organisations financial crime compliance and anti-money laundering policies.
The role requires close collaboration with other Global functions such as Global Risk and Financial Crime Compliance to run a leading CDD function.
Filtering of queries to ensure customers receive timely response on such aspects as product use and transaction monitoring.
Preparing and sending communications to customers to obtain missing information and documents.
Preparing and sending communication to Relationship Managers and other stakeholders to ensure that the highest level of customer support is delivered.

Skills and Experience:
Knowledge of KYC/CDD and New Accounts.
A minimum of 2 years previous experience gained within a similar position within Banking is highly desirable.
Excellent communication and interpersonal skills.
Strong understanding of KYC/CDD/AML requirements and risk assessment criteria.

Hours & Benefits:
Douglas based employer, competitive rates of pay, structured working pattern- core business hours.

Job Purpose:
Mortgage Relationship Manager required to join an expanding International Bank, in a permanent role on the Isle of Man, as a Mortgage Manager within the Intermediary & Specialist Mortgage Team. Role purpose is to maintain and further develop a portfolio of offshore clients requiring mortgage facilities both through direct internal channels and through various UK based mortgage brokers.

Key Responsibilities:
Responsible for delivering personal sales targets.
Develop & maintenance of a broker contact strategy to ensure a consistent level of introduced mortgage business to achieve sales target.
Responsible for full customer engagement to effectively manage the onboarding of new mortgage customers to the bank as efficiently as possible.
Manage customer complaints within process and timescales.
Maintain adherence to all internal & external; regulatory, operational, compliance, credit and key control systems and procedures are implemented.
Provide outstanding customer service by keeping the customers needs at the forefront and exceeding the customers expectations through quality service.
Identify any vulnerable customers and provide the necessary support to ensure that they receive fair outcomes.

Skills & Experience:
Significant experience within a banking environment in either a Relationship Manager or Mortgage Manager position.
Excellent portfolio management experience.
Used to working with stakeholders at al levels.
Well organised and capable of working both within a team and on own initiative.
Occasional business travel will be required most likely on a quarterly basis to the UK.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
An experienced Client Service Analyst is sought by a Douglas based international bank on a permanent basis. The role holder will serve as the first point of contact for external enquiries to the Client Servicing Team.

Key Responsibilities:
Providing a first-class experience for all customers, demonstrating full ownership of all queries and day-to-day banking requests.
Support the day to day needs of corporate clients over telephone and email.
Updating customer records and building customer contact information.
Identify and address customer issues, implementing preventative actions that benefit both customer and company wherever necessary.

Skills & Experience:
2 years previous experience operating in a customer-facing or telephony based role.
Excellent communication skills, confident dealing with complex customer queries and complaints.
Strong computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Full time hours based on a 35 hour working week - the Client Servicing Team operates on a shift basis, from 7am-11pm, Monday to Sunday; Excellent salary and benefits package; Full & extensive training provided.

Job Purpose:
Experienced Administrator required to join a leading Douglas based Distribution Group. The role holder will be responsible for being the first point of contact for visitors and callers to the Head Office and will provide HR administration services support to the Central Services HR Manager, and each People Development Manager located in the operating business units. This role is a permanent role however the organisation is keen to fill the requirement and as such would be open to candidates whom are available on an initial temporary basis with the possibility of progressing into a permanent role.

Key Responsibilities:
Greet all visitors in a friendly and professional manner and direct them to their correct destination.
Ensure all relevant procedures are followed (e.g. filling out the sign in/out book and announcing visitors correctly).
Ensure that the Reception area is maintained to a high standard to create a pleasant and welcoming environment.
Ensure that all telephone calls and general email enquiries are managed in a timely and professional manner whilst maintaining quality service standards.
Receive and sort both incoming and outgoing mail efficiently.
Recruitment (e.g. arranging interviews, responding to applicants etc).
Generating various employee letters and correspondence..
Printing and issuing employment documentation (e.g. contracts, handbooks etc.)
Assisting with new Head Office employee inductions.
Administering and managing employee benefits programmes.
Assisting with the effective management of IoM Work Permits (e.g. application and renewals).
Manage on site and Out of Office information ensuring these are kept up to date and accurate at all times.
Undertake general ad-hoc HR administration duties as and when required.

Skills & Experience:
2-3 years' work experience in an administrative HR support and/or reception role in a service-orientated environment.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Word user knowledge).
Experience of letter writing and proof reading.

Hours & Benefits:
Structured working pattern- core business hours, competitive rate of pay, parking on site.

Job Purpose:
ACA/ ACCA qualified and experienced Audit Manager or Senior Manager, required to join a mid-tier Accountancy practice and undertake a varied accounting and audit role for a broad portfolio of clients. The successful candidate will benefit from a realistic work/life balance, a competitive salary and benefits package, as well as being potentially able to develop broader practical experience.

Key Responsibilities:
Taking a leading role in the Audit and Accounting team, developing and supporting staff to achieve their potential.
Ensuring that work is completed in accordance with appropriate professional and company standards, on a timely basis.
Managing a key client portfolio, developing strong working relationships both externally and internally.
Control of audits in relation to timescales, budgets and risk management procedures.
Preparation of Accounts and ad hoc accounting work, as needed.
Review of work and finalising management reporting.
Assisting with the production and presentation of proposals for new clients.

Skills & Experience:
ACA /ACCA qualified with PQE in Audit.
Used to building a team and supporting their training and development.
Likely to have experience of large audits and complex groups in addition to dealing with complex technical matters, although the role may also provide further scope for broadening experience, as this role will offer a varied portfolio of clients as well as additional accounting and ad hoc reporting responsibilities.

Hours & Benefits:
Full time hours, with additional working hours being an occasional requirement - overtime will be paid. Highly competitive salary and benefits.

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