Home & Broadband Product Manager required to join an expanding Telecommunications Company on the Isle of Man in a permanent capacity. Reporting to the Head of Consumer and working closely with members of the Commercial, Technology, Customer Experience and Regulatory teams you will develop strategies and tactics based on regular research across the region to meet the home and broadband and related service needs of the Consumer and SME market.
You will be responsible for managing the full product lifecycle of fixed line, broadband and associated value added services across the CIIM region to drive new revenue and exceed annual operating plan within the Consumer and SME markets.
You will be responsible for tracking and driving the trading performance of the products in your ownership.
You will take responsibility for managing the lifecycle and catalogue for those products identified as under your management. This includes customer journey, staff training, supporting documentation, and KPI reviews.
You will seek to add value to the business by leveraging company investments to deliver products and services up the value chain, ensuring that both customers and revenues become more sticky and less exposed to external market conditions.
You will work with relevant stakeholders to develop 5 year plans, annual operating plan and forecast for your identified product set and key customer segments.
You will already have and continue to develop strong and professional business communication skills and your abilities as a self starter.
You will be expected to stand in for the Head of Consumer in their absence when requested.
You will be responsible for the development of fixed and broadband products and VAS as well as their related service strategies and solutions, in support of the 5 Year and Annual Operating Plan.
You will develop and maintain relationships with key supplier and account stakeholders.
Skills & Experience:
You will have a proven track record in managing products within the Consumer or SME market.
A good understanding of IT & Telecommunications technologies & the market place.
Strong technical skills and knowledge including: xDSL, G fast, Super MIMO, LTE.
Experience in the production and scheduling of product, commercial and financial plans.
Effective customer relationship management experience.
Self motivated, well organised and effective at communicating at all organisation levels.
Strong written and verbal communication skills presentable at C-Level.
Ability to work in co-operation & collaboration with others to achieve organisational objectives.
Hours & Benefits:
Competitive salary and comprehensive benefits.