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Job Purpose:
Technical Assistant required to join the Advisor Services team of a Global Life organisation to act as a key support to the team, Customer Service Centre, Relationship Management, Regional Offices and Sales Consultants.

Key Responsibilities:
Guide others through the management of complex queries through imparting knowledge.
Act as a buffer to ensure that non-value adding requests are not cascaded into the team.
Responsible for the definition of current business processes through the use of User Guides, Process Guides, Control documentation and any other supporting documents ensuring their accuracy. You may be required to audit against these documents.
Carry out Root Cause Analysis and Problem Solving as required and highlighted by quality data from a variety of sources such as the Quality Tool, Error Log, and Complaints etc.
Conduct technical skills coaching with team members as required in partnership with the Work Place Coaches.
Use in-depth technical knowledge to develop 'first line of defence' mechanisms to support risk framework or Financial Control Initiative (FCI).
Support any business projects and initiatives as required.
Responsible for the accurate and efficient completion of administrative tasks in the relevant area. This may, from time to time, include the allocation of work to colleagues.
Handle any process or system related referrals. Completion of problem solving activities, and making key decisions and recommendations where required.
Complete checking, authorisation and random sampling as required ensuring all customer, regulatory and internal control requirements are met, providing constructive feedback to individuals on errors and provide support to reduce errors.
Ensure that opportunities for process and service improvements are captured and progressed.

Skills & Experience:
Previous experience in Senior administration position within financial services, preferably Life Assurance.
Ability to ensure that opportunities for process and service improvements are encouraged and implemented and best practice is shared.
Good communication skills to liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.

Hours & Benefits:
35 hour working week 9am -5pm, Market rate salary with competitive benefits, Car Parking provided.

Job Purpose:
A Funds & Shareholder Services Administrator is sought by the Fund Division of a large Financial Services Group, based in central Douglas. Joining in a permanent capacity, the role holder will undertake fund processing, checking, valuation and payment services.

Key Responsibilities:
Accurate and timely production of valuations in accordance with accounting standards and legislation.
Liaising with financial institutions where assets are invested on a daily basis.
Input and release of subscriptions and redemptions via online banking systems.
Reconciliation of fund and client accounts.
Ensuring fund-related fees (management, custodian, audit, etc) are settled in a timely manner.
Mail merges and distributions for funds.
Provide accurate & informed responses to customer/audit enquiries.

Skills & Experience:
Previous experience working within Financial Services is essential.
Good working knowledge of CHAPS, BACS, and SWIFT systems, alongside currency cheque collections and negotiations.
Good understanding of financial markets with an ability to place FX deals and instruct on fixed deposits.
An understanding of Compliance and the Regulatory Environment.

Hours & Benefits:
Full time business hours; Attractive salary and company benefits package.

Job Purpose:
The experienced Senior Trust & Company Administrator will be part of a team based in the South of the island, delivering effective and efficient trust and corporate administration services to a diverse client base.

Key Responsibilities:
Responsible for a diverse and complex portfolio of trusts, companies and partnerships including:
Undertaking all day to day administration, bookkeeping and minutes Liaison with clients and intermediaries, attending client meetings as required.
Conducting investment and annual reviews.
Reviewing Bookkeeping records and preparing accounts files to allow for preparation of year-end accounts.
Responsibility for client billing and debt collection.

Skills & Experience:
A minimum of 5 years experience within a Fiduciary Services. Administration Applicants are expected to be working towards or holding a relevant professional qualification such as ICSA or STEP. Strong communication and organisational skills, experienced in building and maintaining positive working relationships with clients and intermediaries.
Positive approach, should be used to working both independently as well as part of a team.

Hours & Benefits:
Full time hours, competitive salary and benefits.

Job Purpose:
Bank Reconciliations Administrator required to join the Finance Team of an International Life Assurance Company.

Key Responsibilities:
Reconciliation of bank accounts and internal control accounts.
Investigation and clearance of outstanding items.

Skills & Experience:
The successful candidate will have 2 years' experience of bank reconciliations ideally within the Life Assurance Industry.

Hours & Benefits:
Business hours, salary dependent on experience.

Job Purpose:
Settlements Administrator required to join the Investments Department an International Life Assurance Organisation on a permanent basis.

Key Responsibilities:
Daily processing, investigating and reconciling of investment transactions.
Liaising with internal and external parties to resolve any settlement issues.
Assistance and resolution of queries.

Skills & Experience:
Previous administrative experience within Financial Services is desirable, preferably within a Life Company.
Minimum of 2 year experience in Financial Services.
5 x GCSE (or equivalent) grade C or above English and Maths.

Hours & Benefits:
Market rate salary, competitive benefits, full time business hours, Douglas based employer.

Job Purpose:
A Financial Crime Analyst required to join a leading international Life Assurance business on a permanent basis. The role holder will have an awareness of fraud detection techniques and will be able to engage effectively with business stakeholders to deliver Financial Crime developments in an appropriate manner, resulting in value added risk management practices and reporting solutions.

Key Responsibilities:
Assist in ensuring supported legal entities are protected against potential criminal activity by providing specialised forensic detection and investigation services.
Monitoring of Politically Exposed Persons (PEPs) and any remedial work required to ensure this process is fully controlled and meets the regulatory expectation, guidance and procedures.
Review of all client screening results.
Other work may include investigation, documenting and reporting of all suspicious activity relating to financial crime, reviewing complex high profile, high value business and other case specific matters including requests for information from regulators, production orders, restraining orders, requests for information from tax authorities or other government bodies, bespoke reviews in order to establish trends of financial crime.
Maintain detailed knowledge of all operational functions, including key processes and controls across all businesses.
Development of knowledge in relation to specific commercial expectations in the various regions to support the high risk, HNW business.
Assist with the production of management information of any financial crime activity for the business.
Maintaining key relationships with operational areas to ensure all investigations are conducted in an open and constructive manner.
Developing and maintaining close relationships with law enforcement and other external parties.
Developing and maintaining close working relationships with key personnel in relation to reviewing and advising on complex cases.

Skills & Experience:
5 GCSE's or equivalent at Grade C or above, including English and Maths.
Preferably holding or working towards a relevant professional qualification.
Good experience in Financial Crime disciplines.
Experience in defining and delivering quality reporting.
Strong analytical and relationship building skills.
Planning and organisational skills.

Hours & Benefits:
Competitive rates of pay, structured working pattern- core business hours, parking on site.

Job Purpose:
Dealing Administrator required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will report to the Dealing Manager, this position is primarily responsible for inputting dealing instructions in line with dealing procedures and to provide a pro-active, customer focused service to internal and external customers.

Key Responsibilities:
Process dealing instructions for personalised and pooled portfolios, in accordance with set procedures.
Ensure all deals are input to the system timely and accurately.
Working closely with custodian's, and Fund Managers to ensure all deals placed will deal and settle correctly.
Deal with Client/IFA queries relating to the trade placement process within agreed service standards.

Skills & Experience:
Previous experience within a Life Assurance Organisation is essential.
Previous Investments experience is essential, previous Investment Dealing experience is highly desirable.
A minimum of 5 GCSE's at Grades A*-C including English and Maths.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
Senior Corporate Administrator required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will report to the Investments Manager, this position is primarily responsible for the processing of Corporate Actions, in line with current procedures and objectives to provide a pro-active, customer focused service to internal and external customers.

Key Responsibilities:
Processing of all Corporate Action notifications received on a daily basis, to include contacting policyholders and IFA's. All decisions to be responded to our Custodian within the set deadlines and any changes to asset holdings reflected correctly
Pro-active chasing for updates for any suspended/illiquid assets and providing this information both internally and externally.
The Role will have a significant position in the relationship with key external parties including Custodians, Fund Management Groups and also with the developments to contribute to Departmental Projects and increase automation and efficiency across the Department as a whole.
Deal with Client/IFA queries relating to outstanding corporate action events.

Skills & Experience:
Ideally a minimum of 3 years experience in an Investment environment working with Corporate Actions and Dividends. Appropriate qualifications (IAQ/SII) or a willingness to work towards completion would be advantageous.
Knowledge of financial instruments such as Bloomberg and other industry standard tools and an experienced user of Microsoft Office, in particular Excel, Word, Mail Merge.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
Customer Relations Manager required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will be responsible for efficiently monitoring complaints, ensuring that they are dealt with in the most appropriate and efficient manner, whilst adhering to relevant legislation and procedures, the role holder will also be responsible for managing the work flow of other team members.

Key Responsibilities:
First line contact and support for all complaints received. To communicate effectively to ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
To ensure complaints are investigated and resolved in a timely manner either verbally and or through written communication in line with business and regulatory guidelines and requirements.
Communicating clearly, effectively and appropriately, using different communication methods e.g. phone, letter, and e-mail.
Ensure that departmental procedures and Compliance regulations are met.
Turnaround and response times are achieved and / or exceeded.
Complaint records are correctly maintained and all necessary information is recorded, providing a clear and concise audit trail with all correspondence included.
To liaise with colleagues ensuring that clients / brokers are kept fully informed of progress at all times.
To conduct root cause analysis on a regular basis to prevent reoccurrence and to use as a learning opportunity for teams across the business.
To liaise/report to Management on a weekly basis and report on the level of customer complaint resolutions.
To provide complaint trends and communicate lessons learnt to the manager, so service levels can be improved.
Identification of patterns or trends by way of quality assurance checks.
Preparation of quarterly reports for the Operations Committee and Risk & Compliance Committee.

Skills & Experience:
Broad knowledge of the compliance and legislative framework surrounding Life Insurance with a particular focus on the regulation surrounding the handling of complaints.
Awareness of strategic and corporate issues to enable effective communication.
Good market and commercial awareness.
Strong planning and organisational skills.
Strong communication skills both verbal and written.
Strong influencing skills.
Ability to maintain composure in pressurised, stressful and uncertain situations.
Ability to listen, communicate and challenge effectively at all levels of business.
Ability to think from customer's perspective.
Good interpersonal skills.
Ability to use root cause analysis to drive improvements.
Strong report writing skills.
A minimum of 5 years' experience of working in the Life Assurance industry preferably in a Complaints orientated background.
5 GCSE's including Maths and English at Grade A-C.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
A Part qualified Accountant (ACCA) or AAT qualified candidate who is looking to complete ACCA studies, is required by an International Life Assurance Company in a new role within the Finance team. The role will support the Fund Accountant in delivering over 100 Fund Accounts, that need to be prepared and audited on an annual basis. This role will involve the preparation of less complex accounts, also assisting with the day to day monitoring of funds.

Key Responsibilities:
Supporting the Fund Accountant in delivering over 100 Fund Accounts, annually
Managing the preparation of less complex accounts and assisting with more complex accounts.
Day to day monitoring of funds.
Interrogating data, reconciliation of discrepancies, providing current financial information in a timely manner.
Able to mine and extract specific MI to support financial decisions.

Skills & Experience:
Either AAT qualified or part-ACCA qualified, and looking to complete ACCA studies.
Advanced Excel skills and ideally experience of Access, with an ability to mine and extract data sets.
Strong analytical skills and a proactive approach, used to working in a timely and accurate manner to meet deadlines.

Hours & Benefits:
Full time, salary competitive in line with experience and level of qualification.

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