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Job Purpose:
An Administrator is required to join the Existing Business department of an international Life Assurance provider based at the Isle of Man Business Park. Joining in a permanent capacity, the role holder will process all account servicing items within agreed timescales.

Key Responsibilities:
Ensure that all Trust, Trust amendment, standard assignment, and fund advisor requests are processed to a level of 98.5% accuracy and above.
Process all change of broker and client change of address requests.
Ensure service levels are maintained by processing oldest work items as a priority each day.
Adhere to all AML and third party payment guidelines.
Provide a work position at close of play each day.

Skills & Experience:
Study towards the attainment of FA1 is desirable but not mandatory.
Minimum of 5 GCSEs (inc. English & Maths) at Grade C or above.
Previous experience within Life Assurance would be highly advantageous.
Able to maintain high level of accuracy to avoid any cost to the company through errors.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; market rate salary commensurate with skills and experience; full company benefits package.

Job Purpose:
An Administrator is required to join the Claims department of an international Life Assurance provider based at the Isle of Man Business Park. Joining in a permanent capacity, the role holder will process all account claims and withdrawal transactions within agreed timescales.

Key Responsibilities:
Ensure all AML and third-party payment guidelines are adhered to.
Process all claims transactions with 100% accuracy.
Ensure all dealing instructions are properly authorised and passed to the Dealing department within the agreed daily deadline.
Log all post received appropriately to company systems.
Assist with account reconciliations where necessary.

Skills & Experience:
Minimum of 5 GCSEs (inc. English & Maths) at Grade C or above.
Previous experience within Life Assurance would be highly advantageous.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; market rate salary commensurate with skills and experience; full company benefits package.

Job Purpose:
Execution Support & Helpdesk Analyst required to join the online Helpdesk team of an International bank. The role holder will provide high quality customer service, acting as a key point of contact to resolve clients' queries.

Key Responsibilities:
Providing technical assistance and support to general inquiries.
Liaising between clients, internal teams and relationship managers.
Processing internal payments on behalf of clients.

Skills & Experience:
1-2 years experience in delivering high quality customer services.
An understanding of investment types and the end to end process of a transactions in desirable.
Excellent communication skills.

Hours & Benefits:
Full time hours, market rate salary with benefits package. Full training will be given.

Job Purpose:
A Retail Sales Advisor with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider on an initial contract basis with the potential to progress into a permanent role. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required.

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products.
Able to clearly provide information for customers to make informed decisions.
Process all orders and work within targets set by the company.
Fully competent in the use of computerised systems.

Skills & Experience:
Excellent level of personal presentation; giving a professional impression, as well as providing an efficient sales service to customers.
Previous experience in a Retail sales role, with an understanding of modern retail technology.
Able to demonstrate and sell products and services which comprise the mobile and residential services portfolio.

Hours & Benefits:
37.5 hours a week, Monday to Saturday.

Job Purpose:
An experienced Life Assurance professional is required to join an international Life Assurance company based in central Douglas on an initial contract basis to undertake the role of Claims Supervisor. The role holder will oversee a team of individuals ensuring that they deliver a direct service to clients and IFAs by processing all servicing requests within specified times.

Key Responsibilities:
Monitoring team workload throughout the day.
Mentor and develop all levels of new members to the team, providing feedback to the supervisor to be used in annual review.
Check work completed by other team members.
Identify, log, investigate, and resolve complaints.
Deal with client and IFA queries over telephone, email, and fax.

Skills & Experience:
Minimum of 2 years in a Senior Claims role within Life Assurance.
Strong knowledge of MS Office applications (Word, Excel, Outlook).
Excellent planning and organisational skills.
Good understanding of KYC/AML requirements.
Excellent verbal and written communication skills, with the ability to draft letters/faxes.

Hours & Benefits:
Full time business hours from 9am-5pm (35 hour working week); very competitive salary and company benefits package.

Job Purpose:
Out of Hours Call Operator required to join a leading Utilities Company on an initial temporary basis. The role holder will be responsible answering emergency calls during the out of hours periods for IOM, Jersey and Guernsey offices.

Key Responsibilities:
Responsible for answer the telephone regarding emergencies, ensuring calls are logged and assigned to an engineer.
Accurately update database to ensure all details are input correctly.
Liaising with other emergency services where appropriate.
Additional administration duties to be completed whilst phone lines quiet.
Handing over ongoing work between shifts.

Skills & Experience:
No formal qualifications are required, however experience working in a call centre environment is essential.
Must have excellent customer service and communication skills.
Must be a responsible and professional individual who has the ability to work using their own initiative.

Hours & Benefits:
Out of hours shifts, predominantly night shifts. Competitive rate of pay. Douglas based office, on site car parking.

Job Purpose:
Permanent position as Policy Servicing Administrator, sought by international Life Assurance company, responsible for processing all client and IFA servicing requests.

Key Responsibilities:
Dealing directly with external client and IFA policy servicing enquiries.
Vetting & processing policy assignments, Trust requests, and Notices of Interest.
Checking and applying complex work items, from premium payments to policy withdrawals.

Skills & Experience:
Minimum 2 years previous experience within Life Assurance, ideally within a similar position.
Considerable experience in a customer facing administration role.
Good working knowledge of AML/KYC regulatory frameworks.
Excellent verbal and written communicator.
A minimum of 5 GCSE's at grade C or above, including English and Maths.

Hours & Benefits:
Competitive rates of pay and good company benefits, 35 hour working week, based in Douglas.

Job Purpose:
Senior Statutory Administrator required for a Trust organisation to complete administrative assignments to a consistently high standard, within agreed timescales. The post holder will have demonstrated an enthusiasm to develop their understanding of company and trust administration, offshore products, services, legislation and regulatory issues.

Key Responsibilities:
Day to day administration tasks for the submission of statutory annual returns including the necessary submissions required under the Beneficial Owners Act.
Filing of statutory forms as and when required.
Update the statutory systems for bulk changes to statutory records as and when required.
Deal with administration tasks relating to AGM/EGM of companies where required.
Assist with the administration of F registered companies.
Deal with statutory and administration tasks relating to dissolutions of entities.
Develop business like relationships with both the Client Centre and Control Room
Become an expert on KYC/CDD policies and procedures in order to ensure absolute compliance with KYC procedures in order to support the Client Centre in maintaining knowledge of the Client business.

Skills & Experience:
A minimum of 3 years experience in a similar position.
Hold either A-Level's, a degree or equivalent qualifications and have a willingness to study for a relevant professional qualification.
Good organisational and time management skills, applied to a basic knowledge of the mechanics of company and trust administration.
An ability to take responsibility for the completion of work within the engagement while staying alert to potential issues that need disclosing to the Technical Delivery Manager.
Manage own workloads and priorities and to work to specific deadlines as agreed to with the team member responsible for the client.

Hours & Benefits:
Market rate Salary and company benefits package.

Job Purpose:
Senior Administrator is required to join the Investments Department in a leading Life Assurance company based in the South of the island, on an 11 month fixed-term contract.

Key Responsibilities:
Support the approval process of new funds for the FPI investment platform and production of quarterly MI and Investment Committee papers.
Liaise with outsourced vendors, custodians and contractors to ensure regular fund information is correctly reflected and updated timely and accurately.
Ensure customer facing documentation and fund database contain accurate information.
To provide technical data to support the production of various monthly investment bulletins on 'funds' sites.
Support the Asset Services funds team though cross training and knowledge sharing.

Skills & Experience:
Minimum 2 year's experience within Financial Services, in a similar role is essential.
Minimum 5 GCSEs, including English & Maths, at grade C or above.
Familiarity with MS Office products (inc. Word, Excel, and Outlook).

Hours & Benefits:
Full time business hours; market rate salary;11 Month temporary contract.

Job Purpose:
Investments Administration Dealing Supervisor/Manager required to join an expanding Wealth Management business on the Isle of Man in a permanent capacity as their Investment Administration Executive. You will be primarily responsible for leading and controlling the Dealing team within the Investment Administration Department, managing and organising all of the tasks undertaken by the team.

Key Responsibilities:
Leadership and motivation of the team in order that all their objectives are successfully achieved.
Monitor performance and progress towards objectives, take appropriate action to remedy issues arising and deal with the personnel matters within the team.
Authorisation of transactions, representing the department in forums, building relationships with intermediaries and third party service providers.
Responsible for the controls within the Dealing Team, together with identifying and reporting on Key Risk Indicators.
Project work that impacts the Dealing Team and will provide support to the Head of Investment Administration as required.

Skills & Experience:
Significant experience in a similar dealing/investments operations supervisory position.
Extensive knowledge, both technical and operational, of the procedures and processes within the Investment Administration Department.
Possess good people management skills, meeting regularly with staff to review progress, documenting any comments and following up on action points.
Strong project management skills with the ability to analyse business processes and procedures suggesting and implementing improvements.
Passed, or be studying towards, a suitable investment administration qualification at level 3 or above such as the Investment Operations Certificate (IOC), formerly known as the Investment Administration Qualification (IAQ), or an equivalent investment related qualification.

Hours & Benefits:
Market rate salary and comprehensive benefits.

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