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Job Purpose:
An Administrator is required to join the Pensions division of an established International Financial Services Group based in the South of the Island, in a permanent capacity. The role holder will assist on all day-to-day administrative tasks within the Pensions team.

Key Responsibilities:
Review new pension application packs and process account opening forms.
Draft minutes for trustee approval.
Deal with a variety of client enquiries, liaising with scheme providers where necessary.
Bookkeeping of receipts and payments using Viewpoint.

Skills & Experience:
Minimum 2 years previous experience within an administrative role.
Able to deliver excellent client communication, both verbal and written.
Working knowledge of MS Office packages, inc. Word, Excel, and Outlook.
Good understanding of Risk Awareness, particularly regarding trustee fiduciary responsibilities, KYC, and Due Diligence.

Hours & Benefits:
Full time business hours; competitive salary and attractive benefits package.

  • Experience Dependent
Job Purpose:
Software Developer permanent opportunity in the Isle of Man to join an international life company, to join their development team using predominantly Microsoft technologies.

Key Responsibilities:
As part of the small development team using Microsoft technologies you will enhance and support the offshore investment application portfolio.

Skills & Experience:
At least five years experience in a development capacity, including a minimum of three years proven development with OOAD and .Net technologies.
Knowledge of the Software Delivery Life Cycle process and working within an application delivery methodology.
Experience in all phases of design, estimation, development, implementation and ongoing support of quality, software solutions.
Experience of IT systems / operations architecture and developing n-tiered applications using core technologies:
C#, T-SQL, HTML, XML, LINQ, VB6.
.Net Framework (Win-forms, ASP.net, web services, WCF), ADO/Entity Framework, Enterprise Library, unit testing frameworks, mocking frameworks.
IIS, TFS and SharePoint.
SQL Server, SSIS.
SSRS and Crystal Reports.

Hours & Benefits:
Experience dependent rate salary and comprehensive benefits.

Job Purpose:
Experienced Project Manager required to lead a team of project management professionals in the delivery of our portfolio of projects. The Portfolio Manager is the first point of contact for the overall project portfolio. They provide partnership services to senior management teams and teams of people engaged in the delivery of projects, ensuring common understanding of portfolio parameters and expectations.

Key Responsibilities:
Leads the team of PMOs, project managers and change managers, setting objectives and reviewing performance to ensure that people have the necessary capability and understanding to deliver their individual and the teams objectives.
Ensure the continued adoption of clear, transparent and effective methods of project delivery and portfolio governance in line with methodologies.
Lead the annual planning process, working alongside stakeholders to identify demand and balance against priority and capacity.
Acts as gatekeeper of the portfolio plan, protecting key projects and ensuring transparency of demand. Provides regular retrospective 'status against plan' assessment of facts and communicates key messages to senior stakeholders and decision makers, including delivery performance, and resource load to ensure appropriate project oversight.
Participates in reviews of priority projects to assure delivery, reflect senior support, leadership and sharing of key learning.

Skills & Experience:
10 + years in a project related profession.
An APMG, or OGC project professional accreditation is desirable, such as p3o (Portfolio Programme or Project Offices) or MoP (Management of Portfolios) .
Ability to work with colleagues in both technical I.S. and business focused role
Comfortable to work with colleagues across all levels of seniority
Ability to maintain calm under pressure and persevere during set-backs
Effective negotiation skills as required to engage with peers and team colleagues to ensure provision of excellent service.
Competent user of MS Office suite of products

Hours & Benefits:
Competitive pay rate, parking on site, full time- business hours.

Job Purpose:
Multiple Administrators required to join an established Financial Services group on a permanent basis. The role holder will be responsible for operating as a member of the Life and Pensions Operations Team to provide support to introducers and Policyholders in order to develop and offer superior levels of service across all Life and Pensions products. To understand the needs of, and to develop positive relationships with Life and Pension clients and their financial advisers.

Key Responsibilities:
Provide administrative services to internal departments and sales team.
Provide a superior level of customer support when dealing with client and intermediary queries.
Deal with new business and policy servicing enquiries in line with existing procedures and checklists.
Have involvement in departmental projects.
Process investment dealing instructions and corporate actions in a timely manner.

Skills & Experience:
Previous experience New Business and/or Claims administrative experience.
Working knowledge of administrative systems is essential.
Excellent communication and customer service skills.
Knowledge of international finance sector, in particular life assurance and pensions, is desired.
Competent in using Microsoft applications.

Hours & Benefits:
Competitive salary.
Full time, business hours.

Job Purpose:
An IT Generalist is sought by a Fitness and Medical Research & Manufacturing company in a permanent capacity for an extremely varied role.

Key Responsibilities:
Assist in customer software support and computer software testing.
Online and social media marketing, including web design.
Travel to fitness and medical expos in the UK when required.

Skills & Experience:
Exceptional IT skills, ideally with a relevant IT qualification or degree.
Comfortable with all MS Office packages and web design applications inc. Wordpress.
Experienced in social media marketing campaigns.
Understanding of compliance and the regulatory framework within Fitness & Medical sector.

Hours & Benefits:
Market-rate salary; full time core business hours; Ballafletcher-based.

  • Highly Competitive
Job Purpose:
IT Systems Analyst required to join a busy Systems Analysis and Testing team within a leading Life Assurance Organisation.

Key Responsibilities:
Conducting analysis and producing clear documentation, including technical specifications and test documentation.
Identifying and managing test related issues throughout the development lifecycle.
Taking ownership for delivering accurate estimates of time and resources for assigned test phases, including dependencies, risks and assumptions.
Communicating progress against plan for any work packages assigned.
Representing the Systems Analysis and Testing team on corporate projects.

Skills & Experience:
Experience working in a similar role is essential, ideally within a life assurance environment.
The ability to generate and follow comprehensive test plans.
Strong analytical and problem solving skills.
Excellent written and verbal communication skills.
The ability to work to tight deadlines under pressure.

Hours & Benefits:
Attractive salary and benefits package.
Full time business hours.

Job Purpose:
An Investment Control Administrator is sought by an international Life Assurance company based in central Douglas, on a permanent basis. The role holder will source, verify, investigate, and calculate fund prices, and process corporate actions.

Key Responsibilities:
Completion of the daily pricing and corporate actions processes, and associated reporting.
Manage 3rd party relationships with fund managers, custodians, and data vendors.
Assist with reconciliations and data cleansing activities.
Accurately calculate prices manually when required.

Skills & Experience:
Minimum of 2 years previous experience in Financial Services, ideally within Life Assurance.
Experience working within an Investment Operations-related role.
Proven experience of dealing with external parties such as fund managers and custodians.
Detailed knowledge of MS Office applications, including Word, Excel, and Outlook.

Hours & Benefits:
Competitive salary and good company benefits package; full time business hours based on a 35 hour working week.

Job Purpose:
Multiple opportunities for Business Analysts to join an established Life Assurance Organisation on a long term contract basis. The role will be GDPR focussed, with the successful candidate being responsible for working towards regulatory deadlines.

Key Responsibilities:
To play a key role in the methodical investigation, analysis, review and documentation of all business functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.
The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems.

Skills & Experience:
A proven track record in a similar BA role.
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA is highly desirable.
GDPR knowledge of best practice.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills.
Systematic and logical.
Good problem solving skills in order to resolve issues quickly and effectively.
Ability to meet individual targets and goals with accurate results.
Experience of formal system analysis and design methodologies.
Basic SQL Skills.
Ability to produce effective solutions to complex problems.
Data Analysis Skills.
Functional Specification Skills - ability to translate business requirements into detail functional requirements that can be used for the development of new software.

Hours & Benefits:
Excellent rate of pay- market competitive, full time working pattern- core business hours, central Douglas based.

Job Purpose:
Bank Reconciliations Administrator required to join the Finance Team of an International Life Assurance Company.

Key Responsibilities:
Reconciliation of bank accounts and internal control accounts.
Investigation and clearance of outstanding items.

Skills & Experience:
The successful candidate will have 2 years' experience of bank reconciliations ideally within the Life Assurance Industry.

Hours & Benefits:
Business hours, salary dependent on experience.

Job Purpose:
Permanent opportunity for a Complaints Investigator to join an international life organisation based in Douglas, the successful candidate will Co-ordinate the Complaint, Pre-Litigation and Litigation process from outset to completion.

Key Responsibilities:
Manage and co-ordinate the delivery of effective and accurate processing of significant complaints in a timely manner.
Ensure significant complaints are managed in accordance with the Complaints Handling Manual.
Report breaches of the significant complaint process in a timely manner.
Maintain a close working relationship with HASL Operations.
Collate high level and important documents into each Significant Complaint folder such as policy terms and conditions and valuation statements, etc.
Prepare a file note (full file history).
Run daily check reports to ensure that Group Legal is aware of the current position with a Significant Complaint, i.e., monitor all incoming and outgoing correspondence for each Significant Complaint and actions undertaken by HASL on each Significant Complaint to ensure no inconsistencies.

Skills & Experience:
A minimum of 3 years unit linked life assurance experience.
Working with senior management, internal & external customers.
Project management skills.
Uses own initiative.
Good level of competence with Microsoft Office including, Word, Excel, PowerPoint and Outlook together with good use of Internet for research purposes.

Hours & Benefits:
Office hours and competitive salary and benefits package.

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