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Job Purpose:
HR professional required to join a growing commercial business on the Isle of Man in a permanent capacity as their HR & Business Support Manager. Primarily a full time role, depending upon the applicant this could be undertaken on a reduced hours basis.

Key Responsibilities:
Manage the day-to-day HR function by providing practical, consistent and proactive support, direction and advice on HR policies and procedures, employment legislation, recruitment and staffing, performance management, pay and benefits, training and best practice HR management.
Provide business support to the Board, Managing Director and Senior Management Team.

Skills & Experience:
Minimum 3 years experience generalist HR management experience.
CIPD qualified or equivalent.
Up to date knowledge of IOM employment legislation.
Excellent communication, interpersonal and organisational skills.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
A Permanent position within an International banking organisation for a Service & Sales Trainer . The role holder will motivate and lead accreditation training for a team of new recruits or newly cross trained executives to handle customer calls in a contact centre environment.

Key Responsibilities:
Classroom training and coaching of trainees and peers .
Leads projects with cross functional team members.
Communicates the companies values and goals to others clearly and consistently to build engagement and an inclusive, high performing, customer-centred culture.
Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Ensures process training is completed in accordance with the training plans.
Completes all administrative tasks including material duplication, manual assembly, supplies requisition, certificate completion, schedule preparation, room readiness and applicable tracking and reporting of information.
Skills & Experience:
Previous experience working in a Banking contact centre environment
Coaching experience is desirable but not essential.
Ability to find ways to continually improve the service delivered to customers.
A flexible and adaptable approach to change and will support others to respond in a similar way.
A track record of achieving targets and expectations whilst supporting and encouraging others to do the same.

Hours & Benefits:
Business hours.
Salary is dependent on experience.

Job Purpose:
HR Generalist required within a financial services operation on a permanent full time capacity, reporting to the HR Manager you will be accountable for performing HR-related duties.

Key Responsibilities:
Maintenance and management of personnel files and other HR records in a highly confidential and professional manner.
Accurate recording of all absences, maintaining relevant paperwork and liaison where necessary to ensure consistency and fairness across the Group.
Process all new starter and leaver documentation, including Induction preparation
Assist the HR Manager with, management of probation periods, maternity, paternity and other leave as necessary.
Support and assist the HR Manager, Line managers and Directors with all aspects of the recruitment process, including preparation of job adverts and liaising with employment agencies.
Co-ordinating all new work permit & Visa applications and ensuring annual renewals are submitting according to the appropriate timelines.
Working with the HR Manager to support and develop staff and be the first point of contact for HR matters.
Provide support to the HR Manager with the annual and interim appraisal process.
Assist with all learning and development requirements, and assist staff training where necessary.
provide guidance on any people related queries, ensuring issues are dealt with fairly and consistently, adhering to IOM & SA Legislation, with support from HR Manager.

Skills & Experience:
A Minimum of 5 years' experience working in a HR Environment, covering a broad range of HR Disciplines.
CIPD Level 3/5 Certificate qualified (or working towards), and/or relevant Degree.
Good understanding of HR Good practice guidelines & legislation/regulations within the UK/IOM and SA.
A passion and understanding of HR working practices with strong knowledge of the recruitment, selection and staff on boarding processes.
Hours & Benefits:
37.5 hours a Week with flexible start times.
Competitive salary and benefit package.

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