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Job Purpose:
Account Manager/Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

  • Dependent on Experience
Job Purpose:
IT Support Operations Administrator required for a retail and distribution organisation to provide first & second line support for internal and remote users.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Actively participate in IT based projects covering hardware, software and business applications.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.
To ensure the Anti-spam / Antivirus is updated and correctly configured on all systems and highlight any threats and suggest corrective actions.
Gather information and create reports within key systems for users based on specifications provided (Advanced Excel, Jet Reports, SQL).

Skills & Experience:
A minimum of 3 years experience in a similar support position.
Ideally MCSA qualified or currently studying for this qualification.
IT Application Knowledge - Ability to explain how IT Applications support business processes and performance. Knowledge of how a wide range of IT Applications interact with each other and key dependencies.
IT Process Knowledge - Understanding of the full range of IT Processes and service provider areas that are required to evaluate, select, design, build, implement and monitor IT solutions.
Desktop Support - Provides support for a wide range of the Companies IT Applications, Technologies and IT environments across all business units on a global basis.

Hours & Benefits:
This role operates two shifts patterns 8am-4pm and 10am-6pm and an on-call rota system. Salary dependant on experience plus an additional on-call allowance.

Job Purpose:
Graduate Systems Developer, responsible for developing, delivering, and maintaining reliable business applications, sought by international Life Assurance company.

Key Responsibilities:
Complete design of business applications using system templates and tools.
Work as part of a team to assist on design of components for larger business systems.
Design, code, and test programs and scripts and ensure full implementation of software.
Administer the recording of activities, logging of results, and documentation of all technical activity undertaken.

Skills & Experience:
Computer software related degree or equivalent experience.
Experience of working within software development using Agile & Waterfall (V).
Previous experience within an IT environment or within Life Assurance would be beneficial.

Hours & Benefits:
Market rate salary in line with experience, full company benefits, full time business hours.

  • Dependent on Experience
Job Purpose:
Shared Services Delivery Specialist required for a banking organisation, responsible for ensuring the delivery of core HC transactional / administrative and consulting service. The role includes building effective relationships with key customer stakeholders, supporting and driving the WIN HC service offering, ensuring efficient and quality service delivery.

Key Responsibilities:
Build and foster internal stakeholder relationships in order to ensure appropriate buy-in and client engagement at all times.
Ensure WIN HC service deliverables are met, ensuring procedure and compliance controls are followed.
Drive continuous improvement initiatives around WINCHCSS or WINHCSS service delivery - initiating, implementing and tracking continuous improvement initiatives through to delivery and until they become "business as usual".
Provide day-to-day delivery and management of processes, data, systems, administration and support.
Highlight the quality and risk regarding service processes and events, ensuring that agreed control procedures are implemented and followed.
Provide accurate turnover reports for the Win business, including overall turnover and regretted turnover analysis by maximising use of the data held within the system.
Ensure adherence to local legal requirements, company policy and industry practice as it relates to payroll, for example with regards to tax payments, social contributions and statutory reporting requirements that need to be met.
Support the SA Payroll Finance team on the reconciliation of all payroll related third party payments and ensure that third parties are accurately paid on time.

Skills & Experience:
Previous experience in a similar role with specific experience in SAP.
3-4 Years Experience End to End understanding of Reconciliations and Financial aspects of Payroll Administration.
Knowledge of HR Policies & Procedures.
Knowledge of Country legislation pertaining to the Payroll.

Hours & Benefits:
Business hours.
Salary dependant on experience.

Job Purpose:
IT Technical Support Engineer required to join a Gaming company based in Douglas.

Key Responsibilities:
Installing and configuring hardware operating systems and application.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all levels.
Deliver work within challenging deadlines.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

Job Purpose:
IT Support Administrator required to provide technical support to staff within and outside the I.T. department, including input into the development and implementation of hardware, software and telecommunications strategies.

Key Responsibilities:
Act as a point of contact to all internal users and clients for all IT related problems including hardware, software, systems and telephones.
Accurately detail call log history, providing updates when applicable and ensuring all calls are dealt with efficiently, effectively and to satisfactory conclusion.
Ensures the resolution of specific technical IT related problems, identifying root causes and taking action personally or liaising with external suppliers in order to implement corrective action.
Establish & maintain effective working relationships with Key Stakeholders and suppliers in order to achieve a high standard of customer service to both internal and external customers.

Skills & Experience:
Ideally a minimum of 3 years experience in a Corporate IT Department or IT Service Company with a strong focus on core infrastructure services, a competent multi skilled individual.
Good understanding of IT practices, procedures, concepts and principals, especially those related to security and customer satisfaction.

Hours & Benefits:
Business hours and Competitive salary.

Job Purpose:

IT Software Engineers required for a leading technical specialist in the eGaming sector.

Key Responsibilities:

The operation and recovery of hardware and software systems.

Providing on-going IT solutions across multiple products and platforms.

Developing and maintaining client relationships.

Skills and Experience:

Candidates should have demonstrable experience in Windows Server applications, MCSE 2012 (SQL server track).

Knowledge of virtualisation technologies and IT infrastructure.

Excellent career opportunities to join a rapidly expanding team.

Hours & Benefits:

Excellent package

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