IT Support Administrator required to provide technical support to staff within and outside the I.T. department, including input into the development and implementation of hardware, software and telecommunications strategies.
Act as a point of contact to all internal users and clients for all IT related problems including hardware, software, systems and telephones.
Accurately detail call log history, providing updates when applicable and ensuring all calls are dealt with efficiently, effectively and to satisfactory conclusion.
Ensures the resolution of specific technical IT related problems, identifying root causes and taking action personally or liaising with external suppliers in order to implement corrective action.
Establish & maintain effective working relationships with Key Stakeholders and suppliers in order to achieve a high standard of customer service to both internal and external customers.
Skills & Experience:
Ideally a minimum of 3 years experience in a Corporate IT Department or IT Service Company with a strong focus on core infrastructure services, a competent multi skilled individual.
Good understanding of IT practices, procedures, concepts and principals, especially those related to security and customer satisfaction.
Hours & Benefits:
Business hours and Competitive salary.