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  • Highly Competitive
Job Purpose:
Permanent opportunity for an IT graduate / college leaver within a Douglas based IT provider. The role holder will support the business in delivering a high standard of technical customer service to their clients.

Key Responsibilities:
Answering initial calls from clients.
Assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Visiting client premises and troubleshooting technical issues.

Skills & Experience:
A recent relevant IT qualification either a degree or BTEC.
Committed to delivering customer service to a high standard.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.

Job Purpose:
Graphic Designer required to join an expanding Marketing team within a Wealth Management organisation. Reporting to the Digital Marketing Manager you will assist in managing and growing the Corporate Identity and brand.

Key Responsibilities:
Accountable for graphic design requirements for the Group, producing offline/online creative assets.
Prepare work to be accomplished by gathering information and materials and plans concept by studying information and materials.
Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Obtains approval of concept by submitting rough layout for approval.

Skills & Experience
A minimum of 3 years' experience in Graphic Design producing offline/online creative assets, previous experience working for or with a financial services business is desirable.
The ability to effectively carry out design in accordance with a corporate style guide.
Effectively managing a number of design items, while carefully working to deadlines.
Experience with the set up and management of print items.
Competent with InDesign, Photoshop and Illustrator - full proficiency and Microsoft Office (Word/PowerPoint in particular)

Hours & Benefits:
40 hour week, with flexibility on hours worked.
Competitive salary and benefits package.

Job Purpose:
Account Manager/ Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
IT Support professional required to join an established Wholesale and Distribution group on an initial temporary basis as an IT Support and Operations Administrator. The role holder will be responsible for Working as part of a team providing first & second line support for internal and remote users. This will involve working a shift pattern to provide essential cover from Monday to Friday 0900 - 1700. Responsibilities for specified IT systems as agreed with management, including support for hardware, systems software, applications and telephony services.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Ensuring Start/ End of Day and Operational procedures are completed, as part of shift pattern.
Checking for any out of tolerance errors and recording, resolving correctly and escalating if needed. This includes that backups for all systems have been successful.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.

Skills & Experience:
Thorough knowledge of Windows XP and Microsoft Office products.
A working knowledge of Windows Sever 2003 and Active Directory would be an advantage.
Knowledge of IT security principles (Server, Networking etc).
Technical expertise relating to the installation of user IT hardware, [workstations, printers etc] and other related IT product.
A knowledge of Vmware, Storage Area Networks and Networking would be an advantage.
Telephone System - support / administration. Good knowledge of Excel and advanced formulas.
Understanding of database structures and reporting principles.

Hours & Benefits:
Competitive rates of pay, shift based working pattern required to cover core support times, parking on site.

Job Purpose:
Experienced Systems Developer required to join an established Financial Group on a long term contract basis. The successful candidate must have a proven track record in a similar role as well as having strong technical knowledge of .Net and or C# functions.

Key Responsibilities:
Undertake the following elements of the systems development processes; programming, system testing, acceptance testing support and implementation.
Contribute to the processes of system design and technical specification.
Participate in the provision of regular support of the application systems and underlying information technology infrastructure to provide agreed availability, reliability and performance. Also undertake the operation of regular system batch and housekeeping processes so as to complete all such tasks in an accurate and timely manner.
Provide input into the development, improvement and implementation of effective methods and procedures relating to the systems development aspects of the overall systems development lifecycle. Contribute to improving methods and the provision of services throughout the Information Systems Department.
Obtain and maintain a strong knowledge of the technical structure and operation of key business systems. Also maintain an appreciation of business objectives, practices and regulatory requirements relevant to the company business and apply this knowledge to ensure the delivery of business focused systems.
Develop and maintain a good level of technical knowledge relating to software products and system development methods currently in use within the Company and keep abreast of current and future developments in these areas that could be beneficially employed in the future.

Skills & Experience:
Minimum of two years' experience in relevant systems development technology.
General knowledge of all aspects of information technology infrastructure hardware and software and an appreciation of current developments in information systems.
VB6 - Good visual basic skills
.NET - VB.Net and or C#
SQL - Good SQL, more specifically SQL server 2008, skills
HTML
JavaScript
VBScript
ASP.NET and ASP
Knowledge of IIS (Internet Information Services) or AIA and Oracle

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based central Douglas.

Job Purpose:
Multiple opportunities for experience Software Tester's to join an established and further growing Financial Group on a long term contract basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented. The System tester plays an essential role in managing the risks associated with IT systems, which include financial and reputational risk.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A minimum of 1 years experience in a Software Tester role.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

Job Purpose:
Business Analysts to join an established Life Assurance Organisation on a long term contract basis as part of a migration project team.

Key Responsibilities:
To play a key role in the methodical investigation, analysis, review and documentation of all business functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.
The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems.

Skills & Experience:
A proven track record in a similar BA role.
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA is highly desirable.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills.
Systematic and logical.
Good problem solving skills in order to resolve issues quickly and effectively.
Ability to meet individual targets and goals with accurate results.
Experience of formal system analysis and design methodologies.
Basic SQL Skills.
Ability to produce effective solutions to complex problems.
Data Analysis Skills.
Functional Specification Skills - ability to translate business requirements into detail functional requirements that can be used for the development of new software.

Hours & Benefits:
Excellent rate of pay- market competitive, full time working pattern- core business hours, central Douglas based.

Job Purpose:
An experienced IT Support Analyst required to join an established IT Solutions Provider in a permanent capacity, to act as the central point of contact for all IT related incidents and service requests.

Key Responsibilities:
Provide 1st line support to all company staff over telephone, email, and face-to-face.
Perform regular systems checks; monitoring and reporting on desktop devices.
Handling client queries via email and telephone.
Managing the help desk ticket system.
Providing Remote support, set up and maintenance.
Internal System Administration on Hosted platforms.
Remote System Administration on Client Sites.
Visiting client sites as required.
In house support and maintenance of disaster recovery suites.
Working closely with the Office Systems (Print) team.

Skills & Experience:
2 years previous experience in a similar support role.
Excellent customer service in face-to-face, telephone, or email interactions with both staff and external clients.
Working knowledge of Windows 10 and MS Office products including O365 and Exchange.

Hours & Benefits:
Based in the South of the Island, very competitive salary in line with relevant skills and experience, along with a company benefits package; full time business hours.

Job Purpose:
A Technical Support Engineer is sought by a Douglas-based e-Gaming company, on a permanent basis. The role holder will support a busy team of traders, providing and assisting with their IT needs and requirements.

Key Responsibilities:
Installing and configuring hardware operating systems and applications.
Maintaining systems and networks.
Responding to both internal staff and external client IT queries.
Providing full on-site IT support.

Skills & Experience:
1-2 years previous practical experience in a similar IT support position, or a recent IT studies graduate.
Experience in the e-Gaming industry, or with an online sportsbook company, would be advantageous.
Excellent communication skills, able to communicate with staff at all levels.
A genuine interest and aptitude for IT.

Hours & Benefits:
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is essential; market rate salary and full company benefits package.

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