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Job Purpose:
IT Support Engineer, responsible for 2nd Line Support for large business clients, sought by a leading Cloud and Technology Solution Provider.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Installing and configuring hardware, operating systems, and applications.
Supporting and maintaining systems, ensuring their performance, availability and security.

Skills & Experience:
A minimum of 3 years technical experience in a similar support position.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.

  • Dependent on Experience
Job Purpose:
IT Support Operations Administrator required for a retail and distribution organisation to provide first & second line support for internal and remote users.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Actively participate in IT based projects covering hardware, software and business applications.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.
To ensure the Anti-spam / Antivirus is updated and correctly configured on all systems and highlight any threats and suggest corrective actions.
Gather information and create reports within key systems for users based on specifications provided (Advanced Excel, Jet Reports, SQL).

Skills & Experience:
A minimum of 3 years experience in a similar support position.
Ideally MCSA qualified or currently studying for this qualification.
IT Application Knowledge - Ability to explain how IT Applications support business processes and performance. Knowledge of how a wide range of IT Applications interact with each other and key dependencies.
IT Process Knowledge - Understanding of the full range of IT Processes and service provider areas that are required to evaluate, select, design, build, implement and monitor IT solutions.
Desktop Support - Provides support for a wide range of the Companies IT Applications, Technologies and IT environments across all business units on a global basis.

Hours & Benefits:
This role operates two shifts patterns 8am-4pm and 10am-6pm and an on-call rota system. Salary dependant on experience plus an additional on-call allowance.

  • To be Confirmed
Job Purpose:
IT Support Officer required to join a leading Independent Financial Services Organisation.

Key Responsibilities:
Providing first line support for the internal staff which will include infrastructure, software and telephony support.
Ensure full availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems.

Skills & Experience:
5 years experience working in supporting IT infrastructure.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Competitive salary offered.
Usual office hours 9am -5.30pm, on call weekend and or evening work may also be required due to nature of IT Support.

Job Purpose:
Experienced printer/copier engineer required to join an established and expanding IT Services provider.

Key Responsibilities:
The role holder will be a part of an Office Systems team which supports Printer and Multi Function Devices in a range of Island wide clients.

Skills & Experience:
The individual must be technically skilled, with good fault finding skills, and a strong electronic and mechanical background. Candidates must have a proven track record at delivering first class customer service, demonstrating good communication skills and initiative.

Full Clean Driving Licence required.

Hours & Benefits:
Excellent rate of pay, company vehicle, fuel allowance, life assurance and pension scheme.

Job Purpose:
IT Technical Support Engineer required to join a Gaming company based in Douglas.

Key Responsibilities:
Installing and configuring hardware operating systems and application.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all levels.
Deliver work within challenging deadlines.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

Job Purpose:
IT Support Administrator required to provide technical support to staff within and outside the I.T. department, including input into the development and implementation of hardware, software and telecommunications strategies.

Key Responsibilities:
Act as a point of contact to all internal users and clients for all IT related problems including hardware, software, systems and telephones.
Accurately detail call log history, providing updates when applicable and ensuring all calls are dealt with efficiently, effectively and to satisfactory conclusion.
Ensures the resolution of specific technical IT related problems, identifying root causes and taking action personally or liaising with external suppliers in order to implement corrective action.
Establish & maintain effective working relationships with Key Stakeholders and suppliers in order to achieve a high standard of customer service to both internal and external customers.

Skills & Experience:
Ideally a minimum of 3 years experience in a Corporate IT Department or IT Service Company with a strong focus on core infrastructure services, a competent multi skilled individual.
Good understanding of IT practices, procedures, concepts and principals, especially those related to security and customer satisfaction.

Hours & Benefits:
Business hours and Competitive salary.

Job Purpose:
Experienced Business Analyst required to join an International Life Organisation on an initial contract basis to undertake a business change project.

Key Responsibilities:
Analysis of business requirements.
Translation into solution specifications.
Implementation through the lifecycle of projects.

Skills & Experience:
Previous experience working within a similar role within financial services.

Hours & Benefits:
Excellent daily rate.

Job Purpose:
Experienced Programme Manager required to undertake a long term contract where they will be responsible for supporting the delivery of portfolio of change projects.

Key Responsibilities:
The Programme Manager is responsible, on behalf of the Programme Sponsor / Senior Responsible Owner for the management of projects and change management activities to achieve the programme benefits.
The role requires effective co-ordination of the programme's projects and/or work-streams and management of their inter-dependencies including oversight of any risks and issues arising.
The Programme Manager is responsible for the overall integrity and coherence of the programme. They will develop and maintain the programme environment to support each individual project within it.

Skills & Experience:
The ideal candidate will have 5 years+ experience in a similar role.
An excellent understanding of how to apply the Managing Successful Programmes methodology is a key attribute.
Strong knowledge and experience of delivering complex, transformational change initiatives.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, based on central Douglas.

Job Purpose:
Junior Systems Developer required to join an International Life Organisation to develop, deliver and maintain reliable and accurate business applications.

Key Responsibilities:
Undertakes complete design of simple applications using simple templates and tools.
Assists as part of a team on design of components of larger systems.
Designs, codes, tests, correct, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered information or communications system.
Administers the recording of activities, logging of results and documents technical activity undertaken.
May carry out early life support activities such as providing support advice to initial users.

Skills & Experience:
Software related BSC or equivalent experience.
Experience of working within software development using the following software development lifecycles, Agile. and Waterfall (V Model).
Basic knowledge or SQL databases and relational database theory.

Hours & Benefits:
To be discussed.

Job Purpose:

IT Software Engineers required for a leading technical specialist in the eGaming sector.

Key Responsibilities:

The operation and recovery of hardware and software systems.

Providing on-going IT solutions across multiple products and platforms.

Developing and maintaining client relationships.

Skills and Experience:

Candidates should have demonstrable experience in Windows Server applications, MCSE 2012 (SQL server track).

Knowledge of virtualisation technologies and IT infrastructure.

Excellent career opportunities to join a rapidly expanding team.

Hours & Benefits:

Excellent package

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