Get new jobs for this search by email
Job Purpose:
Permanent position for an Infrastructure Support Technician to join the Infrastructure team of a Global Life Company based in Douglas.

Key Responsibilities:
Handling first and second level support requests, from a user base of over 200 employees in various countries around the world.
Support of our Virtual Desktop Infrastructure platform, running on VMWare Horizon.
Monitoring of system alerts and notifications and responding accordingly to ensure the highest level of system uptime.
Provide user support for Microsoft's core business applications, including Office, SharePoint and Exchange.
Working with a team of experienced Senior Engineers to manage over 100 Windows Servers, running on VMware vSphere.
Active involvement in a large scale project to migrate these servers from the Windows Server 2008 R2 to Windows Server 2012 R2 Operating System.

Skills & Experience:
Minimum of 5 years' experience within an IT Service Delivery environment or similar Technical Role.
Ideally have Skills and Knowledge in the following areas: MS Operating Systems - Server 2008R2 - 2012R2, Windows 7 - 10; Active Directory Management; VMWare vSphere and Horizon; PowerShell Scripting; Active Directory; Group Policy; DNS Management; MS Exchange Deployment / Administration; Printer Hardware and management tools.
Provide excellent customer service, communicating effectively at all levels of the business, keeping users informed of incident progress and notifying them of impending changes or agreed outages.
Diagnostic skills to troubleshoot technical issues.

Hours & Benefits:
Business hours with additional On call duties on a rota basis.
Market salary with On call allowances.

Job Purpose:
1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.

Key Responsibilities:
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.

Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Market rate salary and benefits package.

Job Purpose:
IT Infrastructure (2nd/3rd Line Support) professional required to take up a permanent position in the Isle of Man with an expanding financial services group. Primary responsibility will include the day to day running of the network infrastructure for the group and to provide 2nd/3rd line support to end users.

Key Responsibilities:
Day to day running of the network infrastructure for the group across the Isle of Man and South Africa.
2nd/3rd line support to end users of the core IT systems.

Skills & Experience:
Valid and valuable experience in a similar 2nd/3rd line support position ideally within financial services.
Strong understanding of networking essentials.
Experience and knowledge of storage area network technologies, Microsoft CRM, Azure platform technology.
Strong knowledge of network switching/routing configuration and implementation.

Hours & Benefits:
Attractive salary and benefits scheme.

Get new jobs for this search by email

Choose Job Type