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  • Experience Dependent
Job Purpose:
A permanent Service Desk Analyst is required to join a Global Banking organisation based in Douglas, the role holder will contribute and support the various production functions, systems and servers whilst providing support to Service Desk Analysts and the other IT Teams to ensure the efficient running of the IT service delivery across multi jurisdictions.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues.
Carry out 1st to 2nd line troubleshooting on all IT related problems including software and all Standard Bank hardware.
Log and update all incidents on the Service Delivery Management tool and ensure the correct category, subcategory and prioritisation is applied.
Ensure all tickets are updated with all findings and any resolution.
Escalate unresolved tickets to the 2nd line support team.
Provide training advice to the business on training related incidents.
Support the roll-out of new applications and infrastructure.
Talk staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Respond to tickets within the agreed service levels.

Skills & Experience:
Preferably 1-2 Years in a similar IT Support role within financial services.
Relevant IT qualifications BTEC or degree level.
Exceptional attention to detail, confident in dealing with client requests.

Hours & Benefits:
This role involves a shift pattern of 7am -3pm , 8am -4pm and 10am -7pm Salary dependent on experience.

Job Purpose:
Graphic Designer required to join an expanding Marketing team within a Wealth Management organisation. Reporting to the Digital Marketing Manager you will assist in managing and growing the Corporate Identity and brand.

Key Responsibilities:
Accountable for graphic design requirements for the Group, producing offline/online creative assets.
Prepare work to be accomplished by gathering information and materials and plans concept by studying information and materials.
Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Obtains approval of concept by submitting rough layout for approval.

Skills & Experience
A minimum of 3 years' experience in Graphic Design producing offline/online creative assets, previous experience working for or with a financial services business is desirable.
The ability to effectively carry out design in accordance with a corporate style guide.
Effectively managing a number of design items, while carefully working to deadlines.
Experience with the set up and management of print items.
Competent with InDesign, Photoshop and Illustrator - full proficiency and Microsoft Office (Word/PowerPoint in particular)

Hours & Benefits:
40 hour week, with flexibility on hours worked.
Competitive salary and benefits package.

Job Purpose:
Account Manager/ Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
IT Manager required to join an expanding e-gaming business, to lead the Isle of Man IT function and support other jurisdictions.

Key Responsibilities:
Perform all supervisory responsibilities associated with the IT department including employee related issues.
Enforce company policies and procedures as a member of management for all IT employees.
Work closely with departmental managers to determine the maintenance and growth needs of the overall IT System and Network.
Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
Responsible for making sure all the infrastructure systems are up and running.
Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis.
Stay abreast of the latest developments in IT technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new software technology where applicable.
The role might require occasional travels to London, Dublin and Asia.

Skills & Experience:
Degree in Computer Science and/or related field or industry recognised qualifications.
5+ years' experiences in information technology management.
5+ year's experiences in leading the team and project management.
Strong problem solving and communication skills required.
Knowledge of regulatory responsibilities for the IOM Gambling Supervision Commission.
Be able to lead on technical matters and deliver on relevant projects.
Comprehensive understanding of network architecture, IT security, Disaster Recovery, Microsoft Server (AD and Exchange) technology and client/server technology.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
IT Developer required to join an expanding Financial Services Group, working in the IT Development Team to help deliver projects within Online Services, Data Integration and Reporting & Data Feeds.

Key Responsibilities:
Creation and development of our client facing platforms and increasing the range of services offered.
Query and transformation of data to integrate the online services and internal operational applications.
Creation and production of internal and external reports and feeds from the core data.

Skills & Experience:
IT Development experience covering;
Data Integration: SQL Server/MySQL databases, ETL projects
Software Development: coding skills e.g. PHP, Java, SQL
Business Analysis: financial transactions, client requirements
High level of interest in IT solutions, both current and future.
Intelligent, innovative and questioning to always find the best solution.
Accurate, with an eye for detail and delivers quality.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
An IT Service Desk & Batch Operator is required to join an international Life Assurance company in a permanent capacity. The role holder will combine the day-to-day investigation and resolution of local & international support requests with the running and monitoring of late evening & early morning batch process.

Key Responsibilities:
Run and monitor batch processes for key line business systems.
Provide first link service desk support, arranging for relevant 2nd and 3rd line specialist to address escalated issues appropriately.
Provide out of hours operational support cover for the IT department as and when required.
Perform general IT duties such as kit relocation, software installs & upgrades, and hardware builds.

Skills & Experience:
Ideally 2 years previous experience within a similar Service Desk function.
Strong customer service skills, comfortable communicating both face to face and over phone/email.
Experience in troubleshooting Microsoft operating systems, applications, printers, and network faults.
An understanding of Active Directory, Exchange, network infrastructure, and virtual server/desktop environments (preferably VMWare).

Hours & Benefits:
The role consists of rota-based shifts: either 8am-4pm, 10am-6pm, or 5:30pm-1:30am - an additional shift allowance is paid in recognition of unsociable hours. Salary commensurate with relevant skills and experience; full company benefits package.

Job Purpose:
IT Service Desk Analyst required to join the IT department of an international life organisation. Reporting to the team Supervisor you will be accountable for troubleshooting and problem solving.

Key Responsibilities:
Provide first-line support for incidents and service requests raised by the business.
Ensure provision and availability of IT systems and functions to the business.
Troubleshoot issues across the entire stack: Hardware, Software, application and network.
Maintain the technical infrastructure (Servers, Desktops, printers and other ancillary equipment) in line with agreed company standards.
Perform User Account Management.
Maintain documentation to required standard.
Provide Operational Support cover.

Skills & Experience:
Proven track record within the IT Service Desk environment, preferably possessing a minimum of 2 years in a similar role and will hold:
Credible knowledge of LAN/WAN networking.
Credible knowledge of Microsoft Active Directory.
Credible knowledge of Microsoft Server and PC Operating Systems.
Working experience of Microsoft Exchange/Outlook and Office.
Working experience of virtualised environments. Both Server and VDI.
Strong troubleshooting skills and ability to associate cross system dependencies.
Good written and oral communication skills, complemented with good audience empathy

Hours & Benefits:
Business hours although you would be expected to contribute to out-of-hours cover where required.
Salary dependent on experience .

Job Purpose:
Business Analyst required to join an expanding Life Company. This is a key role in the methodical investigation, analysis, review and documentation of all or part of the business in terms of business functions and processes.

Key Responsibilities:
Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
Facilitates scoping and business priority-setting for change initiatives of medium size and complexity.
Discover and analyse requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
Support programme or project control boards, project assurance teams and quality review meetings.
Provides basic guidance on individual project proposals
Define, documents and carries out small projects or sub-projects. Alone or with a small team, actively participating in all phases. Identifies, assesses and manages risks to the success of the project.

Skills & Experience:
Minimum of 3 years' experience as a Business Analyst within financial services
Excellent problem solving skills.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills - Thinking Interprets quantitative and qualitative information to achieve a business-related objective. Produces effective solutions to complex problems. Identifies underlying trends and issues and does not always stop at initial answer. Systematic and logical.
Basic SQL Skills.
Experience of formal system analysis and design methodologies.
Ability to work under pressure.
Ability to achieve tight deadlines.
Excellent communication skills (written & verbal).
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
System Support Analyst required to join an expanding IT team within an international Life Assurance company. The successful candidate will play a key role in the provision of Application Support for internal & external customers, focussing on delivering an exceptional standard of support and problem resolution services to customers.

Key Responsibilities:
Provide 1st line support on all logs raised through the Customer Service Desk, ensuring logs are responded to in a timely manner.
Create, own and maintain documented procedures to aid System Support Team functions/responsibilities.
Take responsibility and ownership to achieve resolution.
Prioritises and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Meet agreed service levels.

Skills & Experience:
Minimum of 2 years' experience of working within an IT customer services environment preferably within financial services.
Excellent communication skills.
Flexible and can take account of new information, changed circumstances and/or business requirements, and modifies response to a problem or situation accordingly.
Excellent problem solving skills.
Self-sufficient - requires the minimum of supervision.

Hours & Benefits:
Business hours with market rate salary& company benefits.

  • Highly Competitive
Job Purpose:
Software Tester required to join an established life organisation on a permanent basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented. The System tester plays an essential role in managing the risks associated with IT systems, which include financial and reputational risk.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A minimum of 1 years experience in a Software Tester role.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

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