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Job Purpose:
IT Support Engineer, responsible for 2nd Line Support for large business clients, sought by a leading Cloud and Technology Solution Provider.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Installing and configuring hardware, operating systems, and applications.
Supporting and maintaining systems, ensuring their performance, availability and security.

Skills & Experience:
A minimum of 3 years technical experience in a similar support position.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.

Job Purpose:
An experienced IT Support Analyst required to join an established IT Solutions Provider in a permanent capacity, to act as the central point of contact for all IT related incidents and service requests.

Key Responsibilities:
Provide 1st line support to all company staff over telephone, email, and face-to-face.
Perform regular systems checks; monitoring and reporting on desktop devices.
Handling client queries via email and telephone.
Managing the help desk ticket system.
Providing Remote support, set up and maintenance.
Internal System Administration on Hosted platforms.
Remote System Administration on Client Sites.
Visiting client sites as required.
In house support and maintenance of disaster recovery suites.
Working closely with the Office Systems (Print) team.

Skills & Experience:
2 years previous experience in a similar support role.
Excellent customer service in face-to-face, telephone, or email interactions with both staff and external clients.
Working knowledge of Windows 10 and MS Office products including O365 and Exchange.

Hours & Benefits:
Based in the South of the Island, very competitive salary in line with relevant skills and experience, along with a company benefits package; full time business hours.

Job Purpose:
Permanent position for an Infrastructure Support Technician to join the Infrastructure team of a Global Life Company based in Douglas.

Key Responsibilities:
Handling first and second level support requests, from a user base of over 200 employees in various countries around the world.
Support of our Virtual Desktop Infrastructure platform, running on VMWare Horizon.
Monitoring of system alerts and notifications and responding accordingly to ensure the highest level of system uptime.
Provide user support for Microsoft's core business applications, including Office, SharePoint and Exchange.
Working with a team of experienced Senior Engineers to manage over 100 Windows Servers, running on VMware vSphere.
Active involvement in a large scale project to migrate these servers from the Windows Server 2008 R2 to Windows Server 2012 R2 Operating System.

Skills & Experience:
Minimum of 5 years' experience within an IT Service Delivery environment or similar Technical Role.
Ideally have Skills and Knowledge in the following areas: MS Operating Systems - Server 2008R2 - 2012R2, Windows 7 - 10; Active Directory Management; VMWare vSphere and Horizon; PowerShell Scripting; Active Directory; Group Policy; DNS Management; MS Exchange Deployment / Administration; Printer Hardware and management tools.
Provide excellent customer service, communicating effectively at all levels of the business, keeping users informed of incident progress and notifying them of impending changes or agreed outages.
Diagnostic skills to troubleshoot technical issues.

Hours & Benefits:
Business hours with additional On call duties on a rota basis.
Market salary with On call allowances.

Job Purpose:
A Technical Support Engineer is sought by a Douglas-based e-Gaming company, on a permanent basis. The role holder will support a busy team of traders, providing and assisting with their IT needs and requirements.

Key Responsibilities:
Installing and configuring hardware operating systems and applications.
Maintaining systems and networks.
Responding to both internal staff and external client IT queries.
Providing full on-site IT support.

Skills & Experience:
1-2 years previous practical experience in a similar IT support position, or a recent IT studies graduate.
Experience in the e-Gaming industry, or with an online sportsbook company, would be advantageous.
Excellent communication skills, able to communicate with staff at all levels.
A genuine interest and aptitude for IT.

Hours & Benefits:
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is essential; market rate salary and full company benefits package.

Job Purpose:
A Technical Support Team Leader is required on a permanent basis by a Douglas-based e-Gaming company. The successful applicant will manage the local IT team, and provide IT support and assistance to a busy team of traders.

Key Responsibilities:
Management and maintenance of network infrastructure and company systems.
Installing and configuring hardware operating systems and applications.
Respond directly to internal staff and external client IT queries.
Develop innovative troubleshooting methods that reduce downtime and lower repair costs.
Work closely with departmental managers to determine maintenance and growth needs of the network.
Create and administer company disaster plans as necessary.

Skills & Experience:
3 years practical experience in a similar role, and ideally the holder of CCNA/MCP certification.
Previous experience of managing an in-house IT team.
Experienced in IT security, remote access & site-to-site VPNs, disaster recovery, and Microsoft server technology.
Comprehensive understanding of network architecture and client/server technology.

Hours & Benefits:
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is essential; market rate salary and full company benefits package.

Job Purpose:
1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.

Key Responsibilities:
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.

Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Market rate salary and benefits package.

Job Purpose:
Support Analyst required to join a Douglas based Trust company to assist the operational activities of the IT support and training team.

Key Responsibilities:
Administer and Support operational and IT systems, including user support and liaising with suppliers and service providers.
Support the delivery of training on the Group's information technology systems.
In conjunction with the other IT team members in the group, adhere to and implement all relevant IT policies and procedures, including those for training, support, security, disaster recovery, standards, purchasing, and service provision.
In conjunction with the other IT team members in the group, assist with asset management for IT hardware, software, and equipment as required.
Establish and maintain regular communications with the global IT team, management and end users regarding IT activities and issues.
Keep current with the latest technologies.

Skills & Experience:
A minimum of 2 years experience in a first-line IT systems- and user-support role.
Experience of supporting Audio-Visual and Integrated telephone systems.
Proven experience in Support across a range of applications and platforms including strategic planning and development, project management, and policy development.
Good understanding and technical knowledge of current PC operating systems and applications.
Demonstrated ability to apply IT systems and methodologies in solving business problems.
Ability and willingness to coach and support induction training of new users.

Hours & Benefits:
Flexible working hours.
Competitive salary awarded on experience.

  • Experience Dependent
Job Purpose:
Service Desk Analyst required on a permanent basis within a private banking organisation to contribute and support the various production functions, systems and servers whilst providing support to Service Desk Analysts.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues , carry out 1st to 2nd line troubleshooting on all IT related problems including software and all hardware.
Log and update all incidents on the Service Delivery Management tool and ensure the correct category, subcategory and prioritisation is applied.
Ensure all tickets are updated with all findings and any resolution Escalate unresolved tickets to the 2nd line support team Provide training advice to the business on training related incidents.
Support the roll-out of new applications and infrastructure.
Talk staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Respond to tickets within the agreed service levels Work continuously on a task until completion or referral to escalated external support/third parties where appropriate.

Skills & Experience:
Preferably 1-2 years experience within an IT helpdesk role.
IT /Computer Sciences Other qualifications, certifications or professional memberships Microsoft service products experience is essential.
Ability to understand technical information regarding PC's, including working knowledge of desktop applications (e.g.Microsoft Office, e-mail, etc.) Key team player ability and enthusiasm to ensure all service levels are met or exceeded.

Hours & Benefits:
Business hours.
Salary is dependent on experience.

Job Purpose:
Multiple opportunities for Business Analysts to join an established Life Assurance Organisation on a long term contract basis. The role will be GDPR focussed, with the successful candidate being responsible for working towards regulatory deadlines.

Key Responsibilities:
To play a key role in the methodical investigation, analysis, review and documentation of all business functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.
The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems.

Skills & Experience:
A proven track record in a similar BA role.
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA is highly desirable.
GDPR knowledge of best practice.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills.
Systematic and logical.
Good problem solving skills in order to resolve issues quickly and effectively.
Ability to meet individual targets and goals with accurate results.
Experience of formal system analysis and design methodologies.
Basic SQL Skills.
Ability to produce effective solutions to complex problems.
Data Analysis Skills.
Functional Specification Skills - ability to translate business requirements into detail functional requirements that can be used for the development of new software.

Hours & Benefits:
Excellent rate of pay- market competitive, full time working pattern- core business hours, central Douglas based.

Job Purpose:
IT Infrastructure (2nd/3rd Line Support) professional required to take up a permanent position in the Isle of Man with an expanding financial services group. Primary responsibility will include the day to day running of the network infrastructure for the group and to provide 2nd/3rd line support to end users.

Key Responsibilities:
Day to day running of the network infrastructure for the group across the Isle of Man and South Africa.
2nd/3rd line support to end users of the core IT systems.

Skills & Experience:
Valid and valuable experience in a similar 2nd/3rd line support position ideally within financial services.
Strong understanding of networking essentials.
Experience and knowledge of storage area network technologies, Microsoft CRM, Azure platform technology.
Strong knowledge of network switching/routing configuration and implementation.

Hours & Benefits:
Attractive salary and benefits scheme.

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