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Job Purpose:
1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.

Key Responsibilities:
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.

Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Market rate salary and benefits package.

Job Purpose:
Project Manager required to join their existing team of change professionals within an International Life Assurance Organisation on an initial contract basis. The role will be specifically responsible for the successful delivery of a large migration project. The successful applicant will understand and be able to apply different delivery approaches, such as waterfall or agile, and will have a proven track record of performing project management disciplines.

Key Responsibilities:
Organising, managing and leading the project team from initiation to completion.
Selecting appropriate processes and methods required to meet the project objective.
Establishing and maintaining appropriate communication and engagement with stakeholders.
Complying with requirements to meet stakeholder needs and expectations.

Skills & Experience:
5+ years in project management.
Previous experience working within a Financial Service remit.

Hours & Benefits:
Competitive salary, full time - core business hours, parking on site, based in Douglas area.

Job Purpose:
Experienced software developer to join an International Organisation on an initial contract basis.

Key Responsibilities:
At least five years comprehensive commercial experience of Cobol, CL, and SQL.
Extensive knowledge of running Batch and On-Line systems.
Knowledge of the Software Delivery Life Cycle process and working within an application delivery methodology.
Experience in all phases of design, estimation, development, implementation and ongoing support of quality, software solutions.
Experience of data migration projects.

Skills & Experience:
Experience of working in the Life Assurance industry.
Experience of working with Policy Administration Systems.
Experience of ALDON Change Management Software.
Working knowledge of the IBM i (AS/400) including APIs, application development, operations, communications, authorities, security system settings, object work management, object creation, dependency relationships, file management and database relationships.
Experience of CLOAS.
Good analysis, problem solving & decision making ability.
Excellent verbal and written communication skills.
Attention to detail and a proven track record of successful delivery.
Initiative and self motivation along with the ability to multitask are essential.
Ability to work positively and effectively within a team.
Flexibility & adaptability in a changing environment.
Good time management through effective planning & prioritisation of tasks.
Any experience of XML, XSLT and/or PHP and HTML is highly desirable.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, parking onsite.

Job Purpose:
Application Developer required with experience developing applications using the .net framework, ASP.net, VB.net and C# also including experience of SQL Server and ideally, VBA in MS Access, MVC and LINQ.

Key Responsibilities:
Providing quality systems support and development to customers, including day to day production support, investigation and diagnosis of system faults, delivery of software fixes and development of new software solutions.
Working as part of the Application Software Support team, the role will support the investigation and analysis of user. requirements and processes, assisting in the identification of the most appropriate system design solutions.
The role requires building strong working relationship with key business users.

Skills & Experience:
Experience developing applications using the .net framework, ASP.net, VB.net and C#.
Good experience of SQL Server (2008 and later).
Ideally, experience of VBA in MS Access, MVC and LINQ.
Proven experience in all aspects of the software Development lifecycle.
Ideally some experience within financial services.

Hours & Benefits:
Full time and highly competitive salary & benefits.

Job Purpose:
Experienced Project Manager with previous IT project delivery with compliance and information governance experience to operate on an initial 12 month contract.

Key Responsibilities:
Take responsibility to ensure that assigned projects produce the required outcomes and deliver business benefits.
Control of assigned resources (people, technical and financial) while managing successful relationships with the Departmental and Divisional customers, subcontractors and other stakeholders.
Ensure that assigned projects are managed in accordance with group governance, lifecycle and gated approval process. Comprehensive project, budget, quality, and risk plans are prepared and maintained. Monitors and controls the performance and variance against these plans.

Skills & Experience:
Minimum of 5 years in a similar role is required.
Experienced in IT Project Delivery.
A proven track record of implementing change and working to tight deadlines.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, based in central Douglas.

Job Purpose:
Account Manager/Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

  • Dependent on Experience
Job Purpose:
IT Support Operations Administrator required for a retail and distribution organisation to provide first & second line support for internal and remote users.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Actively participate in IT based projects covering hardware, software and business applications.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.
To ensure the Anti-spam / Antivirus is updated and correctly configured on all systems and highlight any threats and suggest corrective actions.
Gather information and create reports within key systems for users based on specifications provided (Advanced Excel, Jet Reports, SQL).

Skills & Experience:
A minimum of 3 years experience in a similar support position.
Ideally MCSA qualified or currently studying for this qualification.
IT Application Knowledge - Ability to explain how IT Applications support business processes and performance. Knowledge of how a wide range of IT Applications interact with each other and key dependencies.
IT Process Knowledge - Understanding of the full range of IT Processes and service provider areas that are required to evaluate, select, design, build, implement and monitor IT solutions.
Desktop Support - Provides support for a wide range of the Companies IT Applications, Technologies and IT environments across all business units on a global basis.

Hours & Benefits:
This role operates two shifts patterns 8am-4pm and 10am-6pm and an on-call rota system. Salary dependant on experience plus an additional on-call allowance.

Job Purpose:
Graduate Systems Developer, responsible for developing, delivering, and maintaining reliable business applications, sought by international Life Assurance company.

Key Responsibilities:
Complete design of business applications using system templates and tools.
Work as part of a team to assist on design of components for larger business systems.
Design, code, and test programs and scripts and ensure full implementation of software.
Administer the recording of activities, logging of results, and documentation of all technical activity undertaken.

Skills & Experience:
Computer software related degree or equivalent experience.
Experience of working within software development using Agile & Waterfall (V).
Previous experience within an IT environment or within Life Assurance would be beneficial.

Hours & Benefits:
Market rate salary in line with experience, full company benefits, full time business hours.

  • Dependent on Experience
Job Purpose:
Shared Services Delivery Specialist required for a banking organisation, responsible for ensuring the delivery of core HC transactional / administrative and consulting service. The role includes building effective relationships with key customer stakeholders, supporting and driving the WIN HC service offering, ensuring efficient and quality service delivery.

Key Responsibilities:
Build and foster internal stakeholder relationships in order to ensure appropriate buy-in and client engagement at all times.
Ensure WIN HC service deliverables are met, ensuring procedure and compliance controls are followed.
Drive continuous improvement initiatives around WINCHCSS or WINHCSS service delivery - initiating, implementing and tracking continuous improvement initiatives through to delivery and until they become "business as usual".
Provide day-to-day delivery and management of processes, data, systems, administration and support.
Highlight the quality and risk regarding service processes and events, ensuring that agreed control procedures are implemented and followed.
Provide accurate turnover reports for the Win business, including overall turnover and regretted turnover analysis by maximising use of the data held within the system.
Ensure adherence to local legal requirements, company policy and industry practice as it relates to payroll, for example with regards to tax payments, social contributions and statutory reporting requirements that need to be met.
Support the SA Payroll Finance team on the reconciliation of all payroll related third party payments and ensure that third parties are accurately paid on time.

Skills & Experience:
Previous experience in a similar role with specific experience in SAP.
3-4 Years Experience End to End understanding of Reconciliations and Financial aspects of Payroll Administration.
Knowledge of HR Policies & Procedures.
Knowledge of Country legislation pertaining to the Payroll.

Hours & Benefits:
Business hours.
Salary dependant on experience.

Job Purpose:
IT Technical Support Engineer required to join a Gaming company based in Douglas.

Key Responsibilities:
Installing and configuring hardware operating systems and application.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all levels.
Deliver work within challenging deadlines.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

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