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Job Purpose:
1st Line IT Support Officer required to join an expanding commercial group based on the Isle of Man but also with offices in Manchester and London. Working as part of a small team you will provide first line support for internal staff which will include infrastructure, software and telephony support.

Key Responsibilities:
Ensure 100% availability of systems for the business which will require working with the IT Director to maintain and manage any hardware and software problems.
Responsibility for the VMware virtual infrastructure and computer systems.
Provision of daily support to staff to resolve any issues experienced or answer queries regarding the use of applications and systems.
To provide technical support and maintain the IT departments internal systems. Including creating and maintaining documentation.
To highlight and suggest improvements to the day to day operations and longer term strategy issues.
IT security responsibility arranging security tests and protecting the network. Management of local and remote firewalls.

Skills & Experience:
5 years working in supporting IT infrastructure.
IT security experience would be an advantage.
Expert Knowledge of Windows 7 & 10, and Microsoft Office 2010 /16 products.
Working knowledge of Active Directory, Group Policy, Windows Server 2012, SQL Server, Exchange 2013.
Technical expertise relating to the installation of user IT hardware, workstations, printers etc and other related IT products.
Expertise of a VMware installation is essential, including ESX & SAN technologies including Veeam replication.
Good working knowledge of domain configuration TCP/IP, DNS & DHCP
Citrix Presentation server or XenApp.
Telephone system support administration, Mitel 3300, ACD, CCM & teleworker.
Strong communication skills and able to work effectively as part of a team or under own initiative.

Hours & Benefits:
Market rate salary and benefits package.

Job Purpose:
Application Developer required with experience developing applications using the .net framework, ASP.net, VB.net and C# also including experience of SQL Server and ideally, VBA in MS Access, MVC and LINQ.

Key Responsibilities:
Providing quality systems support and development to customers, including day to day production support, investigation and diagnosis of system faults, delivery of software fixes and development of new software solutions.
Working as part of the Application Software Support team, the role will support the investigation and analysis of user. requirements and processes, assisting in the identification of the most appropriate system design solutions.
The role requires building strong working relationship with key business users.

Skills & Experience:
Experience developing applications using the .net framework, ASP.net, VB.net and C#.
Good experience of SQL Server (2008 and later).
Ideally, experience of VBA in MS Access, MVC and LINQ.
Proven experience in all aspects of the software Development lifecycle.
Ideally some experience within financial services.

Hours & Benefits:
Full time and highly competitive salary & benefits.

Job Purpose:
Account Manager/Director required to an expanding telecoms company for a permanent position based in Douglas, Isle of Man. You will be responsible to manage and develop a portfolio of small and medium businesses and act as their key point of contact.

Key Responsibilities:
Key point of contact for all allocated new and existing small to medium business customers to ensure the business can maximise on the sales opportunities with these customers.
Always put the customer first and provide excellent customer service to ensure that long term relationships are fostered and maintained with our business customers.
Attain a good understanding of the products and services sold by the Business Sales team.
Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
Own the bid process and proposal creation in conjunction with the relevant wider business functions and the Bid Manager and in line with the businesses governance.
Ensure that any solutions sold, fit with our pricing structures or go through the bid review process.

Skills & Experience:
Ideally suited to a sales professional currently within an IT/Telecoms environment.
Have or acquire an excellent knowledge of the uses and application of modern communication equipment & technologies.
Good verbal and written communication skills.
Current, clean driving licence.
Be capable of accepting continual, rapid changes in services and technology.

Hours & Benefits:
Competitive salary and bonus structure with comprehensive benefits.

Job Purpose:
Project Manager, responsible for the management of mid-size and medium complexity local & regional projects, sought by a global financial services provider.

Key Responsibilities:
Identify, define, and coordinate the various project management processes and activities to manage successful project outcomes.
Decide on resource allocation, managing the interdependencies among each project management area.
Develop detailed project plans at task level and manage and control project delivery in accordance with company standards.
Adapt to and apply different delivery approaches to execute, monitor, control and ultimately close a project.

Skills & Experience:
Minimum of 3 years Project/Change Management experience.
Proven track record of successful project/change delivery.
Certified Practitioner in Project Management (CAPM PMI, PRINCE2 or equivalent) is desirable.
Ability to build and lead high performance teams & manage project budgets effectively.

Hours & Benefits:
Market rate salary and comprehensive company benefits; full time business hours.

Job Purpose:
Senior Business Analyst, permanent position in the Isle of Man for an international life company.

Key Responsibilities:
Your role will be to lead and/ or complete the elicitation of business requirements and their translation into solution requirements to ensure their implementation throughout the project life cycle.
This role will generally involve the management of other Business Analysts to deliver the required deliverable or will be a more technical role delivering multiple requirements as part of a moderate to large/ high risk independent project.
To understand and is able to apply different delivery approaches (Waterfall, SCRUM) and perform, independently, business analysis processes in accordance with company Project Management Framework and Risk Policy.
Produce requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation.
Support development of test plan, testing, implementation and training activities.

Skills & Experience:
A strong background working as a Business Analyst including 4 or more years within moderate risk projects, with a proven track record preferred.
Worked on projects for various business communities/ areas, preferably in the insurance sector.
Ideally you will have a certification of Business Analysis.
Financial Services background preferred although not essential.

Hours & Benefits:
Attractive salary and comprehensive benefits package.

Job Purpose:
Business Risk Manager, required to join leading International Bank to provide risk management support for the overseas business area including customer due diligence, anti-money laundering and operational risk.

Key Responsibilities:
Identify and provide solutions to a wide range of business risk management issues.
Support the core risk objectives, managing key risk processes and situations, alongside cascading new risk policies.
Liaising with external businesses including, Fiduciary, Captive, International, Local Market and Corporate clients.

Skills & Experience:
Practical expertise and experience in banking and business risk management.
Good understanding of KYC, CDD, AML requirements for corporate and trust clients is preferred.
Commercially minded and ability to manage a range of internal and external stakeholder relationships.

Hours & Benefits:
Excellent benefits package, market salary, business hours.

Job Purpose:
Casino Product Manager required to join a start-up gaming company who are looking to build a casino product and brand. This is an exciting opportunity for an experienced and highly ambitious Product Manager who would relish the opportunity to have full responsibility for managing the casino product.

Key Responsibilities:
Management of Casino Product Roadmap, Casino Operations, and Casino profitability.
End to End ownership of the Casino Game Release process, planning, coordination and execution required across all platforms and brands.
Ownership of the Casino Game catalogue which includes all relevant game-technical data for CRM and segmentation as well as the metadata for the brands Front End and filtering.
Working with UX and Developers for optimisation of the casino lobby and other key casino related elements of the sites.
Act as Project Manager for new supplier integrations and support the existing integrations.
Manage product delivery.
Maintain and share casino game and supplier specific statistics and KPI reports.
Project and product manage the development of casino related rewards, bonuses etc and ensure all relevant systems are aligned.
Actively sharing the system knowledge around bonus and promotion setups towards the Brand, Marketing and CRM teams.

Skills & Experience:
Minimum 3 years of experiencing working in an online casino department/function.
Proven experience in Casino Product Management or similar role.
Fluent knowledge of online casino suppliers and interest in the casino industry.
Proven understanding around the relations of the mechanics and systems required to operate an online casino.
Clear interest in the end user product and its values.
Proven experience in Casino Product Management or similar role.
Proven track record of managing all aspects of a successful product throughout its lifecycle.

Hours & Benefits:
Highly competitive salary subject to experience. Comprehensive benefits package.

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