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Job Purpose:
Corporate Affairs Officer required to join a growing compliance team within the E Gaming sector , you will work as part of the Legal & Compliance team and will be responsible for ensuring business compliance with its statutory and regulatory requirements, professional standards and internal processes.

Key Responsibilities:
Ensure business compliance in line with international regulatory requirements, business professional standards and internal processes.
Liaise within the business to ensure that laws and regulations within each jurisdiction are complied with.
Undertake a variety of tasks including: performing general administrative duties, handling file reviews and maintaining a proper register, reviewing and understanding jurisdictional regulations, assisting in planning to ensure compliance activities are delivered in a timely manner.
Identify any nonconformity within the business and escalate appropriately.
Advise the business on gambling and marketing regulations, codes and standards for eGaming, including remote technical standards, advertising and marketing, player protection and responsible gambling.
Assist in writing and implementing external and internal policies to ensure full regulatory compliance of the business to the relevant regulations and codes of practice.
Undertake gap analysis against regulatory requirements and internal audits to ensure business maintains compliance with licensing objectives.
Think proactively and come up with ideas for enhancements based on your knowledge and expertise, and contribute to robust and effective compliance controls within the business.
Highlight areas of concern and collaborate with other departments to create culture of Governance, Risk and Compliance.
Proactively support Compliance Manager to ensure regulatory points/matters are considered and successfully completed throughout all projects lifecycle.

Skills & Experience:
1-2 years' expertise in a similar compliance role, willing to develop in-depth knowledge of regulatory requirements and succeed in a fast pace business environment.
Accurate data input skills and attention to details.
Ability to work under pressure to achieve strict deadlines and committed to upholding the highest professional work standards and ethics.
Preferably have experience in the Gambling and eGaming industry.

Hours & Benefits:
Business hours.
Competitive salary and benefits.

Job Purpose:
A Client Onboarding Officer is required to join an international banking corporation in a permanent capacity. The role holder will actively support managing operational risks in the Corporate Onboarding Team.

Key Responsibilities:
Deliver a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Assist with the management of operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.

Skills & Experience:
A comprehensive understanding of risk management and compliance.
Previous experience working with Client Onboarding, KYC, and CDD processes and regulations.
1-2 years experience within commercial banking.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; competitive salary and company benefits package.

Job Purpose:
A permanent opportunity for a Commercial Banking and Due Diligence Case Manager to join a global banking organisation. Based within the Onboarding team you will actively support the Head in managing the Operational Risks in the team, ensuring that policy and procedures associated with the New to Bank On-boarding processes are consistently applied at all times.

Key Responsibilities:
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Manage operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Support the On-boarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
A minimum of 3 years banking experience , working in Client On boarding Know Your Customer (KYC)/CDD.
Proven managerial / leadership experience.
A desire to find ways to continually improve the service delivered to customers.
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Permanent position for a Managing consultant to join a payroll Group and grow the book of business.

Key Responsibilities:
Manage, maintain and grow client book in line with sales and retention targets.
Work with Sales Manager to develop ideas for sales campaigns.
Deliver and exceed defined sales targets and support retention initiatives.
Support and develop consultants throughout the sales and on boarding and retention process.
Feed into sales and on boarding reports for their pod including application, on boarding, billing, retention and attrition rates.
Deal with telephone enquiries from contractors in the UK - effectively selling the benefits of the Company and Employed payment solutions.

Skills & Experience:
2 years proven Sales background.
Demonstrate a proven sale track record and ability to manage your own targets.
Prior management experience or demonstrated willingness and ability to learn management basics.
Proven leadership and people management skills.

Hours & Benefits:
Business hours.
Salary dependent on experience.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

  • Experience Dependent
Job Purpose:
A permanent Service Desk Analyst is required to join a Global Banking organisation based in Douglas, the role holder will contribute and support the various production functions, systems and servers whilst providing support to Service Desk Analysts and the other IT Teams to ensure the efficient running of the IT service delivery across multi jurisdictions.

Key Responsibilities:
Act as first point of contact to the business on behalf of IT on all technology related issues.
Carry out 1st to 2nd line troubleshooting on all IT related problems including software and all Standard Bank hardware.
Log and update all incidents on the Service Delivery Management tool and ensure the correct category, subcategory and prioritisation is applied.
Ensure all tickets are updated with all findings and any resolution.
Escalate unresolved tickets to the 2nd line support team.
Provide training advice to the business on training related incidents.
Support the roll-out of new applications and infrastructure.
Talk staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Respond to tickets within the agreed service levels.

Skills & Experience:
Preferably 1-2 Years in a similar IT Support role within financial services.
Relevant IT qualifications BTEC or degree level.
Exceptional attention to detail, confident in dealing with client requests.

Hours & Benefits:
This role involves a shift pattern of 7am -3pm , 8am -4pm and 10am -7pm Salary dependent on experience.

Job Purpose:
HR and Payroll Administrator required to join an expanding HR team within manufacturing. The successful candidate will be accountable for the provision of a proactive and credible HR Administration and payroll service, ensuring statutory and legal procedures are adhered to, good working practices are maintained, and all administration processes in relation to colleagues are executed professionally, accurately and timely.

Key Responsibilities:
Create and administer all HR related documentation, such as issuing terms and conditions of employment, processing starters, leavers, reference sourcing etc, ensuring adherence to local legislation and held in line with GDPR regulations.
Set up and ensure successful Onboarding programmes for new starters with various functions for both UK and IOM.
Collate and accurately administer, all data changes/grade changes/promotion ,updating documentation and systems accordingly.
Set up and track the online Performance Management Process (PMP) and completions.
Ensure all data held supports the GDPR regulations.
Accurately process end to end weekly payroll for IOM colleagues, including shift and overtime payments.
Accurately process monthly payroll for IOM and UK colleagues (using DPN and Earnie systems)
Deal with auto enrolment matters for UK based colleagues.
Administer salary sacrifice process for UK and IOM colleagues in relation to pensions.
Calculate and process statutory payments including SSP, SMP, SPP, Maternity Allowance, incapacity deductions.

Skills & Experience:
At least two years' experience gained in a similar role, to include HR, payroll and benefits administration.
Previous experience using payroll systems, DPN and Earnie.
Part qualified CIPD would be an advantage although not essential.

Hours & Benefits:
40 hour week.
Competitive salary and benefits package.

Job Purpose:
Credit underwriter require to join a financial, services organisation, reporting to the Credit Manager you will analyse and assess credit proposals received from brokers or clients directly.

Key Responsibilities:
Assess applications received for loans and approve loans that meet the Banks agreed lending criteria in accordance with their mandated authority.
Assess applications received for loans and recommend to the Credit Manager or the Credit Committee those which meet the Bank's lending criteria but are outside their mandated authority.
Communicate and liaise verbally and in writing between customers and staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person.
Accurately maintain all related systems, files and Data.
Ensure all relevant Regulations and Polices are adhered to when assessing any proposal.

Skills & Experience:
A minimum of 3 years experience working in a credit role within the financial services industry.
An understanding of the relevant UK & IOM Regulatory requirements relating to the provision of credit facilities in these jurisdictions.
Excellent interpersonal and communication skills are essential as this role will involve influencing at all levels.
Good working knowledge of Microsoft Office packages.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Graphic Designer required to join an expanding Marketing team within a Wealth Management organisation. Reporting to the Digital Marketing Manager you will assist in managing and growing the Corporate Identity and brand.

Key Responsibilities:
Accountable for graphic design requirements for the Group, producing offline/online creative assets.
Prepare work to be accomplished by gathering information and materials and plans concept by studying information and materials.
Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
Obtains approval of concept by submitting rough layout for approval.

Skills & Experience
A minimum of 3 years' experience in Graphic Design producing offline/online creative assets, previous experience working for or with a financial services business is desirable.
The ability to effectively carry out design in accordance with a corporate style guide.
Effectively managing a number of design items, while carefully working to deadlines.
Experience with the set up and management of print items.
Competent with InDesign, Photoshop and Illustrator - full proficiency and Microsoft Office (Word/PowerPoint in particular)

Hours & Benefits:
40 hour week, with flexibility on hours worked.
Competitive salary and benefits package.

Job Purpose:
Client Support Executive required for a Douglas based Payroll organisation to ensure efficient on boarding of new contractors and be the main point of contact for contractors.

Key Responsibilities:
Vet new applications, ensuring expected information/documentation has been submitted adhering to defined compliance criteria.
Liaise with Managing Consultants and Consultants to obtain any outstanding requirements and enable successful on boarding of new clients whilst adhering to the set procedures and checks.
Manage invoices for bonus/referral payments for all contractors.
Proactively answer pay queries and calls in a timely fashion.
Direct support to the team leader in her absence.

Skills & Experience:
2 years proven customer service /administrative experience.
Ability to proactively manage stakeholders (internal customers) and external customers.
Excellent communication skills, having the ability to build rapport over the phone.

Hours & Benefits:
Business hours, competitive salary.


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