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Job Purpose:
Experienced Senior Administrator required to join the On boarding department of an International Life Assurance Organisation.

Key Responsibilities:
Undertaking administration duties relating to the New Business stages for both the IOM and Dublin office as well as proactively contributing to designing and delivering the most positive experience for customers.
Adherence to the processes as documented by procedures.
Proactively identify enhancements to processes and contribute towards their implementation.
Identify, understand and collate customer needs, requirements and feedback..
Agree quality standard of processes and contribute towards successful delivery.
Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
Ensure familiarity with risk management programmes, as they impact this position, and follow appropriate risk management procedures to control, monitor and report on business activities.
Ensure compliance with Company policies, regulatory, professional & legal requirements.

Skills & Experience:
1 to 2 years' experience within a similar financial services environment would be an advantage.
Working knowledge of KYC / CDD and compliance regulations.
Demonstrates enthusiasm and a positive approach to their working performance.
Be open and able to adapt to change.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, parking on site.

Job Purpose:
A permanent opportunity for a Commercial Banking and Due Diligence Case Manager to join a global banking organisation. Based within the Onboarding team you will actively support the Head in managing the Operational Risks in the team, ensuring that policy and procedures associated with the New to Bank On-boarding processes are consistently applied at all times.

Key Responsibilities:
Provide full operational support to the team or function, as required, anticipating workload and supporting with appropriate materials.
Manage operational tasks as required.
Provide excellent customer service at all times.
Own and resolve issues with all stakeholders or customers and escalate where appropriate.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Support the On-boarding Officers in the delivery of a first class end to end on-boarding experience by ensuring the correct policy and procedures are followed, correct and applicable documentation obtained and recorded correctly on the Bank's client database.
Ensure the new to bank client on-boarding and existing client CDD processes are undertaken within the defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager.
Liaise and work with other areas of the Bank to ensure the best possible experience and outcomes for the clients, employees and the Bank.

Skills & Experience:
A minimum of 3 years banking experience , working in Client On boarding Know Your Customer (KYC)/CDD.
Proven managerial / leadership experience.
A desire to find ways to continually improve the service delivered to customers.
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Personal Assistant required for a Life organisation on a permanent basis, this role will be responsible for providing comprehensive secretarial and administrative support to the Group Risk Director and the Group Risk, Legal and Compliance Team.

Key Responsibilities:
Organising diaries, meetings (internal and external) and ensuring that all relevant information and documentation is available ahead of time as necessary.
Making travel arrangements including flights, hotel, visas and preparation of detailed itineraries.
Typing correspondence, reports, presentations, minutes and other documents, as required.
Maintaining comprehensive electronic and paper filing systems.
Handling communications in the absence of the Group Risk Director and the team, referring matters to other members of the Executive or the team where appropriate.
Meetings administration and minute taking including collation and distribution of papers for Board meetings under the direction of the Group Company Secretary.

Skills & Experience:
Proven experience and demonstrable track record in a similar role for at least 2 years.
Effective liaison with people at all levels and developing well respected relationships.
Excellent organisation and prioritisation skills.
Flexible approach and willingness to get involved in a variety of tasks.

Hours & Benefits:
Business hours, attractive salary and benefits package, Douglas based, parking on site.

Job Purpose:
Content Manager required to join one of the world's fastest growing online gaming companies. Reporting to the Head of Product, the successful candidate will work as a key part of the Product team to optimise, produce, and maintain digital content across our gaming brands.

Key Responsibilities:
Maintain and own written content across a range of e-gaming websites and mobile apps.
Act as the go-to contact for website and brand content; responsible for the coordination of amendments, rewrites, and revisions.
Undertake ongoing creative reviews to establish a suite of communications that are consistent, accurate, and reflect best practice and brand tone of voice.
Work closely with the Compliance team to ensure content meets regulatory requirements.
Manage third-party translation of content to provide an excellent customer experience across a range of international markets.
Copywriting, proofreading and editing of website content, marketing campaigns and blogs.
Supporting the marketing team in the creation of promotional material.
Provide recommendations on how to improve efficacy, presenting ideas where required.
Ensure all relevant product documentation is kept consistent and up to date.
Managing multiple work streams and varied requests to ensure projects are completed on time and on target.

Skills & Experience:
Ideally 2-3 years' experience, working either agency or client side.
First-class communication skills, ideally educated to degree level in English or Communications (or equivalent).
Impeccable attention to detail, with a passion for the written word and an exceptional level of spelling, grammar, and punctuation.
Diligent team player with the ability to manage and translate stakeholder expectations.
Experience in working with project management software (ideally Trello).
Experience in working with a CMS.

Hours & Benefits:
Full Time permanent hours. competitive salary and benefits package.

Job Purpose:
Product Manager required to join the Head Quarters of an online gaming company based in Douglas ,the successful candidate will work to devise, coordinate, and deliver a range of features and games for their customers.

Key Responsibilities:
Create a first-class online experience for players through the development of a range of commercially-successful games and intuitive, highly-convertible user journeys.
Define, plan, and assist the delivery of the product roadmap.
Gather and analyse requirements from stakeholders to write technical requirements.
Act as the go-to contact for the marketing, digital design and development teams.
Work with the development team to coordinate releases and resolve backlogs.
Collaborate with the design team to guide initial mock-ups through to the polished final product.
Create initial wireframes, flowcharts, and low-fidelity prototypes to bring ideas to life.
Assist in the sourcing of new platforms and software to help optimise processes.
Present and explain concepts and the business case behind them.
Measure and analyse new product performance and optimise with subsequent iterations.
Ongoing competitor analysis and monitoring of industry trends to inform approach.
Day-to-day product and release maintenance, including bug reporting and UAT.
Ensure all relevant product documentation is kept consistent and up to date.

Skills & Experience:
A minimum 1-2 years' experience in hands-on digital product management.
Commercially-minded, with the ability to add value in a highly-competitive market.
Firm grasp of the SDLC and Agile, with experience in working with development teams.
A familiarity with project management software (ideally Trello).
Product management experience within the e-gaming sector is a significant advantage.
A keen eye for design and an understanding of UX and UI best practice.
Experience with wireframing and prototyping tools, e.g. Marvel, Balsamiq, or similar.

Hours & Benefits:
Highly competitive salary and benefits package, full time hours.

Job Purpose:
Project Support Officer required to provide administrative support to the IT & Change department of an international professional services provider based in Douglas.

Key Responsibilities:
Assisting the Programme Managers Office (PMO) team in the production of project documentation including plans, reports and presentations.
Supporting the delivery of IT & Change board reports and committee packs.
Preparing and distributing information to stakeholders utilising Smartsheets and other management information.
Arranging meetings and taking meeting notes for review and distribution where required.
Processing of invoices including logging, tracking and chasing.
Responsibility for ensuring that the IT & Change operational budget is monitored and up to date at all times.

Skills & Experience:
Experience in operating under a formal methodology, such as PRINCE2, ISEB / ISTQB, etc.
Excellent oral and written communication skills as well as excellent presentation skills with the ability to conduct presentations to large groups.
Ability to undertake multiple complex tasks and problem solve.
Competent in using Microsoft Office products - SharePoint, Word, Excel, Outlook and PowerPoint and Smartsheets.
Prior experience in an office administrative support or secretarial role.
Knowledgeable in IT & Change work within a professional / financial environment.

Hours & Benefits:
37.5 hours per week.
Competitive salary and benefits package.

Job Purpose:
PA/ Executive Assistant required on a permanent basis to assist the Deputy Chairman of a Douglas based Payroll group.

Key Responsibilities:
Organising and managing the Deputy Chairman's diary.
Liaising with various heads of business and other PA's around the Group.
Assist in reorganising the deputy Chairman's current office layout.
Managing and monitoring emails and filing.
Administration duties.
Basic bookkeeping and recording expenses.

Skills & Experience:
Prior PA experience is desirable, although full training will be given.
Experience within accounting, bookkeeping and expenses would be helpful but not essential.
Exceptional interpersonal skills , organised with an excellent attention to detail.

Hours & Benefits:
37.5 hour working week
Salary dependent on experience.

Job Purpose:
Permanent position within the Customer Services Agency & Commissions Team as an Administrator for an International Life group.

Key Responsibilities:
Processing instructions received from intermediaries to amend their agency details; for example - change of contact details, change of ownership, structure or directors and amendments to bank account details.
Actioning commission and investment adviser fee statements and the related payments.
Administering new suitable certifier applications.
Dealing with enquiries by email and telephone from the Sales Team and intermediaries.

Skills & Experience:
Previous Customer Service experience would be desirable, recent school leavers will be considered.
An awareness of the Insurance (Anti-Money Laundering) and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority. AML/CFT Requirements and Guidance, would be an advantage.
An awareness of different UK and International payment methods.
Good verbal and written communication skills.
Ability to deliver against deadlines and good organisational skills.

Hours & Benefits:
Standard Working hours 9am - 5pm.
Market Rate Salary.

Job Purpose:
Multiple permanent opportunities to join the customer service team of a leading International Life Assurance Organisation, as first point of contact you will be accountable for dealing with initial enquiries from clients and manage them according to the companies service standards.

Key Responsibilities:
First point of contact for customers and financial advisers over the telephone and email.
Assist in resolving client queries.
Build key relationships within the business.

Skills & Experience:
Experience in a Customer Service environment from any sector.
Excellent communication and listening skills.
Resilience to working under pressure and to tight deadlines.
Good computer skills.

Hours & Benefits:
Monday - Friday, shifts between the hours of 8.00 to 17.30.
Salary dependent on experience.

Job Purpose
Qualified or part qualified Accountant is sought by an established Douglas-based Financial Services Group, to join an Accountancy division of the firm. The role holder will be responsible for the preparation of financial statements and tax and VAT returns for a portfolio of clients, also liaising with clients to understand their accounting needs.

Key Responsibilities:
Preparation of Financial Statements, Tax and VAT returns.
Providing timely and accurate reporting of financial information to clients.
Managing a portfolio of clients and liaising with them to understand their accounting requirements.
Working as part of a team, towards team objectives and deadlines.

Skills & Experience:
Part qualified / fully qualified ACCA / ACA would be preferred.
Strong communication skills, able to build working relationships with internal and external clients and intermediaries, including HMRC and Companies House.
Experienced in working autonomously but also as part of a small team.
Used to meeting challenging deadlines and managing diverse role responsibilities, developing knowledge as required.

Hours & Benefits:
9am - 5.30pm, competitive salary and benefits package, (with free car parking available nearby).

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