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Job Purpose:
A permanent position for a Spanish speaking Help point consultant to join the Latin American team of an international life organisation.

Key Responsibilities:
Handle telephone calls and written queries from customers and distributors in both English & Spanish, focusing in line with the service level agreements.
Handle complaint resolution within defined regulatory requirements and contribute to the identification of trends and preventative measures needed, through root cause analysis.
Achieve targets to maintain productivity quality and service standards.
Contribute to a positive and supportive team culture.
Promote positive customer/distributor perceptions continuously developing relationships aligned to Company Values.
Maintain appropriate level of functional and technical expertise, including knowledge of products procedures, service, system and frameworks.
Ensures that all technical knowledge and skills are recorded, accessible and accurately maintained.

Skills & Experience:
Fluent in Spanish.
Excellent soft skills to build a rapport and create a positive customer experience.
Passionate about customer service and the need to treat customers fairly.

Hours & Benefits:
Business hours.
Salary Negotiable.

Job Purpose:
Permanent position as Policy Servicing Administrator, sought by international Life Assurance company, responsible for processing all client and IFA servicing requests.

Key Responsibilities:
Dealing directly with external client and IFA policy servicing enquiries.
Vetting & processing policy assignments, Trust requests, and Notices of Interest.
Checking and applying complex work items, from premium payments to policy withdrawals.

Skills & Experience:
Minimum 2 years previous experience within Life Assurance, ideally within a similar position.
Considerable experience in a customer facing administration role.
Good working knowledge of AML/KYC regulatory frameworks.
Excellent verbal and written communicator.
A minimum of 5 GCSE's at grade C or above, including English and Maths.

Hours & Benefits:
Competitive rates of pay and good company benefits, 35 hour working week, based in Douglas.

Job Purpose:
Permanent Consultant required to join the sales team of Payroll services organisation based in Douglas.

Key Responsibilities:
Work with Managing Consultant in the development and retention of the book.
Support the Managing Consultant in delivering defined sales targets and offer ideas for sales campaigns.
Complete client documentation and record accordingly ensuring all KYC documents are complaint and stored correctly.
Manage prospective employees through a structured on boarding process. Ensure that all necessary documentation and KYC is received for each client.

Skills & Experience:
Educated to a minimum of 5 GCSE's (or equivalent) including English Language and Mathematics.
Demonstrate a high degree of customer service in all interactions with employees.
Previous sales experience is desired
Ability to use industry standard software tools such as Outlook and MS Office.

Hours & Benefits:
Standard office hours.
Competitive salary.

Job Purpose:
Permanent position for a Managing consultant to join a payroll Group and grow the book of business.

Key Responsibilities:
Manage, maintain and grow client book in line with sales and retention targets.
Work with Sales Manager to develop ideas for sales campaigns.
Deliver and exceed defined sales targets and support retention initiatives.
Support and develop consultants throughout the sales and on boarding and retention process.
Feed into sales and on boarding reports for their pod including application, on boarding, billing, retention and attrition rates.
Deal with telephone enquiries from contractors in the UK - effectively selling the benefits of the Company and Employed payment solutions

Skills & Experience:
2 years proven Sales background.
Demonstrate a proven sale track record and ability to manage your own targets.
Prior management experience or demonstrated willingness and ability to learn management basics.
Proven leadership and people management skills.

Hours & Benefits:
Business hours.
Salary dependent on experience.

Job Purpose:
Part Time Permanent Legal PA required for a CSP organisation to support the Senior PA in providing secretarial support to the Lawyers Fiduciary and the Investment Services teams in the Isle of Man.

Key Responsibilities:
Prepare documents on Microsoft Word including legal drafts, invoices, copy typing, typing from audio dictation and revising documents from handwritten mark ups.
Manage diaries, arrange meetings and organise travel arrangements.
Perform general secretarial duties including filing, faxing and photocopying.
Manage the client billing process.
Liaise with clients and staff based in different locations.
Perform other ad hoc duties as necessary.

Skills & Experience:
A minimum of five years' experience as a Legal PA or Legal Secretary.
Good audio typing skills.
Highly organised and efficient, able to manage their workload and effectively prioritise tasks.
Able to work autonomously to multiple deadlines.
Proactive, keen to learn and acquire new skills, and have excellent attention to details.

Hours & Benefits:
Part time hours between 10am -3pm.
Excellent Salary Level.

Job Purpose:
Finance Reconciliations Analyst, sought by international Life Assurance company to supervise and administer multi-currency bank accounts.

Key Responsibilities:
Processing a wide range of financial transactions, including regular withdrawals, IFA commissions, and premiums received.
Investigation and clearance of all outstanding reconciliation items to minimise financial and regulatory risk to the company.
Overseeing a high-volume of international currency accounts with c£500m in funds.

Skills & Experience:
Minimum of 4 years experience within Life Assurance or Banking, preferably within financial control.
Knowledge of compliance, legal regulations & procedures relating to offshore Life Assurance.
Intermediate or advanced skills in MS Office applications.
Familiarity with Banking software systems (ideally GLADIS, WFI, E5, or BaNCS).

Hours & Benefits:
Salary commensurate with experience, comprehensive benefits package including car parking, full time business hours.

Job Purpose:
Senior Customer Service Advisor required to join an international banking organisation to deal with a wide range of service requests from customers worldwide.

Key Responsibilities:
Provide a high level of service to customers and colleagues by undertaking a variety of tasks whilst aiming to answer queries at first touch.
Support the implementation of operational changes and coach individuals as required.
Using your experience, you will be able to help increase individual's knowledge to enhance the services provided to customers.
Deliver a risk framework that meets Customer Treatment Standards and delivers the right outcomes to comply with Cross Borders regulations, FCA rules and principles.
Take ownership of your own development to enhance your skills and knowledge to provide the best service possible whilst also enabling you to take responsibility for further actions and tasks.

Skills & Experience:
A Minimum of 2 years customer service experience within financial services.
Experience of complaint handling.
Familiar with banking practices and regulations.

Hours & Benefits:
Full time hours , flexible working pattern.
Competitive salary.

Job Purpose:
Investment Administrator required to join the pensions team of an offshore fiduciary provider based in the South of the Island.

Key Responsibilities:
Book keeping of receipts and payments into VP.
Responsible for reconciliation and investment of incoming monies.
Reconciliation of contract notes from deals placed to Viewpoint Client Accounting.
Reconciliation of Members investment wrappers & Platform accounts to Viewpoint Client Accounting.
Processing of account opening forms in relation to external managed and custodians.
Payment of IFA fees.
Payment of Lump Sum and Drawdown payments.
Valuation of assets on a quarterly basis.

Skills & Experience:
Minimum 3 years' experience in an Investment administration role.
The ability to deliver excellent client service communication skills both verbal and written.
High levels of accuracy and attention to detail with commitment to learning in a fast paced environment.
A working knowledge of the following systems: Word, Excel, and Outlook.
Excellent organisational skills and the ability to prioritise workload effectively with minimal supervision.

Hours & Benefits:
Business hours.
Salary dependant on experience.

Job Purpose:
Supply Chain Manager required for an international engineering organisation, reporting to the Managing Director you will provide leadership for the Supply Chain & Planning groups.

Key Responsibilities:
Leading, managing, training and developing these teams.
Align, collaborate and report as part of Global Sourcing leadership team in managing inbound and outbound supply chains.
Provide analysis and recommendations to senior management on global stocking logic and strategy.
Formulate and apply procedures and policies to ensure the execution of the plan to achieve service and inventory objectives.
Representing the supply chain group on corporate supply chain projects - providing leadership and analysis on costs and benefits to the organization.
Develop and manage inventory levels and inventory replenishment process.
Manage and execute fulfillment strategy definitions and assignment.

Skills & Experience:
Bachelor's Degree in Business Administration or equivalent work experience.
Professional qualifications preferred (such as CIPS, APICS or other supply chain/logistics bodies)
5-7 years of experience in discrete, repetitive and flow manufacturing environments.
3 years of experience supervising scheduling, planning, production control or logistics departments.
Excellent communication and leadership skills.
Broad business knowledge with a strong understanding of current supply chain, high energy and enthusiasm.

Hours & Benefits:
Office hours / daytime shifts.
Competitive salary.

  • Dependent on Experience
Job Purpose:
IT Support Operations Administrator required for a retail and distribution organisation to provide first & second line support for internal and remote users.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Actively participate in IT based projects covering hardware, software and business applications.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.
To ensure the Anti-spam / Antivirus is updated and correctly configured on all systems and highlight any threats and suggest corrective actions.
Gather information and create reports within key systems for users based on specifications provided (Advanced Excel, Jet Reports, SQL).

Skills & Experience:
A minimum of 3 years experience in a similar support position.
Ideally MCSA qualified or currently studying for this qualification.
IT Application Knowledge - Ability to explain how IT Applications support business processes and performance. Knowledge of how a wide range of IT Applications interact with each other and key dependencies.
IT Process Knowledge - Understanding of the full range of IT Processes and service provider areas that are required to evaluate, select, design, build, implement and monitor IT solutions.
Desktop Support - Provides support for a wide range of the Companies IT Applications, Technologies and IT environments across all business units on a global basis.

Hours & Benefits:
This role operates two shifts patterns 8am-4pm and 10am-6pm and an on-call rota system. Salary dependant on experience plus an additional on-call allowance.

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