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Job Purpose:
Senior compliance professional required to join an established financial group on an initial contract basis. The successful candidate must possess extensive banking experience and have a clear track record of project management and also be experienced in writing and revising policies and procedures for banking operations.

Key Responsibilities:
Support the implementation and delivery of the compliance plans.
Keep track of industry regulatory developments and assist in the analysis of laws and trends impacting the compliance risk environment and assess impact on organisational operations.
Advise and support first line of defence with the adoption or as appropriate, development, implementation and maintenance of compliance policies.
Proactively working to support business initiatives and projects.
Provide support to draft reports to executive management.
Provide support to establish, enhance and implement relevant compliance policies and procedures.

Skills & Experience:
Experience compliance professional with over 5 years within a regulated financial services environment.
Experienced banking professional.
Have excellent working knowledge of IOM regulations (FSA) including experience of Conduct of Business and Anti Money Laundering regulations.
Have excellent verbal and written communications skills and an ability to communicate effectively with internal and external contacts at all levels.
Have a good understanding of offshore financial services products.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, based in central Douglas.

Job Purpose:
Multiple Administrators required to join a project team on a 2-3 month temporary basis to undertake a FATCA & CRS data cleanse project.

Key Responsibilities:
Review Stakeholder cases and ensure correct information is present and up to date in line with regulations.
Liaise with necessary parties in regards to any policy updates.
Process any changes via in house system.
Carry out data analysis and deal with any queries from internal clients.
Ensure all servicing requirements are completed in an accurate and consistent manner and policies are adhered to.
Build and maintain professional relationships with colleagues and liaise in other areas of the business.

Skills & Experience:
Previous office administrative experience required, preferably within financial services.
Knowledge and experience working with KYC and CCD requirements.
Excellent communication skills, both written and verbal.

Hours & Benefits:
Competitive rates of pay, full time, business hours, based in Central Douglas.

Job Purpose:
An experienced IT Support Analyst required to join an established IT Solutions Provider in a permanent capacity, to act as the central point of contact for all IT related incidents and service requests.

Key Responsibilities:
Provide 1st line support to all company staff over telephone, email, and face-to-face.
Perform regular systems checks; monitoring and reporting on desktop devices.
Handling client queries via email and telephone.
Managing the help desk ticket system.
Providing Remote support, set up and maintenance.
Internal System Administration on Hosted platforms.
Remote System Administration on Client Sites.
Visiting client sites as required.
In house support and maintenance of disaster recovery suites.
Working closely with the Office Systems (Print) team.

Skills & Experience:
2 years previous experience in a similar support role.
Excellent customer service in face-to-face, telephone, or email interactions with both staff and external clients.
Working knowledge of Windows 10 and MS Office products including O365 and Exchange.

Hours & Benefits:
Based in the South of the Island, very competitive salary in line with relevant skills and experience, along with a company benefits package; full time business hours.

Job Purpose:
Administrator required to join a project team of an International Life Assurance Organisation on a long term contract basis. The role holder will be responsible for supporting all activities surrounding the identifying and contacting of all High Value and new clients for the purpose of obtaining and recording the correct country of tax residence information.

Key Responsibilities:
Support the completion of client file reviews.
Identification of key indictors based on the findings within the file reviews .
Written communications to clients using templated emails and letters.
Updating the business systems with responses from clients.
Logging, controlling and monitoring the client responses through excel and the business work flow system.
Responding to client queries referred on from the HelpPoint team.
Providing regular progress updates.
Following the agreed chase process as defined by the project.
Provide our colleagues with support and assistance when required to respond to client queries

Skills & Experience:
Preferably a minimum of 1 years relevant office based experience.
Minimum 5 GCSE's or equivalent, including Maths and English.
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.
Ability to work on own as well as part of a team.

Hours & Benefits:
Competitive rates of pay, full time- business hours, parking on site.

Job Purpose:
Customer Service Administrator required to join an established Payroll Solutions Organisation on an initial temporary basis with the potential of progressing to a permanent role.

Key Responsibilities:
To handle enquiries from potential new contractors, advising them on whether using Simplify will be beneficial to them and providing personalised illustrations via our online system .
Working with the Contracts and Compliance Administrator to ensure the speedy return of paperwork from new contractors and generally support the on-boarding process.
Provide customer support for existing contractors over the phone as a first point of contact, and in situations where you are unable to resolve the enquiry during the initial call, take responsibility for ensuring that the enquiry is resolved.
A basic understanding of payroll and tax so as to be able to resolve simple queries on the first contact, and understand when more complex enquiries need to be escalated to a member of the payroll Team.
To keep all contractor files up to date with all changes
To identify potential sales leads and to support the sales team in the sales process
To record all contractor contact information on to internal CRM system and produce all relevant paperwork for applications (i.e. contracts) & keep notes on the CRM system of all additional contractor information.

Skills & Experience:
Previous administrative experience in a client focussed role is highly desirable.
Excellent knowledge and experience in Microsoft Excel is essential.
A minimum of 5 GCSE grades A*- C including Maths and English.

Hours & Benefits:
Competitive salary, full time working pattern, central Douglas based.

Job Purpose:
Administrator required to join an established Payroll Solutions Organisation on an initial temporary basis with the potential of progressing to a permanent role.

Key Responsibilities:
The role holder will be responsible for working as part of a team to ensure weekly contractor timesheets are processed efficiently and on time to guarantee contractors receive their salary payments each week.
Receiving weekly timesheets from the client and processing either manually or via excel imports to the Merit payroll system.
Raising Client Invoices for the contractor timesheets received each week.
Running the payroll process once all timesheets and invoices have been generated on the payroll system.
Daily recording and reconciling of the salary totals for the payroll processed.

Skills & Experience:
The ideal candidate will already have payroll, accounts or book-keeping experience or that of financial and banking knowledge from a similar working environment.
Excellent knowledge and experience in Microsoft Excel is essential
A good working knowledge of payroll systems and banking software would also be advantageous.
A minimum of 5 GCSE grades A*- C including Maths and English.

Hours & Benefits:
Competitive salary, full time working pattern, central Douglas based.

Job Purpose:
Experienced Administrator with previous Financial Services experience is required to join an International Life Assurance Organisation on an initial contract basis. The role holder will be dedicated to the delivery of high quality experience for Customers and Financial Advisers. Working as part of a high performing team, the team member will be responsible for the administration of products, from New Business applications through to the payment of the final surrender value.

Key Responsibilities:
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.
Take responsibility for the work allocated to you, ensuring that you take ownership as far as possible for the client outcome.
Ensure that opportunities for process and service improvements are raised with the Team Technician and/or Team Leader.
Escalate system issues and defects in the appropriate manner.
Support any business projects and initiatives as required.
Administration of initial policy set up.
Administration of additional single and regular premiums.
Administration of new business and related policy queries, including updates and general enquiries from Advisers and clients.
Interaction with regional offices.

Skills & Experience:
Previous administrative experience within Financial Services.
Knowledge and experience within a Life Company is highly desirable.
Anti-Money Laundering knowledge/experience.
Experienced in using Life Administration systems such as AS400.
Hold industry related qualification-desirable.

Hours & Benefits:
Good rates of pay - market competitive, structured working pattern-core business hours, car parking on site.

Job Purpose:
Financial Crime Manager required to join an International Life Assurance Organisation on an initial contract basis. Working as part of the financial crime team the role holder will provide specialist technical knowledge in respect of regulatory and legal requirements in the prevention and reporting of financial crime.

Key Responsibilities:
To undertake a programme of comprehensive monitoring on a regular basis to ensure the adequacy and efficiency of measures and procedures which are in place to manage regulatory requirements.
Independently raise awareness to the Group, on any deficiencies in the group's regulated entities' compliance with their regulatory obligations and ensure appropriate action is taken to address issues raised.
Plan and organise the AML & CFT monitoring plan and financial crime training programme for both new and existing staff as required.
On direction from the Group Compliance & Risk Manager co-ordinate compliance matters and enquiries from external advisors or regulators.

Skills & Experience:
A proven track record in a similar role within a Life Company.
Up to date working knowledge of the Isle of Man FSA Rule Book 2013.
Systematic approach to work and attention to detail.

Hours & Benefits:
Marketing competitive rates of pay, core business working hours, on site parking.

Job Purpose:
A number of Administrators required to join an International Banking group to undertake a remediation project.. The role holder will be responsible for processing a wide range of administrative duties in line with service level agreements.

Key Responsibilities:
Respond effectively to a defined range of requests including signature updates , scanning of information and sorting and archiving of documents. ensuring right first time.
The individuals may also flex to learn other roles within the team.
Adhering to and maintaining customer service levels for response times without compromising our quality of service.
Performing against all agreed targets.
Consistently adhering to all regulatory, operational, and key control systems and procedures.
Participate in team based continuous improvement activities with both the customer and the team at the heart of all thinking.

Skills & Experience:
Previous administrative experience is highly desirable, preferably within Financial Services.
A minimum of 5 GCSE's grades A*-C including Maths and English.
Ability to work effectively and independently as part of a team using own initiative to ensure we meet our customer needs.
Good communication skills.
High level of customer focus.
Good PC Skills with a high level of speed and accuracy in processing.
Ability to work with and build relationships with colleagues to ensure customer service is of highest standard.
A clear sense of priority, good planning skills and ability to tackle work in an organised fashion.

Hours & Benefits:
Structured working pattern- core business hours, competitive rate of pay, Douglas based, parking on site.

Job Purpose:
The experienced Senior Trust & Company Administrator will be part of a team based in the South of the island, delivering effective and efficient trust and corporate administration services to a diverse client base.

Key Responsibilities:
Responsible for a diverse and complex portfolio of trusts, companies and partnerships including:
Undertaking all day to day administration, bookkeeping and minutes Liaison with clients and intermediaries, attending client meetings as required.
Conducting investment and annual reviews.
Reviewing Bookkeeping records and preparing accounts files to allow for preparation of year-end accounts.
Responsibility for client billing and debt collection.

Skills & Experience:
A minimum of 5 years experience within a Fiduciary Services. Administration Applicants are expected to be working towards or holding a relevant professional qualification such as ICSA or STEP. Strong communication and organisational skills, experienced in building and maintaining positive working relationships with clients and intermediaries.
Positive approach, should be used to working both independently as well as part of a team.

Hours & Benefits:
Full time hours, competitive salary, parking on site.

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