Customer Relations Advisor sought after by an International Life Assurance Organisation. Responsible for liaising with clients, both written and verbally, to resolve any queries in a professional and efficient manner.
To interpret customer needs, assesses requirements and identifies solutions for queries.
To liaise with all internal and external customers across all levels and works to establish consensus.
To develop in-depth experience, knowledge and skills in life assurance, customer service and complaint handling in line with company policy and regulations.
To review other complaint handlers responses to ensure consistent approach is being used, and to review for quality purposes. Coaching others to improve the quality within the team.
To be customer focused and demonstrate empathy, with an excellent attention to detail and fact-finding abilities.
Skills & Experience:
Previous experience in a similar role is essential, ideally within Life Assurance.
Excellent communication skills, both written and verbal.
The ability to organise their own work and meet tight deadlines.
Must be able to work on your own initiative as well as part of a team.
Hours & Benefits:
Full time business hours, competitive salary and benefits package.