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Job Purpose:
Accounts Assistant required to join a small, established and independent firm, based in Castletown. The role holder will be responsible for a variety of bookkeeping and administration duties, along with liaising with customers, suppliers and employees based in other regional offices.

Key Responsibilities:
Bookkeeping duties including setting up new suppliers and customers on the accounting system, credit control, allocation of funds received.
Preparation payments, review employee expenses, produce monthly reports and reconciliations.
Liaise with customers and suppliers to resolve any queries as required.

Skills & Experience:
Minimum of 1 year's previous bookkeeping experience and accounting knowledge is essential.
Knowledge of an accounting system is desirable e.g. Sage, SAP, QuickBooks, NetSuite.
Must have high attention to detail and strong communication skills.

Hours & Benefits:
Business hours, attractive salary, Castletown based office.

Job Purpose:
Corporate AML Specialist required to join an International Bank for a 12 month contract. The role holder will be responsible for reviewing and assessing high risk clients to ensure files are compliant with policy and business standards.

Key Responsibilities:
To efficiently on-board new high risk clients to policy standards and risk appetite whilst ensuring a customer centric focus.
To review, update and assess high risk files periodically, including when new relationships are being established and where a “trigger” based event occurs.
Using analysis and sound judgment to support in providing a robust defence against financial crime.
Liaison with both intermediary and direct customers in writing and verbally to gather information required to undertake reviews which ensure that all risk factors have been considered.

Skills & Experience:
Previous experience of working in AML and the practical application of relevant AML legislation is essential.
Strong communication skills and confidence to challenge on process, procedure and operational issues where clarity is needed or simplification is required.
An analytical mind set with great problem solving skills.
Holding a relevant professional qualification is desirable but not essential.

Hours & Benefits:
Full time business hours, competitive salary, 12 month temporary contract.

Job Purpose:
Temporary Banking Administrator required to join an International Bank for an initial 2 month period. This role will be responsible for carrying out a range of data entry/processing or customer service duties, in order to deliver a quality service to customers in line with agreed service standards.

Key Responsibilities:
Perform data entry, processing and customer service duties, ensuring that the work is completed accurately.
Adhere to all specified Bank processes, procedures, standards and relevant external regulations.
Respond to a range of enquiries, clarifying customers understanding of the information being given.
When required support line management with the implementation of changes in own work area.

Skills & Experience:
Minimum of 5 GCSE's grade C or above.
Previous experience working in financial services is desirable.
Must have strong attention to detail and excellent communication skills.

Hours & Benefits:
Business hours, market rate salary, initial 2 month temporary contract.

Job Purpose:
An experienced Strategy Delivery Manager is required to join an international banking corporation on a 6 month contract basis. Based in central Douglas, the role holder will oversee the successful implementation & handover of designated projects that have been assigned by the Overseas Services Operations Leadership Team.

Key Responsibilities:
Creating the project & business implementation plan for small to medium complexity changes.
Manage the overall lifecycle of the project from creating the project team through to ideation, mobilisation & delivery; and ensuring appropriate training, communications & business change materials.
Provide regular updates to the Overseas Services Operations Leadership Team and agreed Business Forums, highlighting any key risks & issues which requires support.

Skills & Experience:
An industry-accepted Change qualification (e.g. PRINCE 2, LEAN, AGILE) is essential.
Clear familiarity with project management approaches, tools, and phases of the project lifecycle.
Experience using project and programme management software tools is preferable.
An analytical mindset; able to maintain high levels of accuracy and work with high levels of numeracy.
Excellent written and oral communication skills, able to clearly understand and articulate technical requirements and solutions.

Hours & Benefits:
Full time business hours; highly competitive pay rate.

Job Purpose:
Accounts Assistant required to join a leading Douglas based Retail Distribution Group on a permanent basis. The role holder will be responsible for providing accounting support and confidently managing relationships with suppliers.

Key Responsibilities:
Processing invoices and payments.
Managing internal and external relationships across suppliers.
Investigating outstanding balances on Company statements.
Ensuring prompt payment to suppliers on a monthly basis.
Processing weekly revenues and bank reconciliations, highlighting irregularities or suspicious activity.
Ad-hoc office administrative duties as required.

Skills & Experience:
Minimum 5 GCSEs at Grades C and above or equivalent qualifications.
Ideally at least 1-2 years experience in a similar role.
Excellent written and verbal communication.
Proficiency in Microsoft Office (particularly Excel).

Hours & Benefits:
Structured working pattern - core business hours, competitive rate of pay, parking on site.

Job Purpose:
Execution Support & Helpdesk Analyst required to join the online Helpdesk team of an International bank. The role holder will provide high quality customer service, acting as a key point of contact to resolve clients' queries.

Key Responsibilities:
Providing technical assistance and support to general inquiries.
Liaising between clients, internal teams and relationship managers.
Processing internal payments on behalf of clients.

Skills & Experience:
1-2 years experience in delivering high quality customer services.
An understanding of investment types and the end to end process of a transactions in desirable.
Excellent communication skills.

Hours & Benefits:
Full time hours, market rate salary with benefits package. Full training will be given.

Job Purpose:
An experienced Life Assurance professional is required to join an international Life Assurance company based in central Douglas on an initial contract basis to undertake the role of Claims Supervisor. The role holder will oversee a team of individuals ensuring that they deliver a direct service to clients and IFAs by processing all servicing requests within specified times.

Key Responsibilities:
Monitoring team workload throughout the day.
Mentor and develop all levels of new members to the team, providing feedback to the supervisor to be used in annual review.
Check work completed by other team members.
Identify, log, investigate, and resolve complaints.
Deal with client and IFA queries over telephone, email, and fax.

Skills & Experience:
Minimum of 2 years in a Senior Claims role within Life Assurance.
Strong knowledge of MS Office applications (Word, Excel, Outlook).
Excellent planning and organisational skills.
Good understanding of KYC/AML requirements.
Excellent verbal and written communication skills, with the ability to draft letters/faxes.

Hours & Benefits:
Full time business hours from 9am-5pm (35 hour working week); very competitive salary and company benefits package.

Job Purpose:
Out of Hours Call Operator required to join a leading Utilities Company on an initial temporary basis. The role holder will be responsible answering emergency calls during the out of hours periods for IOM, Jersey and Guernsey offices.

Key Responsibilities:
Responsible for answer the telephone regarding emergencies, ensuring calls are logged and assigned to an engineer.
Accurately update database to ensure all details are input correctly.
Liaising with other emergency services where appropriate.
Additional administration duties to be completed whilst phone lines quiet.
Handing over ongoing work between shifts.

Skills & Experience:
No formal qualifications are required, however experience working in a call centre environment is essential.
Must have excellent customer service and communication skills.
Must be a responsible and professional individual who has the ability to work using their own initiative.

Hours & Benefits:
Out of hours shifts, predominantly night shifts. Competitive rate of pay. Douglas based office, on site car parking.

Job Purpose:
Client Relations Adviser required to join an International Bank on an initial contract basis. The role holder will be responsible for resolving client queries as the first point of contact via telephone.

Key Responsibilities:
The role holder will be responsible for resolving complaints by telephone, mail and face to face.
Identify and research the cause of the complaints through liaison across all departments.
Dealing directly with complex client situations throughout the cycle of investigation and ringing their complaint to a resolution.
The role holder will be responsible for timely and accurate recording of case information on complaint handling, including complaint codes and ensure that the data conveyed is clear and concise.
Production of regulatory letters & Summary Resolution Communications.
Support root cause analysis activity, driven by the Root Cause Analysis Manager, to identify complaints trends and contribute to mitigating the reputational and financial risk posed by these complaints.

Skills & Experience:
The successful candidate will have excellent academics to include GCSE Grade C or above (or equivalent) in both Mathematics and English Language.
The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.
The role holder will have an excellent command of English language with strong written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high as the Ability to engage with customers on a frequent basis in addition to liaising with senior internal stakeholders.
Previous financial services experience is highly desirable along with previous experience in a telephony based role.

Hours & Benefits:
Excellent rates of pay- market competitive, structured shift patterns, based in central Douglas.

Job Purpose:
Operations Supervisor required to join an established manufacturing and engineering organisation on a permanent basis. The role holder will Share responsibility for developing, evaluating and improving the key performance indicators for plant operations. Develop and lead the department to achieve the plant and company objectives. Manages available resources and leads associates to perform all departmental tasks in the most cost effective manner while ensuring a quality product is processed according to schedule.

Key Responsibilities:
Develop and maintain department roadmap in alignment with plant placemat.
Manage resources in order to meet capacity requirements.
Develop and maintains workforce skills plan.
Manage hourly workforce development for department to meet skills plan.
Communicate (lead by example) mission, vision and values.
Motivate associates to meet key indicators.
Develop associates through effective use of the Performance Management Process, Merit Review Program, PLP, and PIP etc. Disciplinary process.
Meet department and value stream objectives.
Address and resolve daily operational issues, lead value stream boundary team.
Maintain fair and consistent application of all company policies and procedures.
Assist plant leadership in driving and accomplishing key performance indicators.
Address and resolve daily personnel issues or conflicts.
Resolve product, process and equipment issues.
Plan and prioritize daily job assignments.
Lead recruitment activity for the department.
Recommend and implement process improvements (CIAS).
Lead department lean daily management activity / improvements.
Manage 10-25 members of staff.

Skills & Experience:
Previous experience in a similar role within Manufacturing is essential
Working knowledge of and ability to operate CNC and or Auxiliary equipment.
Proficient user of all Microsoft Office programs.
Ability Demonstrate leadership ability.
Strong technical ability.

Hours & Benefits:
Competitive salary and benefits package. Shift based work pattern (Night Shifts).

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