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Job Purpose:
Payments Administrator required to join the Finance Department at an International Life Assurance Organisation. This position is primarily responsible for the processing of all company client payments and receipts in a timely and accurate manner.

Key Responsibilities:
Timely & accurate processing of all outward payments to clients.
Recording and banking of cheques which will involve driving company car to the bank.
Investigating and answering of all payment related queries for Internal Departments and External Banking partners.
Assisting the Bank reconciliations team by ensuring that correct information is recorded.
Accurate journaling of payments on a daily basis and ensuring filing is maintained in accordance with company procedures.

Skills & Experience:
Minimum of 5 GCSE Grades A-C including Maths and English and ideally have 1 year's banking or payment processing experience.
Ability to demonstrate accuracy especially when inputting data.
Must have a full clean driving licence.
Ability to work in a team environment and have strong organisational skills.

Hours & Benefits:
Full time, competitive salary and benefits package.

Job Purpose:
Customer Relations Advisor sought after by an International Life Assurance Organisation. Responsible for liaising with clients, both written and verbally, to resolve any queries in a professional and efficient manner.

Key Responsibilities:
To interpret customer needs, assesses requirements and identifies solutions for queries.
To liaise with all internal and external customers across all levels and works to establish consensus.
To develop in-depth experience, knowledge and skills in life assurance, customer service and complaint handling in line with company policy and regulations.
To review other complaint handlers responses to ensure consistent approach is being used, and to review for quality purposes. Coaching others to improve the quality within the team.
To be customer focused and demonstrate empathy, with an excellent attention to detail and fact-finding abilities.

Skills & Experience:
Previous experience in a similar role is essential, ideally within Life Assurance.
Excellent communication skills, both written and verbal.
The ability to organise their own work and meet tight deadlines.
Must be able to work on your own initiative as well as part of a team.

Hours & Benefits:
Full time business hours, competitive salary and benefits package.

Job Purpose:
Bank Reconciliations Administrator required to join the Finance Department at an International Life Assurance Organisation. The sought after individual would be responsible for the reconciliation of bank accounts and internal control accounts and the clearance of outstanding items.

Key Responsibilities:
Reconciliation of bank accounts and internal control accounts in accordance with the control timetable.
Production of month end packs for sign off in accordance with month end accounting deadlines.
Identification and investigation of outstanding items.
Download daily reports from various banks.
Supporting other team members as required.

Skills & Experience:
A minimum of 1 years' experience of Bank Reconciliations is required.
Knowledge of accounting, administration and reconciliation software would be beneficial.
A good working knowledge of Word & Excel.
The ability to organise their own work and meet to deadlines.
Must be able to work on your own initiative as well as part of a team.

Hours & Benefits:
Full time, competitive salary and benefits package.

Job Purpose:
Temporary Trust & Company Administrator required to join an International Corporate Services Provider on an initial 3 month basis, responsible for the day to day administration of a portfolio of companies and trusts.

Key Responsibilities:
Responsible for day to day administrative tasks including preparation of minutes, payment instructions and liaison with internal and external bankers, annual reviews, bank account reconciliations, time recording, scanning and filing of correspondence and documents into laser fiche, following internal policies and procedures.
Maintain excellent relationships and communication with clients and intermediaries.
Assisting with projects that arise from time to time, such as UK and US FATCA/CRS and other tasks that might be assigned by the management team from time to time.

Skills & Experience:
Previous experience in a Trust and Company Administrator role is essential.
Knowledge of IOM AML/FSC guidelines and regulations in relation to Company and Trust.
Strong organisational and communication skills required, and high attention to detail.

Hours & Benefits:
Full time business hours and attractive salary.
3 month temporary contract.

Job Purpose:
Client Relations Adviser required to join an International Bank on an initial contract basis. The role holder will be responsible for resolving client queries as the first point of contact via telephone.

Key Responsibilities:
The role holder will be responsible for resolving complaints by telephone, mail and face to face.
Identify and research the cause of the complaints through liaison across all departments.
Dealing directly with complex client situations throughout the cycle of investigation and ringing their complaint to a resolution.
The role holder will be responsible for timely and accurate recording of case information on complaint handling, including complaint codes and ensure that the data conveyed is clear and concise.
Production of regulatory letters & Summary Resolution Communications.
Support root cause analysis activity, driven by the Root Cause Analysis Manager, to identify complaints trends and contribute to mitigating the reputational and financial risk posed by these complaints.

Skills & Experience:
The successful candidate will have excellent academics to include GCSE Grade C or above (or equivalent) in both Mathematics and English Language.
The role holder will also have a strong level of computer literacy and have proficient keyboard skills as these are both essential skills for this role.
The role holder will have an excellent command of English language with strong written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high as the Ability to engage with customers on a frequent basis in addition to liaising with senior internal stakeholders.
Previous financial services experience is highly desirable along with previous experience in a telephony based role.

Hours & Benefits:
Excellent rates of pay- market competitive, structured shift patterns, based in central Douglas.

Job Purpose:
Data Analyst required to join a leading Contractor Services Organisation on a permanent basis.

Key Responsibilities:
Proactively analyse all business areas and provide suggestions for improvement, efficiencies and profit enhancement.
Production of regular sales, operations & finance reports.
Work closely with the finance team and directors to ensure monthly reporting reconciles to the monthly management accounts.
Provide ad-hoc reporting and analysis as agreed with management.
Support business process and systems development projects.
Introduction of internal controls per department based on agreed specified KPI's and review and analysis of any unforeseen movement.

Skills & Experience:
Previous experience in a similar business analyst role is essential.
In-depth knowledge of Microsoft Office Applications.
Good problem solving and data analysis skills in order to resolve issues quickly and effectively.
Ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Competitive rate of pay, full time business hours.

Job Purpose:
Engineering Clerk required to join a global engineering firm, based in Douglas, to provide support in the creation and maintenance of documentation.

Key Responsibilities:
Print and accurately review documentation in a timely manner.
Process document change requests in accordance with company document control procedures.
Collate and report departmental metrics.

Skills & Experience:
Minimum of 5 GCSE's grade A - C including English & Maths.
Previous administration experience would be advantageous.
Strong organisational skills and high attention to detail is essential.
Must be proficient in using Microsoft Office applications.

Hours & Benefits:
Market rate salary and full time hours, on site car parking.

Job Purpose:
Supply Chain Planner required to join a global engineering and manufacturing firm, based in Douglas, responsible for creating and managing an accurate production schedule for internal and external suppliers.

Key Responsibilities:
Have a strong working knowledge of working procedures and policies relating to supply chain planning.
Competent in all production planning work processes and procedures.
Manage own time effectively and be adaptable to an ever changing working environment
Be familiar with navigating the departmental resources to solve work related problems.
Participate in cross functional projects or initiatives.

Skills & Experience:
Bachelors degree in Supply Chain field is desirable, and knowledge of supply chain concepts.
Previous experience in a manufacturing environment or similar is essential.
Experience with SAP would be advantageous.

Hours & Benefits:
Attractive salary and full time hours.

Job Purpose:
Trainee accountant studying towards the Certified Accounting Technician (CAT), required to join general accountancy practice and corporate service provider.

Key Responsibilities:
Bookkeeping including inputting client records.
Preparation of accounting schedules, financial statements, investment schedules and personal or corporate tax and VAT returns.
Liaison with third party institutions.
All aspects of trust and company administration which will include direct contact with clients.

Skills & Experience:
Ambitious and determined to study to complete the challenging CAT qualification.
An 'A' level or a strong GCSE school leaver, previous experience would be advantageous.

Hours & Benefits:
Douglas based employer, working business hours.
Study support offered for the successful candidate.

Job Purpose:
Onboarding Executive required by a leading Contractor Services organisation, to liaise effectively with clients and professional advisers and ensure that KYC and other onboarding requirements for new clients are processed professionally and efficiently.

Key Responsibilities:
Responsible for onboarding of new clients, ensuring all necessary KYC documentation and other paperwork is received.
Processing applications efficiently, ensuring that required information is followed up with contacts on a regular basis.
Dealing promptly with telephone and email queries from clients or intermediaries
Working as part of a team to ensure that statutory and regulatory deadlines are met.

Skills & Experience:
Positive and enthusiastic approach, with good communication skills.
Able to work with accuracy and attention to detail, ensuring that client expectations are met.
Strong organisational and IT skills, to include Microsoft Word and Excel.
Capable of working independently as well as part of a team.

Hours & Benefits:
Full time hours, salary in line with relevant experience.

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