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Job Purpose:
An experienced PR, Social Media, & Communications Executive is sought by a leading island commercial organisation, in a permanent capacity. The successful applicant will develop and implement the company communications plan to support the business strategy.

Key Responsibilities:
Lead all aspects of social PR and communications.
Develop a PR plan to ensure high-level placements in relevant print, broadcast, and online media.
Build the company profile and manage relationships with key spokespeople within both local and international media.
Develop a programme of engagement with online influencers, bloggers, and journalists.
Manage company internal communications.

Skills & Experience:
Proven working experience in public relations.
Proven track record in designing and executing successful PR campaigns.
Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews.
Exceptional creative writing and editing skills.
Solid experience with social media (including but not limited to blogs, LinkedIn, Facebook, and Twitter)

Hours & Benefits:
Full time core business hours; salary commensurate with relevant skills and experience; company benefits package

Job Purpose:
An Administrator is required to join the Client Services team of an international Financial Services company, in a permanent capacity. Based in central Douglas, the role holder will process all new business, policy servicing, and claims related tasks.

Key Responsibilities:
Provide concise & professional support to professional intermediaries, investment advisors, and clients by telephone, email, fax, & post.
Work with clients to ensure business meets compliance requirements and AML regulations.
Manage filing and archiving to ensure that all client correspondence is stored correctly.
Assist with investment related issues, including dealing, fund pricing, and asset reviews as required.

Skills & Experience:
Minimum 2 years previous experience in Financial Services, ideally within Insurance or Pensions Administration.
Excellent communication skills, both written and verbal.
Working knowledge of MS Office products, including Word, Excel, & Outlook.

Hours & Benefits:
Full time hours based on a 35 hour working week; competitive salary commensurate with relevant skills & experience; company benefits package.

Job Purpose:
A Compliance specialist is sought by a leading Douglas-based Payroll and Contractor Services company. The role holder will become Deputy MLRO for the organisation and be responsible for the day-to-day compliance administration for a number of group companies, working closely with and providing assistance to the Compliance Manager/MLRO.

Key Responsibilities:
Day to day compliance Administration including assistance with AML/CFT administration.
Reviewing of Customer Due Diligence & Enhanced Due Diligence.
Signing off new applications, undertaking ongoing monitoring and preparing monthly reports.
Assisting with delivery of AML/CFT training.
Providing cover for the Compliance Manager/MLRO during their absence.

Skills & Experience:
A number of years Compliance experience.
Ideally the holder of a professional Compliance qualification, or working towards this, but significant experience in a similar work will also be considered.
Good understanding of current AML/CFT legislation and regulation.
Excellent verbal and written communication skills and a positive approach.
Experienced in working to tight deadlines and working as part of a team.

Hours & Benefits:
Salary dependent on relevant skills and experience; company benefits; full-time business hours based on a 37.5 hour working week.

Job Purpose:
A Client Services Administrator is sought by an expanding Douglas-based Payroll & Contractor Services company. Joining the Timesheets Team in a permanent capacity, the role will involve telephoning and emailing clients and updating internal systems on a daily/weekly basis.

Key Responsibilities:
Ensuring client & contractor timesheets are received on time.
Updating relevant client records.
Dealing promptly and efficiently with all telephone and email enquiries.
Performing routine administrative tasks, and assisting other members of the admin team as needed.

Skills & Experience:
5 GCSEs (inc. Maths & English) at Grade C or above.
Excellent interpersonal and communication skills.
Self-motivated, and an aptitude to work without direct supervision.
Strong IT skills - Microsoft Word & Excel in particular.

Hours & Benefits:
Full time business hours based on a 37.5 hour working week; Market-rate salary and company benefits package.

Job Purpose:
A Senior Administrator is sought by an international Life Assurance company, on a permanent basis. The role is focused on the processing and administration of intermediary terms of business applications.

Key Responsibilities:
Processing new terms of business applications for intermediaries.
Undertaking regular reviews of existing intermediary relationships, to ensure they continue to meet Conduct of Business Code requirements.
Regular communication by telephone and email with brokers and company Sales Team.
Processing suitable certifier applications.
Carrying out agency amendments and processing payments.

Skills & Experience:
A minimum of 2 years previous experience within Financial Services.
An awareness of intermediary terms of business applications.
An understanding of AML & CDD requirements in line with regulatory requirements.
Experience of processing UK and International payments.
An understanding or corporate legal structures would be beneficial.

Hours & Benefits:
Full time business hours based on a 35 hour working week; salary commensurate with relevant skills and experience; comprehensive benefits package.

Job Purpose:
A Senior Administrator is sought by an international Life Assurance company, on a permanent basis. The role would suit a high performing customer services oriented individual, and is focused on processing incoming payments, customer due diligence, and meeting regulatory requirements.

Key Responsibilities:
Allocating incoming premium payments to policies.
Investigation and resolution of payment queries.
Ensuring that all incoming payments have the appropriate documentation to meet regulatory and internal requirements.
Reviewing and investigating premium arrears and lapsed policies.

Skills & Experience:
A minimum of 2 years Financial Services experience.
An understanding of AML & CDD requirements in line with regulatory requirements.
An understanding of processing UK and International premium payment methods (including BACS, Direct Debit, credit cards, standing orders, and telegraphic transfers).

Hours & Benefits:
Full time business hours based on a 35 hour working week; salary commensurate with relevant skills and experience; comprehensive benefits package.

Job Purpose:
An Analyst is required to join the Offshore Banking Expert Services Team of a global Banking corporation, in a permanent capacity. Based in central Douglas, the role holder will provide specialised support for the Offshore Operations business for Isle of Man, Jersey, and Guernsey-based customers.

Key Responsibilities:
Provide active support to the management team, ensuring all service levels, policies, procedures, risk, and governance are adhered to.
Review of sensitive Deceased Client cases, prior to execution of payments to executors, along with the subsequent release of payments.
Deal with all telephone and email referrals in relation to client payments (inward, outward, and online).

Skills & Experience:
12 months previous experience within Banking, preferably in an Operations capacity.
A minimum of 5 GCSEs at Grade C or above, including English and Mathematics.
Flexible and professional under pressure, with strong interpersonal skills.

Hours & Benefits:
Full time core business hours; competitive salary and full company benefits package.

Job Purpose:
An international bank is seeking a Client On-Boarding Officer in a permanent capacity. The successful applicant will work closely with the Relationship Management Team to obtain documentation that enables the opening of new accounts, and amendments to existing accounts.

Key Responsibilities:
Ensure that all information, documentation, and Client Due Diligence meets all operational and regulatory requirements.
Process new account applications and amendments in a timely and professional manner.
Create and maintain accurate customer records on company systems.

Skills & Experience:
Previous experience in a similar role within Banking, ideally with a KYC/CDD focus.
Exceptional attention to detail and a high level of risk awareness.
Excellent communication skills and good customer service experience.

Hours & Benefits:
Full time business hours; competitive salary and attractive company benefits package.

Job Purpose:
A Receptionist is required to join an international bank in a permanent capacity. Based in central Douglas, the role holder will manage customer service for all customers, visitors, and business callers to the company.

Key Responsibilities:
Meet and greet customers face to face and ensure their needs are dealt with efficiently.
Answer incoming telephone calls and redirect to relevant members of staff where necessary.
Arranging internal and external meetings, conference calls, travel, and lunches.
Open and distribute incoming mail, liaising with couriers in relation to both sending and collecting.
Process customer payments both face to face and via the telephone.
Provide administrative support to the Operations Team relating to customer account servicing.

Skills & Experience:
2 years previous experience in a similar customer-focusing role, ideally within banking.
Excellent organisational and communication skills.
Strong working knowledge of MS Office packages.
Able to work under pressure.

Hours & Benefits:
Full time business hours based on a 37.5 hour working week; competitive salary and full company benefits package.

Job Purpose:
A Customer Services Administrator is sought by an international Life Assurance company on a permanent basis. The role requires the successful applicant to deliver superior customer service to future and existing customers & brokers who contact the call centre.

Key Responsibilities:
Handling incoming and outgoing telephone calls.
Acting as the first point of contact, answering queries and taking responsibility for processing each enquiry through to resolution.
Providing customers and brokers with product and servicing information both verbally and written.

Skills & Experience:
A minimum of 12 months previous experience within Financial Services, ideally within Life Assurance.
Written and verbal fluency in Spanish would be highly advantageous.
Proven customer service skills and ability to work well within a busy team environment.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills and experience; full company benefits package.

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