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Job Purpose:
Senior Administrator required to join the operations team of an international life company ,primarily accountable for all existing business email correspondence , ensuring it is managed in accordance with; client requirements, internal procedures and internal service level agreements.

Key Responsibilities:
Ensure all emails received are reviewed and correctly distributed within the agreed service standards and that all systems are updated accordingly whilst ensuring all allocated correspondence is completed within the agreed SLAs.
Dealing with queries, ensuring these are referred via email to the correct department.
Recognise any complaints received within the area and refer appropriately within the required timescales. Where possible to begin the investigation and ascertain which business area the complaint lies with. Ensure less than 2 exceptions recorded per month.
Monitor the agent adviser system and provide phone cover as appropriate to ensure departmental SLAs are maintained and a positive customer experience.
Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution. Expectations must be managed at all times.
Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing.

Skills & Experience:
A minimum of 2 years experience within Financial services, preferably Life Assurance.
Excellent customer service skills with the ability to investigate complex queries / complaints.
FA1 & CF1 qualifications or working towards would be advantageous.

Hours & Benefits:
Structured working pattern with competitive salary and benefits with onsite car parking.

Job Purpose:
An experienced .NET Developer is required by a large Financial Services group based in central Douglas. Joining on a permanent basis, the role holder will assist with the design and build of bespoke corporate systems.

Key Responsibilities:
Actively contribute to all phases of development, from requirements gathering to analysis, design, and implementation.
Support staff using in-house and 3rd party systems.
Produce clear and accurate technical documentation.

Skills & Experience:
Minimum 3 years development experience with a proven track record in the software development environment.
Educated to relevant degree level.
Experience in all aspects of the development life cycle.
Strong analytical and problem solving skills.
Full working knowledge of Visual Studio, .NET Framework, C#, SQL Server, and Sharepoint 2013.

Hours & Benefits:
Full time business hours; highly competitive salary in line with relevant skills and experience; full company benefits package.

Job Purpose:
A Funds & Shareholder Services Administrator is sought by the Fund Division of a large Financial Services Group, based in central Douglas. Joining in a permanent capacity, the role holder will undertake fund processing, checking, valuation and payment services.

Key Responsibilities:
Accurate and timely production of valuations in accordance with accounting standards and legislation.
Liaising with financial institutions where assets are invested on a daily basis.
Input and release of subscriptions and redemptions via online banking systems.
Reconciliation of fund and client accounts.
Ensuring fund-related fees (management, custodian, audit, etc) are settled in a timely manner.
Mail merges and distributions for funds.
Provide accurate & informed responses to customer/audit enquiries.

Skills & Experience:
Previous experience working within Financial Services is essential.
Good working knowledge of CHAPS, BACS, and SWIFT systems, alongside currency cheque collections and negotiations.
Good understanding of financial markets with an ability to place FX deals and instruct on fixed deposits.
An understanding of Compliance and the Regulatory Environment.

Hours & Benefits:
Full time business hours; Attractive salary and company benefits package.

Job Purpose:
The experienced Senior Trust & Company Administrator will be part of a team based in the South of the island, delivering effective and efficient trust and corporate administration services to a diverse client base.

Key Responsibilities:
Responsible for a diverse and complex portfolio of trusts, companies and partnerships including:
Undertaking all day to day administration, bookkeeping and minutes Liaison with clients and intermediaries, attending client meetings as required.
Conducting investment and annual reviews.
Reviewing Bookkeeping records and preparing accounts files to allow for preparation of year-end accounts.
Responsibility for client billing and debt collection.

Skills & Experience:
A minimum of 5 years experience within a Fiduciary Services. Administration Applicants are expected to be working towards or holding a relevant professional qualification such as ICSA or STEP. Strong communication and organisational skills, experienced in building and maintaining positive working relationships with clients and intermediaries.
Positive approach, should be used to working both independently as well as part of a team.

Hours & Benefits:
Full time hours, competitive salary and benefits.

Job Purpose:
Bank Reconciliations Administrator required to join the Finance Team of an International Life Assurance Company.

Key Responsibilities:
Reconciliation of bank accounts and internal control accounts.
Investigation and clearance of outstanding items.

Skills & Experience:
The successful candidate will have 2 years' experience of bank reconciliations ideally within the Life Assurance Industry.

Hours & Benefits:
Business hours, salary dependent on experience.

Job Purpose:
Settlements Administrator required to join the Investments Department an International Life Assurance Organisation on a permanent basis.

Key Responsibilities:
Daily processing, investigating and reconciling of investment transactions.
Liaising with internal and external parties to resolve any settlement issues.
Assistance and resolution of queries.

Skills & Experience:
Previous administrative experience within Financial Services is desirable, preferably within a Life Company.
Minimum of 2 year experience in Financial Services.
5 x GCSE (or equivalent) grade C or above English and Maths.

Hours & Benefits:
Market rate salary, competitive benefits, full time business hours, Douglas based employer.

Job Purpose:
Experienced Client Accountant required to join a privately owned International Financial Services Group and be responsible for bookkeeping and the preparation of accounts for a variety of company and trust structures.

Key Responsibilities:
Provide client accounting services to a portfolio of clients, from bookkeeping through to the preparation of accounts.
Work closely with accounting and administration teams within the business.
Assist in ensuring that client files are organised and complete.

Skills & Experience:
Ideally have 2+ years experience preparing accounts for trusts and companies.
Proactive approach with strong communication and organisation skills.
Educated to A level/ degree level and either already studying or be willing to study towards a professional accounting qualification.
Experience of IFRS would be advantageous.

Hours & Benefits:
Full time, salary commensurate with experience and qualifications and plus benefits.

Job Purpose:
Qualified Accountant (ACCA or ACA) required to join a Payroll Solutions Group in a permanent capacity on the Isle of Man as the Finance Manager. You will be reporting into the Head of Finance and managing a team of 3 staff.

Key Responsibilities:
Ensure compliance with statutory and tax reporting requirements for group companies
Oversight of treasury function.
To provide relevant board reports and KPI's to strict reporting deadlines.
Maintain relationships with internal and external stakeholders.
Completion of group management accounts including group consolidation.
Strong management and communications skills.
Ensure financial controls and processes are maintained.
Recommend and implement improvements to processes.

Skills & Experience:
ACCA or ACA qualified Accountant ideally with 2/3 years PQE.
Solid commercial background.
Good understanding of UK PAYE and VAT regulations.
Commercially astute, articulate, technically strong, dynamic, and an influential leader with the ability to operate at both strategic and operational levels.
Knowledge of Trust and preparation of Trust accounts desirable.

Hours & Benefits:
Competitive salary and comprehensive benefits and car parking.

Job Purpose:
An experienced Senior Company & Trust Administrator, ideally with around 5 years company & trust experience and likely to be either part or fully ICSA/STEP qualified, is sought by an established Trust & Corporate Service Provider. The role requires the provision of professional administration services to a varied client portfolio and applicants should have good jurisdictional and regulatory awareness.

Key Responsibilities:
Excellent understanding of structures to be able to effectively manage the requirements for a portfolio of clients.
Maintaining and preparing statutory records, including minutes.
Undertaking KYC and CDD procedures, including annual reviews.
Understanding of financial statements.

Skills & Experience:
c5 years company & trust administration experience, used to managing a diverse client portfolio.
Likely to be either part or fully qualified ICSA or STEP.
Professional and friendly manner, used to building strong working relationships with clients and intermediaries.
Good organisational and communication skills, experienced in meeting deadlines.

Hours & Benefits:
35 hours a week, competitive salary and benefits package.

Job Purpose:
A Financial Crime Analyst required to join a leading international Life Assurance business on a permanent basis. The role holder will have an awareness of fraud detection techniques and will be able to engage effectively with business stakeholders to deliver Financial Crime developments in an appropriate manner, resulting in value added risk management practices and reporting solutions.

Key Responsibilities:
Assist in ensuring supported legal entities are protected against potential criminal activity by providing specialised forensic detection and investigation services.
Monitoring of Politically Exposed Persons (PEPs) and any remedial work required to ensure this process is fully controlled and meets the regulatory expectation, guidance and procedures.
Review of all client screening results.
Other work may include investigation, documenting and reporting of all suspicious activity relating to financial crime, reviewing complex high profile, high value business and other case specific matters including requests for information from regulators, production orders, restraining orders, requests for information from tax authorities or other government bodies, bespoke reviews in order to establish trends of financial crime.
Maintain detailed knowledge of all operational functions, including key processes and controls across all businesses.
Development of knowledge in relation to specific commercial expectations in the various regions to support the high risk, HNW business.
Assist with the production of management information of any financial crime activity for the business.
Maintaining key relationships with operational areas to ensure all investigations are conducted in an open and constructive manner.
Developing and maintaining close relationships with law enforcement and other external parties.
Developing and maintaining close working relationships with key personnel in relation to reviewing and advising on complex cases.

Skills & Experience:
5 GCSE's or equivalent at Grade C or above, including English and Maths.
Preferably holding or working towards a relevant professional qualification.
Good experience in Financial Crime disciplines.
Experience in defining and delivering quality reporting.
Strong analytical and relationship building skills.
Planning and organisational skills.

Hours & Benefits:
Competitive rates of pay, structured working pattern- core business hours, parking on site.

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