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Job Purpose:
A Senior Operations Supervisor is sought by an industrial design and manufacturing business. Joining in a permanent capacity, the successful applicant will develop and lead multiple departments to achieve plant and company objectives.

Key Responsibilities:
Manage shift operations of multiple departments.
Develop, evaluate, and improve the key performance indicators for plant operations.
Manage available resources and lead associates to perform all tasks in the most cost effective manner while ensuring quality product is processed.
Plan and prioritise daily job assignments.
Lead recruitment activity for the department.
Address and resolve daily personnel issues or conflicts.
Resolve product, process, and equipment issues.
Lead department lean daily management activity/improvements.
Plan future department incentives.
Manage 10-25 direct reports, and up to 50 total staff.

Skills & Experience:
Proven and demonstrated experience in a similar role is essential.
Strong leadership and technical ability.
Experience in (but not limited to) conflict management, developing others, service orientation, transparency, and organisational awareness.

Hours & Benefits:
Core shift operates on a day pattern with some crossover between Twilight and Night shift; competitive salary and attractive company benefits package.

Job Purpose:
Manufacturing Engineering Technician required to develop, implement and maintain cost effective manufacturing solutions for a leading manufacturing company.

Key Responsibilities:
Prepare manufacturing documentation (Programs, tooling layouts etc.) required for product manufacture in a timely manner.
Provide technical advice and support to internal customers.
Support continuous improvement through identification and elimination of operational and manufacturing constraints to aid productivity.
Technical problem solving of manufacturing process related issues.
Support commercial quotations.
Collaboration with other functions to support process and system improvements.

Skills & Experience:
5+ years' experience in similar role within a manufacturing environment.
Extensive knowledge and experience of CNC equipment, programming (preferably ISO based) and tooling.
Proficient use of CAD/CAM systems, application of Lean tools with a good knowledge of general manufacturing and finishing processes.
Strong computer and typical office software/proven MRP system capability.
Ability to effectively participate in cross functional project teams to support and seek to improve all aspects of current manufacturing processes.
Able to determine and implement appropriate manufacturing process for complex components.
Higher National Diploma in Engineering.

Hours & Benefits:
Hours of work, Mon - Thurs 8am - 5pm / Fri 8am-1pm (38 hrs per week)
Salary dependant on experience.

Job Purpose:
An experienced Environmental, Health and Safety Officer is sought by a leading manufacturing organisation on a permanent basis. The EHS Officer is considered a subject matter expert in multiple core discipline areas, providing technical leadership and developmental guidance to facilities and operational areas with a high safety/environmental impact potential.

Key Responsibilities:
Partner with service group leadership in planning, executing, and tracking environmental and safety initiatives.
Mentor and help develop environmental and safety awareness throughout the site and assume a lead role in advancing safety culture.
Ensure facility waste streams are properly managed, stored, and disposed of.
Complete the compliance schedule for the site.
Conduct and coordinate industrial hygiene testing as required.
Conduct hazard assessments and identify appropriate protective equipment.
Assist in preparation and conducting of internal/external audits.
Conduct workplace incident investigations and root cause analysis.

Skills & Experience:
Degree in environmental sciences, occupational safety and health, engineering, or other applicable field plus appropriate continuous training.
Previous experience in a professional position relation to environment, health, and safety is essential.
Demonstrated experience in managing environmental compliance (emphasis on hazardous wastes, process wastewater, and air releases.
Ability to handle complex problems and multiple projects simultaneously.
Advanced problem solving and decision making abilities.
Strong computer and typical office software skills.

Hours & Benefits:
38 hours per week (Mon-Thurs 08:00-17:00, Fri 08:00-13:00); Salary commensurate with relevant skills and experience; Company benefits package.

Job Purpose:
A Senior Administrator is required to join the Agency & Commissions team of an international Life Assurance organisation, in a permanent capacity. Working within the Customer Services department, the role holder will undertake regular reviews of existing intermediary relationships as their indemnity commission liability approaches agreed trigger levels.

Key Responsibilities:
Monitoring any debt positions.
Preparation of reports for the weekly Debt & Indemnity Commission meeting.
Processing new terms of business applications for intermediaries.
Regular communication by telephone and email with brokers and company sales teams.
Carry out agency amendments and process payments.

Skills & Experience:
Previous financial services experience is essential, ideally within the Life Assurance industry.
A clear understanding of Insurance (AML) regulations and knowledge of CDD requirements in line with the IOM Financial Services Authority.
Experience of processing UK and international payments.
An understanding of corporate legal structures would be beneficial.
Ability to deliver against deadlines and excellent organisational skills.

Hours & Benefits:
Full time business hours (35 hours working week); Salary commensurate with skills and experience; Full company benefits package.

Job Purpose:
Senior Administrator required to join the operations team of an international life company, primarily accountable for all existing business email correspondence , ensuring it is managed in accordance with; client requirements, internal procedures and internal service level agreements.

Key Responsibilities:
Ensure all emails received are reviewed and correctly distributed within the agreed service standards and that all systems are updated accordingly whilst ensuring all allocated correspondence is completed within the agreed SLAs.
Dealing with queries, ensuring these are referred via email to the correct department.
Recognise any complaints received within the area and refer appropriately within the required timescales. Where possible to begin the investigation and ascertain which business area the complaint lies with. Ensure less than 2 exceptions recorded per month.
Monitor the agent adviser system and provide phone cover as appropriate to ensure departmental SLAs are maintained and a positive customer experience.
Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution. Expectations must be managed at all times.
Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing.

Skills & Experience:
A minimum of 2 years experience within Financial services, preferably Life Assurance.
Excellent customer service skills with the ability to investigate complex queries / complaints.
FA1 & CF1 qualifications or working towards would be advantageous.

Hours & Benefits:
Structured working pattern with competitive salary and benefits with onsite car parking.

Job Purpose:
An international bank is seeking a Client On-Boarding Officer in a permanent capacity. The successful applicant will work closely with the Relationship Management Team to obtain documentation that enables the opening of new accounts, and amendments to existing accounts.

Key Responsibilities:
Ensure that all information, documentation, and Client Due Diligence meets all operational and regulatory requirements.
Process new account applications and amendments in a timely and professional manner.
Create and maintain accurate customer records on company systems.

Skills & Experience:
Previous experience in a similar role within Banking, ideally with a KYC/CDD focus.
Exceptional attention to detail and a high level of risk awareness.
Excellent communication skills and good customer service experience.

Hours & Benefits:
Full time business hours; competitive salary and attractive company benefits package.

Job Purpose:
A Receptionist is required on a permanent basis to act as an initial point of contact for a Chartered Accountancy practice based in Douglas.

Key Responsibilities:
Initial point of contact, meeting and greeting clients and visitors.
Handle incoming calls and managing the switchboard.
Daily postal duties.
Order office supplies where necessary.
Receive incoming deliveries.
Daily diary management.
Various administration tasks.
May be required to undertake client visits.

Skills & Experience:
5 GCSEs above C including English & Mathematics.
Exceptional customer service skills.
Experience within a similar role in customer service would be advantageous, although not essential.

Hours & Benefits:
Full Time permanent hours - 9am to 5.15pm.
Salary dependent on experience, company benefits include car parking.

Job Purpose:
Product & Investment Marketing Manager to join an international life company, in a permanent capacity on the Isle of Man in the marketing department. It's a unique opportunity to join the business at a senior level and be an integral part shaping the future propositions.

Key Responsibilities:
Reporting to the Group Marketing Director, the successful candidate will be responsible for leading the Product and Investment Marketing Team to deliver and manage product development, fund ranges and support online service developments for Company brands.
Have a complete understanding of our proposition and ensure that all products and fund ranges meet regulatory requirements in each of the jurisdiction in which we operate.
Be able to develop a detailed understanding of our customers, markets and competitors and ensure this is used in proposition planning across insurance brands.
Promote our proposition USP's effectively for each of our product, fund range and service (online and offline) supporting the Sales and account Managers.

Skills & Experience:
A broad knowledge of the offshore financial services industry and regulatory frameworks across multiple geographies.
A minimum of 5 years' experience in offshore product proposition; understands insurance product pricing.
Experience in the creation of product specifications, business requirement documents, business cases.
Understanding of key competitors, their products, services and proposition positives and negatives.
Familiarity with and understanding of illustration system design and build; online service design and build across web and mobile platforms with an appreciation for front and backend development challenges.
The ability to critically analyse large amounts of data succinctly, for consideration by executive team decision making.
The ability to work independently, and to engage where necessary with key stakeholders within the business.
Clearly communicate product decisions and the rationale behind them.
Comfortable making decisions without consensus.
Helps others make decisions by being persuasive.
Managed product owners across different products.
Ability to manage multiple work streams at the same time in a fast-paced environment
Both creative and analytical, switching between both and using all available data to drive product decisions.
Supplier / stakeholder / customer relationship management skills, including the ability to negotiate, agree and manage the scope of activities.
Proven ability to influence design decisions where required.

Hours & Benefits:
Competitive salary and comprehensive benefits.

Job Purpose:
A Maintenance Housekeeper (Level 2) is sought by an industrial design & manufacturing organisation on a permanent basis. The role holder will independently perform general cleaning and maintenance upkeep for the site.

Key Responsibilities:
Operate housekeeping equipment to include but not limited to forklift, compactor, floor scrubber.
Operate other PIE (Powered Industrial Equipment).
Recognise building support problems and escalate wherever necessary.
Use and follow company general housekeeping and safety practices and policies.
Support with restocking supplies.

Skills & Experience:
Previous experience in a similar environment is essential.
Forklift licence; Gas safety training; Safety awareness training; Food & hygiene in the workplace; Manual handling training all preferred.
Able to lift safely and successfully perform the essential job functions.
Life, push, or carry weight no more than 35lbs.
Capable of being on your feet for 8-10 hours a day.
Capability to squat, bend, and reach.

Hours & Benefits:
Night shifts only - Monday to Thursday, 21:00 - 07:00. Market rate salary; full company benefits package.

  • Experience Dependent
Job Purpose:
A Systems Developer is sought by a leading island commercial organisation, in a permanent capacity. The successful applicant will be responsible for the design, development, and implementation of both new and existing IT applications used by the company, its subsidiaries, and customers.

Key Responsibilities:
Design, code, implement, and maintain applications, web applications and infrastructure components that will meet authorised business requirements.
Develop for multiple browsers, platforms, and devices, including smartphones and tablets.
Research, evaluate, and recommend proprietary hardware that will support application process developments.
Creation and maintenance of documentation and supporting topology information.
Provide 2nd line IT support to application users throughout the company and its subsidiaries.

Skills & Experience:
Strong understanding of PHP(CAKE), HTML5, CSS3, JavaScript; MySQL, JSON; & REST / Apache / MVC.
A working knowledge of Microsoft platforms and the open source environment (particularly Debian/Ubuntu Linux) is essential.
Good understanding of complex databases, design implications, and web concepts & services: including the ability to programmatically interact with XML data formats.
Experienced user of Adobe applications such as Photoshop, InDesign, and Illustrator.

Hours & Benefits:
Full time core business hours; salary commensurate with relevant skills and experience; company benefits package.

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