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Job Purpose:
PA/ Executive Assistant required on a permanent basis to assist the Deputy Chairman of a Douglas based Payroll group.

Key Responsibilities:
Organising and managing the Deputy Chairman's diary.
Liaising with various heads of business and other PA's around the Group.
Assist in reorganising the deputy Chairman's current office layout.
Managing and monitoring emails and filing.
Administration duties.
Basic bookkeeping and recording expenses.

Skills & Experience:
Prior PA experience is desirable, although full training will be given.
Experience within accounting, bookkeeping and expenses would be helpful but not essential.
Exceptional interpersonal skills , organised with an excellent attention to detail.

Hours & Benefits:
37.5 hour working week
Salary dependent on experience.

Job Purpose:
Permanent position within the Customer Services Agency & Commissions Team as an Administrator for an International Life group.

Key Responsibilities:
Processing instructions received from intermediaries to amend their agency details; for example - change of contact details, change of ownership, structure or directors and amendments to bank account details.
Actioning commission and investment adviser fee statements and the related payments.
Administering new suitable certifier applications.
Dealing with enquiries by email and telephone from the Sales Team and intermediaries.

Skills & Experience:
Previous Customer Service experience would be desirable, recent school leavers will be considered.
An awareness of the Insurance (Anti-Money Laundering) and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority. AML/CFT Requirements and Guidance, would be an advantage.
An awareness of different UK and International payment methods.
Good verbal and written communication skills.
Ability to deliver against deadlines and good organisational skills.

Hours & Benefits:
Standard Working hours 9am - 5pm.
Market Rate Salary.

Job Purpose:
A 1st Line IT Support Officer is sought by an online sports betting organisation based in central Douglas, on a permanent basis. The successful applicant will support the Isle of Man Office and Data Centre, as well as triage tickets on the central EuroHQ Helpdesk.

Key Responsibilities:
Provide 1st Line IT support for all IOM personnel.
Support all office hardware and software.
Support IOM users of O365 and supporting services.
Manage local incidents, problems, and approved change and escalate as required to the IT Service Desk.
Periodical working from the Liverpool office will be required.

Skills & Experience:
Must have basic networking skills, including routers, switches, and TCP/IP.
Sound knowledge of PC and laptop hardware.
Ideally having commenced study towards MCP/MCSE, or aspiring to become qualified.
A full, clean driving licence.

Hours & Benefits:
Full time business hours in accordance with a 40 hour working week, with a potential further requirement to be on call for evenings, weekends and Bank Holidays as an escalation point; competitive salary and full benefits package.

Job Purpose:
A Senior Document Clerk is required to join to an international Life Assurance organisation in a permanent capacity. The role holder will lead document management services, to ensure Business Unit customers have necessary mission-critical (paper and electronic) document assets.

Key Responsibilities:
Coordinate the processing of all types of incoming and outgoing mail, freight deliveries, bulk mailings, publications, and private service deliveries.
Maintain required document logs/tracking.
Record and file electronic and paper information.
Prepare packages and mail, including bulk mailings, for delivery and distribution.
Liaise with internal clients to exchange information, clarify facts, and resolve document management queries/issues.
Carry out repetitive tasks (printing, scanning, photocopying, sorting mail, receiving calls) accurately and following clear processes.

Skills & Experience:
Ideally 3 years previous experience in a similar role.
Highly organised with great attention to detail.
Good working knowledge of MS Word, Excel, and Lotus Notes.
Excellent written and verbal communication skills.

Hours & Benefits:
Full time business hours; highly competitive salary; company benefits package.

Job Purpose:
A Client Bookkeeper is sought by an expanding Payroll and Contractor Services company based in central Douglas. Joining on a permanent basis, the role holder will assist with the preparation of company financial statements and tax returns.

Key Responsibilities:
Preparing VAT returns.
Monitor and respond to client queries via the accounts mailbox.
Dissolution of client companies and maintaining the closure database.
Assisting with departmental workflow.
Assist with client professional clearance.
Managing incoming post in relation to client companies.

Skills & Experience:
Previous experience in a similar role is essential, ideally with an understanding of double-entry bookkeeping.
Excellent verbal and written communication skills, able to communicate with clients over the phone.
Experience of IRIS and Excel software is highly desirable.
Proven ability to work under pressure and to meet deadlines.
A basic understanding of UK Company Law and VAT.

Hours & Benefits:
Full time business hours based on a 37.5 hour working week; competitive salary and company benefits package.

Job Purpose:
Permanent opportunities for Essential Banking Executives to join the Customer Service department of a global banking corporation. The successful applicants will be the first point of contact for all client enquiries by telephone, email, online banking, and written communications.

Key Responsibilities:
Take ownership of all customer queries, providing a first-class experience for all day-to-day banking requirements.
Proactively educate customers on company features and benefits and manage them throughout the process.
Act on customer prompts to capture relevant data, making changes to accounts in line with company service procedures.

Skills & Experience:
Previous experience within a customer service-based role is essential, preferably within Financial Services.
Excellent communication skills, with a confident and calm telephone manner.
A strong level of computer literacy and proficient keyboard skills.
Minimum 5 GCSEs at grades A*-C including English and Maths.

Hours & Benefits:
Central Douglas, excellent salary and benefits package, and extensive training is provided.
The Customer Contact centre operates on a shift basis from 7am-8pm Mon-Fri, and occasional weekend work will be required.

Job Purpose:
A qualified & highly experienced Company Secretary with a track record within a large global Group, is sought by an International advisory and administration firm. The role will provide a corporate governance and company secretarial administrative service offering, to the Groups entities and will require the individual to build strong service relationships with internal and external stakeholders.

Key Responsibilities:
Leading a small team, and managing the budget for the group secretarial function, the Group Company Secretary will be responsible for providing company secretarial and corporate governance services to the Group and it's subsidiary entities.
Ensuring that work is undertaken in accordance with the Corporate Governance Framework and best practice.
Providing support and advice to Board and Committee members and working closely with key internal and external stakeholders.
Overseeing the maintenance of the annual calendar of board and committee matters; scheduling, coordinating and operating board and committee meetings, including AGM and EGMs and drafting documentation for these meetings.
Acting as Secretary to the Board and Committees and managing ad hoc Group projects
Overseeing FATCA/ CRS requirements and other company regulatory reporting for Group entities.
Travel to different Group offices is likely to be required on a quarterly basis.

Skills & Experience:
10 years experience as a Company Secretary within a large global group.
ICSA qualified, or a qualified accountant or lawyer.
Experienced in working at an executive level within an International business, advising and supporting Boards and Committees and travelling to Group offices, as needed
Strong communication and organisation skills, used to organising and coordinating and operating board and committee meetings, as well as leading a small team.

Hours & Benefits:
Highly competitive salary and benefits package, full time hours.

Job Purpose:
Multiple permanent opportunities to join the customer service team of a leading International Life Assurance Organisation, as first point of contact you will be accountable for dealing with initial enquiries from clients and manage them according to the companies service standards.

Key Responsibilities:
First point of contact for customers and financial advisers over the telephone and email.
Assist in resolving client queries.
Build key relationships within the business.

Skills & Experience:
Experience in a Customer Service environment from any sector.
Excellent communication and listening skills.
Resilience to working under pressure and to tight deadlines.
Good computer skills.

Hours & Benefits:
Monday - Friday, shifts between the hours of 8.00 to 17.30.
Salary dependent on experience.

Job Purpose
Qualified or part qualified Accountant is sought by an established Douglas-based Financial Services Group, to join an Accountancy division of the firm. The role holder will be responsible for the preparation of financial statements and tax and VAT returns for a portfolio of clients, also liaising with clients to understand their accounting needs.

Key Responsibilities:
Preparation of Financial Statements, Tax and VAT returns.
Providing timely and accurate reporting of financial information to clients.
Managing a portfolio of clients and liaising with them to understand their accounting requirements.
Working as part of a team, towards team objectives and deadlines.

Skills & Experience:
Part qualified / fully qualified ACCA / ACA would be preferred.
Strong communication skills, able to build working relationships with internal and external clients and intermediaries, including HMRC and Companies House.
Experienced in working autonomously but also as part of a small team.
Used to meeting challenging deadlines and managing diverse role responsibilities, developing knowledge as required.

Hours & Benefits:
9am - 5.30pm, competitive salary and benefits package, (with free car parking available nearby).

Job Purpose:
Risk Administrator required to join the Group Risk team of a financial services provider. The purpose of the role is to support and guide Managers and Directors across the Group in implementing and maintaining the Group Risk Framework, which includes the provision of training, documenting and assisting with the implementation of new controls and the testing of existing controls.

Key Responsibilities:
Conduct risk reviews and monitor procedures to ensure satisfactory performance and compliance within the existing Risk Management Framework.
Provide accurate and timely management information and actively input into the preparation of reports as required.
Produce and analyse reports from risk systems and registers.
Provide timely advice to users of the Group's Serviced Entity Risk Rating Application.
Monitor completion of training modules to ensure compliance within the existing Risk Management Framework.
Develop effective relationships with internal Directors, Managers and Compliance Officers across the Group as well as third parties and professional advisers as required.
Deliver effectively all tasks and ad hoc duties as requested and required to support the Group Board and Group Risk & Compliance Committee.
Deliver up-to-date reports and management information on trends in each jurisdiction and proactively escalate any issues or potential risks.
Maintain the Group Risk Team's administrative records and registers to a high standard.
Contribute to the Group Risk Reports on a monthly basis, illustrating progress on Key Risk Indicators, together with updates on Risk Events.
Ensuring compliance with applicable laws and service standards.

Skills & Experience:
A minimum of three years working in an office environment with an interest in, and ideally experience of risk management frameworks.
Highly competent communicator (both verbally and written) displaying flexibility, creativity, professionalism and a positive approach.
Experience using PowerPoint and Excel.
Strong interpersonal skills.
Ability to be flexible and work effectively as part of a team.

Hours & Benefits:
Full time working hours 9.15am to 5.15pm.
Competitive salary and benefits.

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