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Job Purpose:
A Permanent position within an International banking organisation for a Service & Sales Trainer . The role holder will motivate and lead accreditation training for a team of new recruits or newly cross trained executives to handle customer calls in a contact centre environment.

Key Responsibilities:
Classroom training and coaching of trainees and peers .
Leads projects with cross functional team members.
Communicates the companies values and goals to others clearly and consistently to build engagement and an inclusive, high performing, customer-centred culture.
Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Ensures process training is completed in accordance with the training plans.
Completes all administrative tasks including material duplication, manual assembly, supplies requisition, certificate completion, schedule preparation, room readiness and applicable tracking and reporting of information.
Skills & Experience:
Previous experience working in a Banking contact centre environment
Coaching experience is desirable but not essential.
Ability to find ways to continually improve the service delivered to customers.
A flexible and adaptable approach to change and will support others to respond in a similar way.
A track record of achieving targets and expectations whilst supporting and encouraging others to do the same.

Hours & Benefits:
Business hours.
Salary is dependent on experience.

  • Highly Competitive
Job Purpose:
Multiple permanent positions for Premier officers to join an International banking organisation, the successful candidates will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements , products and services
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.
Owning and resolving issues by case managing end to end.

Skills & Experience:
A minimum of 3 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Ability to work in a high-volume, fast paced environment.
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently.

Hours & Benefits:
Business hours with highly competitive salary and benefits.

Job Purpose:
An Investment Control Administrator is sought by an international Life Assurance company based in central Douglas, on a permanent basis. The role holder will source, verify, investigate, and calculate fund prices, and process corporate actions.

Key Responsibilities:
Completion of the daily pricing and corporate actions processes, and associated reporting.
Manage 3rd party relationships with fund managers, custodians, and data vendors.
Assist with reconciliations and data cleansing activities.
Accurately calculate prices manually when required.

Skills & Experience:
Minimum of 2 years previous experience in Financial Services, ideally within Life Assurance.
Experience working within an Investment Operations-related role.
Proven experience of dealing with external parties such as fund managers and custodians.
Detailed knowledge of MS Office applications, including Word, Excel, and Outlook.

Hours & Benefits:
Competitive salary and good company benefits package; full time business hours based on a 35 hour working week.

Job Purpose:
Personal Banker on a permanent capacity required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary / benefits offered.

Job Purpose:
Permanent PA required to join a financial services organisation based in Douglas, you will be accountable for providing secretarial duties to three Directors, maintaining a high degree of confidentiality at all times.

Key Responsibilities:
Diary management for the Directors, including but not limited to, arranging client visits, meetings, Board meetings.
Booking and scheduling of travel related to international clients and visits to other Estera offices.
Provide full secretarial support to the Directors.
Producing of Board packs for various board meetings, including briefing papers, reports, presentations and any supporting documentation.
Taking minutes of Board Meetings and any other meetings as and when required.
Liaising with Senior Management, clients, suppliers and other employees across the Estera Group.
Dealing with incoming calls, mail and assisting the Directors with appropriate responding correspondence.
Screening of telephone calls, enquiries, ad-hoc interruptions when required to do so.
Effectively managing the Directors' diaries to ensure minimum interruptions and impact on urgent daily duties.

Skills & Experience:
A minimum of 3 years experience in a similar role.
Excellent organisational skills with a high degree of attention to detail.
Outstanding communication and interpersonal skills, dealing professionally and politely with people internally and externally.
Must have experience of taking meeting minutes, shorthand preferable.
Must be extremely confidential and diplomatic.
The ability to work both independently and as part of a team.
Proficient in the use of Microsoft Office suite of applications.

Hours & Benefits:
The preference is full time hours, although reduced hours will be considered.
Salary to be discussed.

Job Purpose:
A Digital Marketing Executive is sought by a well-established Payroll & Contractor Services company on a permanent basis.

Key Responsibilities:
Assist in developing company marketing & digital communication strategies.
Managing online, email and social media marketing campaigns.
Data analysis and feedback using Google Adwords & Analytics, Hubspot, and internal reporting tools.

Skills & Experience:
Minimum of 2 years previous experience in a digital marketing function.
Experienced in SEO, Google Adwords & Analytics, Hubspot, and CRM systems.
Proven track record in online & email campaigns, and content marketing.
A hands-on approach, and a competitive desire to succeed.

Hours & Benefits:
Competitive salary and benefits package; Douglas-based; full time core business hours.

Job Purpose:
Experienced Bookkeeper, used to managing a volume workload, particularly including sales and purchase ledgers, is sought to join a small and growing Aviation company based in Douglas.

Key Responsibilities:
Managing a small portfolio of clients.
Processing regular invoices and expenses.
Collating monthly re-charge invoices.
Working as part of a small team, assisting colleagues and meeting deadlines.
Liaison with other Group offices, in regard to administration and maintenance of aircraft.
Assisting the Chief Accountant e.g. with the preparation of annual financial statements.

Skills & Experience:
Experienced bookkeeper, used to working in a small office environment and undertaking diverse role responsibilities.
Used to managing volume transactions, with accuracy and attention to detail.
Keen to develop further understanding of administration for client entities (training will be provided).
Good communication skills, able to work with other group offices and speaking with clients/ intermediaries, as required.

Hours & Benefits:
9am - 5.30pm, Competitive salary and benefits.

  • Experience Dependent

Job Purpose:
AAT or bookkeeping qualified candidate with c3 years bookkeeping experience within Trust & Corporate Services, is sought to join the growing team of an International Financial Services Group. The role requires bookkeeping for client entities, including bank reconciliations and assisting the Client Accounts team.

Key Responsibilities:
Bookkeeping for client entities, including bank reconciliations.
Assisting the client accounts team, supporting the preparation of accounts.
Liaison with Administration teams to obtain further information, as required.

Skills & Experience:
A bookkeeping or Accounting qualification e.g. AAT.
c3 years bookkeeping experience within Trust & Corporate Services.
Good communication skills, used to working as part of a team and meeting deadlines.

Hours & Benefits:
Full time, Salary dependent upon experience and qualifications and plus benefits.

Job Purpose:
Part or fully qualified Client Accountant sought to join a small and growing Client Accounting team of an International Trust & Corporate Services Group. The role involves the preparation of financial statements, including completion of UK/IOM Tax computations.

Key Responsibilities:
Preparation of financial statements for a portfolio of Companies and Trusts in accordance with accounting standards and internal policies/procedures.
Completion of UK/IOM tax computations where appropriate.
Review of financial statements prepared by other members of the team.

Skills & Experience:
Either ACA/ACCA/CIMA qualified or nearing completion of these studies.
Good understanding of Corporate and Trust Structures and ideally experienced in the preparation of accounts for Trusts and Companies.
Excellent written and oral communication skills.

Hours & Benefits:
Full time, highly competitive salary and benefits, including car parking.

Job Purpose:
Bank Reconciliations Administrator required to join the Finance Team of an International Life Assurance Company.

Key Responsibilities:
Reconciliation of bank accounts and internal control accounts.
Investigation and clearance of outstanding items.

Skills & Experience:
The successful candidate will have 2 years' experience of bank reconciliations ideally within the Life Assurance Industry.

Hours & Benefits:
Business hours, salary dependent on experience.

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