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Job Purpose:
Customer Relations Manager required to join a leading International Life Assurance Organisation on a permanent basis. The role holder will be responsible for efficiently monitoring complaints, ensuring that they are dealt with in the most appropriate and efficient manner, whilst adhering to relevant legislation and procedures, the role holder will also be responsible for managing the work flow of other team members.

Key Responsibilities:
First line contact and support for all complaints received. To communicate effectively to ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
To ensure complaints are investigated and resolved in a timely manner either verbally and or through written communication in line with business and regulatory guidelines and requirements.
Communicating clearly, effectively and appropriately, using different communication methods e.g. phone, letter, and e-mail.
Ensure that departmental procedures and Compliance regulations are met.
Turnaround and response times are achieved and / or exceeded.
Complaint records are correctly maintained and all necessary information is recorded, providing a clear and concise audit trail with all correspondence included.
To liaise with colleagues ensuring that clients / brokers are kept fully informed of progress at all times.
To conduct root cause analysis on a regular basis to prevent reoccurrence and to use as a learning opportunity for teams across the business.
To liaise/report to Management on a weekly basis and report on the level of customer complaint resolutions.
To provide complaint trends and communicate lessons learnt to the manager, so service levels can be improved.
Identification of patterns or trends by way of quality assurance checks.
Preparation of quarterly reports for the Operations Committee and Risk & Compliance Committee.

Skills & Experience:
Broad knowledge of the compliance and legislative framework surrounding Life Insurance with a particular focus on the regulation surrounding the handling of complaints.
Awareness of strategic and corporate issues to enable effective communication.
Good market and commercial awareness.
Strong planning and organisational skills.
Strong communication skills both verbal and written.
Strong influencing skills.
Ability to maintain composure in pressurised, stressful and uncertain situations.
Ability to listen, communicate and challenge effectively at all levels of business.
Ability to think from customer's perspective.
Good interpersonal skills.
Ability to use root cause analysis to drive improvements.
Strong report writing skills.
A minimum of 5 years' experience of working in the Life Assurance industry preferably in a Complaints orientated background.
5 GCSE's including Maths and English at Grade A-C.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay and comprehensive benefits package, parking on site.

Job Purpose:
Senior Trust & Company Administrator with around 5 years experience in the administration of trust and international companies, is sought by an privately owned International Financial Services Group. The role requires dealing with all aspects of administration of multi-jurisdictional trusts and companies, maintaining records, including due diligence and working in line with procedures and regulations.

Key Responsibilities:
Management of a diverse portfolio of multi-jurisdictional trusts and companies.
Maintaining records, including due diligence and working in line with procedures and regulations.
Preparation of documents in relation to transactions, including minutes and resolutions.
Conduct risk reviews and client reviews and review of financial statements.
Maintain accurate timesheets and manage invoice generation through to payment collection.

Skills & Experience:
Around 5 years experience within Trust and Company Administration.
Proactive approach with strong communication and organisation skills.
Able to prioritise and plan a challenging workload.
Either qualified, currently studying or willing to complete STEP or ICSA.

Hours & Benefits:
Full time, salary commensurate with experience and qualifications and plus benefits.

Job Purpose:
Part time Trust Administrator required to join a leading International Life Assurance Organisation. The role will be responsible for providing and maintaining a superior level of service to advisers, settlors and beneficiaries of trusts administered by the company and requires.

Key Responsibilities:
Liaise with client, IFA's and the sales team via telephone, fax and email.
Assist with reviewing new business applications, checking annual reviews, payments and processing amendments to trust and client information.
Adhering to regulatory legislation and ensuring compliance requirements are met.
Liaise effectively with colleagues across the business to ensure interdepartmental tasks are completed effectively.
Process invoices and trust company payments as required.
Produce and file trust minutes.

Skills & Experience:
Minimum of 2 years working within financial services, preferably within Life Assurance.
Must have excellent communication and organisational skills.
Must have the ability to work using your own initiative and have a proactive approach.

Hours & Benefits:
Market rate salary and competitive benefits package.
Part-time role, 20 hours per week required, offering flexibility with how the hours are worked.

Job Purpose:
Audit Supervisor required to join a leading International Financial Organisation. The principal responsibility of the role is to establish audit strategy and effectively plan audit projects whilst supervising a small team.

Key Responsibilities:
Demonstrates a thorough knowledge and application of auditing and accounting standards.
Ensure audits run to budget and review points are adequately cleared.
Actively enhance existing relationships with new clients and seek to discuss wider business issues in order to identify their needs.
Maintain regular communication with all levels of the client service team.
Retain clients by maintaining a good relationship and keeping in regular contact.
Identifies risks at the planning stage, directs the audit and handles risks appropriately.
Recognise business and audit implications where controls are absent, ineffective or inefficient.
Give constructive, timely and direct feedback to junior staff on performance.

Skills & Experience:
An appropriate accountancy qualification is required along with previous experience working in an audit environment.
Must have strong relationship management and project management skills.
It is essential to understand the requirements of the ISO 9001 Quality Management System.

Hours & Benefits:
Business hours, attractive salary and benefits package including car parking space, central Douglas based office.

Job Purpose:
Senior Finance Manager, ACA/ACCA qualified with at least 5 years PQE, is sought to join the Finance team of a leading Trust & Corporate Services Group. The ideal candidate will support the Group FD in the management and control of the group finance function, ensuring timely and accurate delivery of financial information to key stakeholders.

Key Responsibilities:
Supporting the Group Finance Director in the management and control of the Group Finance Function.
Consolidating the group's monthly results and preparing information for the board pack
Supporting the preparation of statutory accounts for the Group and subsidiaries
Leading the quarterly forecasting and planning process.
Improving the efficiency and reporting output of the finance function by identifying how and where improvements in procedures and processes can be achieved.
Supporting the annual audit process.

Skills & Experience:
ACA/ACCA qualified with at least 5 years PQE.
Strong systems knowledge and experience of driving change through process and procedural improvements.
Experience of leading budgeting/ forecasting processes.
Strong communication skills, able to present qualitative and quantitative information to key stakeholders.
Excellent organisational skills, adaptable to change and used to working under pressure adhering to tight deadlines.

Hours & Benefits:
Full time, highly competitive salary and benefits.

Job Purpose:
A Part qualified Accountant (ACCA) or AAT qualified candidate who is looking to complete ACCA studies, is required by an International Life Assurance Company in a new role within the Finance team. The role will support the Fund Accountant in delivering over 100 Fund Accounts, that need to be prepared and audited on an annual basis. This role will involve the preparation of less complex accounts, also assisting with the day to day monitoring of funds.

Key Responsibilities:
Supporting the Fund Accountant in delivering over 100 Fund Accounts, annually
Managing the preparation of less complex accounts and assisting with more complex accounts.
Day to day monitoring of funds.
Interrogating data, reconciliation of discrepancies, providing current financial information in a timely manner.
Able to mine and extract specific MI to support financial decisions.

Skills & Experience:
Either AAT qualified or part-ACCA qualified, and looking to complete ACCA studies.
Advanced Excel skills and ideally experience of Access, with an ability to mine and extract data sets.
Strong analytical skills and a proactive approach, used to working in a timely and accurate manner to meet deadlines.

Hours & Benefits:
Full time, salary competitive in line with experience and level of qualification.

Job Purpose:
Experienced Fund Accountant, ideally recently ACCA qualified or currently part-qualified and looking to complete their studies, is sought for a new role within the Finance team of an International Life Assurance Company. Primarily the candidate will oversee and produce annual Fund Accounts for over 100 funds. Advanced Excel and Access skills are expected, having an ability to mine and extract data sets. Previous people management responsibilities will be useful, to coach and mentor one direct report.

Key Responsibilities:
Overseeing and producing Fund Accounts annually for over 100 funds.
Monitoring transactions within the funds, ensuring the accurate reflection of these in accounting records.
Responding to and answering Auditor queries raised in relation to funds accounts.

Skills & Experience:
Recently qualified ACCA candidate, or a candidate experienced in Fund Accounting who is part-qualified and looking to complete their studies.
Advanced Excel skills and an experienced user of Access, with an ability to mine and extract data sets.
Strong analytical skills and a proactive approach, used to working in a timely and accurate manner to meet deadlines.
Experienced in coaching and mentoring a small team - this role will have responsibility for one direct report.

Hours & Benefits:
Full time, salary competitive in line with experience and level of qualification.

Job Purpose:
Content Manager required to join one of the world's fastest growing online gaming companies. Reporting to the Head of Product, the successful candidate will work as a key part of the Product team to optimise, produce, and maintain digital content across our gaming brands.

Key Responsibilities:
Maintain and own written content across a range of e-gaming websites and mobile apps.
Act as the go-to contact for website and brand content; responsible for the coordination of amendments, rewrites, and revisions.
Undertake ongoing creative reviews to establish a suite of communications that are consistent, accurate, and reflect best practice and brand tone of voice.
Work closely with the Compliance team to ensure content meets regulatory requirements.
Manage third-party translation of content to provide an excellent customer experience across a range of international markets.
Copywriting, proofreading and editing of website content, marketing campaigns and blogs.
Supporting the marketing team in the creation of promotional material.
Provide recommendations on how to improve efficacy, presenting ideas where required.
Ensure all relevant product documentation is kept consistent and up to date.
Managing multiple work streams and varied requests to ensure projects are completed on time and on target.

Skills & Experience:
Ideally 2-3 years' experience, working either agency or client side.
First-class communication skills, ideally educated to degree level in English or Communications (or equivalent).
Impeccable attention to detail, with a passion for the written word and an exceptional level of spelling, grammar, and punctuation.
Diligent team player with the ability to manage and translate stakeholder expectations.
Experience in working with project management software (ideally Trello).
Experience in working with a CMS.

Hours & Benefits:
Full Time permanent hours. competitive salary and benefits package.

Job Purpose:
Product Manager required to join the Head Quarters of an online gaming company based in Douglas ,the successful candidate will work to devise, coordinate, and deliver a range of features and games for their customers.

Key Responsibilities:
Create a first-class online experience for players through the development of a range of commercially-successful games and intuitive, highly-convertible user journeys.
Define, plan, and assist the delivery of the product roadmap.
Gather and analyse requirements from stakeholders to write technical requirements.
Act as the go-to contact for the marketing, digital design and development teams.
Work with the development team to coordinate releases and resolve backlogs.
Collaborate with the design team to guide initial mock-ups through to the polished final product.
Create initial wireframes, flowcharts, and low-fidelity prototypes to bring ideas to life.
Assist in the sourcing of new platforms and software to help optimise processes.
Present and explain concepts and the business case behind them.
Measure and analyse new product performance and optimise with subsequent iterations.
Ongoing competitor analysis and monitoring of industry trends to inform approach.
Day-to-day product and release maintenance, including bug reporting and UAT.
Ensure all relevant product documentation is kept consistent and up to date.

Skills & Experience:
A minimum 1-2 years' experience in hands-on digital product management.
Commercially-minded, with the ability to add value in a highly-competitive market.
Firm grasp of the SDLC and Agile, with experience in working with development teams.
A familiarity with project management software (ideally Trello).
Product management experience within the e-gaming sector is a significant advantage.
A keen eye for design and an understanding of UX and UI best practice.
Experience with wireframing and prototyping tools, e.g. Marvel, Balsamiq, or similar.

Hours & Benefits:
Highly competitive salary and benefits package, full time hours.

Job Purpose:
Pensions Manager required to join an expanding International Life company in a permanent capacity on the Isle of Man as the Pensions Technical Manager. This is a new position to head up the newly formed IOM based Pension Administration Team, which is preparing to launch a new range of employee benefits solutions to the IOM market.
The Technical Manager role is an expansive and varied role, responsible for the delivery of effective and timely business processing of employee benefits administration, communication & reporting to Treasury & FSA. In addition you will provide technical guidance to the business on areas such as client care, operational efficiencies & improvements, the tax & regulatory environment as well as customer support.

Key Responsibilities:
Ensure that regulatory & tax checks are completed & deadlines for reporting are met.
Keep up to date with regulatory, tax & market developments; develop a process to ensure that regulatory/tax/market analysis is complete and changes implemented.
Research & develop solutions to new or unknown issues making recommendations.
Provide basic learning and development material/ create learning opportunities.
Development & Maintenance of the Employee Benefit Training & Competence scheme.
Accountable for own personal development.
Be a point of reference on technical issues and non-standard cases, personally taking on more advanced calculations and complex schemes where required as well providing feedback on errors made to explain and prevent reoccurrence.
Challenge procedures to identify process improvements and pass on recommendations to Service Delivery teams.
Work within the business to improve operational efficiency e.g. automation, full use of standard products.
Coach client services administrators taking an active role in mentoring and identifying technical training needs & proposing solutions where appropriate.

Skills & Experience:
A relevant financial qualification or progress towards (CII Certificate in Financial Services CF1/R01 + FA1 &FA2, CII Diploma in Financial Services).
5 years+ relevant work experience in a Senior Pensions Administration role or a Technical role within a Life Insurance company knowledge.
A good understanding of the Life & Pensions industry on the Isle of Man or UK.
A good technical understanding of the operations within a Life Insurance company.
Proven on going maintenance and development of own knowledge skills.
Methodical & logical thinker with the ability to grasp concepts quickly and turn requirements into end results.
Excellent attention to detail with ability to work effectively under pressure and to tight deadlines.
Able to communicate complex technical matters at a level appropriate to the recipient, exercising tact & diplomacy where necessary.
Flexible reliable and adaptable able to apply interpretive and creative thinking to work situations.

Hours & Benefits:
Highly competitive salary and comprehensive benefits.

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