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Job Purpose:
Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
1-2 years experience within financial services.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business Hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Senior Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Supervisory responsibilities in absence of the Team Manager
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
3+ years experience in financial services required.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Customer Advisor required to join an International Bank.

Key Responsibilities:
Assisting customers with their banking requirements by providing an exceptional advisory service.
Identifying opportunities and solutions to meet customer requirements.
Updating customer records and building customer contact information.

Skills & Experience:
1-2 years experience in a customer service based role.
Excellent verbal and written communication skills.

Hours & Benefits:
Shift work between 8am-8pm on a rota basis.
Competitive salary.

Job Purpose:
Customer Contact Officer required to join an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Experienced IT Support Analyst required to join a global wealth management firm to provide local support of office workstations, laptops, and other office based systems, working in conjunction with the wider IT team across Europe. Reporting locally to the European ICT Manager based on the island.

Key Responsibilities:
Provide local support for al systems to users across the Isle of Man and Europe working as part of the wider European IT function.
Protect the integrity of the ICT systems.
Ensure data security is maintained.
Ensure service requests and incidents are resolved/escalated within agreed SLA's.

Skills & Experience:
Minimum 3 - 5 years in a similar role within financial services.
Strong technical competency with Microsoft Office applications and technologies.
Technical competency with supporting Citrix based users.
Cisco VOIP telephone PBX moves/changes.
Service desk support.

Hours & Benefits:
Excellent benefits package, competitive salary, business hours.

Job Purpose:
Senior On boarding officer required for a banking organisation to provide an accurate and efficient end to end On-boarding experience for new clients.

Key Responsibilities:
Perform all activities to successfully Onboard clients within published service levels.
Adopt a customer centric attitude at all times and consider the impact of your actions on the client experience.
Liaise with internal and external clients to resolve any outstanding KYC/DD issues (including any temporary exceptions) to complete on-boarding process, within stipulated timeframes.
Pro-actively liaise with internal and external clients to improve the Right First Time in respect of applications submitted.

Skills & Experience:
Ideally a minimum of 3 years in a similar On-Boarding environment.
Client focused, with excellent communication and interpersonal skills coupled the ability to deal effectively and professionally with a wide range of internal and external clients.
Experience of client risks essential.

Hours & Benefits:
Business hours and competitive salary.

Job Purpose:
Team leader required for the PR & Marketing Department within a leading local business.

Key Responsibilities:
Planning and implementation of campaigns across every aspects of the business.
Lead all aspects of social PR and communications to support the business strategic plan.
Develop a PR plan to ensure high level placements in relevant print, broadcast and online media.
Build the profile of the business and key spokesperson within local and international media.

Skills & Experience:
Experience working in a marketing role is essential.
Knowledge of marketing best practice and an eye for creative marking opportunities.
Ability to lead and inspire a busy and dynamic marketing team.
Ability to organise and prioritise work under pressure.

Hours & Benefits:
Competitive remuneration and benefits package.
Full time, business hours.

  • To be discussed
Job Purpose:
Experienced IT Technical Support Team Leader required to join a Gaming organisation based in Douglas. The role will be to support a team of traders providing and assisting with their IT needs and requirements.

Key Responsibilities:
Installing and configuring hardware operating systems and applications.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience:
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all level.
Deliver work within challenging deadlines.
Previous experience of Managing an IT team.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

Job Purpose:
IT Technical Support Engineer required to join a Gaming company based in Douglas.

Key Responsibilities:
Installing and configuring hardware operating systems and application.
Maintaining systems and networks.
Dealing with staff or client IT issues.
Providing on site IT support and a range of other IT Support tasks.
Review and improve processes on ongoing basis.

Skills & Experience
1-2 years' practical experience in an IT role and ideally holding a CCNA/MCP certification.
Able to confidently communicate with staff at all levels.
Deliver work within challenging deadlines.

Hours & Benefits:
Hours operate on a shift based rota (up to 10.30pm) which will be spread over 7 days.
Salary to be discussed.

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