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Job Purpose:
Multiple permanent opportunities to join the customer service team of a leading International Life Assurance Organisation, as first point of contact you will be accountable for dealing with initial enquiries from clients and manage them according to the companies service standards.

Key Responsibilities:
First point of contact for customers and financial advisers over the telephone and email.
Assist in resolving client queries.
Build key relationships within the business.

Skills & Experience:
Experience in a Customer Service environment from any sector.
Excellent communication and listening skills.
Resilience to working under pressure and to tight deadlines.
Good computer skills.

Hours & Benefits:
Monday - Friday, shifts between the hours of 8.00 to 17.30.
Salary dependent on experience.
Job Purpose:
IT Infrastructure Security Lead required to join an expanding international life group, in a permanent capacity based on the Isle of Man. Primarily you will lead the Implementation, processes and projects to address IT infrastructure and information security operational needs.

Key Responsibilities:
Works in partnership with local stakeholders and Group Information Security to align processes and requirements. Updates and delivers status of security initiatives; develops plan to remediate gaps, and supports audit initiatives.
Act as security lead on multiple projects simultaneously. Ensure that project objectives are delivered on time and meet stakeholder expectations for quality.
Ensure that all infrastructure components are fully supportable and secure.
Pro-actively identify areas of the infrastructure for improvement and develop project plans and drive the execution of these plans to ensure project success. Provide practical support/systems engineering for improving the maturity and function of the infrastructure. Report on identified risks.
Act as an expert in multiple technology areas, conducting reviews and initiating change in order to contribute to continuous improvement of services to internal and external customers.
Provide subject matter expertise, evaluating proposals and recommending available solutions.
Provide specialist advice to address specific security queries from colleagues and internal clients and design/develop and deliver appropriate solutions, in line with group policies and processes and regulatory requirements.
Coordinate implementation and support of processes, supplier interactions, application security, and incident response and ensure processes are documented.
Ensure business continuity and disaster recovery capabilities.

Skills & Experience:
Relevant professional experience in IT Infrastructure and Information Security.
Demonstrable Cisco (LAN/WAN), VMware (ESXi), Security (Checkpoint, Cisco ASA) and Microsoft (Server 2012/2016, Active Directory) skills are essential for the role.
Qualifications such as Certified Security Analyst, Certified Ethical Hacker, Citrix Netscaler, Citrix XenApp, Citrix XenDesktop, CISSP, CISM, Cisco Security, Checkpoint, ITIL are preferred but not essential.
Palo Alto experience preferred but not essential.
Strong analytical, problem solving and communication skills.
Strong knowledge of information security concepts and current information security trends and practices.
Proactive self starter and able to work autonomously.
Strong collaboration and interpersonal skills.
Track record of successfully implementing new technology into complex IT infrastructure.
Desire to provide excellent customer service.

Hours & Benefits:
Market rate salary and comprehensive benefits.

Job Purpose:
IT Senior Systems Analyst required to join an e-gaming company on the Isle of Man in a permanent capacity, to provide assistance to employees and senior management with all their IT needs and requirements across European offices.

Key Responsibilities:
Work as part of an IT Operations Team focused on ITIL Practices.
Work closely with the IT manager and Operations team to determine the maintenance and growth needs of the overall IT System and Network.
Responsible for making sure all the infrastructure systems are up and running and have a 'can do' attitude when faced with adversity.
Contribute to maintaining and executing disaster recovery plans that will keep the company functional in the event of a crisis.
Comprehensive understanding of network architecture, IT security, Disaster Recovery, Microsoft Server (AD and Exchange) client/server technology and SAN storage in an ESX environment.
Stay abreast of the latest developments in IT technology and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through the implementation of new software technology where applicable.
The role might require occasional travel to London and Dublin.

Skills & Experience:
Degree in Computer Science and/or related field or industry recognised qualifications.
5+ years' experience in information technology.
Proven experience in IT Security, System, Remote Access, Network Connectivity, Disaster Recovery and network troubleshooting methods.
Experience of SAN storage, Dell EMC and ESX would be an advantage.
Strong problem solving and communication skills required.
Competent with Windows Server 2012 R2, 2016 and Windows 10 desktop operating systems.
Comprehensive understanding of windows security patching and requirements.
Be able to participate on technical matters and deliver on relevant projects.
Experience with Veritas backup/restore or equivalent.

Hours & Benefits:
Competitive salary and comprehensive benefits.


Job Purpose:
An onboarding and compliance administrator is required to join the team of a growing Trust & Corporate Service Provider. The role requires a working knowledge of AML/ CFT regulations, ideally from within working in Trust and Corporate Services, although experience within other Financial Services industries work may also be considered. General Trust & Company Administration work will also be required.

Key Responsibilities:
New business onboarding and compliance matters.
Trust & Company Administration work with, and in support of, a team.
Assisting Directors of the company, as required, including work with eGaming clients.

Skills & Experience:
Around 2 years experience within AML/ CFT work in financial services, ideally Trust and Corporate Services.
Excellent written and verbal communication skills, used to liaising with clients.
Comfortable working in a small team environment, supporting colleagues and Directors as required and undertaking varied role responsibilities.
Strong organisational skills with a positive and enthusiastic approach.
Previous experience within Trust & Corporate Services would be advantageous.

Hours & Benefits:
9am - 5.30pm, salary in line with experience and plus company benefits.
Job Purpose:
A Payments Administrator is required to join the Banking Department of an established Financial Services group based in central Douglas. The successful applicant will deliver quality service to the existing banking client base, including the fiduciary area of the business as well as external stakeholders.

Key Responsibilities:
Payment and transaction processing.
Assisting with account administration, including the ordering and administration of credit cards as and when required.
Ensure timely and accurate delivery of banking services and processing of banking entries.
Deal directly with external banking clients, ensuring a quality and responsive service in respect of all of their banking requirements.
Deal directly with internal banking clients from the fiduciary area of the business.

Skills & Experience:
Minimum of 5 GCSEs at grade C or above.
At least 2 years previous banking experience
Good working knowledge of banking payments processing and back office banking procedures.
Numerate, accurate, able to work to deadlines and prioritise work as appropriate.

Hours & Benefits:
Full time business hours; salary commensurate with relevant skills and experience; full company benefits package.
Job Purpose:
Pensions Administrator required to join a Trust Organisation based in Douglas.

Key Responsibilities:
Day to day administration of pensions including new business.
Preparing manual and computer generated benefit calculations.
Processing and checking client pensioner payrolls.
Preparing annual benefit statements.

Skills and Experience:
Previous experience in domestic and international pensions.
Experience in liaising with Members, HMRC, IFA's, Ceding Schemes, Investment Houses, IOMFSA and ITD would be advantageous.
Knowledge in relation to tax, drawdown and reporting both on Island and the UK would be beneficial.

Hours & Benefits:
Business hours - 9am -5pm , Salary commensurate with experience.


Job Purpose:
Marketing Coordinator sought after by a leading Accountancy Practice. The primary objective of the role is to be responsible for marketing matters for including advertising press, social media and managing relationships with influential groups associated with the firm's marketing activities.

Key Responsibilities:
Manage digital marketing, social media, co-ordinate events and shows and assist in implementing new marketing campaigns and sponsorship opportunities.
Liaise with the Marketing Consultant on editorial pieces.
Manage the production and monthly inventory of company merchandise.
Manage the marketing job boat and marketing tickets.
Develop and maintain relationships with press, external designers, advertisers and printers.
Generate monthly reports including competitor analysis and maintenance updates.

Skills & Experience:
2 years experience within the marketing industry, ideally within financial services.
High attention to detail with excellent proof-reading skills and communication skills.
Working knowledge of Microsoft Dynamics CRM 2015 or similar programs is desirable.
Have project management, organisational and time management skills.

Hours & Benefits:
Attractive salary and benefits package, full time business hours.
Competitive
IT
Job Purpose:
Cyber Security Manager required to join an expanding Global Fiduciary Group in a permanent capacity on the Isle of Man. You will own and manage all aspects of information security for the group including policies, processes, controls, and the execution of remediation activities. The role also includes security testing and remediation of newly acquired businesses before and during integration.

Key Responsibilities:
Building strong relationships within the group in order to understand risk posture / issues and drive information security compliance.
Developing a thorough understanding of the business, systems and processes in order to provide tailored information and cyber security solutions and services minimising disruption while maximising impact.
Maintaining the IT Risk Register and Incident Response policies/processes/controls and performing regular desktop testing.
Working with trusted third parties to undertake regular information security and cyber security testing.
Developing and maintaining a robust patch management system, policy, processes and controls.
Performing security related reporting functions.
Participating in technology projects to identify information security weaknesses and assisting in the development of appropriate solutions based on risk assessments.
Supporting ISO27001 standards and ensuring the information security management system (ISMS) meets business needs.
Participating in the upgrading of operating systems and design of system enhancements.
Management information reporting.
Travelling and working in other offices, in different jurisdictions.

Skills & Experience:
A minimum of 3-4 years' experience in a similar role.
Solid knowledge and experience in the following technologies:
- Windows Server 2008/2012/2016
- Windows Workstation 7/8/8.1/10
- Non-Microsoft applications
- Patching tools WSUS / SCCM or similar
- SEPM or other enterprise antivirus solutions
- Vulnerability scanning systems and the concept
Relevant information security or technical qualification (e.g. CISSP, CISSM, SSCP, CISA etc.) or willingness to work towards one.
Specialist knowledge in information security risk assessment and controls management or penetration testing.
Experience in ITIL best practices.
Familiarity with standards such as ISO27001 and COBIT.
Knowledge of the legal and regulatory environment within which financial organisations operate.

Hours & Benefits:
Competitive salary and comprehensive benefits.
Job Purpose:
Technical Assistant required to join the Advisor Services team of a Global Life organisation to act as a key support to the team, Customer Service Centre, Relationship Management, Regional Offices and Sales Consultants.

Key Responsibilities:
Guide others through the management of complex queries through imparting knowledge.
Act as a buffer to ensure that non-value adding requests are not cascaded into the team.
Responsible for the definition of current business processes through the use of User Guides, Process Guides, Control documentation and any other supporting documents ensuring their accuracy. You may be required to audit against these documents.
Carry out Root Cause Analysis and Problem Solving as required and highlighted by quality data from a variety of sources such as the Quality Tool, Error Log, and Complaints etc.
Conduct technical skills coaching with team members as required in partnership with the Work Place Coaches.
Use in-depth technical knowledge to develop 'first line of defence' mechanisms to support risk framework or Financial Control Initiative (FCI).
Support any business projects and initiatives as required.
Responsible for the accurate and efficient completion of administrative tasks in the relevant area. This may, from time to time, include the allocation of work to colleagues.
Handle any process or system related referrals. Completion of problem solving activities, and making key decisions and recommendations where required.
Complete checking, authorisation and random sampling as required ensuring all customer, regulatory and internal control requirements are met, providing constructive feedback to individuals on errors and provide support to reduce errors.
Ensure that opportunities for process and service improvements are captured and progressed.

Skills & Experience:
Previous experience in Senior administration position within financial services, preferably Life Assurance.
Ability to ensure that opportunities for process and service improvements are encouraged and implemented and best practice is shared.
Good communication skills to liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.

Hours & Benefits:
35 hour working week 9am -5pm, Market rate salary with competitive benefits, Car Parking provided.
Job Purpose:
IT Technical Support Manager required to join an established Wholesale and Distribution group, the role will focus on the day to day operational and technical support of I.T. department, managing and co-ordinating the day to day I.T. Infrastructure and support.

Key Responsibilities:
Management organisation of the I.T. technical support department. Being part of a team ethos in being able to support and manage the department's day to day operation and support.
Deal with incoming support telephone calls and email enquiries; building rapport, establishing needs and appropriately allocating to relevant individual / actively resolve call themselves.
Assessing risk and suggesting and implementing change where applicable.
Being a pro-active leader of the IT function, offering a high-level of customer service to the Group.
Monitor and maintain systems and alerts to ensure IT operations are secure and operational.
Ensure that the business continuity of IT system is maintained and developed.
Help support the business applications and give guidance to internal and external customers.
Support the business teams effectively within normal and outside of business hours.
To be a representative for ISO and GDPR on I.T. systems and security to ensure policies are in place and followed.

Skills & Experience:
Minimum of 3 years' work experience in a IT management/IT support role / leadership orientated environment.
Familiarity and inclination towards working with numbers with a basic understanding of budgeting & accounting.
Excellent Proficiency in the Microsoft Office (Excel, Word & Outlook & PowerPoint) products (ideally with some advanced Excel formula knowledge).
Knowledge of computer technologies and infrastructure. (SAN, Virtualisation, Networking, Server environments.)

Hours & Benefits:
Competitive salary and benefits package - onsite car parking.
The role will require travel across the Groups Isle of Man and the UK operations and occasional on call work.

Job Purpose:
Senior Administrator required to join the operations team of an international life company ,primarily accountable for all existing business email correspondence , ensuring it is managed in accordance with; client requirements, internal procedures and internal service level agreements.

Key Responsibilities:
Ensure all emails received are reviewed and correctly distributed within the agreed service standards and that all systems are updated accordingly whilst ensuring all allocated correspondence is completed within the agreed SLAs.
Dealing with queries, ensuring these are referred via email to the correct department.
Recognise any complaints received within the area and refer appropriately within the required timescales. Where possible to begin the investigation and ascertain which business area the complaint lies with. Ensure less than 2 exceptions recorded per month.
Monitor the agent adviser system and provide phone cover as appropriate to ensure departmental SLAs are maintained and a positive customer experience.
Ensure that all calls and email enquiries are handled in a professional manner, taking ownership of recording and following these through to resolution. Expectations must be managed at all times.
Provide support to front office teams as appropriate to reduce referrals that may otherwise impact on daily processing.

Skills & Experience:
A minimum of 2 years experience within Financial services, preferably Life Assurance.
Excellent customer service skills with the ability to investigate complex queries / complaints.
FA1 & CF1 qualifications or working towards would be advantageous.

Hours & Benefits:
Structured working pattern with competitive salary and benefits with onsite car parking.
Job Purpose:
An experienced .NET Developer is required by a large Financial Services group based in central Douglas. Joining on a permanent basis, the role holder will assist with the design and build of bespoke corporate systems.

Key Responsibilities:
Actively contribute to all phases of development, from requirements gathering to analysis, design, and implementation.
Support staff using in-house and 3rd party systems.
Produce clear and accurate technical documentation.

Skills & Experience:
Minimum 3 years development experience with a proven track record in the software development environment.
Educated to relevant degree level.
Experience in all aspects of the development life cycle.
Strong analytical and problem solving skills.
Full working knowledge of Visual Studio, .NET Framework, C#, SQL Server, and Sharepoint 2013.

Hours & Benefits:
Full time business hours; highly competitive salary in line with relevant skills and experience; full company benefits package.
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