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Job Purpose:
A Retail Sales Advisor with an enthusiasm and interest in mobile technology, is required to join the team of a leading Telecommunications provider. The role will require the provision of professional advice and support services to customers and previous experience in a retail sales role, is required.

Key Responsibilities:
Demonstrate and sell products and services for mobile and residential technical products.
Able to clearly provide information for customers to make informed decisions.
Process all orders and work within targets set by the company.
Fully competent in the use of computerised systems.

Skills & Experience:
Excellent level of personal presentation; giving a professional impression, as well as providing an efficient sales service to customers.
Previous experience in a Retail sales role, with an understanding of modern retail technology.
Able to demonstrate and sell products and services which comprise the mobile and residential services portfolio.

Hours & Benefits:
37.5 hours a week, Monday to Saturday.
Job Purpose:
An experienced Compliance professional is sought by an established team of an International Bank. The role requires the provision of administrative and technical support to the Compliance team and assisting the Compliance management team.

Key Responsibilities:
Compliance Monitoring, including scoping, testing and compilation of reports. Administrative and technical support to the Compliance Team, developing Compliance Risk Management plans and keeping abreast of regulatory requirements Assisting the Compliance Management team with compliance databases, manuals, standards, policies, procedures and training; maintaining registers, documents and records Providing advice to management, relevant committees and the embedded business risk management function and employees, in order to effectively manage compliance issues.

Skills & Experience:
Either already holding an ICA Diploma, CAMS or CISI qualification, or working towards completion Ideally around 3 years experience in Compliance work within Financial Services, or potentially a Graduate with at least one year's experience within Compliance and Financial Services Previous experience of banking products and activities, and associated regulatory frameworks, would be advantageous.

Hours & Benefits:
Full time, competitive salary and benefits package.
Job Purpose:
Customer Service Administrator required to join leading life assurance organisation.

Key Responsibilities:
Reviewing documentation submitted for alterations to contracts.
Liaising with customers and financial advisors by telephone and in writing.
General servicing on insurance/savings contracts.

Skills & Experience:
2 years previous experience.
A good understanding of the Insurance (Anti-Money Laundering) Regulations, knowledge of the Customer Due Diligence requirements.
Ability to work with minimal supervision.

Hours & Benefits:
Douglas based employer, business hours.

Job Purpose:
Finance Reconciliations Technician required to join leading life assurance organisation. The responsibility of this role is to ensure the smooth processing of money in and money out of the organisation's bank accounts with a focus on the reconciliation of the companies Bank and Control accounts to ensure entries are posted accurately and efficiently.

Key Responsibilities:
Support the Finance Analyst in managing day-to-day processing of invoices, expenses and regular reconciliations.
Ensuring payments are made accurately and on time.
Liaising with intermediaries and clients when required and resolving any queries.

Skills & Experience:
2 years previous experience in Financial Services.
Excellent numeracy skills and has a working knowledge of International banking.
CAT qualification is desirable but not essential.

Hours & Benefits:
Castletown based employer, business hours.
Market rate salary and competitive benefits package.
Job Purpose:
Senior Trust and Company Administrator with upwards of 4 years recent experience in the administration of trusts and international companies, is sought by an established team of a professional Trust & Corporate Service Provider.

Key Responsibilities:
Managing the ongoing administration requirements for a portfolio of multi-jurisdictional trusts and companies.
Associated liaison with clients, professional advisors and contacts.
Maintenance of records, ensuring due diligence.
Carrying out risk and client reviews.
Ensuring service standards and company policies and procedures are adhered to.

Skills & Experience:
Minimum of 5 years experience in the administration of trusts and international companies.
Good technical understanding of trust and corporate services.
Already holds or is working towards completion of a relevant qualification.
Excellent communication and organisational skills.

Hours & Benefits:
Competitive salary and benefits package (dependent on level of experience and qualifications).

Job Purpose:
Compliance Technician required to assist the Business Risk Supervisor and Manager of a global life organisation to ensure that IOM companies develop, implement and maintain regulatory compliance.

Key Responsibilities:
Act as a Monitoring Officer, writing monitoring reports and add value to the business, by identifying areas of regulatory weakness or where procedures can be improved.
Maintain a database of any non -compliant items, including action plans and timescales for the rectification of such items, and regularly monitor progress through to correction.
Investigate staff AML disclosures and fraud cases for the MLRO or DMLRO to review; prepare sign off forms & disclosure documents. Assist the MLRO & DMLRO in maintaining good working relations with the FIU.
Maintain a list of Sanctions and Terrorist listings and run on a weekly basis the client-matching program Climate.
Support the business so that there are no Sanctions breaches by ensuring that the appropriate level of understanding is held.
Draft new regulatory guidelines for departments to follow, and assist with the implementation of new regulatory requirements.
Act as a point of reference for regulatory queries from within the Company and from external sources.

Skills & Experience:
A minimum of 3 years experienced in a compliance /AML/KYC position.
Previous background in FSA and FCA regulations.
A professional Compliance qualification/ Diploma.
Ability to look for process improvements and work on own initiative.

Hours & Benefits:
Business hours.
Market rate salary and company benefits.
Highly Competitive
Job Purpose:
Senior Corporate Banker required to join an international bank in a permanent capacity as the Head of Overseas Corporate & Captives to undertake this new Leadership/Director level position on the Isle of Man. Leading a team of Relationship Directors/Managers with ultimate accountability for a growing sector, and driving business performance working with key senior stakeholders across the group.

Key Responsibilities:
The primary purpose of role is to drive business performance of the Overseas Corporate & Captives relationship teams based in Isle of Man. Working with the Isle of Man Country Head, Head of Fiduciaries, Family Office, Funds, Head of Local Corporate and Head of Local Premier and Retail, the role-holder will need to drive the overall balanced scorecard and business performance of the wider Isle of Man Overseas Services business
Identifying and managing solutions to meet a wide range of client needs, including banking, investments, credit and cash management. Understanding the business and strategy of their client segments and key clients within their team, driving long-term sustainable revenue.
Developing long-term, internal and external relationships that are planned and effective across the Isle of Man to drive delivery of the respective strategies and establish opportunities for further growth.
Managing risk across the team, including business risk, financial crime risks, credit risk, operational risk.

Skills & Experience:
Wealth of experience within international corporate banking, currently as head of function/Director level and be able to demonstrate exceptional people management/leadership experience.
Requires and ability to engage with senior internal and external stakeholders on a strategic level including CEO, CFO, COO and other board level client representatives.
A relationship builder with strong networking skills, the suitable candidate will have a reputation for integrity, and the ability to evoke rapid trust and openness in clients, colleagues and team member alike.
Proven business skills, including problem solving, decision making, driving continuous improvement and commercially minded.
Strong risk management, identifying, understanding and mitigating key risks.

Hours & Benefits:
Highly competitive salary with comprehensive benefits.
Job Purpose:
An experience Sales Executive is sought by an expanding Douglas-based Payroll & Contractor Services company, on a permanent basis. The successful applicant will be selling company products and services to warm client leads.

Key Responsibilities:
Manage your own workflow, lead pipeline, and priorities.
Manage the aftersales relationship, building ongoing relationships and identifying cross selling/referral opportunities.
Create your own leads to add to those provided, to help exceed targets.
Manage client applications from application through to payment, hand-holding throughout the entire process.
Monitor competition by gathering current marketplace information on products and pricing, recommending changes where necessary.

Skills & Experience:
2 years previous experience within a sales-focused role, with a proven track record in meeting and exceeding sales targets.
Excellent customer service and communication skills with clear experience in sales prospecting, negotiating, and closing.
Knowledge of UK contractor, tax, umbrella and limited company structures would be advantageous.

Hours & Benefits:
Very competitive salary with an company attractive commission structure and company benefits; full time business hours.
Job Purpose:
IT Support Engineer, responsible for 2nd Line Support for large business clients, sought by a leading Cloud and Technology Solution Provider.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for day to day client operations.
Installing and configuring hardware, operating systems, and applications.
Supporting and maintaining systems, ensuring their performance, availability and security.

Skills & Experience:
A minimum of 3 years technical experience in a similar support position.
Strong communicator, comfortable providing extensive support for a wide range of IT applications, technologies and IT environments across all business clients.

Hours & Benefits:
Full time business hours, very competitive salary in line with experience.

Job Purpose:
Technical Administrator required on a permanent basis for an international life organisation to support the Customer Service Centre, Relationship Management, Regional Offices and Sales Consultants.

Key Responsibilities:
Carry out Root Cause Analysis and Problem Solving as required and highlighted by quality data from a variety of sources such as the Quality Tool, Error Log, and Complaints etc.
Use in-depth technical knowledge to develop 'first line of defence' mechanisms to support risk framework or Financial Control Initiative (FCI).
Guide others through the management of complex queries through imparting knowledge.
Conduct technical skills coaching with team members as required in partnership with the Work Place Coaches.
Responsible for the definition of current business processes through the use of User Guides, Process Guides, Control documentation and any other supporting documents ensuring their accuracy. You may be required to audit against these documents.
Accurate and efficient completion of administrative tasks in the relevant area. This may, from time to time, include the allocation of work to colleagues.
Handle any process or system related referrals. Completion of problem solving activities, and making key decisions and recommendations where required.
Complete checking, authorisation and random sampling as required ensuring all customer, regulatory and internal control.
Ensure that opportunities for process and service improvements are captured and progressed.
Champion and lead a culture of customer service excellence and continuous improvement.

Skills & Experience:
A minimum of 2 years experience within a similar role within the Financial Services Industry.
Good Anti-Money Laundering knowledge/experience.
Good basic computer skills and experience using Microsoft Office applications
Life Administration systems such as AS400.

Hours & Benefits:
Office hours.
Market rate salary and company benefits.
Job Purpose:
Welcome Team Administrator required to deliver an exceptional customer service experience to financial advisers looking to place business within an international life organisation.

Key Responsibilities:
Deal with financial advisers and sales branches via telephone, fax and e-mail.
Identify potential problem areas and offer solutions or alternatives wherever possible.
Produce new business and additional single premium quotations across all products.

Skills & Experience:
Minimum of 1 years' experience in Financial Services, within a customer facing administration role.
Good understanding of AML / KYC requirements.
knowledge of Microsoft Office Applications (Word, Excel, Outlook).
Ability to draft thorough and comprehensive letters / fax.

Hours & Benefits:
Business hours.
Salary dependent on experience.
Job Purpose:
Group Compliance Manager required to join a Wealth Management Business to lead and manage the compliance function. This includes; oversight of compliance with operational procedures of the Group, ensuring that all regulatory, compliance and anti-money laundering guidelines are followed and drafting and implementing appropriate compliance Policies & Procedures.

Key Responsibilities:
Review internal reviews or audits to ensure that compliance procedures are followed and conduct or direct the internal investigation of compliance issues where appropriate.
Assess product, compliance, operational risks and develop risk management strategies.
Disseminate written policies and procedures related to compliance activities and/or a change in relevant legislation or regulatory guidance.
File appropriate compliance reports with regulatory agencies, this includes annual returns, update notifications as well as reporting violations of compliance or regulatory standards.
Discuss emerging compliance issues with management or employees and provide comprehensive written compliance and risk reports to the Board on a quarterly basis or more frequently if required.
Review communications such as sales advertising to ensure there are no violations of standards or regulations.
Provide employee training on compliance related topics, policies, or procedures.
Provide assistance to internal or external auditors in compliance reviews.
Design and implement improvements in communication, monitoring and enforcement of compliance standards.
Advise the board of relevant regulatory and legislative changes and make recommendations on how changes can be managed within the business.

Skills & Experience:
Minimum of 5 years experience in a similar senior compliance role.
Hold related compliance/risk/AML related qualifications.
Good understanding of Isle of Man regulatory and compliance legislation.
Previous experience as a Money Laundering Reporting Officer.
Good understanding of fund and investment management, insurance and pension legislation.

Hours & Benefits:
Competitive salary and company benefits and business hours.

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