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Job Purpose:
Experienced project/process delivery professional required within the marketing team of an International Bank on an initial contract basis. The role holder will be responsible for providing support/management to enable the successful delivery of a business project, which will specifically include support to complete a customer communications program, literature/collateral update and other brand & marketing owned touch point updates.

Key Responsibilities:
Liaising with stakeholders to gain inputs/approval.
Ensuring accuracy of final outputs.
Ensure communications are on brand and using the correct tone of voice.
Manage 3rd party suppliers to ensure timely delivery of the communication to customers.
Support the creation of internal communications regarding the communication.
Provide support with the update of literature in relation to a business project. This will include liaising with design agencies, proof reading of content, sharing with stakeholders for final approval prior to release.
Day to day management of external agencies and mailing houses, to ensure delivery of high quality communications/literature, on time and within agreed budgets.
Ensure all customer communications are consistent with bank's regulatory requirements, through appropriate project or risk approval.
Provide support with the update to other brand & marketing owned touch points, associated with the project.

Skills & Experience:
Marketing experience and successful communications management experience.
Ability to demonstrate a solid background of communications principals.
Good working knowledge of different communications channels and formats that can be deployed.
Good knowledge of MS Office products.
Specific knowledge of Mail Merge (MS Word).
Excellent proof-reading skills.
Collaborative - builds networks and relationships with stakeholders across the bank at all levels.
Ability to drive and manage own workload, displaying strong motivation and drive to succeed.
Comply with relevant policies, consider and escalate the adequacy and effectiveness of the business's controls on a regular basis.
Strong organisations skills, attention to detail and the ability to manage multiple concurrent initiatives to strict deadlines.
Good communication, networking and influencing skills.
Previous project background would be beneficial.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in Douglas, parking on site.

Job Purpose:
Entitlements Administrator, sought by International Life Assurance company on a long term contract basis, The role holder will be responsible for ensuring the timely trade settlement of all investment transactions and to accurately administer external custodian accounts.

Key Responsibilities:
Process full trade settlement of all corporate actions and investment transactions.
Accurately administer external custodian accounts and custody records.
Correctly input corporate actions and dividends received into company databases and systems.
Assist in the collection of quarterly DFM and platform prices.

Skills & Experience:
Minimum 5 GCSEs including English and Maths.
1 years previous experience within an office environment, preferably within Life Assurance.
Excellent communication skills.

Hours & Benefits:
Market rate salary, full time business hours, parking on site.

Job Purpose:
Legal Administrator required to join the Legal Department at an E-Commerce company on an initial 4 month temporary contract. For the right individual this could potentially lead to a permanent position.

Key Responsibilities:
Duties will include a variety of administrative tasks including proof reading and drafting contacts along with other legal documents. The role holder will also be required to assist the legal and compliance departments with completing Adhoc tasks.

Skills & Experience:
Must hold a law related degree.
Strong attention to detail and organisational skills.
Have the ability to work using own initiative.

Hours & Benefits:
Business hours, competitive salary, central Douglas based office, initial 4 month temporary contract.

Job Purpose:
Personal Banker required to join an International Banking Group on an initial 6 month contract basis. The role holder will be required to act as first point of contact and provide an exceptional level of service to International Personal Banking clients.

Key Responsibilities:
Provide value through delivering an exceptional level of service to International Personal Banking clients through a variety of channels; phone, E-mail and face to face.
Builds relationships with customers by understanding the customer and servicing the customer needs appropriately.
Lives our values by understanding and adhering to all IPB service standards, service charter and service level agreements with internal and external clients.
Client e-mails and phone calls handled within service level agreements.
Reviews (reactively) existing client products to determine cross sell opportunities and advise of new products to create stickiness through portfolio diversification.
Referrals to New business team to support cross sales targets.

Skills & Experience:
Ideally possess 1-2 years previous banking experience within a customer service capacity.
5 GCSEs with minimum grade C in both Maths and English Language.
Exceptional inter personal skills with the ability to build professional relationships.

Hours & Benefits:
Business hours and competitive salary offered, based in central Douglas.

Job Purpose:
An experienced Life Assurance professional is required to join an international Life Assurance company based in central Douglas on an initial contract basis to undertake the role of Claims Supervisor. The role holder will oversee a team of individuals ensuring that they deliver a direct service to clients and IFAs by processing all servicing requests within specified times.

Key Responsibilities:
Monitoring team workload throughout the day.
Mentor and develop all levels of new members to the team, providing feedback to the supervisor to be used in annual review.
Check work completed by other team members.
Identify, log, investigate, and resolve complaints.
Deal with client and IFA queries over telephone, email, and fax.

Skills & Experience:
Minimum of 2 years in a Senior Claims role within Life Assurance.
Strong knowledge of MS Office applications (Word, Excel, Outlook).
Excellent planning and organisational skills.
Good understanding of KYC/AML requirements.
Excellent verbal and written communication skills, with the ability to draft letters/faxes.

Hours & Benefits:
Full time business hours from 9am-5pm (35 hour working week); very competitive salary and company benefits package.

Job Purpose:
Multiple Administrators required for 12 Month Fixed Term contracts within a global international life organisation to support the delivery of the company's strategic Plan with a focus on delivering excellent administration of business processes.

Key Responsibilities:
Accurate and timely administration of business processes.
Adherence to the Group's policies and regulatory requirements.
Developing internal relationships to facilitate smooth administration processing.
Providing timely and accurate reporting both regular and ad-hoc in nature.
Contributing to, implementing and maintaining the control environment within which the Administration function operates.

Skills & Experience:
Minimum of 2 years' experience in a life assurance/banking company ideally within an Administrative team.
Excellent communication and organisational skills.
Ability to manage and prioritise own workload in a fast paced environment.
Self-motivated with the ability to communicate effectively at all levels.
Competent in all Microsoft applications.
Familiar with Work Flow Management systems.
Familiar with software systems relating to Premium Collection.

Hours & Benefits:
37.5 hour working week with a flexible working pattern, Competitive benefits package.

Job Purpose:
Advisor Services Administrator required to join a leading International Life Assurance Organisation for an initial 4 month temporary contract. The role will be responsible for undertaking administrative duties and also communicating effectively with clients, third parties and colleagues to resolve various queries.

Key Responsibilities:
Responsible for the completion of administrative tasks in line with group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters.
Liaise with relevant parties via telephone, letter or email and provide information as requested internally and externally.
Administration of commission and Adviser related queries, including updates and general enquiries from Advisers.
Support any business projects and initiatives as required.

Skills & Experience:
Minimum 5 GCSE's Grade C or above including Maths and English.
Previous experience within a similar role within the Financial Services Industry and with good Anti-Money Laundering knowledge is desirable.
Strong communication skills and ability to work well both within a team and using your own initiative.

Hours & Benefits:
Full time business hours, initial 4 month temporary contract, competitive salary.

Job Purpose:
Experienced Marketing professional required to join a leading Telecommunications organisation on a contract basis in the role of Marketing Manager. This role will be dedicated to the business segment and the role holder will work very closely with the product, sales and professional services teams. The role holder will be expected to significantly improve the business's marketing and raise the organisations reputation in the business segment.

Key Responsibilities:
To be responsible for the delivery of the business marketing plan across the Channel Islands and Isle of Man, to include communications campaigns, brand, PR, sponsorship, events and social media, as well as being the principal point of contact for partner distributors.
Analyse customer insight, management information and market feedback from internal and external sources to identify key issues, trends and opportunities to plan marketing campaigns.
Deliver marketing campaigns by engaging with teams within the organisation to gain their buy-in to campaign plans and proposals, through to creative concept development, budget management, media planning and buying, successful execution and post campaign analysis.
Work with product management and sales teams to build a comprehensive rolling quarterly marketing campaign plan.
Develop brand as well as lead generation campaigns, with a drive to increasingly use digital and direct marketing techniques to increase ROI and effectiveness.
Collateral - planning, development and production of a range of collateral to support Corporate Account Directors e.g. brochures, factsheets, price lists, sales presentations etc.
Digital content - deliver engaging content for the external website and social media channels.
Target segments include: CIIM Corporate/Enterprise, SME and SOHO as well as international customers.
Understand and comply with the licence and other regulatory rules applying to the position.
Understand and comply with the Data Protection Law as it relates to the position.

Skills & Experience:
CIM qualification or equivalent (Post Graduate or Diploma).
Minimum five years marketing communications experience.
Experience of the telecoms sector and/or B2B marketing preferable.
Proven track record in key disciplines including campaign planning, event execution, PR.
Experience of managing above the line agencies.

Hours & Benefits:
Competitive salary, full time working pattern- core business hours, central Douglas based.

Job Purpose:
Multiple opportunities for experience Software Tester's to join an established and further growing Financial Group on a long term contract basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented. The System tester plays an essential role in managing the risks associated with IT systems, which include financial and reputational risk.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A minimum of 1 years experience in a Software Tester role.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

Job Purpose:
Private Client Services Officer required to join International banking organisation on an initial 12 Month Contract basis, the successful candidate will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements, products and services.
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.

Skills & Experience:
A minimum of 2 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment.
Ability to work in a high-volume, fast paced environment.

Hours & Benefits:
Business hours with highly competitive salary.

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