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Job Purpose:
Receptionist required for a utilities company on a temporary contract.

Key Responsibilities:
Be the first point of contact for customers and assist with general queries, both face to face and over the phone.
Assist colleagues with day-to-day administrative duties.

Skills & Experience:
Minimum of 2 years customer service and administration experience.
Must be comfortable dealing with complaints of difficult customers.
Excellent communication skills, especially over the phone.
Have the ability to multitask and prioritise work load

Hours & Benefits:
Temporary role with the likelihood of going permanent.
8.30am - 5pm (1hr 15 mins flexible lunch hour).
Market rate salary.

Job Purpose:
Experienced Business Analyst required to join an International Life Organisation on an initial contract basis to undertake a business change project.

Key Responsibilities:
Analysis of business requirements.
Translation into solution specifications.
Implementation through the lifecycle of projects.

Skills & Experience:
Previous experience working within a similar role within financial services.

Hours & Benefits:
Excellent daily rate.



Job Purpose:
Experienced Programme Manager required to undertake a long term contract where they will be responsible for supporting the delivery of portfolio of change projects.

Key Responsibilities:
The Programme Manager is responsible, on behalf of the Programme Sponsor / Senior Responsible Owner for the management of projects and change management activities to achieve the programme benefits.
The role requires effective co-ordination of the programme's projects and/or work-streams and management of their inter-dependencies including oversight of any risks and issues arising.
The Programme Manager is responsible for the overall integrity and coherence of the programme. They will develop and maintain the programme environment to support each individual project within it.

Skills & Experience:
The ideal candidate will have 5 years+ experience in a similar role.
An excellent understanding of how to apply the Managing Successful Programmes methodology is a key attribute.
Strong knowledge and experience of delivering complex, transformational change initiatives.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, based on central Douglas.

Job Purpose:
Experienced professional required to join an established Insurance Organisation on an initial temporary basis. The role holder will be required to work as part of a team providing a quality service to ensure effective day to day servicing of existing clients account. To ensure that all activities comply with regulatory and market standards and to understand and adopt relevant Company Policy and Procedures to ensure suitable records are held and maintained to our audit standards.

Key Responsibilities:
To prepare documentation for existing customers in relation to renewals and mid term adjustments in a timely manner.
To prepare documentation for new customers in relation to their insurance requirements in a timely manner.
To deal with customer queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies.
To obtain renewal terms for customers and identify potential alternative quotations where appropriate.
Handling Commercial claim on behalf of the client including insurer notification, negotiation with insurer/loss adjuster/client and appropriate diary to ensure acceptable outcome for client.
To ensure all customer details are recorded accurately and entered onto system in a timely fashion.
Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
Deal with account queries and credit control matters highlighting any concerns to Account Executive or Managing Director in a timely manner.

Skills & Experience:
Previous experience in a similar role within general insurance is essential.
Excellent interpersonal communication skills.
Proficient user of all Microsoft Office programs.

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, central Douglas based.
 

Job purpose:
Finance Administrator/Bookkeeper required to join an established third sector organisation on an initial contract basis.

Key Responsibilities:
A broad spectrum of Bookkeeping and finance duties.
Processing financial records.
Bank reconciliations.
Preparation of year end accounts.
VAT returns.

Skills and Experience:
Previous office experience in a finance administrative role is essential.
Educated to a high standard, ideally CAT qualified or qualified by experience.
It would also be ideal to have experience working with Sage Line 50 or another accounting package.

Hours & Benefits:
Competitive Salary, Business Hours, car parking.
 

Job Purpose:
Senior On-boarding Analyst required for a 6 month contract for a leading International Bank.

Key Responsibilities:
Main point of contact within the On-boarding teams and will be responsible for completing On-boarding and KYC Remediation Risk Acceptance.
Handling Complex Queries and contacting clients to resolve.
responsible for driving up the quality in conjunction with the outsourced and retained Due Diligence teams.
Conducting CDD reviews for new and existing clients.

Skills & Experience:
Previous experience within banking would be advantageous.
Knowledge of KYC / CDD requirements.
Hold 5 GCSE's grade A - C including English and Maths.

Hours & Benefits:
Excellent daily rate, Douglas based employer.

Job Purpose:
Experience compliance professional required to join an established financial services group to work alongside other members of the Compliance & Risk Team to administer key elements of the Group's risk management framework.

Key Responsibilities:
Ensure compliance with all legislation, regulation and applicable codes of practice in the markets.
To undertake a programme of comprehensive compliance monitoring on a regular basis to ensure the adequacy and efficiency of measures and procedures which are in place to manage compliance with regulatory requirements.
Independently raise awareness to the Group Compliance & Risk Manager, on any deficiencies in the Group's regulated entities' compliance with their regulatory obligations and ensure appropriate action is taken to address issues raised.
Plan and organise the AML & CFT monitoring plan and financial crime training programme for both new and existing staff as required.
Review Due Diligence referred to Compliance and provide advice on any outstanding requirements.
Provide Compliance advice and support on corporate projects.

Skills & Experience:
Hold, or be working towards a relevant professional qualification.
A minimum of 3 years relevant industry experience (e.g. Compliance/Risk/Internal Audit/Legal).
Up to date working knowledge of the Isle of Man FSA Rule Book 2013.
Systematic approach to work and attention to detail.
Good procedural and /or report writing skills would be advantageous .

Hours & Benefits:
Structured working pattern- core business hours, competitive rates of pay, based in central Douglas.


Job Purpose:
Senior Corporate and Business Banking Administrator required to join leading Douglas based International Bank.

Key Responsibilities:
Handling credit enquiries from internal and external customers.
Prepare check and issue facility documentation ensuring all conditions of the loan have been met before facility drawdown.
Complete and submit lending reviews.
Managing accounts that are overdrawn or have unauthorised excess.

Skills & Experience:
2-5 years experience required within Financial services, credit experience would be advantageous.
Knowledge of a range of banking products and services.
5 GCSE's grad A-C to include Maths and English.

Hours & Benefits:
Business hours, Excellent hourly rate.

Job Purpose:
Experienced Banking Payments Administrator required to join the Banking Service Delivery Team of an International Bank on an initial contract basis.

Key Responsibilities:
The role holder will be responsible for delivering maximum customer satisfaction by supporting a team of employees on payments referrals and clearings processes.
Dealing with referrals from global teams where decisions are required that fall outside existing policies and procedures and resolving enquiries/investigations from both internal and external customers.
To ensure all work is processed in a cost effective manner, whilst meeting predetermined service levels, operational and quality standards.

Skills & Experience:
Previous banking experience is essential.
Operational knowledge of Payments CI & IoM processes and procedures is highly desirable.
Knowledge of Group/Global payments systems and workflows, particularly those which are used in/for CI & IoM.
Operational knowledge of Payments CI & IoM processes and procedures.
Knowledge of Group/Global payments systems and workflows, particularly those which are used in/for CI & IoM.

Hours & Benefits:
Structured working pattern- core business hours, based in central Douglas, marketing competitive rate of pay.

Job Purpose:
Business Analyst required for a leading banking organisation for a 4 month contract.

Key Responsibilities:
Enable change in the organisation by understanding business and project objectives, defining requirements and supporting the identification of solutions that deliver value to stakeholders.
Capture, validate and document business and system requirements to ensure they are in line with key strategic principles.
To build and maintain a positive working relationship with stakeholders and 3rd party suppliers across multiple franchises and functions.

Skills & Experience:
Experience working in a similar role is essential.
Professional qualification would be advantageous.

Hours & Benefits:
Market rate salary.
Full time, business hours.

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