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Job Purpose:
IT Support professional required to join an established Wholesale and Distribution group on an initial temporary basis as an IT Support and Operations Administrator. The role holder will be responsible for Working as part of a team providing first & second line support for internal and remote users. This will involve working a shift pattern to provide essential cover from Monday to Friday 0900 - 1700. Responsibilities for specified IT systems as agreed with management, including support for hardware, systems software, applications and telephony services.

Key Responsibilities:
To assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operations.
Ensuring Start/ End of Day and Operational procedures are completed, as part of shift pattern.
Checking for any out of tolerance errors and recording, resolving correctly and escalating if needed. This includes that backups for all systems have been successful.
Efficient operation and management of Users' Network resources, PC/Network/Communications systems and software requiring a proactive approach to finding opportunities before they emerge as potential problems.

Skills & Experience:
Thorough knowledge of Windows XP and Microsoft Office products.
A working knowledge of Windows Sever 2003 and Active Directory would be an advantage.
Knowledge of IT security principles (Server, Networking etc).
Technical expertise relating to the installation of user IT hardware, [workstations, printers etc] and other related IT product.
A knowledge of Vmware, Storage Area Networks and Networking would be an advantage.
Telephone System - support / administration. Good knowledge of Excel and advanced formulas.
Understanding of database structures and reporting principles.

Hours & Benefits:
Competitive rates of pay, shift based working pattern required to cover core support times, parking on site.

Job Purpose:
Experienced Systems Developer required to join an established Financial Group on a long term contract basis. The successful candidate must have a proven track record in a similar role as well as having strong technical knowledge of .Net and or C# functions.

Key Responsibilities:
Undertake the following elements of the systems development processes; programming, system testing, acceptance testing support and implementation.
Contribute to the processes of system design and technical specification.
Participate in the provision of regular support of the application systems and underlying information technology infrastructure to provide agreed availability, reliability and performance. Also undertake the operation of regular system batch and housekeeping processes so as to complete all such tasks in an accurate and timely manner.
Provide input into the development, improvement and implementation of effective methods and procedures relating to the systems development aspects of the overall systems development lifecycle. Contribute to improving methods and the provision of services throughout the Information Systems Department.
Obtain and maintain a strong knowledge of the technical structure and operation of key business systems. Also maintain an appreciation of business objectives, practices and regulatory requirements relevant to the company business and apply this knowledge to ensure the delivery of business focused systems.
Develop and maintain a good level of technical knowledge relating to software products and system development methods currently in use within the Company and keep abreast of current and future developments in these areas that could be beneficially employed in the future.

Skills & Experience:
Minimum of two years' experience in relevant systems development technology.
General knowledge of all aspects of information technology infrastructure hardware and software and an appreciation of current developments in information systems.
VB6 - Good visual basic skills
.NET - VB.Net and or C#
SQL - Good SQL, more specifically SQL server 2008, skills
HTML
JavaScript
VBScript
ASP.NET and ASP
Knowledge of IIS (Internet Information Services) or AIA and Oracle

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based central Douglas.

Job Purpose:
Multiple opportunities for experience Software Tester's to join an established and further growing Financial Group on a long term contract basis. The role holder will be responsible for ensuring that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified and that the risks associated with deployment are adequately understood and documented. The System tester plays an essential role in managing the risks associated with IT systems, which include financial and reputational risk.

Key Responsibilities:
The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed process standards and industry specific regulations.
Engineering, using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested.
Defines test conditions for given requirements.
Design test cases and creates test scripts and supporting data, working to the specifications provided.
Interprets, execute and record test cases in accordance with project test plans.
Analyses and reports test activities and results. Identifies and reports issues and risks.

Skills & Experience:
A minimum of 1 years experience in a Software Tester role.
Educated to a bachelor degree level or hold a relevant professional qualification or extensive relevant experience in career history.
Good problem solving skills in order to resolve issues quickly and effectively.
Proven ability to meet individual targets and goals with accurate results.

Hours & Benefits:
Structured working pattern- core business hours, excellent rates of pay- market competitive, based in central Douglas.

Job Purpose:
Business Analysts to join an established Life Assurance Organisation on a long term contract basis as part of a migration project team.

Key Responsibilities:
To play a key role in the methodical investigation, analysis, review and documentation of all business functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.
The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems.

Skills & Experience:
A proven track record in a similar BA role.
Business Analysis or Testing Qualifications, e.g. ISEB or IIBA is highly desirable.
In-depth knowledge of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
Testing/Analytical skills.
Systematic and logical.
Good problem solving skills in order to resolve issues quickly and effectively.
Ability to meet individual targets and goals with accurate results.
Experience of formal system analysis and design methodologies.
Basic SQL Skills.
Ability to produce effective solutions to complex problems.
Data Analysis Skills.
Functional Specification Skills - ability to translate business requirements into detail functional requirements that can be used for the development of new software.

Hours & Benefits:
Excellent rate of pay- market competitive, full time working pattern- core business hours, central Douglas based.

Job Purpose:
Private Client Services Officer required to join International banking organisation on an initial 12 Month Contract basis, the successful candidate will case manage Group Premier customers and new customers requesting account facilities.

Key Responsibilities:
Providing excellent customer service to complex customer calls by keeping up to date on training and internal communications Generating customer loyalty through case managing, building relationships and strong knowledge of KYC requirements, products and services.
Producing high quality KYC reviews to provide approval for account opening.
Case Management of International Group customers or prospective new to Bank customers wanting to open new accounts.
Delivering exceptional service instilling customer confidence, effectively liaising with RM, Global case managers, Customer Value Management, Financial Crime compliance and customer to ensure the customer journey is efficient and seamless.
Offering value added products and services based on customer needs analysis and ensures customer understanding of those products adhering to cross border regulations.

Skills & Experience:
A minimum of 2 years experience in banking with a track record of gaining an understanding of customers' needs and delivering excellent customer service.
An understanding of the regulatory frameworks and compliance requirements associated with financial services, ie KYC /Customer /Enhanced Due Diligence and preferably some experience of working within these areas.
Flexible, customer centric and have the ability to thrive in a team environment.
Ability to work in a high-volume, fast paced environment.

Hours & Benefits:
Business hours with highly competitive salary.

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