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Job Purpose:
Temporary Filing Administrator for a 6 month contract required to join our clients Document Management Team.

Key Responsibilities:
Various administration duties, organisation and filing of documentation.
Assist with postal, archiving and scanning management.

Skills & Experience:
Previous experience in a similar position or office based environment.
Must be organised and computer literate.
Ability to work both independently and as part of a team.

Hours & Benefits:
Excellent Hourly rate, Business Hours, Monday - Friday.

Job Purpose:
Cash Control Administrator required to join an International Life Assurance Organisation on a long term contract basis. The role holder will be responsible for processing incoming and outgoing monies for the unit linked book of business.

Key Responsibilities:
Ensuring that all client monies are allocated to our internal systems.
Accurately key client and company payments to the online banking systems to strict deadlines.
To take responsibility for your personal development.
Work professionally at all times to ensure customers' needs are met.
Develop and maintain relationships with colleagues and internal customers.

Skills & Experience:
A minimum of 4 GCSE's or above including Maths and English.
A minimum one years experience working in a Life Assurance/Banking environment.
Be able to work well under pressure, both within a team, and independently.

Hours & Benefits:
Excellent rates of pay, access to certain benefits, parking on site and around the area.

Job Purpose:
Client Services Analyst required for a payroll group, the role will involve a high level of customer liaison, both by telephone and by email and will also involve financial administrative responsibilities in relation to client accounts.

Key Responsibilities:
First point of contact for clients with queries in relation to their limited companies.
Responsible for on-boarding of new clients including ensuring that all necessary KYC documentation is received.
Taking ownership of a query from beginning to end to fulfil client expectation.
Working as part of a team to ensure that any statutory and regulatory deadlines are met.
Processing client applications.
Application for Company names.
Limited Company Set-up including registration of Company with HMRC for taxation purposes.

Skills and Experience:
Previous experience of working within a customer facing environment, preferably within a financial institution.
Quick and efficient data entry skills.
The ability to communicate clearly and effective both by telephone and by email or letter.
An ability to use Word, Excel and Outlook.

Hours & Benefits:
Office hours and competitive salary.

Job Purpose:
Senior Business Analyst required to join leading Douglas based Life Assurance organisation.

Key Responsibilities:
Responsible for reviewing the end to end process across operations function.

Identify inefficiencies in the current process together with methods and options for improving these.

Skills & Experience:
Previous experience working as a Business Analyst preferably gained within Life Assurance.

Hours & Benefits:
Competitive daily rate.

Job Purpose:

Temporary Administrator required to join a leading International Bank for a temporary project expected for a period of 6 months.



Key Responsibilities:

Inputting data into a variety of systems, including Excel.



Ensuring the quality of data.



Skills & Experience:

Previous experience within financial services.



Hold 5 GCSE's grade A - C including Maths and English.



Hours & Benefits:

Business Hours, excellent hourly rate.



Job Purpose:

Premier Officer required to join the Customer Service Team of an International Bank on an initial temporary basis with the intention of materialising into a permanent role.



Key Responsibilities:

Managing customer queries and offer solutions to customer enquiries.



Adhering to company policies, procedures and practices.



Skills and Experience:

Excellent track record of delivering customer service within a financial organisation.



Knowledge of KYC/CDD & AML procedures.



Flexible and adaptable approach to change.



Hours & Benefits:

Douglas based employer, competitive salary and benefits package.





Job Purpose:

Remediation/ Customer Service opportunities to assist a project team created to review the accuracy and relevance of Customer Due Diligence (CDD) held.



Key Responsibilities:

Reviewing the accuracy and relevance of CDD held.



Ensuring that there is sufficient information and that this meets internal requirements.



Skills and Experience:

Excellent communication skills.



5 GCSE's grade A - C.



Previous banking experience would be advantageous.



Hours & Benefits:

Douglas based employer, competitive salary and benefits package.



Job Purpose:

Experience customer services professional required to join the Customer Contact Team within an International Bank on an initial contract basis.



Key Responsibilities:

Delivering an expert, quality-driven service to clients.



Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.



Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.



Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.



Skills and Experience:

Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.



Adaptability in your approach and attitude.



A commitment to provide a world-class service and drive our dedication to the client experience.



An understanding of how to build strong and trusted relationships with your customers.



Confidence in your ability to talk to clients in detail about products, services and channels.



A strong level of computer literacy and proficient keyboard skills.



A minimum of 5 GCSE's including English and Maths at Grade C or above.



Hours & Benefits:

Structured shift working patterns.



Excellent professional training provided.



Based in Central Douglas.



Job Purpose:

New Business Administrator required to join an established Private Bank on an initial contract basis for a period of 6 months.



Key Responsibilities:

Account Opening & Account Maintenance.



Ensuring data integrity and anti money laundering regulations are met.



Ensuring exceptional customer service.



Skills and Experience:

Previous experience in a similar position is essential.



Knowledge of KYC & CDD requirements.



Hours & Benefits:

Great rates of Pay.



Job Purpose:

Project Manager required to join their existing team of change professionals. The role will be specifically responsible for the successful delivery of a large migration project. The successful applicant will understand and be able to apply different delivery approaches, such as waterfall or agile, and will have a proven track record of performing project management disciplines.



Key Responsibilities:

Organising, managing and leading the project team from initiation to completion.



Selecting appropriate processes and methods required to meet the project objective.



Establishing and maintaining appropriate communication and engagement with stakeholders.



Complying with requirements to meet stakeholder needs and expectations.



Skills & Experience:

5+ years in project management.



Prior delivery of a data and process migration project.



Recognised project management qualification, such as Prince2, APM or PMI.



Hours & Benefits:

Excellent rate of pay, structured working pattern and Douglas based with parking on site.

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