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Job Purpose:
Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
1-2 years experience within financial services.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business Hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Senior Banking Expert required to join the Servicing Team of an International Bank.

Key Responsibilities:
Supporting customers to obtain necessary documentation when advised of bereavement.
Supervisory responsibilities in absence of the Team Manager
Dealing with referrals and escalations in relation to payments and related processing.
Investigating transactions and supporting fraud prevention.

Skills & Experience:
3+ years experience in financial services required.
Minimum of 5 GCSEs to include English and Mathematics.
Excellent verbal and written communication.
Strong computer literacy skills.

Hours & Benefits:
Business hours.
Competitive salary.
Excellent training provided.

Job Purpose:
Customer Advisor required to join an International Bank.

Key Responsibilities:
Assisting customers with their banking requirements by providing an exceptional advisory service.
Identifying opportunities and solutions to meet customer requirements.
Updating customer records and building customer contact information.

Skills & Experience:
1-2 years experience in a customer service based role.
Excellent verbal and written communication skills.

Hours & Benefits:
Shift work between 8am-8pm on a rota basis.
Competitive salary.

Job Purpose:
Customer Contact Officer required for a 6 month contract within an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Customer Contact Officer required to join an International Bank.

Key Responsibilities:
Directly contact customers to solve payment instruction issues.
Offering relevant solutions to meet customer needs.
Working as a team with flexibility to learn other roles within the Payments Team.
Providing support to colleagues at all levels and the management team.

Skills & Experience:
1-2 years experience within financial services required.
Excellent communication and customer service skills.
An understanding of electronic banking and payment solutions is advantageous.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Opportunity for a Payments & Investigation Officer to join an International Bank.

Key Responsibilities:
Process a wide range of customer payment requests, queries and transactions.
Investigate and resolve cases from other banks.
Assist customer by offering payment solutions.
Provide support to colleagues and management team as well as less experienced colleagues.

Skills & Experience:
1-2 years experience in a payments processing/ investigations environment.
Strong payment routing knowledge.
Ability to work independently and as part of a team.
Excellent communication and customer service skills.

Hours & Benefits:
Business hours.
Market rates of pay.

Job Purpose:
Experienced Client Service Analysts required to join an International Bank.

Key Responsibilities:
Delivering an expert, quality-driven service to clients.
Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point of contact for all their day-to-day banking requirements using various communication methods.
Proactively educating clients on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
Acting on client prompts to capture data and making changes to accounts in line with agreed procedures across the Service Centre.

Skills and Experience:
Experience of providing excellent customer service either within the financial services industry or a similar customer centric industry.
Adaptability in your approach and attitude..
Confidence in your ability to talk to clients in detail about products, services and channels.
A strong level of computer literacy and proficient keyboard skills.
A minimum of 5 GCSE's including English and Maths at Grade C or above.

Hours & Benefits:
Hours are on a shift bases between 8am-8pm.
Excellent professional training provided.
Based in Central Douglas.

Job Purpose:
Payments Administrator required to join the Dormant Remediation team of an International Bank for initial 6 month fixed term contract.

Key Responsibilities:
Ensure that historical Dormant Customers accounts are updated and information is recorded efficiently and accurately.
Create individual records of funds with high levels of accuracy.
Prepare annual returns for Regulators and make associated payments.
Working as a team with flexibility to learn other roles within the Shared Services Team.

Skills & Experience:
1-2 years financial services experience is proffered.
Ability to work effectively independently and as part of a team.
Excellent customer service and communication skills.
Good PC skills with a high level of accuracy.

Hours & Benefits:
Business hours.
Market rate of pay.

Job Purpose:
Senior On boarding officer required for a banking organisation to provide an accurate and efficient end to end On-boarding experience for new clients.

Key Responsibilities:
Perform all activities to successfully Onboard clients within published service levels.
Adopt a customer centric attitude at all times and consider the impact of your actions on the client experience.
Liaise with internal and external clients to resolve any outstanding KYC/DD issues (including any temporary exceptions) to complete on-boarding process, within stipulated timeframes.
Pro-actively liaise with internal and external clients to improve the Right First Time in respect of applications submitted.

Skills & Experience:
Ideally a minimum of 3 years in a similar On-Boarding environment.
Client focused, with excellent communication and interpersonal skills coupled the ability to deal effectively and professionally with a wide range of internal and external clients.
Experience of client risks essential.

Hours & Benefits:
Business hours and competitive salary.

Job Purpose:
Part-time Payments Administrator required to join an International Bank.

Key Responsibilities:
Prepare and process customer payment requests, transactions and enquiries.
Provide support to colleagues and management team as well as guiding less experienced colleagues.

Skills & Experience:
Ideally 1-2 years experience within financial services.
Ability to work effectively independently and as part of a team.
Excellent customer service and communication skills.
Experience using PCs with speed and accuracy in processing.
An understanding of electronic banking and payment solutions would be an advantage.

Hours & Benefits:
24 hours per week, preferably mornings (8am -2pm).
Market rates of pay.

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