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Job Purpose:
A Client Services Administrator is sought by an expanding Douglas-based Payroll and Contractor Services organisation, in a permanent capacity. The role holder will be accountable for email and telephone enquiries from a large client base, and undertaking administrative tasks.

Key Responsibilities:
Dealing promptly and efficiently with telephone and email client enquiries.
Following up with contractors directly regarding timesheets.
Maintaining and updating company systems and records with comprehensive notes.
Assisting with various ad-hoc tasks and projects to ensure the smooth running of the Client Services Team.

Skills & Experience:
A previous track record in providing excellent customer service is essential.
Strong IT skills, particularly in MS Office applications.
Minimum of 5 GCSEs at grade C or above, including English and Maths.
Must be a good team player, with an enthusiastic “can-do” attitude.

Hours & Benefits:
Full time hours based on a 37.5 hour working week; competitive salary and company benefits.

Job Purpose:
International Dealing & Investments Administrator required to work as part of the International Dealing team, responsible for accurately and efficiently actioning investment instructions and placing trades in a number of asset classes on behalf of International clients and business partners.

Key Responsibilities:
To accurately and effectively place and authorise multi currency deals and asset transfers on behalf of International clients including: equity trades, collective investments, fixed deposits, structured products & foreign exchange.
Handling of investment related queries raised by customers, brokers, stockbrokers, custodian and fund managers.
Regular review of dealing and asset transfer procedures guides, process risk and control logs, and introduction of improvements within regulatory guidelines and company policy.

Skills & Experience:
CISI Investment Operations Certificate (or obtained within 2 years of commencing role).
Understanding of Investment operations, specifically trade placement & settlement.
Fully competent with Microsoft packages and experience using Rhymesight, Bloomberg and Citibank advantageous.

Hours & Benefits:
Marketing competitive rates of pay, core business working hours, on site parking.

Job Purpose:
Trainee Trust & Company Administrator required to work within a leading Trust & Corporate Service Provider. The successful candidate will work as part of a Client Workgroup within the Fiduciary Services Team and will assist team member's dealing with all aspects of administration.

Key Responsibilities:
Maintaining company and trust records including due diligence.
Opening and maintaining bank accounts, reviewing and filing bank statements.
Liaising with clients, professional advisors and other third parties.
Preparation of documents in relation to transactions including Director, Shareholder and
Trustee resolutions and reviewing financial statements.
Providing assistance with other administrative duties as required.

Skills & Experience:
Educated to at least A' Level or equivalent.
Be willing to study towards either the ICSA or STEP qualification.
Computer literate with good knowledge of MS Office.

Hours & Benefits:
Full time business hours, based on a 37.5 hour working week, 8.30am - 17.00pm or 9.00am - 17.30pm, market-rate salary plus a competitive benefits package.

Job Purpose:
An experienced IT Support Analyst required to join an established IT Solutions Provider in a permanent capacity, to act as the central point of contact for all IT related incidents and service requests.

Key Responsibilities:
Provide 1st line support to all company staff over telephone, email, and face-to-face.
Perform regular systems checks; monitoring and reporting on desktop devices.
Handling client queries via email and telephone.
Managing the help desk ticket system.
Providing Remote support, set up and maintenance.
Internal System Administration on Hosted platforms.
Remote System Administration on Client Sites.
Visiting client sites as required.
In house support and maintenance of disaster recovery suites.
Working closely with the Office Systems (Print) team.

Skills & Experience:
2 years previous experience in a similar support role.
Excellent customer service in face-to-face, telephone, or email interactions with both staff and external clients.
Working knowledge of Windows 10 and MS Office products including O365 and Exchange.

Hours & Benefits:
Based in the South of the Island, very competitive salary in line with relevant skills and experience, along with a company benefits package; full time business hours.

Job Purpose:
Graduate Trainee required to join the Audit Team at a leading International Financial Organisation.

Key Responsibilities:
Assist with all aspects of the audit process.
Develop good working relationships with clients and acquire a thorough understanding of their business.
Use audit software packages efficiently and effectively.
Proactively balance your college and work commitments.
Complete assigned tasks and undertake additional responsibilities as experience increases.

Skills & Experience:
Minimum of Second Class University Degree.
Previous office experience is desirable but not essential.
Excellent communication and time management skills required.

Hours & Benefits:
Full time business hours; competitive salary & study package towards the CFAB qualification.

Job Purpose:
Administrator required to join a project team of an International Life Assurance Organisation on a long term contract basis. The role holder will be responsible for supporting all activities surrounding the identifying and contacting of all High Value and new clients for the purpose of obtaining and recording the correct country of tax residence information.

Key Responsibilities:
Support the completion of client file reviews.
Identification of key indictors based on the findings within the file reviews .
Written communications to clients using templated emails and letters.
Updating the business systems with responses from clients.
Logging, controlling and monitoring the client responses through excel and the business work flow system.
Responding to client queries referred on from the HelpPoint team.
Providing regular progress updates.
Following the agreed chase process as defined by the project.
Provide our colleagues with support and assistance when required to respond to client queries

Skills & Experience:
Preferably a minimum of 1 years relevant office based experience.
Minimum 5 GCSE's or equivalent, including Maths and English.
Good organisational and time management skills with an emphasis on quality and the ability to work to deadlines.
Ability to work on own as well as part of a team.

Hours & Benefits:
Competitive rates of pay, full time- business hours, parking on site.

Job Purpose:
Payroll administrator required within payroll services to ensure day to day activities for payroll processing are performed in a timely and accurate manner.

Key Responsibilities:
Ensure daily payroll activity is processed within agreed SLA and processed accurately.
Manage allocated queries through Spice works within agreed SLA. This includes P45's, CSA queries, holiday/sickness requests etc.
Manage payroll errors effectively and ensure reported to Manager.
Assist Manager with any additional daily activities.

Skills & Experience:
1-2 years previous payroll experience is advantageous
Demonstrate an understanding of Payroll, Banking, Tax, NI, PAYE etc.
Familiar with industry standard software tools such as Outlook and MS Office and a high level of computer literacy
Work quickly and accurately to ensure reporting & regulatory deadlines are adhered to.

Hours & Benefits:
Business hours & Salary dependent on experience.

Job Purpose:
An Account Services Administrator is sought by a Douglas-based international bank, on a permanent basis. The successful applicant will be responsible for providing full administrative support across the Account Services, Internet Banking, Scanning, and Static Teams.

Key Responsibilities:
Complete internet banking registrations and password/memorable date changes for both personal and corporate clients.
Provide a range of essential services to ensure processes across the bank work effectively and efficiently.
Maintain high level of accuracy in order to meet 'right first time' requirements.
Promotes business change , drives and promotes ideas.
Understand and adhere to all service standard, service charter, and service level agreements.

Skills & Experience:
1-2 years previous experience within a banking operations position.
Educated to a minimum of A-Level standard.
Excellent time management and organisational skills.

Hours & Benefits:
Competitive salary and company benefits package; full-time business hours.

Job Purpose:
A Technical Support Engineer is sought by a Douglas-based e-Gaming company, on a permanent basis. The role holder will support a busy team of traders, providing and assisting with their IT needs and requirements.

Key Responsibilities:
Installing and configuring hardware operating systems and applications.
Maintaining systems and networks.
Responding to both internal staff and external client IT queries.
Providing full on-site IT support.

Skills & Experience:
1-2 years previous practical experience in a similar IT support position, or a recent IT studies graduate.
Experience in the e-Gaming industry, or with an online sportsbook company, would be advantageous.
Excellent communication skills, able to communicate with staff at all levels.
A genuine interest and aptitude for IT.

Hours & Benefits:
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is essential; market rate salary and full company benefits package.

Job Purpose:
A Technical Support Team Leader is required on a permanent basis by a Douglas-based e-Gaming company. The successful applicant will manage the local IT team, and provide IT support and assistance to a busy team of traders.

Key Responsibilities:
Management and maintenance of network infrastructure and company systems.
Installing and configuring hardware operating systems and applications.
Respond directly to internal staff and external client IT queries.
Develop innovative troubleshooting methods that reduce downtime and lower repair costs.
Work closely with departmental managers to determine maintenance and growth needs of the network.
Create and administer company disaster plans as necessary.

Skills & Experience:
3 years practical experience in a similar role, and ideally the holder of CCNA/MCP certification.
Previous experience of managing an in-house IT team.
Experienced in IT security, remote access & site-to-site VPNs, disaster recovery, and Microsoft server technology.
Comprehensive understanding of network architecture and client/server technology.

Hours & Benefits:
This role operates on a shift pattern basis - flexibility for evening, weekend, and public holiday work is essential; market rate salary and full company benefits package.

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